志愿者实用英语口语

非正式英语 正式英语 What s your name May I have your name 您贵姓 请问您贵姓大名 Do you want some tea Could you like some tea 您要喝茶吗 请问您想喝茶吗 Over here please Could you come this way please 这边请 请您往这边走好吗 不要说 OK Sure Yeah 等等 而要说 Certainly Sir Hey uh huh Hang on 等等 也不适合在酒店中使用 别说 I don t know 回答 不知道 是非常不礼貌的说法 可以说 just a moment please I ll check that for you 请稍候 我来帮您确认 然后请有 能力处理的人前来协助 对男性客人 尊称为 Sir 面对女性客人时尊称为 Ms 在招呼客人时 最好说 Excuse me Sir Ms 不要直接称呼 Mr 或 Ms 至于称呼小孩 可以 直接使用 Excuse me 但是不可以直接称呼 boy 或 girl 正视对方的眼睛 以显示出你的信心和诚意 但必须注意 注视对方的眼睛 并不是无理地 盯着对方看 在面对语言不通的外籍人士时 一定要多加利用手势和肢体语言 但是使用手势时要特别小 心 因为对于不同国家 民族而言 手势的意义也大不相同 二 基本待客英语 一 在正式的英语表现里 疑问基本句型可分为下列四种 1 May I 2 Could you 3 Would you 4 Shall I 只要理解这四种基本的句型 就可以处理大部分业务上的状况 1 自己要做什么事时 就使用 May I May I have your name please 请问尊姓大名 May I have your check out time please 请问您什么时候结帐离开 May I see your passport please 请让我看一下您的护照好吗 May I know your nationality please 请问您的国籍是什么 2 麻烦客人时 可使用 Could you Could you fill out the form please 请您填写这张表格好吗 Could you write that down please 请您写下来好吗 Could you draft the fax please 请您写下传真的草稿好吗 Could you hold the line please 请不要挂电话好吗 3 询问客人的喜好或是做什么时 可使用 Would you Would you like tea or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗 只要在疑问词后加 Would you 就可以提出大部分的询问 When would you like to visit Kunshan 请问您想要何时参观昆山 When would you like to have lunch 请问您想在哪里用餐 What time would you like to eat 请问您想何时用餐 Who would you like to contact 请问您想和谁联络 Which kind of room would you prefer 请问您喜欢哪一种房间 How would you like to settle your bill 请问您的账单如何处理 How long would you like to stay 请问您要逗留多久 How many tickets would you like to buy 请问您要买几张票 4 在提供建议协助 征求意见时 可使用 Shall I 或 Would you like me to do Shall I draw the curtains 请问需要我把窗帘拉上吗 Shall I draw you a map 请问要我为您画一张地图吗 Shall I make the reservation for you 请问要我为您安排预约吗 二 招呼语 Good morning 用于中午以前 Good afternoon 用于中午至下午六点以前 Good evening 用于下午六点过后 在这些招呼语的后面接句子 例如 Good morning sir Are you checking out 早上好 先生 请问您要退房吗 Good afternoon sir Welcome to LI JIA Hotel 中午好 先生 欢迎光临丽嘉酒店 Good evening Ms May I help you 晚上好 小姐 请问我能为您服务吗 后面也可以接上自己酒店名称 部门名称 如 Good morning sir This is the Front Desk May I help you 早上好 先生 这里是服务台 请问您需要服务吗 三 回答 1 一般性的回答 I see sir 我明白了 先生 Certainly sir 好的 先生 2 请对方再等一会儿 Just a moment please 请稍等 Thank you for waiting 您久等了 先生 I am very sorry to have kept you waiting 很抱歉让您久等了 Could you wait a little longer please 请您稍候好吗 3 要麻烦客人或是拒绝客人的要求时 拒绝客人时 不要一口回绝说 No 要委婉一些 I am afraid I can t do that 不好意思 我恐怕没办法那样做 Excuse me sir Please let me pass 不好意思 先生 麻烦让我过一下 4 道歉 如果是自己的错就说 I am sorry 如果是公司的错 就说 We are sorry I am very sorry for the delay 很抱歉延误了时间 I am very sorry for the inconvenience 很抱歉造成您的不便 I would like to apologize for the mistake 为这个错误我深致歉意 5 客人对自己说 Thank you 时回答 You are welcome 不客气 Thank you sir 谢谢您 先生 Thank you very much 非常感谢您 6 交给客人某些东西时 可以说 Here you are 您要的东西在这里 Here is your room key 这是您的房间钥匙 Here it is 这是您的东西 7 当客人准备离开时 可以说 Have a nice day 祝您有美好的一天 Please enjoy your stay 祝您住宿愉快 We hope to see you again soon 希望不久能再次见到您 Thank you for staying with us 谢谢光临 8 当客人的英语难以理解时 面对客人的疑问 不要只是一味地傻笑 或是一直说 Yes Yes 如果听不懂事 要向客人提出疑 问 或是先向对方说 Just a moment please 然后请求他人协助 Pardon 对不起 Pardon me 对不起 I beg your pardon 对不起请再说一遍好吗 Could you repeat that please 请您重复一遍好吗 若是不敢肯定对方所说的部分内容时 可以将不明白的部分重复一遍 如 Excuse me sir Do you mean you lost your room key 不好意思 先生 您是说您丢了房间的钥匙 电话英语的应对 1 接电话时不可以简单地回答 Hello 而应报上自己的公司或所属单位的名称 例 如 Hello this is Information Desk 您好 这里是问询处 Information Desk speaking May I help you 问询处 请问您要服务吗 2 打错电话时 如果是外线打错时 可以回答 I am afraid you have the wrong number 不好意思 您打错电话了 This is the LI JIA Hotel 2234 1156 这里是丽嘉酒店 电话是 2234 1156 如果是总线转错内线时 可以回答 This is Room Reservations I ll transfer your call to Restaurant Reservations 这里是客房预约处 我帮您转接到餐厅预约柜台 I am afraid this is a direct line We can not transfer your call to the Chinese Restaurant Could you dial 2234 1156 please 不好意思 这是直接电话 我们无法为您转接中式餐厅 请您改拨 2234 1156 好吗 3 当负责的工作人员不在时 I am afraid Mr Lin is out at the moment He should be back around 5 p m 不好意思 林先生现在外出 他应该会在下午 5 点左右回来 I am afraid Mr Hao is on another line Could you hold the line please 不好意思 郝先生正在讲电话 请您在线上稍侯好吗 I ll tell him to call you back when he returns 他回来时 我会请他回电 May I have your name and phone number please 请告诉我您的大名和电话好吗 4 当会话结束时 结束电话中的对话时 不可以简单说 bye bye 最好说 Thank you for calling 感谢您的来电 You are welcome sir 先生 不客气 We look forward to hearing from you 我们静候您的佳音 Please contact me if you have any further questions 如果您有任何其他问题 请和我联络 三 柜台服务 B 行李服务员 Bellman C 服务员 Clerk H 客房服务员 Housekeeping BC 领班 Bell Captain G 客人 Guest To the Front Desk 带客人到柜台 B Good evening Ms Welcome to China trust Hotel 小姐 晚安 欢迎光临中信酒店 G Thank you 谢谢你 B How many pieces of luggage do you have 请问您有多少件行李 G Just this three 只有这 3 件 B Two suitcases and one bag Is that right 2 个旅行箱和 1 个手提皮包 这样对吗 G Yes That s all 对 就这些了 B I ll show you to the Front Desk This way please I ll put your bags by the post over there 我来带您到柜台 这边请 我先将您的行李放在柱子旁边 G I see thanks 我知道了 谢谢 B A bellman will show you to your room when you have finished checking in 当您办好住宿登记时 行李服务员会带您到房间 G OK Fine 好极了 B Please enjoy your stay 祝您住宿愉快 旅游信息问讯处在哪儿 Where s the tourist information center Where s the tourist information center 旅游信息问讯处在哪儿 Sorry I m a stranger here too 对不起 我也不是本地人 能给我一张免费城市地图吗 May I have a free city map 博物馆几点开馆 When does the museum open When does the museum close 博物馆几点闭馆 能告诉我这座城市有哪些好玩的地方吗 Please tell me about some interesting places in this town Is there anything to visit here 这儿有没有可看的地方 您对什么感兴趣 What are your interests What are you interested in What kind of things are you interested in What do you like 我对建筑感兴趣 I m interested in architecture 都有哪些路线的旅行呢 What kind of tours do you have What kind of tours do you have 都有哪些路线的旅行呢 Well we have 是啊 我们有 What kind of tours are available What kind of tours do you offer What kind of tours are there 请告诉我去的路线 Please show me the way 他们星期六开门吗 Are they open on Saturdays 有旅游车吗 Are there any sightseeing buses sightseeing 观光 游览 Is there a sightseeing bus tour 有旅游车游览团吗 Do you have any sightseeing bus tours 你们有什么旅游车的旅行团吗 Are there any sightseeing bus tours 有旅游车游览团吗 我想坐出租车旅游 I d like a tour by taxi 我想要一个导游 I d like a guide 我想要一位会日语的导游 I want a Japanese speaking guide I d like a Japanese speaking guide please I d like to request a Japanese speaking guide Could we have a Japanese speaking guide 一天多少钱 How much is it per day 入场券多少钱 How much is admission How much is the entrance fee 买两张票 Two tickets please 那个建筑物是什么 What s that building 它的历史有多久 How old is it 我们能进到里面吗 Can we go in Can we go in 我们能进到里面吗 Of course 当然能 我们去看看那座城堡吧 Let s go to see the castle 多美的景色呀 What a beautiful view 我想多呆一会儿 I want to stay longer 我们走吧 Let s leave now 我想休息一会儿 I want to rest a while I want to rest for a while I want to rest I want to take a rest 这儿可以照相吗 May I take a picture here Would it be all right if I took a picture here 您能给我们照张相吗 Would you take a picture for us Will you take a picture of us 能和我一起照张相吗 Would you mind posing with me pose 为了绘画和拍照 摆出姿势 样子 我会把照片寄给你的 I ll send the pictures 哪儿有礼品店 Where is the gift shop Where can I find the gift shop 洗手间在哪儿 Where s the bathroom Which way is the bathroom Is the bathroom around here Could you tell me how to get to the bathroom How can I get to the bathroom 出去然后往左拐 It s outside to the left It s outside on the left It s outside to your left It s outside on the left hand side It s outside on your left 我能走得到吗 Can I walk there Is it walking distance walking distance 能够徒步行走的距离 Do you think I could walk there 你觉得我能走得到那儿吗 你最好坐公共汽车 You should take a bus Can I walk there 我可以走得到那儿吗 You should take a bus 你最好坐公共汽车 It would be better if you took a bus I d recommend taking a bus You d better take a bus 今天晚上的节目是什么 What s on tonight on 除了表示 在 之上 之外 还有类似 电影上映 戏剧上演 的意思 What s playing tonight What are you showing tonight 一共演多长时间 How long does it last last 有表示 连续 持续 的意思 How long will it last How long is it 几点演完 What time will it be over What time will it end 1 问路句型 Can you tell me the way to Liu Lichang please 能告诉我去琉璃厂怎么走吗 Excuse me could you tell me how to get to the Olympic park 请问 去奥林匹克公园怎么走 How do I get to the station 去车站怎么走 Excuse me where is the nearest bus s 请问 最近的公共汽车站在哪儿 Excuse me where can I find the library 请问 怎么去图书馆 Do you know where the food market is please 你知道菜场在哪吗 2 指路句型 Go straight ahead and turn right at the second traffic lights 一直往前走 在第二个红绿灯处右转 Take the first turning on the left 在第一个拐弯处左转 Take the second turning right 在第二个拐弯处右转 Turn right at the crossroads 在十字路口右转 Keep straight on until you get to the bus s 一直走 走到公汽站 I am sorry I can t I m a stranger here myself 对不起 我也不知道如何走 我对这里不熟 1 询问天气情况的常用套语 How s the weather today 今天天气怎样 What s the weather like today 今天天气怎样 How s the weather tomorrow 明天天气怎样 What was the weather like yesterday 昨天天气怎样 What will the weather be like tomorrow 明天天气怎样 How s the weather in Beijing in summer 夏天北京天气怎样 What s the weather like in London in winter 伦敦冬天天气怎样 Is the weather always like this 天气老是这样吗 Is it always as hot cold as this 天气总是这样热 冷 吗 What do you think of the weather here 你认为这儿天气怎样 How do you like our weather 你认为我们这儿天气怎样 What s the temperature today do you know 今天的气温是多少 你知道吗 What does the weather forecast man say 天气预报是怎么说的 What s the weather forecast for tomorrow 明天的天气预报怎么说 What s the average temperature in London on a summer s day 伦敦夏天的平均 气温是多少 2 谈论天气变化的常用套语 It looks like rain raining 看来要下雨了 It looks as if it s going to rain 像要下雨了 It s going to rain 要下雨了 It s beginning to rain 开始下雨了 It s clearing up 天放晴了 It s going to be fine tomorrow 明天将是个晴天 It seems to be clearing up 天似乎要转晴了 It s getting warmer and warmer 天气越来越暖和了 I think there ll be a storm soon 我看很快就会有场暴风雨 I don t think the rain would last long 我看这雨不会下很久的 I think the rain is going to last all day 我看这雨会下个整天了 We re going to have a snowfall today 今天会下雪了 The rain is setting in 雨下起来了 I m so glad it has turned out fine 我真高兴结果是个好天 I m so sorry it has turned out wet 真遗憾结果是个下雨天 I hope it will keep fine 我希望天会一直晴下去 I hope the weather stays this way 我希望天气总是这么好 I hope it won t rain 我希望天不会下雨 The rain has stopped 雨停了 3 评论天气的常用套语 Lovely day weather isn t it 天气真好 是吗 Nice and warm today isn t it 今天挺暖和的 是吗 Very hot today isn t it 今天很热 是吗 Rather cold today isn t it 今天很冷 是吗 Terrible weather isn t it 天气真糟 是吗 Pretty warm isn t it 挺暖和的 是吗 Isn t it lovely weather 天气真好 Isn t it a lovely day 天气真好 It s raining heavily 雨下得真大 It s much colder than it was yesterday 今天比昨天冷多了 It s rather windy today 今天风很大 It s quite cool here in August 这里八月份很凉快 What a lovely day 天气真好 What fine weather we re having 天气真好 4 表示气温的常用套语 It s eighteen degrees Centigrade 18 C today 今天气温是摄氏 18 度 It s eighteen degrees Fahrenheit 18 F today 今天气温是华氏 18 度 The temperature has climbed to 35 C 气温已上升到摄氏 35 度 It s five above zero 气温是 5 度 It s five below zero 气温是零下 5 度 It s 25 degrees 气温是 25 度 The temperature will drop twenty below 气温将会降到零下 20 度 The highest temperature during the day will be five below zero 白天最高气温零 下 5 度 On a very hot day he temperature reaches 35 C 在很热的日子里 气温可达到 摄氏 35 度 The weather forecast says the highest temperature will be 3 degrees centigrade and the lowest 6 degrees blow zero 天气预报说最高气温是 3 度 最低气温零下 6 度 According to the weather forecast the temperature is expected to reach hit 40 degrees centigrade 根据天气预报 气温可达摄氏 40 度 大运志愿服务英语常用语句实用指南大运志愿服务英语常用语句实用指南 时间 2011 08 01 19 36来源 校团委 作者 校团委宣传部 点击 114 次 目目 录录 第一部分第一部分 会话篇会话篇 第第 1 1 篇篇 打招呼打招呼 GreetingsGreetings 第第 2 2 篇篇 介绍介绍 IntroducingIntroducing oneselfoneself 第第 3 3 篇篇 求助求助 AskingAsking forfor helphelp 第第 4 4 篇篇 询问及指路询问及指路 GivingGiving directionsdirections 第第 5 5 篇篇 致歉致歉 ApologyApology 第第 6 6 篇篇 告别及祝语告别及祝语 FarewellFarewell andand wisheswishes 第第 7 7 篇篇 礼宾接待礼宾接待 ReceptionReception 第第 8 8 篇篇 场馆场馆 VenueVenue 第第 9 9 篇篇 紧急情况和医疗帮助紧急情况和医疗帮助 EmergencyEmergency andand medicalmedical serviceservice 第第 1010 篇篇 赛场与赛事播报赛场与赛事播报 SportsSports eventsevents andand reportsreports 第第 1111 篇篇 帮助与服务帮助与服务 LaundryLaundry serviceservice 第二部分第二部分 附录附录 第第 1 1 篇篇 相关词语相关词语 WordsWords 第第 2 2 篇篇 数字数字 NumbersNumbers 第第 3 3 篇篇 大运相关知识大运相关知识 KnowledgeKnowledge relatedrelated toto UniversiadeUniversiade 第第 4 4 篇篇 各国常用姓名各国常用姓名 CommonCommon firstfirst namesnames 第一部分第一部分 会话篇会话篇 第第 1 1 篇篇 打招呼打招呼 GreetingsGreetings 您好 Hello How are you Fine thank you how about you 早上好 Good morning Morning 下午好 Good afternoon 晚上好 Good evening 深圳欢迎您 Welcome to Shenzhen 第第 2 2 篇篇 介绍介绍 IntroducingIntroducing oneselfoneself 我叫 John My name is John I am John 很高兴认识您 Nice to meet you Glad to meet you 我是大运志愿者 I m a volunteer of the Universiade 请问您怎么称呼 May I have your name please What s your name please 第第 3 3 篇篇 求助求助 AskingAsking forfor helphelp 我能帮您什么吗 Can I help you Is there anything I can do for you What can I do for you 请稍等 我帮您咨询一下 Please wait for a moment I ll check it for you I will consult it for you 别着急 我找人帮您解决这个问题 Don t worry please I ll find someone to handle it Don t worry I will find someone to solve this problem for you 您可以拨打 XX 电话号码 咨询 多语服务中心 If you have any problem please dial xxx 还有什么需要帮忙的吗 Is there anything else that I can do for you 不客气 You are welcome It s my pleasure My pleasure 很高兴能帮到您 I m glad to help you It s my pleasure to help you 第第 4 4 篇篇 GivingGiving directionsdirections XX 在那里 您可以在第 XX 个路口左转 右转 直走 向前 向后 Please turn left right at the XX crossroad and you can find XX there Walk along the street until you get to the XX crossroad 附近的饭店 酒店 有 在 The nearest hotel restaurant is at There is a hotel in 是的 请往这个方向走 交通方向指引 Yes This way please 洗手间 售票处在那边 The washroom is over there The ticket office is over there 您可以乘坐地铁 XX 号线在 XX 站下 You can take Metro XX and get off at XX Stop 您可以乘坐出租车在 XX 地方下车 You can take a taxi and get off at XX Stop 沿着这条走廊走 到电梯旁边左拐 你就可以看到了 Walk along this corridor Turn left at the elevator Then you can see it 深圳市民中心离这有点远 如果想节省时间 你最好坐出租车去 Shenzhen Citizen s Center is a little far from here You had better take a taxi if you want to save time 您可以到附近银行兑换外币 You can change your money in the bank nearby 您可以在 XX 购买纪念品 You can buy souvenirs in XX 深圳最有名的旅游景点是 XX The most famous scenic spot in Shenzhen is XX 第第 5 5 篇篇 致歉致歉 ApologyApology 打扰了 Excuse me Sorry to interrupt you 请您重复一次 好吗 Will you please say it again Will you please repeat it 对不起 这个问题我不太了解 我联系一下别人看能否帮到您 Sorry but I am not sure about this I ll find someone to help you 没关系 It doesn t matter That s all right 很抱歉造成您的不便 我们会注意您提的意见 Sorry for any inconvenience caused to you We will take your advice into serious consideration 第第 6 6 篇篇 告别及祝语告别及祝语 FarewellFarewell andand wisheswishes 再见 Good bye See you later See you 祝一切都好 Wish you all the best 您觉得这次的旅程如何 What do you think of your journey trip How is your trip 今天很冷 请注意保暖 It s cold today Please keep warm 希望您有一个愉快的行程 Wish you a happy journey Have a nice trip 希望您早日康复 Hope you will get better soon 祝您 们 取得好成绩 Wish you success 加油 Good luck 第第 7 7 篇篇 礼宾接待礼宾接待ReceptionReception 请填写这些表格 Please fill in these forms 请到那边的沙发休息一下 Please have a rest on the sofa over there 这是您所需要的会议资料 This is the material you will need for the conference 这是来自 XX 办公室的文件 请签收 This is the document from XX Office Would you please sign your name here 这边是为您准备的茶歇 请享用 This is the tea break specially prepared for you Enjoy it 会议桌上有桌卡 请您对号入座 谢谢 There are number cards on the table Please take your seat according to your number Thank you 对不起 这里是非吸烟区 请到那边的吸烟区吸烟 谢谢合作 Sorry but this is the non smoking area Would you mind smoking in the smoking area over there Thank you for your cooperation 小心路滑 小心慢走 The floor is slippery Please watch your step 可以和您确认一下明天的计划吗 May I confirm with you the schedule for tomorrow 这是您明天的行程 This is your schedule for tomorrow 我们明天 XX 点在 XX 见 主动和领队约时间 We will meet in XX at XX 我们明天几点见面 尊重领队意见 When shall we meet tomorrow 现在时间是 XX 点整 Now it is XX o clock sharp 请抓紧时间 仪式 活动 会议 马上开始 Please hurry up The ceremony activity meeting is starting soon 车子在 XX 点启程 请您在酒店大堂等候 The car will set out at XX Would you please wait in the lobby 那边的门有穿梭巴士 这是发车时间表 There are shuttle buses at the gate over there Here is the departure timetable 请把这张卡片拿给司机看 他会负责您的旅程接送 Please show this card to the driver He is responsible for your transportation XX 有事不在 请留言 I m sorry but XX is not here Would you like to leave a message 我会尽快转告您给他的留言 I will give him the message as soon as possible 第第 8 8 篇篇 场馆场馆 VenueVenue XX 比赛在 XX 号体育馆 请往这边 那边走 那里会有路标指引您 The XX Game will take place at Stadium XX This That way please The road signs there will show you the way 各位观众 请移步至前方的 XX 入口检票入场 用于分流 Dear audience please move to Entrance XX to have your tickets checked 请出示您的证件 门票 Please show your ID card ticket 请打开您的袋子接受安全检查 谢谢合作 Please open your bag to have the security check Thank you for your cooperation 对不起 XX 不能带进场 Sorry but XX is not allowed in 对不起 您的票有一点小问题 请这边走 跟我们一起去解决 好吗 Sorry but there is something wrong with your ticket Would you please go with us to have the problem solved This way please 对不起 您没有这个入口的通行权限 Sorry but you are not granted the access to this entrance 不好意思 这里是媒体和官员入口 请从那边的观众入口进入 Sorry but this is the entrance for the media and officials Please move to the entrance for the audience 不好意思 这里是指定媒体记者摄影区 请您到别处拍照好吗 Sorry but this is the photography area for the designated media Would you please take your photos elsewhere 您好 请在这里填写并签名 请保管好这个小牌子作为取包凭证 Good morning afternoon evening Please fill in the form and sign your name Your bag will be returned only on production of this card so please make sure that you keep it 请问您包裹的编号是 May I have the number of your package please 这是您的包 请拿好 Here is your bag Please take it 您的座位在那里 请跟我来 Your seat is over there Please follow me 第第 9 9 篇篇 紧急情况和医疗帮助紧急情况和医疗帮助 EmergencyEmergency andand medicalmedical helphelp 先生 你怎么了 Good morning afternoon evening sir what seems to be the trouble 你能描述一下你的症状吗 Would you describe the symptoms 我给你拿杯热水吧 那会对你有帮助的 Let me get you a cup of hot water It might be helpful 需要打电话叫救护车吗 Is it necessary to call the ambulance 能描述一下你现在的具体位置吗 Would you give me a specific description of your present location 医疗中心可以提供一些你需要的药品 The medical center provides some medicine for your condition 我陪你去诊所看看吧 Maybe I should take you to the clinic 你自己要小心 有什么需要帮助的尽管找我们 Take care of yourself you can count on us if you need any help 第第 1010 篇篇 赛场与赛事播报赛场与赛事播报 SportsSports eventevent andand reportsreport