全国xx杯说课大赛英语类一等奖作品：I’ll have my watch replaced

2015年广东省职业院校技能大赛中职组职业英语技能赛项教学设计格式模版Professional English Skills Competition for Guangdong Vocational School Teachers(May 15-16,2015) Teaching Plan Contestant No. 06 TopicUnit 4 Book 3 (Higher Education Press)Type of Lesson Listening & SpeakingTime45 minsAnalysis of the Students Majoring in computer science, Grade 2, vocational students have something in common.Advantages:1. Characterized by energetic and sociable, more cooperative and sensible than we give them credit for.2. Having gained basic knowledge after several years learning.3. Willing to take part in the diversified activities if they are interested in.4. Eager to learn more English knowledge to fit their future career.Disadvantages:1. Lack self-confidence and having little communication skills because of the negative experience in the past.2. Easily get bored and unmotivated.Analysis of the Teaching Material The material is excerpted from Unit 4, Book 3. The unit task is to work out a memo dealing with customers complaint. Listening & Speaking is the first period of this unit, which mainly focuses on arousing students interest on the topic.1. The topic about “making a complaint” is close to vocational school students and will surely stimulate discussion and excite imaginative responses.2. From the lesson, students will learn some words and expressions to talk about making a complaint. 3. The content designed from easy to difficult, from shallower to deeper will lead effective teaching and learning.Teaching ObjectiveCognitive objective:1. To identify and understand the new words: complain, alarm, leaflet, producec, dictionary, etc.2. To learn the words expressing making a complainCompetence objective:1. To be able to express and make a complaint by using the expressions.2. To develop students listening and speaking competence.Affective objective:1. To foster students awareness of cooperation and competition.2. To help students to find the usage and fun of learning English, so that they will learn it actively.3. To help students to establish a good attitude towards their future career. Teaching Focus Learn the new words and expressions of expressing making a complaintTeaching Difficulties Connect the language knowledge with the real life to make a complaintTeaching Method ESA(Engage-study-activate) teaching sequence, Communicative teaching, Task-based teaching, Situational teaching Learning Strategy Cooperative learning(Pair work, group work) Individual learning, Teaching Aids Computer, PPT, pictures, clips of paperTeaching ProceduresSteps/ (Time)ActivityPurpose Step1 Lead in (Engage)( 6 mins) 1 . Feedback checking(1) As a customer, when will you make a complaint?l When there is something wrong with the goods.l When people get the wrong commodityl When people are not sastified with the servicel When the cerk is not politel When the goods is delayedl When the package is damaged (2). Check the wordsAsk students to learn the new words of this unit with the help of the Biying dictionary ( an App). Check the words in class,such as alarm, complain, waist,receipt,refund, replaceLeaflet完全不认识一点认识 很熟悉1. Recalling students experience can easily create opportunities for them to think, to speak and to share. And it will get them engages as well as becoming interested in the topic.2. Biying App is a very useful and interesting App. And students find it quite efficient learning words and expression. Step2 Listening (Study)( 16 mins)Step3 Speaking (Study & Activate)( 20 mins)1.Pre-listening1) Video appreciation* Play a video to introduce a complaint: What is the lady doing in the video? What does the customer say to complain?2) try to match（连连看）* play the game try to match on the computer, find out the quickcest one to finish the game.leaflet毁坏waist手腕refund退款damagealarmbadly闹钟replace宣传册坏地receipt收据Guarantee替代保证重新开始时间2. While listening1) Listening for a gistPlay the tape for the first time and ask students to find out: What is Tim going to do in the shop?2) Listening for specific information:Listen and complete:Help ZhangMing finish the memo according to the tape.Name of the customerTimItemWatch alarmProblemSomething wrong with the alarmSomething wrong with the belt of the watchOther Time of purchaseThis week last week other SolutionReplace refund other Customer Siganature 1. Video can lead to topic directly and draw their attention easily to get an initial impression on the topic.2. Some related new words are presented in the meaning context for better understanding and remove the vocabulary barrier.1. Listening for a general comprehensionhelps students to get a first understanding of the dialogue.2. Different listening tasks are designed to check students comprehension of the text. 3. Chart making can train students learning strategy of taking notes while listening.1. Presentation 1) Game: Jigsaw reading (Group work)Rules: With the book closed, divide students in to groups of 4. The task is to put the dialogue in the right order.There are 3 rounds(ROUND1)Random orderRight order(ROUND 2)Random orderRight order(ROUND 3)Random orderRight order2) Compare their version with the original one by listening to the tape again or opening the book.1. The activity can make the reading more dynamic. The competition game can motivate students to take part in the teaching activity actively.2. The abilities of analyzing, discovering are trained during the group work. Help the students to get a deeper impression on the teaching material. 2 . Simple role play ( Pair work) Ask and answer questions with the help of sample dialogue, then change roles. A: Ill have this. B: What is the problem?A: I bought this in your shop but .B: Did you .A: When did you buy it?B: Im sorry for the inconvenience weve caused you. Would you like a refund?1. This practice helps students to practice what they learned in an easy way. It helps them to establish confidence. 2. Such practice makes them stick closely to the sample, also guides their own efforts.3. Production ( Pair work)Task: Skill show-making a complaint(Prepare two pairs of cards. Each one is designed with a task. Students will have to do as the cards.) Card A: You are a customer and last week you bought a mobile phone online. Unfortunately, it didnot work yesterday without any signal. You would like to return the goods and ask for a refund by calling the telephone service. Card B: You are a telephone service of Jingdong and deal with all kinds of complaints. A customer is calling to about about the mobile phone he bought yesterday. Card C：You are a customer of Vanguard supermarket. Yesterday you bought a box of yourget in the supermarket. But when you arrived home, you found the yougort is expired. You want to get it replaced. Card D： You ared a manager of Vangard supermarket. A customer is making a complaint about the yourgout she bought yesterday. You have to deal with it.1) Ask students to choose a card and prepare for the role play2) Ask some pairs to perform in front of the class.3) Vote the best pair. 1. When students are getting familiar with the new language, they are likely to make a freer production.2. Connecting the new language with situations can make students experience the feeling of communicating in real life. Step4Summary& Evaluation ( 2 mins)1. Ask students to summarize what they learn in the class2. Ask them to finish the self-assessment.12345I can understand the text.I can use the words to make a complaintI have learned