mis12-信息系统复习参考2

Management Information Systems, 12e (Laudon)Chapter 2 Global E-Business and Collaboration1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.Answer: TRUEDiff: 1Page Ref: 45AACSB: Reflective ThinkingCASE: ContentObjective: 2.22) You would use an MIS to help decide whether to introduce a new product line.Answer: FALSEDiff: 2Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.33) Online collaboration tools eliminate the need for global firms to have synchronous collaboration.Answer: TRUEDiff: 1Page Ref: 66AACSB: Use of ITCASE: AnalysisObjective: 2.44) Transaction processing systems are most commonly used by the senior management level of an organization.Answer: FALSEDiff: 2Page Ref: 45-46AACSB: Use of ITCASE: ContentObjective: 2.25) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.Answer: TRUEDiff: 1Page Ref: 46AACSB: Use of ITCASE: ContentObjective: 2.56) A hotel reservation system is a typical example of a management information system.Answer: FALSEDiff: 2Page Ref: 46, 47-48AACSB: Use of ITCASE: ContentObjective: 2.57) Management information systems typically support nonroutine decision making.Answer: FALSEDiff: 2Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.28) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.Answer: FALSEDiff: 2Page Ref: 43AACSB: Use of ITCASE: ContentObjective: 2.19) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.Answer: TRUEDiff: 2Page Ref: 45AACSB: Use of ITCASE: ContentObjective: 2.210) Managers need TPSs to monitor the status of internal operations and the firms relations with the external environment.Answer: TRUEDiff: 2Page Ref: 46AACSB: Use of ITCASE: ContentObjective: 2.211) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.212) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.213) Decision-support systems use internal information as well as information from external sources.Answer: TRUEDiff: 2Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.214) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.215) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.216) A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.Answer: TRUEDiff: 2Page Ref: 62, 67AACSB: Use of ITCASE: AnalysisObjective: 2.417) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.218) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.319) Enterprise systems often include transactions with customers and vendors.Answer: TRUEDiff: 2Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.320) Supply chain management systems are more externally oriented than enterprise systems.Answer: TRUEDiff: 3Page Ref: 53AACSB: Analytic SkillsCASE: AnalysisObjective: 2.321) An example of a collaboration tool that supports colocated, asynchronous collaboration isA) a team room.B) e-mail.C) a MUD.D) a wall display.Answer: ADiff: 3Page Ref: 67AACSB: Analytic SkillsCASE: AnalysisObjective: 2.422) Identifying customers is a responsibility of the _ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1Page Ref: 43AACSB: Reflective ThinkingCASE: ContentObjective: 2.223) Producing bills of materials is a business process within the _ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1Page Ref: 43AACSB: Reflective ThinkingCASE: ContentObjective: 2.224) Which of the following is an example of a cross-functional business process?A) identifying customersB) creating a new productC) assembling a productD) paying creditorsAnswer: BDiff: 2Page Ref: 43AACSB: Analytic SkillsCASE: AnalysisObjective: 2.125) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2Page Ref: 45-46AACSB: Analytic SkillsCASE: AnalysisObjective: 2.226) To monitor the status of internal operations and the firms relations with the external environment, managers need _ systems.A) decision-supportB) knowledgeC) transaction processingD) management informationAnswer: CDiff: 2Page Ref: 46AACSB: Use of ITCASE: ContentObjective: 2.227) Which systems are typically a major source of data for other systems?A) transaction processing systemsB) management information systemsC) executive support systemsD) decision-support systemsAnswer: ADiff: 2Page Ref: 46AACSB: Use of ITCASE: ContentObjective: 2.228) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.229) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category ofA) knowledge management systems.B) transaction processing systems.C) executive support systems.D) management information systems.Answer: DDiff: 3Page Ref: 47-48AACSB: Analytic SkillsCASE: AnalysisObjective: 2.230) The term management information systems designates a specific category of information systems servingA) integrated data processing throughout the firm.B) transaction process reporting.C) employees with online access to historical records.D) middle management functions.Answer: DDiff: 1Page Ref: 47AACSB: Use of ITCASE: ContentObjective: 2.231) Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system ?A) MISB) TPSC) ESSD) DSSAnswer: DDiff: 2Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.232) _ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.A) Management informationB) Transaction processingC) Decision-supportD) Knowledge managementAnswer: CDiff: 2Page Ref: 48AACSB: Use of ITCASE: ContentObjective: 2.233) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2Page Ref: 48-49AACSB: Analytic SkillsCASE: AnalysisObjective: 2.234) Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?A) synchronous/colocatedB) same time/remoteC) different time/remoteD) remote/colocatedAnswer: DDiff: 2Page Ref: 67AACSB: Analytic SkillsCASE: AnalysisObjective: 2.435) All of the following statements regarding Lotus Notes are true except forA) It began as an e-mail and messaging client.B) It is the most widely used collaboration tool at Fortune 1000 companies.C) Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.Answer: ADiff: 2Page Ref: 65AACSB: Reflective ThinkingCASE: ContentObjective: 2.436) ESS are specifically designed to serve which level of the organization?A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.237) Executive support systems are information systems that support theA) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.238) Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?A) transaction processing systemsB) executive support systemsC) management information systemsD) decision-support systemsAnswer: BDiff: 2Page Ref: 50AACSB: Use of ITCASE: ContentObjective: 2.239) Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 1Page Ref: 50AACSB: Analytic SkillsCASE: AnalysisObjective: 2.240) What is the most important function of an enterprise application?A) increasing speed of communicatingB) enabling business functions and departments to share informationC) enabling a company to work collaboratively with customers and suppliersD) enabling cost-effective e-business processesAnswer: BDiff: 3Page Ref: 51AACSB: Analytic SkillsCASE: EvaluationObjective: 2.341) _ are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRM systemsD) Enterprise applicationsAnswer: DDiff: 1Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.342) A(n) _ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.A) transactionB) enterpriseC) automatic reportingD) management informationAnswer: BDiff: 2Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.343) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) enterprise systemC) extranetD) intranetAnswer: CDiff: 3Page Ref: 55AACSB: Analytic SkillsCASE: EvaluationObjective: 2.344) The point-of-sale Pulse system used by Dominos to maintain consistent and efficient management functions in its restaurants is best categorized as which type of system?A) TPSB) DSSC) CRMD) more than one of the above Answer: DDiff: 2Page Ref: 52AACSB: Analytic SkillsCASE: AnalysisObjective: 2.245) In Dominos upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders. This is an example of using information systems to achieve which business objective?A) customer and supplier intimacyB) survivalC) improved decision makingD) operational excellenceAnswer: ADiff: 2Page Ref: 52-53AACSB: Analytic SkillsCASE: AnalysisObjective: 2.346) The four major enterprise applications areA) SCMs, CRMs, DSSs, and KMSs.B) SCMs, CRMs, ESSs, and KMSs.C) enterprise systems, SCMs, DSSs, and CRMs.D) enterprise systems, SCMs, CRMs, and KMSs.Answer: DDiff: 1Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.347) Enterprise systems are also known as _ systems.A) resource planningB) enterprise resource planningC) enterprise supportD) management informationAnswer: BDiff: 1Page Ref: 51AACSB: Use of ITCASE: ContentObjective: 2.348) Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of A) SCMsB) TPSsC) KMSsD) ERPsAnswer: ADiff: 2Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.349) _ systems integrate supplier, manufacturer, distributor, and customer logistics processes.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 2Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.350) _ systems are designed to help firms manage their relationships with their customers.A) CRMB) MISC) CLED) CLUAnswer: ADiff: 1Page Ref: 53AACSB: Use of ITCASE: ContentObjective: 2.351) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?A) TPSB) extranetsC) KMSD) CRMAnswer: CDiff: 2Page Ref: 54AACSB: Use of ITCASE: ContentObjective: 2.352) You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)A) extranet.B) intranet.C) KMS.D) CMS.Answer: DDiff: 1Page Ref: 53-54AACSB: Analytic SkillsCASE: EvaluationObjective: 2.353) All of the following are direct business benefits of collaboration, except forA) improved quality.B) improved financial performance.C) improved customer service.D) improved compliance with government regulations.Answer: DDiff: 1Page Ref: 57-58AACSB: Analytic SkillsCASE: EvaluationObjective: 2.454) Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?A) intranetB) extranetC) KMSD) TPSAnswer: BDiff: 1Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.355) Which of the following occupations would NOT be categorized as an interaction job?A) sales representativeB) business managerC) engineerD) operations managerAnswer: CDiff: 2Page Ref: 56AACSB: Analytic SkillsCASE: AnalysisObjective: 2.256) E-government refers to the application of _ to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government.A) the Internet and networking technologies B) e-commerceC) e-businessD) any computerized technologyAnswer: ADiff: 1Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.457) Which of the following decisions requires knowledge based on collaboration and interaction?A) How long will it take to manufacture this product? B) Should we work with with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use?Answer: BDiff: 2Page Ref: 56AACSB: Analytic SkillsCASE: AnalysisObjective: 2.258) Buying or selling goods over the Internet is calledA) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1Page Ref: 55AACSB: Reflective ThinkingCASE: ContentObjective: 2.459) The use of digital technology and the Internet to execute the major business processes in the enterprise is calledA) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1Page Ref: 55AACSB: Use of ITCASE: ContentObjective: 2.460) The principal liaison between the information systems groups and the rest of the organization is a(n)A) programmer.B) information systems manager.C) systems analyst.D) CTO.Answer: CDiff: 1Page Ref: 68AACSB: Use of ITCASE: ContentObjective: 2.561) A _ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CTOAnswer: CDiff: 1Page Ref: 68AACSB: Use of ITCASE: ContentObjective: 2.562) The _ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTOB) CSOC) CKOD) CPOAnswer: CDiff: 1Page Ref: 69AACSB: Use of ITCASE: ContentObjective: 2.563) The CPO is responsible forA) ensuring that the company complies with existing data privacy laws. B) making better use of existing knowledge in organizational and management processes. C) enforcing the firms information security policy. D) overseeing the use of information technology in the firm. Answer: ADiff: 1Page Ref: 69AACSB: Use of ITCASE: ContentObjective: 2.564) Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?A) virtual worldsB) screen sharingC) collaborative writingD) large audience WebinarsAnswer: ADiff: 1Page Ref: 60AACSB: Use of ITCASE: ContentObjective: 2.465) Which of the following roles falls into the duties of an