--客户常询问问题解答

1 针对目前配合我们公司国外客户接待与参观工厂 借鉴大家过去的经验 归纳整理了不同客户提出的问题如下 1 目前年产值 模具生产总量 出口模所占比例 How about your yearly production value annual volume of mold and the export proportion 答 年产值 8 000 000 USD 模具每年 500 600 套 出口模具 占 80 At present our yearly production value is USD 8 000 000 we can manufacture about 500 to 600 sets of mold every year and the export proportion is up to 80 percents 2 月平均模具产量 What is your average monthly output 答 40 50 套 About 40 to 50 sets 3 工厂在职员工总人数 How many employees are there in your factory 答 在职员工总数 250 多人 其中 模具部 注塑部 There are more than 250 employees in the factory including 70 people in Mold Department 180 people in Injection Department 4 工程部总人数 高级工程师多少人 How many people are there in your engineering department and how many are the senior engineers 答 我们的设计团队由 25 名优秀的设计师和多名 20 年木设计经念的设计管 理人员 5 组成 In our engineering department There are 30 people including CNC 2 programmers 25 designers and project engineers and 5 people are the senior engineers among them 5 模具制造车间总人数 高级技术员多少人 技术员多少人 How many people are there in your mold workshop And how many are the senior technicians and general technicians respectively 答 120 人 其中普通技术人员 40 人 高级技术人员 20 人 There are 120 people in workshop including 40 technicians and 20 senior technicians 6 新员工进厂是否需要培训 多久 在职员工是否还需要再培训 一般多久进 行一次 Whether the new employees need training or not when they enter the factory if needed how long does the training last And do the normal employees need to be trained also or not If needed how often do they receive the training 答 是的 所有新进员工需培训三个月方可上岗 所有在职员工每三个月培 训一次 每次培训两天 Yes All new employees need training for three months before working as a normal employee And All normal staff need 2 days training every three months 7 员工福利怎样 How about the welfare of the employees 答 一般的技术人员平均月工资 300USD 带薪年休假 年底奖金 公司提供 3 食宿等等 The average monthly salary for general technicians is USD 300 with paid annual leave end of year bonus offering accommodation and so on 8 每周工作日 每天工作时间 0 How about the work days per week and the work time per day 答 平均每周工作 5 天 星期六算加班 每天工作 10 个小时 其中两个小 时属于加班 员工实行两班倒 白班和夜班 5 working days per week working on Saturday belong to overtime 10 working hours per day two hours of which belongs to overtime and by the way the staff are the double shift work Day shift and night shift 9 公司通过什么样的品质验证 what kind of quality certification have your company passed 答 公司通过 ISO 9001 TS16949 We have passed ISO 9001 and TS16949 10 工厂模具制造设备分布概况 有那些具竞争力的加工设备 产地哪里 工作 尺寸 精度 检测设备介绍 How about your equipments list and what kind of competitive processing equipments do you have and from where How about the processing dimension accuracy and the introduction of checking equipment 答 详细的设备清单请参考另外一个附件 具有竞争力的设备 EDM 10 pierces Taiwan 4 CNC 8 Pierces Taiwan and we have 3 meters CNC Wire cut machine 4 pierces from Taiwan Milling machine 9 pierces from Taiwan Driller 2 pierces from Taiwan Lathe 1 pierces from Taiwan Surface grinder 6 pierces from Taiwan 11 模具生产加工流程 可参考公司的 Profile 有加工流程图 After we get customer s order and final drawings we will start mould layout design immediately usually finish it within 3 days We will also make a mould flow analysis to analyze if the mould drawing is ok After customer approves our mould drawings we will start to source material Usually we buy steel from LKM Company and always require the company providing certificate of material quality to guarantee the material quality During production we will send a weekly process report with some tooling pictures for customer s online check When first mould trial we usually send 5 15 pcs of samples to customer by courier for test Meanwhile we will provide samples inspection report If customer has any modification requirement we will do it immediately Once he approves everything and instructs us to deliver mould we will 5 pack the mould finally we pack the outside box with wooden crate In addition if the mold is large we will still fasten the mold with iron frame 2 含的附件有 铜工 和一些备用零件 The including accessories electrodes and some spare parts 3 出货时提供的文件 2D 3D 图 检测报告 热处理报告 钢材材质证明书 试模录象 The necessary documents for delivery are 3D and 2D drawings sample and mold inspection reports heat treatment report the certificate of the steel material and trial mold video 4 验收 1 未组装前 所有的零件清理干净 All the parts should clean clear before assembly 2 检查所有零件的外观是否有损坏 Checking all the parts appearance to see whether they have been damaged or not 3 组装模具 试运水 cooling line After that then assemble the mold and test cooling line 4 注塑机试模 Do the mold trial in the plastic injection machine 5 喷防锈油并包装 paint Painting the anti rust grease oil and packing 9 5 通常海运 空运 有些产品和镶件走快递 We usually deliver the mold and inserts by ship or air sometimes by express 19 走模后 如在客户地方生产模具出现质量问题 如何处理 If the mold cannot work at customer s place what should we do 答 通常在出货前 我们会做仔细的检查 很少会发生这种情况 如果有异 常 请客户反馈异常信息 我们会根据不同的情况决定重做 We will give a careful inspection for the mold to avoid such case before delivery But if it happens we will decide whether to reproduce the mold according to customer s feedback 20 付款方式 What is the terms of payment 答 我们的付款方式通常是 40 订金 30 第一次试模 中期款 30 出货前 尾款 Our payment terms are as follows 40 for the deposite 30 at the first shot and 30 before delivery 21 生产加工能力 最大模具尺寸多少 最大产品尺寸多少 How about your production capability what is the maximum dimension of your mold and product 答 最大模具尺寸 2 5x2 0m 最大产品 1 8x1 5m The maximum mold dimension is 2 5 multiply 2 0 meters and the maximum product dimension is 1 8 multiply 1 5 meters 10 22 最多曾做过多少穴的模具 How many cavities have you made before 答 64 穴 做 32 穴比较多 64 cavities but we do 32 cavities more than 64 cavities 23 两家工厂之间是什么关系 是股份公司还是私企 是一个老板吗 老板 是哪里人 What are the relationships between these 2 factories is it a stock company or a private enterprise Are they the same boss where is your boss from 答 互有股份 一个老板 属于私营企业 We have the common stock and we have only one boss the company belongs to private enterprise 24 公司哪年成立的 发展史 assign analysis issue liaison 1990 When did your company establish 25 通常状况下 多久能完成模图设计 不同模具制造周期 Generally how long can you finish the mold design Of course the different molds for different time 答 根据模胚尺寸来计算 1 30 x30cm 以下 小模 1 3 天模图 4 5 周模具制造周期 We calculate the mold cycle according to the dimension of the mold base We take one or three days to design the mold drawing and four or five days to manufacture the mold with the size below 30 x 30 centimeters 11 2 30 x30cm 60 x60cm 中型 2 4 天模图 5 7 周模具制造周期 We take two or four days to design the mold drawing and five or seven weeks to manufacture the mold with the size from 30 x30 cm to 60 x60 cm 3 60 x60cm 以上 大型 4 10 天模图 8 11 周模具制造周期 We take four or ten days to design the mold drawing and eight or eleven weeks to manufacture the mold with the size above 60 x60 cm 26 工厂离机场多远 离码头多远 How far is your factory from the airport and how far is it from the wharf 答 工厂离机场和福永码头 30 分钟的距离 It will take you 30 minutes from our factory to the airport the same time to the wharf 27 使用哪些软件进行模具设计 CNC 编程 图形数据交换通常用哪些格式 Which kinds of softwares are used for mold design and CNC programe and what is the specification that is used to transfer the photographs 答 3D 模具设计应用软件 Pro Engineer UG Solidwork We use Pro Engineer UG Solidwork for 3D mold design AutoCad for 2D mold design and Mastercam UG for CNC programme 2D 模具设计应用软件 AutoCad CNC 编程软件 Mastercam UG CNC program software 12 图形数据交换常用的格式 3D Igs stp x t prt 2D dwg dxf What format is used for the figure data exchange We usually use the follow format for figure data exchange IGS PRT SLDPRT for 3D design and DWG DXF for 2D design 28 模具设计时 产品是否经过模流分析 通常使用哪些软件