酒店英语培训

1 酒店英语培训酒店英语培训 备注 已含预订部常用英语在内备注 已含预订部常用英语在内 部门名称部门名称 市场营销部 sales marketing dept S M 房务部 room division dept RD 餐饮部 food beverage dept F B 人力资源部 human resources dept HR 工程部 engineering dept 计划财务部 Financial dept AR 帐 保安部 security dept 采购部 purchase dept department 职位职位 市场营销部 市场营销部 市场营销总监 DOSM director of sales marketing 秘书 security 销售部 sales dept 销售代表 sales 销售经理 sales manager 高级销售经理 senior sales manager 公关部 public relation dept 公关经理 PRM manager 美工 artist 预订部 reservation dept RSVN Dept 预订经理 reservation manager RSVNM 预订员 reservationist 房务部房务部 前厅部 前厅部 房务总监 DORD director of room division 前厅部 front office 前台 front desk FD 前台接待 reception 收银 cashier 2 外币兑换 currency exchange 大堂副理 AM assitant manager GSM guest service manager 礼宾部 concierge dept 门童 bell man 商务中心 BC business centre 服务中心 service centre 总机 operator 行政酒廊 executive lounge 客房部客房部 客房部 housekeeping dept HSKP 客房部经理 housekeeping manager 楼层服务员 room attendent 领班 captain 主管 supervisor 公共区域 PA public area 洗衣房 laundry 洗衣服务 laundry service 康乐部 health club 室内游泳池 indoor swimming pool 健身房 gym gymnasium 桑拿 sauna 夜总会 night club 餐饮部 餐饮部 餐饮总监 director of food beverage 行政总厨 executive chef 厨师长 chief chef 厨师 chef 餐饮部经理 F B service manager 中餐厅经理 chinese restaurant manager 中餐厅 chinese restaurant 迎宾 hostess 西餐厅经理 western restaurant manager 西餐厅 western restaurant 3 酒吧服务员 bartender 服务员 waiter waitress 自助餐厅 cafeteria 管事部 stewarding 外卖 catering keit ri Registration 入住登记 Check in 入住 C I Check out 退房 C O Guest history 客史 Profile 档案 Group 团队 FIT Free individual ndi vidju l tourist 散客 VIP very important person 贵宾 Early arrival 提前抵店 Walk in 入住 散客 No show 未到 Departure time 离店时间 Arrival time 抵店时间 Cancellation 取消 cancel Over booking 超预订 weight Late check out 延迟退房 Advanced d v nst deposit 预订金 Guaranteed booking 保证类预订 Confirm reservation 确认预订 Amendment 更改 Tariff t rif 价目表 4 Rack r k rate reit 门市价 Net rate 净价 Average room rate 平均房价 Day use 日租房 Free up grade 免费升级 Up selling 提升销售 Full house 客满 满房 Waiting list 等候名单 Rooming list 团队名单 Room status steit s 房态 House use 自用房 Out of order OOO 维修房 Sleep out 外宿房 Room type 房间类别 Connecting room 联通房 Adjoining room 相邻房 Room change 换房 DND Do no disturb 请勿打扰 IDD international direct dial 国际长话 DDD domestic d mestik direct dial 国内长话 Local l uk l call 市话 Leave a message 留言 Massage 按摩 Wake up call service 叫醒服务 Morning call 叫早服务 Pick up service 接机服务 See off service 送机服务 Bathroom 浴室 5 No smoking floor 无烟楼层 Non smoking room无烟房 Smiling service 微笑服务 Wake up service 叫醒服务 Room service 送餐服务 Extra ekstr bed 加床 Emergency i m d nsi exit 紧急出口 Entrance 入口 Executive floor 行政楼层 Lost and found 失物招领处 Tip 小费 Service charge 服务费 service directory 服务指南 Swimming pool 游泳池 Gymnasium 健身房 Elevator 电梯 Western restaurant 西餐厅 Massage 按摩 Chinese restaurant 中餐厅 Sauna Center 桑拿 Logbook l b k工作日志 Buffet b fe bu 自助餐 Expense 花费 Guest 客人 Confirm 确认 List 目录 Flight 航班 January 一月 Jan 6 February 二月 Feb March m t 三月 Mar April 四月 Apr May 五月 May June d u n 六月 Jun July 七月 Jul August 八月 Aug September 九月 Sep October 十月 Oct November 十一月 Nov December 十二月 Dec Monday 星期一 Mon Tuesday 星期二 Tue Wednesday 星期三 Wed Thursday 星期四 Thu Friday 星期五 Fri Saturday 星期六 Sat Sunday 星期日 Sun 1 Sorry my English is poor I will ask somebody to help you One moment please 对不起 我的英语不好 我去找别人帮助您 请稍候 2 Sorry to keep you waiting so long 不好意思 让您久等了 3 Enjoy your stay 祝您入住愉快 4 Sorry I have dailed the wrong number 对不起 我拨错号码了 7 5 A moment please I will be with you as soon as possible 请稍等 我将马上为您服务 6 May I have your name company please 请问您贵姓 您的公司名是 7 What kinds of room would you like 请问您需要什么样的房间 8 Could you spell your name please 请问您的名字怎么拼写呢 9 Thank you for your advice 感谢您给我们提的宝贵意见 10 I m sorry our hotel rooms are all booked at the moment 不好意思 我们酒店的房间已被订满了 11 Is there anything I can do for you 请问还有什么可以帮到您 12 How would you like to pay for your bill 请问您用什么方式付款呢 13 Do you have a reservation 请问您有预订吗 14 I ll pass your message to him 我会将您的留言转告给他 15 For the outside calls please dial 9 first and then the number 如果您要拨打外线 请在号码前加拨 9 16 from room to room calls please dial the room number directory 如果您要拨打房间号码 请直拨房号 17 I ll check it and call you as soon as possible 我检查完后会尽快给您回电 18 The line is busy or bad 线路忙或有问题 19 I m sorry could you speak slowly 8 对不起 麻烦您说慢些好吗 20 Breakfast is from 6 30 till 10 00 at Western restaurant in the first floor 早餐从 6 30 到 10 00 在一楼西餐厅 21 All our rooms have free broadband internet connection 我们所有的房间均含免费宽带 22 How many nights will you stay here 请问您将住几天呢 23 We have king bed room twin bed room and all kinds of different suites what kind of room would you like 我们酒店有大床房 双床房和不同种类的套房 请问您需要什么类型的房间 呢 24 The room rate is including two pieces of breakfast for free and the service charge 房费包含两份免费早餐和服务费 25 Would you please tell me your departure place and do you like us to meet you at the airport 请你是从哪里出发 是否接机 26 Thank you for calling Kuangyuang Jinjiang Hotel we are looking forward to servicing you 感谢您致电旷远锦江国际酒店 我们期待并恭候您 的光临 Would you speak more slowly quickly 您能说慢点 快点吗 27 Would you speak a little louder 请讲大声点好吗 28 Could you put me through to the Front desk 请帮我转到前台好吗 29 Could you please send me the reservation confirmation letter by e mail 请用邮件形式给我发订房确认函 好吗 30 Which way would you like us to send you the reservation confirmation letter by fax or e mail 请问你需要用什么样的方式给您 发送订房确认函呢 是通过传真还是邮件呢 31 Could you please tell me the fax number e mail address 方便告诉我您的传真号码 邮箱地址吗 9 32 He is out on business 他在外面出差 What time is the flight arrive Chang Le airport 那航班几点抵达长乐机 场呢 33 How long does the flight take 要飞多久 34 The pick up service charge is RMB 500 including tax and service charge 我们接机的费用一次是 500 元 已含税和服务费 35 I d like to book a king bed room for tonight 我今晚想预订一间单 人房 36 What s the price of a double room 双人房的价钱是多少 37 Sorry to disturb you 很抱歉打扰您 38 The check out time is at noon if you want to late check out please contact Front desk 退房时间是中午 12 点 如果您想延迟退房 请 联系前台 38 How many persons will stay in one room 请问一个房间住几个人 39 How many rooms would you need 您需要订几个房间 40 Just a moment please i will check the room list for you 请稍等 我查询一下房间列表 41 Can i make this room for you 我介绍这种房间给您可以吗 42 If yes i will make the reservation if no i will offer anther type room and date 如果可以的话 我们立即做预订 如果不行 我们再介 绍可