Ebay-英语客服书信参考

询盘短语 If you accept please give us your Paypal account address to issue the invoice If you have any question please not hesitate to let us know We are looking forward to your order soon Thanks Yes we can supply the color you ask for but the price is US 3 higher can you accept it If you accept just tell us your paypal email we will issue invoice thank you very much 换颜色 Sorry we can t see your paypal address as email address removed per ebay policy Can you show us as example AAAA at BBBB dot com or you can delete the at and dot Waiting for your reply soon Thanks Normally it takes about 15 25 working days to be delivered If you want to send it quickly we can send it by First class or Express But the surcharge is below 7 via first class about 8 10 working days 10 via Express about 5 7 working days If you accept please pay to our Paypal account Goldtopflash Please notice us after payment Thanks Waiting for your news Thanks We have issued the invoice to you Please check your Paypal account Please notice us after payment It s important Thanks Hi friend Thank you for your purchase from us Unfortunately the shipping address on your eBay order does not match your shipped address on paypal Would you please confirm which is the right address Thank you for your inquiry If possible shall we have your body sizes as well eg height shoulder bust sizes We can help check if it fits or not Thanks Thank you for your purchase could you tell me your favor color of the item We will send it as soon as get your confirmation Thank you for your purchase could you tell me your favor color of the item If we don t receive your reply in 3 days we will send it randomly Thanks Waiting for your reply 关闭交易 OK we will accept to cancel the transaction But we have to pay ebay fee would you give us a positive feedback Please send us a message after you have it done We will cancel the transaction as soon as we get your message thank you very much 已发货没单号 Thanks for your message We have arranged your shipment The shipping information will be updated in 1 or 2 days Normally it takes about 15 25 working days to be delivered Any questions please feel free to let us know Thanks 已下订单没货 Thank you for your purchase Unfortunately the item you ordered is out of stock now But we will arrange the shipment in about one week Would you mind Waiting for your reply soon Thanks Best regards Thank you for your purchase Unfortunately the item you ordered is out of stock now Could you consider buy other items in our store We can give you 5 discount Or we can send the refund to you Which you prefer Waiting for your news Thanks Best regards 客人收到货 We are happy to hear that If you feel good please give us a positive feedback Thank you very much Best regards We are so happy to hear that Looking forward to the next cooperation Thanks 拒收 OK if you finally receive the parcel can you refuse it so that it can be returned to us automatically Please confirm then we will procee with the refund thank you very much 未送达 1 春节原因 Thanks for your message Your item was shipped on Jan 9th via China post air mail Your price does not include register service Normally it takes about 15 to 25 working days to be delivered And it maybe some delay for Chinese Spring Festival holiday about 15 days Would you mind waiting for several days In our experience it will arrive to you these days Also we suggest that you can go to the local post and show them your full name to track If you can t receive within one week we promise to offer solution Please feel free to contact us if there is any problem Thanks Best regards 2 正常原因 平邮 Thanks for your message Your item was shipped on Feb via China post air mail Your price does not include register service Normally it takes about 15 to 25 working days to be delivered Would you mind waiting for several days Also we suggest that you can go to the local post and show them your full name to track Please feel free to contact us if there is any problem Thanks 3 正常原因 挂号信 Thanks for your message Your item has been shipped via China Post registered airmail on Feb The tracking number is XXXXXXX You can have the information on your local Post website Normally the delivery time will be varied from 15 to 25 working days Would you mind waiting for a few more days Please feel free to contact us if there is any problem Thanks 4 让客户到邮局查 一个月后平邮件 Thanks for your message Your item was shipped on Feb via China post air mail Your price does not include register service Normally it takes about 18 to 25 working days to be delivered As there is over 30 days without delivery we suppose it may stay in the post for pick up or lost in the post Would you please show your full name to check with your local post first We have some clients said their parcels lying in the post without any post notice until they checking at the post If you can t get it from your post we d like to offer a free replacement with tracking number Waiting for your news soon Thanks Best regards As you can t get the parcel from the post we suppose it has been lost during the shipping We would like to offer free replacement via registered mail Will you agree By the way You still have high opportunity to receive both two parcels So we can offer some discount on the second parcel if you keep both parcels Will you accept We will proceed with the replacement as soon as we get your confirmation thanks a lot Hope it is helpful If any problem please come back to us asap 5 同意先退款 Since it is over one month we would like to offer either replacement or full refund which way you prefer If you need refund please give us your Paypal address But can you please don t leave any neutral or negative feedback on us this is really important for us We hope we lose money but earn your positive feedback If you finally receive the item can you also return our money We will proceed with the refund as soon as we get your confirmation thanks a lot OK we agree to send you full refund please give us the Paypal address to refund 1 Can you please don t leave any neutral or negative feedback on us This is really important for us We hope we lose money but earn your positive feedback 2 If you finally receive the item can you also return our money We will proceed with the refund as soon as we get your confirmation thanks a lot 6 客人威胁要开争议问退款还是重发 Thank you for your message Since it is over one month we have to suppose it was lost during post Could you please don t open the case with Paypal we would like to offer either replacement or full refund which way you prefer By the way if we do the replacement and you still have high opportunity to receive them will you keep both of them we can give you some discount for the second parcel Will you accept We are sorry again for the inconvenience brought to you Waiting for your reply thanks a lot 7 可能丢件建议客人补发或者退款 Thank you for your message Since it is over one month we have to suppose it was lost during post We would like to offer either replacement or full refund which way you prefer By the way if we do the replacement and you still have high opportunity to receive them will you keep both of them we can give you some discount for the second parcel Will you accept We are sorry again for the inconvenience brought to you Waiting for your reply thanks a lot 8 超过 1 个月 客户第二次回信要求退款 Since it is over one month we have 3 suggestion below 1 Continue to wait If you can wait for more than one week we can give you some discount on postage once you finally received 2 Replacement We can ship the replacement for free ASAP If you finally accept both parcels we can give you some discount for the second parcel 3 Refund If you need refund please give us your Paypal address But can you please don t leave any neutral or negative feedback on us This is really important for us We hope we lose money but earn your positive feedback If you finally receive the item can you also return our money We will proceed with the full refund as soon as we get your confirmation Waiting for your reply soon Thanks 9 付款超过 2 个月 Thank you for your reply The Refund Payment option is available within 60 days after a payment was sent The Ebay fee has been existed If we do refund after 60 days we can not get ebay fee back So we can do suggest to send the replacement if you agree Or if you want the refund you pay for the ebay trade fee about 12 of your total payment Waiting for your reply soon Thanks 发货短语 1 已发货 2 补发 Thanks for your reply We will arrange your shipment asap The shipping information will be updated once available 退换货 1 质量问题 Thank you for your message We are sorry to hear that don t worry we will help you solve it Please return the item to us first We will check it once it arrived We will go to bear the freight if it is defective and send you a new replacement at our cost if it is not quality problem you pay for the shipment fee Will you agree Thank you for your message We are sorry to hear that don t worry we will help you solve it Can you inquire with you local post for the return postage cost Looking forward to your reply soon Thanks Thank you for your quick reply We suggest that you destroy the defective items and show us the picture to babylook2009 We need these pictures as the evidences for warranty from our factory After that we will place the replacement ASAP Waiting for your news Thanks Best regards 2 客户自身问题 Thank you for your reply If you return the item to us you may pay the postage twice That s not worth for you We suggest that you keep it as a gift to your friend or family Which way you prefer Waiting for your reply soon Thanks Best regards Now it seems you are not satisfied with the item If you return you may pay the postage twice That s not worth for you If you keep it we can give you some discount Will you agree How much discount will you accept Waiting for your reply soon Thanks 3 退货地址 Please return it to the below address 021 Liang Zhang 86 Lane 518 xiu kang rd pudong shanghai China Please read the below points carefully to make sure we get your parcel asap states as return for exchange include your eBay user id and item ID in the parcel to make sure we identify your parcel when receiving ship via post service instead of express to make sure there is no delay in customs 4 已经退款告知客户 Thank you for your reply We have sent the refund to you Please check your Paypal account Unique Transaction ID XXXXXXXX We are sorry again for the inconvenience brought to you Any questions please not hesitate to let us know Thanks 5 发错货 We are very sorry if we send you the wrong item and we will accept return for full refund or partial refund if you can keep this item 6 客户件退回 Your item has been return to us We don t know what s the problem of the shipment Do you need us resend it Waiting for your reply soon Thanks Best regards 7 退款后客户又收到货 Hi friend We have noticed that the parcel finally delivered to you though PP has refunded you before that Would you please pay us back Thank you 中差评 1 第一次回复 We noticed that you leave a Negative or Neutral feedback to us recently According to your feedback it seems you are not satisfied the item you purchases We d like to know if there is a chance to help you solve the problem since your satisfaction is our main priority If we could solve the problem with a happy ending would you mind revising the feedback to a positive feedback with 5 stars Looking forward to your reply asap Best regards 2 Paypal 争议 Since it is over one month we have to suppose it was lost during post We agree to send you full refund but can you please don t leave any neutral or negative feedback on us this is really important for us We hope we lose money but earn your positive feedback We will proceed with the full refund as soon as we get your confirmation thanks a lot We have seen your paypal dispute It seems you are not satisfied the item you purchases We d like to know if there is a chance to help you solve the problem since your satisfaction is our main priority We can offer the replacement for you Will you accept Looking forward to your reply asap Thanks Best regards 3 中差评尺寸问题 Thank you for your reply We will try our best to solve the problem with a happy ending We suggest that you keep the item as a gift to friends or family and give us one positive feedback with 5 stars We can give you 50 discount of it That s worth for you We promise to place the partial refund once you changed the feedback Will you accept Waiting for your reply soon Thanks a lot Best regards 4 件退回客户给差评 Your item was shipped on Jan 10 via China post registered Airmail Your tracking number is XXXXX Normally it takes 15 25 working days to be delivered But it returned to China on Jan 20 We don t know what s wrong with the shipping Does the address available to ship You can track the parcel at you local post office Now you leave us a negative feedback We will help you to solve the problem can you revise it Here is our suggestion below 1 You don t want the item anymore We send full refund to you as soon as you revise the feedback 2 You need the item