前台接待英语口语

前台接待英语口语 Check in入住 A Good morning sir Welcome to Golden Ocean Holiday Inn May I help you 早上好 先生 欢迎光临金海洋假日酒店 请问有什么可以帮到您的 A would you like single room or double room 请问您需要单人房还是双人房 B I like a single room I have a reservation for a single room 我要一间单人房 我订了一间的单人房 A May I have your name sir please 请问先生用什么名字预订 B My friend help me the book She used the name of zhang peng 我那个叫张朋的朋友帮我预定的房间 A Just a moment sir Let me check the reservation for you 请稍等先生 让我为您查找 A May I have your passport 请把您的护照给我一下 B Yes Here you are 当然 给您 A Thank you Mr Zhao Please sign here 谢谢 赵先生 请在这里签个名 B Yes 好的 A Mr Zhao How long would you like stay here 赵先生 请问您打算住多久 B Just one night 只是一个晚上 A Thank you How would you like to pay the deposit In cash or credit card 谢谢 请问押金是给现金或是刷卡呢 B Credit card 信用卡 A May I have your credit card 可以借用您的卡吗 B Yes A Thank you for your credit card Sir Please sign here 谢谢先生的信用卡 请在这里签个名 B Yes 好的 A Mr Zhao Your room number is 8385 This is your room key Here you are 赵先生 您的房间在3楼8385 这是是您的房卡 给您 B Thank you 谢谢 A Enjoy your staying 祝您入住愉快 Check out 退房 A Good morning sir May I help you 早上好 先生 请问有什么可以为您效劳 B I would like to check out 我想退房 A May I have your room NO sir 先生请问房号是多少 B RM8385 房间号码是8385 A Please wait for a moment I will call housekeeping to check your room 服务员正在为您查房 请稍等 A Thank you sir This is your bill total is 1000 Please sign here 谢谢 您好先生这是您的账单 共消费1000 请在这里签个名 A In cash or credit card 是给现金或是刷卡呢 B By credit card 信用卡 A May I have your credit card sir 先生 请问可以借您的信用卡吗 B Sure Here you are 当然 给您 A Thank you sir Please sign here 谢谢 请在这里签个名 B Yes 好的 A Thank you for your credit card sir This is your bill and card receipt 谢谢您的信用卡 这是您的账单及卡纸 B Thank you Bye 谢谢 再见 A Good bye sir And hope to see you again 先生慢走 欢迎再次光临 Morning call叫醒服务 G Good evening This is Mr Baldwin in room 8303 晚上好 我是RM8303的Mr Baldwin R Good evening Mr Baldwin What can I do for you 晚上好 Mr Baldwin 有什么可以为您效劳 G tomorrow morning I would like to morning call 明天早上我需要叫醒服务 R Yes what time would you like to call you tomorrow morning 好的 请问您需要几点叫醒 G l would like you to call me at 08 00 请帮我下08 00的叫醒时间 R OK So we will wake you up at 08 00 tomorrow morning Anything else in can do for you 好的 明天08 00的叫醒服务 请问还有什么可以帮您的吗 G No thanks 没有了 谢谢 R Good night 晚安 Telephone 电话用语 May I have the number please 请告诉我电话号码好吗 Please hold the line a moment 请不要放电话 There is no answer 没人接电话 Would you like me to page him 您要我为您呼他吗 The line is busy 占线 The line is free 线通了 Shall I ask him to return your call 请他给您回电话好吗 I ll transfer your call 我把您的电话转过去 Front Office 前厅 I would like to check in please 我想现在登记 How would you like to pay by cash or by credit card 请问您打算如何付帐 用现金还是信用卡 May I show you to your room 请允许我带您去您的房间 Do you have a reservation 您有预定么 请您填一下这个登记表好么 In case you need any help please contact us 如果您需要帮 助 请与我们联系 What time will you check out 您打算什么时间结帐 Would you like a smoking or non smoking room 您需要一间吸 烟房还是无烟房 Our rack rate is 600 Yuan 我们的市场价是 600 元 Did you use anything from our mini bar 您是否用过房间里 MINI 吧 Here is your bill 这是您的帐单 Would you please check it 您查一下好么 Would you mind moving to another room 您介意搬到另一间房间 么 Can you book this on my room account 可否把