旅游服务英语课后答案

Chapter 1 At the Travel Agency Unit 1 Tour Consultation Task 1 1 How many days 2 What kind of hotels to stay at Task 2 1 sorting 2 accommodations 3 rentals 4 regulations 5 visas Task 3 1 2 3 4 5 Task 4 1 sightseeing 2 folders 3 vacancy 4 admission Task 5 1 Booking a tour for her company 2 5 star hotels 3 May 11th Task 6 1 establishing rapport 2 sales consultants 3 a travel agency 4 presenting products 5 features 6 Benefits More for Exercises I EFGJH IADCB II BCBBA ACBCA III 1 How may I help you 2 What holidays do you have on offer 3 How about a week there 4 What kind of hotel would you be interested in 5 That sounds great Unit 2 Tour Arrangement Task 1 1 confirm 2 national guide 3 itinerary 4 reasonable 5 current Task 2 1 duration 2 travel expenses 3 location 4 specific information 5 travel agency Task 3 1 2 3 Task 4 1 brief 2 copy 3 cruise 4 attractive 5 commercial Task 5 Calvin will visit Xidi and Hongcun instead of climbing Mt Huangshan because it is going to rain today Task 6 1 Day 1 dinner Day 2 Day 4 breakfast 2 the Great Wall Tian anmen Square Forbidden City the Summer Palace the Temple of Heaven the Sacred Way and the Ming Tomb 3 Plane and coach More for Exercises I ABACA CBADC II 1 stroll 2 itinerary 3 Have in mind 4 itches for 5 arranged 6 fetch 7 work out 8 alternations 9 attractions 10 excursions III 1 talk about the itinerary for your trip 2 there haven t been any changes 3 How do you like this itinerary 4 Do you have any special suggestions 5 If there should be any changes please let me know in advance Chapter 2 Arrival Unit 1 Guests Arrival Task 1 Prior to arrival 1 confirm 2 coach driver 3 30 minutes 4 parking lot 5 arrival lobby Upon arrival 6 meet7 check8 claimed9 lead10 politely greet Enroute to hotel 11 local customs 12 hotel Task 2 1 apologize 2 fulfill 3 fill in 4 write down 5 itinerary 6 contact 7 inform Task 3 1 2 3 4 5 Task 4 1 CO 158 2 tag 3 fill in 4 red 5 teddy bear 6 Italian black 7 3 months Task 5 1 Yes he did 2 Almost 15 hours 3 No it won t It will take 50 minutes Task 6 1 take 2 promise 3 enjoy 4 perfect 5 a variety of 6 golf packages 7 information session 8 recommend 9 exchange 10 credit card 11 vacation More for Exercises I EDGBH FCIJA II 1 immigration control 2 baggage claim 3 customer service counter 4 missing baggage 5 damaged 6 lost baggage report pensate 8 a copy of your itinerary 9 late check in 10 carry on bags 11 destination ticket 12 a change of clothes 13 Travel insurance III 1 Shall I introduce my colleague and myself 2 I will be your tour guide during your stay in Beijing 3 He comes to welcome you 4 The coach number is Jing B 72128 5 Please let us know 6 Please do not hesitate to tell me 7 Which is located in the center of the city 8 Our hotel is the first choice for many travelers from all over the world Unit 2 Money Exchange Task 1 1 called 2 the People s Bank of China 3 unit 4 notes 5 coins 6 paper notes 7 coins Task 2 1 left over 2 gifts 3 duty free shop 4 convert 5 airport 6 souvenir Task 3 1 1 15 U S to the euro 2 600 3 fifties Task 4 1 credit card 2 US dollars 3 600 Euros 4 4200 Task 5 1 500 dollars 2 hundreds 3 5 dollars 4 100 III Role play Cashier Hello How can I help you today Customer Hello I am leaving for Hangzhou next week and I d like some information on the telephone banking services offered at by your bank Cashier Certainly What would you like to know Customer How do I sign up Cashier Just let me know I ll sign you up immediately Customer Can you tell me how the telephone banking services work Cashier You can do all your day to day banking over the telephone 24 hours a day Customer That s great How do I access my account Cashier Just call the bank key in your PIN number and listen to the menu of options available Customer How do I choose which option I want Cashier Just press the number for the service stated by the recording Customer What kind of things can I do Cashier You can check your balance pay bills order a statement or even transfer money to another bank Customer That s fantastic Can I exchange money online Cashier I m afraid you have to come to the bank to do that Customer What about getting help if I have any problems Cashier There s an automated answering machine and staff are available 9 to 5 seven days a week Customer It all sounds very good to me I d like to sign up Task 6 1 available 2 vary 3 make a difference 4 transaction charges 5 falling 6 freely 7 sets 8 current rates 9 would rather 10 freeze Task 7 1 You can do that at many places such as hotels airports banks and ATMs 2 Yes they do 3 It is convenient but more expensive 4 Yes there are You can take credit cards with you 5 Your bank may freeze your card if out of the ordinary transactions appear More for Exercises I BADCE GFIHJ II 1 deposit ATM 2 bankbook fixed deposit account current account 3 exchange currency exchange rate credit card traveler s check III 1 change Australian dollars for RMB 2 How much would you like to change 3 What s the rate today 4 What was the rate yesterday 5 Will the rate still go down tomorrow 6 I want to change 1000 Australian dollars for RMB 7 Please sign here in this form 8 How would you like your bills 9 Fifties will do Chapter 3 At the hotel Unit 1 Checking in Task 1 1 accepted 2 deposit 3 cost 4 total amount 5 passports 6 reservation 7 sharing 8 checking in time 9 check out time 10 half day use Task 2 1 Assign 2 rotate 3 clients 4 group leader 5 distribute 6 arrangement 7 deluxe 8 executive 9 Hand out Task 3 1 2 3 4 5 Task 4 1 What can I do for you 2 computer system 3 Three single room five double rooms and two suites 4 passports 5 2 00 p m Task 5 1 No she doesn t 2 by credit card 3 Yes they are Task 6 1 made 2 fill in 3 check 4 keys 5 overseas 6 services 7 sign 8 buffet 9 unpleasant 10 enjoy More for Exercises I CBAFD GEJIH II BCCBB CAAAA III 1 I had a reservation last week 2 a double with a front view for June 12th for 3 days Is that correct 3 Would you mind filling in the form and then showing me your passports 4 How will you be paying In cash or credit card sir 5 That room 405 is on the fourth floor Unit 2 Hotel service and Facilities Task 1 1 the Business Center 2 the Front Desk 3 the Shopping Arcade 4 the Meeting Service 5 the Cashier s 6 the Housekeeping Department 7 the Food and Beverage Department Task 2 1 calls for 2 amenities 3 maintenance employee 4 TV remote controller 5 wardrobe 6 valuble safe 7 Currency Exchange 8 The room service Task 3 1 at the Business Center 2 opposite the business center 3 Chinese Japanese and Western food 4 at the Front Desk according to the exchange rate 5 from 7 00 am till 10 00 pm 6 Next month on October 9th 7 at the Shopping Arcade 8 call the airline Task 4 1 fitness center 2 beauty salon 3 sauna 4 indoor swimming pool 5 have a spa Task 5 1 fifth 2 top 3 annual membership 4 laundry 5 The freezing policy 6 The membership 7 10 discount 8 a 24 hour Task 6 1 for the first time 2 show him around 3 apparatuses 4 attached to 5 membership 6 patient 7 application forms 8 Especially 9 concerning 10 remind Task 7 1 As a clerk you should try to be kind and patient enough to show the guest around and give some introduction especially those latest and modern apparatuses which will attract the guest to have a try 2 As a clerk you should be patient and ready to answer all kinds of questions Especially for some items in the form concerning somewhat the guest s privacy such as the phone number address etc Explain the necessity and don t rush at the same time 3 You should always be ready to offer your help directing the guests how to use some fitness apparatus and paying attention to your guests who seem to be the new comers When someone is doing anything wrong or dangerous remind him as soon as possible Try to be helpful More for Exercises I ACBAD CDCDB II badca abbac A A bar B dining hall C Currency exchange D reception desk E parking lot F business center G shopping arcade or souvenir shop H laundry service I mahjong room J billiard room K sauna room L massage room M beauty salon or beauty parlor N food delivery O Tennis court P gym Q badminton court R swimming pool S squash court T bowling room B 1 Reception desk 2 business center 3 Tennis court 4 gym badminton court swimming pool squash court bowling room 5 the Shopping Arcade III 1 There is a souvenir shop on the left hand side where you may buy some typical Chinese gifts there 2 Registered guests can have a free dip in our swimming pool 3 Good evening do you provide wake up call services in this hotel 4 I feel pain at my back So I d like to have a massage 5 If you register this month you can get 10 discount Chapter 4 Food and Drinks Unit 1 Eating Out Task 1 1 reasons 2 solve 3 fail tourist Task 2 1 patience 2 habits 3 suggestions apologize Task 3 1 2 3 4 5 Task 4 1 order 2 tasty 3 special 4 take 5 enough Task 5 1 189 yuan 2 No 3 By credit card 4 Yes Task 6 1 appetizers 2 New York Steak 3 fish 4 apple pie 5 beverages Task 7 1 d 2e 3g 4b 5h 6f 7c 8a 9j 10i More for Exercises I AACBC AACCA II Complete the following dialogue by translating the Chinese into English orally 1 May I have my bill 2 I d like to pay with a credit card 3 Then do you have your passport 4 Please sign your name here III Translate the following sentences into Chinese 1 恐怕我们不受理早餐的预定 2 你喜欢牛排做得熟一些还是生一点的 3 您的色拉放什么调料 4 请稍后上菜 我们还有一个朋友没到 5 还有一些汤 请问哪位客人需要添加 6 对不起 我们这里不收个人支票 这是旅馆的规定 7 要收附加费 Unit 2 Chinese Cuisine Task 1 1 Decline 2 thanks 3 avoid Task 2 Help send difficulty decline Task 3 Listen to the following dialogue at a restaurant and fill in the table FoodPriceNumber FoodPriceNumber Sweet Soya Bean Milk 3 001Green Chinese Pancake 4 00 1 Salty Soya Bean Milk 3 00Steamed Stuffed Bun 2 00 Fried Bread Sticks 2 001Porridge 4 00 Task 4 1 She would like to try some Chinese food 2 No She has no idea about Chinese food 3 Beijing Roast duck 4 Beijing food is on the fourth floor Task 5 1 Soup 2 enjoy 3 small 4 tender 5 full Task 6 1 cuisines 2 China 3 focus 4 natural 5 selection 6 tenderness 7 classical More for exercises I Choose the appropriate words to fill in the blanks Change the form if necessary 1 drink 2 medium rare 3 bite 4 wine 5 send 6 reserved 7 bill 8 delicious 9 sauce 10 order II Translation Practice 1 按中国的方式 是先上汤再上菜 如果您喜欢 我们可以先上菜再上汤 2 这是水果拼盘 由我们赠送 3 我好像不会用筷子 您能帮我拿一副刀叉吗 4 请用葱和甜面酱将北京烤鸭包在煎饼里 5 这种食物最好趁热吃 凉了就没味道了 Unit 3 Drinks Task 1 1 before dinner with dinner after dinner 2 before dinner 3 with dinner 4 after dinner Task 2 1 calm apologize 2 clean Task 3 1 drinks 2 five 3 green 4 difference 5 Longjing Task 4 1 2 3 Task 5 He is not satisfied with the wine 2 No 3 A little sour 4 Yes Task 6 1 water 2 Beer 3 volume 4 alcohol 5 beverages 6 food More for exercises I 1 C 2 B 3 B 4 B 5 A 6 A 7 A 8 B 9 C 10 C II The following are possible answers 1 Can you recommend some to me 2 I have never heard it 3 I d like to have a try III 1 What wine do you offer 2 What would you like to drink 3 Mao tai is very famous in China 4 There are eight famous wines in China Would you like to try Xi feng Wine from Shaanxi province Chapter 5 Transport Unit 1 Different Transportation Task 1 1 thousands of 2 cheap 3 convenient 4 crowded 5 traffic 6 rush hours 7 cheaper 8 space 9 play 10 overnight 11 noisy 12 thieves Task 2 1 enjoy 2 slowly 3 sick 4 short 5 convenient 6 free 7 far from 8 delayed Task 3 1 2 3 4 5 Task 4 1 Qingyang Taoist Temple 2 brochures 3 three 4 the all day tour 5 reserve me a seat Task 5 1 Four sharp 2 About two days 3 Yes she does Task 6 1 characters 2 stops 3 announcing 4 messages 5 bus conductor 6 almost More for Exercises I 1G 2C 3A 4H 5E 6K 7B 8 D 9 J 10 F 11 I II 1 take 2 train 3 wrong 4 count 5 get off 6 platform 7 crowded 8 worse 9 lose 10 convenient 11 situition III 1 catch the 10 o clock train 2 about 2 km away from the railway station 3 How do I pay for fare 4 there is no traffic jam 5 It is not rush hour now Unit 2 Checking in at the Airport Task 1 go down turn left go straight until you get to stay on Task 2 1 Reserve Your Rental Car Ahead 2 Choosing a Right Company 3 Car s Status Checking 4 Handling Car Damage 5 Returning the Car on Time Task 3 Size full size Rate 80 dollars for 24 hours Plus twenty five cents for one mile Insurance fee 8 dollars per day Days three days Task 4 1 twenty five minutes 2 bus 3 seven 4 pass by 5 walk Task 5 1 left 2 the footpath 3 traffic lights 4 a shopping centre 5 right 6 100m 7 to your left Task 6 1 under 2 secure 3 prepaid voucher 4 deposit 5 serious offenses 6 reject 7 ahead of time 8 sign a statement 9 incorrect 10 fail to More for Exercises I AAABA ABCBB II 1 where is the rental car booth 2 Hi I would like to rent a car 3 I m sorry we do not have any cars available today 4 What size car would you like 5 What type of car would you like 6 We have compact midsize full size luxury SUV and a minivan 7 How much is the full size car 8 I ll take it III 1 Which bus do I take to go to the national park 2 How often does this bus run 3 Carlton Hotel is by NorthBridge Go straight and turn left after passing two blocks 4 The person who rents the car would be legally responsible for all damages and liability in the event of an accident unless insurance was purchased 5 I d like to see the car before I rent it Chapter 6 Sightseeing Unit 1 On the way Introduction Task 1 1 uninterrupted 2 site 3 impression 4 angle 5 appreciate Task 2 1 itinerary 2 customs 3 destination 4 entertainment 5 ethnic Task 3 1 2 3 Task 4 1 imperial 2 best preserved 3 architectures 4 broad 5 quarters Task 5 1 Unique layout of the garden 2 Garden silk and the Dragon Boat Festival Task 6 1 impression 2 introduction 3 occupies 4 unique 5 simultaneously 6 fairyland More for Exercises I 1 E 2 F 3 A 4 C 5 B 6 D 7 H 8 G II DADCD AAABB III 1 Would you please allow me to inquire about the history of this famous garden 2 The first thing I would like to tell you is that it was constructed and built up in the Ming Dynasty 3 Visitors are stuck by its ingenious architecture and exotic layout 4 we re deeply attracted by its interesting history 5 Shall we go to the top floor of the hall to have a bird s eye view from there Unit 2 Travel Destinations Task 1 1 departure 2 alone 3 presence Task 2 1 interest 2 contract 3 assist 4 injured 5 extension Task 3 1 2 3 Task 4 1 turn 2 take the cable car 3 controlled 4 staff 5 belts Task 5 William rents a tent two sleeping bags and a damp proof mat Task 6 1 2 3 More for Exercises I DADCB BACBC II 1 departure 2 camping 3 fasten 4 exclusive 5 quotations 6 Admission 7 security 8 visa 9 enquiry 10 receipt 11 rental 12 deposit III 1 Are there any student discounts for ticket purchases 2 I d like to purchase five international airmail stamps 3 If you buy an all inclusive ticket you can visit whatever scenic spots you like inside the park 4 We offer the all in one package 5 You need to pay a deposit of RMB 100 Yuan in advance Chapter 7 Shopping Unit 1 Tourist Souvenirs Purchase Task 1 1 national chains 2 branch stores 3 wide 4 fashion clothing 5 brands 6 latest 7 seasonal sales8 promotions Task 2 1 different 2 Cfortable4 stain5 clearance6 quality7 season8 ahead Task 3 1 2 3 4 2 Task 4 1 middle aged lady 2 thirty five 3 one ounce 4 young ladies 5 two of half ounce 6 Fifty five dollars Task 5 1 His children and wife 2 Sneakers for his children 3 300 Task 6 1 low 2 strategy 3 give in 4 faults 5 minimum 6 convince 7 super 8 off 9 worth 10 In short More for Exercises I CFAGB EHDJI II C B A C A B D A III 1 Would you like jewelry 2 all the jewelry is on sale 3 Its regular price is 56 4 have it with a twenty percent discount 5 I ll take it Unit 2 Tradition Chinese Souvenirs Task 1 1 hard and soft gourd and phoenix 2 Su Shu Xiang and Yue 3 figure painting landscape painting flowers and birds painting 4 writing brush ink stick ink slab paper Task 2 1 handicrafts 2 festivals 3 decoration 4 scissors 5 theme 6 wishes Task 3 eggs screens sandal fan feather fan Task 4 1 dreaming of 2 capital of porcelain 3 traditional design 4 for show 5 jade 6 paper Task 5 The thing Helen wants Tangzhuang a Chinese style jacketshrink or not no Color red Fade or not no Material 100 silkprice 320 Yuan Size large Task 6 1 silk products 2 top rated 3 varieties 4 noteworthy products 5 the porcelain 6 the embroidery products 7 antique shops 8 cultural heritage More for Exercises I ACBAD CDCDB II A Bronze Vessels Folk arts and crafts Jade Painting Paper Cuttings Kites Embroidery Porcelain Seals Silk Cloisonne Calligraphy B 1 Bronze 2 Calligraphy 3 paper cuttings 4 jade 5 kite III 1 I want to buy some souvenirs for my friends What do you recommend 2 These panda toys are very popular among Chinese tourists but overseas tourists seem to like picture frames more 3 How are you going to settle your account by individual or by group 4 I want to buy some slides about scenic spots in Beijing 5 Would you show me that jewelry box over there It looks elegant and attractive Chapter 8 Entertainment Unit 1 Beijing Opera Task 1 1 national opera 2 18th century 3 Anhui 4 Qinqiang 5 singing 6 acrobatics 7 Beijing dialect 8 special fashion 9 historical plays 10 tragedies Task 2 Chou Sheng Dan Jing profession Task 3 1 2 3 4 5 Task 4 1 every thing is so wonderful 2 why females are played by males 3 Who is the most famous actor then 4 Mei is the founder of Mei Style 5 He has starred nearly every famous beautiful women 6 is there a Beijing Opera school Task 5 1 She wants to learn Beijing Opera 2 Five stretching weapons training acrobatics martial arts and acting 3 Some universities and associations beyond China can offer Beijing Opera lessons Task 6 1 enjoy 2 Located 3 wearing 4 visit 5 offer 6 learn 7 purchase More for Exercises I A Mei Lanfang Dan Tan Xinpei Sheng Cheng Yanqiu Dan Yang Xiaolou Sheng Ma Lianliang Sheng Xun Huisheng Dan B 1 Beijing Opera 2 music dance art 3 make up 4 Guifei Zui Jiu 5 weapons training II 1 F 2 E 3 D 4 C 5 G 6 A 7 I 8 B 9 J 10 H III 1 Would you give me some explanation on Chinese Peking Opera 2 The origins of Peking Opera costumes can be traced back to the mid