Hotel English Unit4Concierge,酒店英语 迎宾员

HotelEnglish Unit4Concierge QQ 283400277EMAIL googgoog321 Whypeoplecallitbellman Becauseintheolddaystheyusedtogoaroundringingabellinordertofindavisitoratthehotel So forexample iftheyweresearchingforMr Jones theguywouldhavealittlebellthatherangandeveryonewouldlookathissignthatsaidMr Jonesandseeifthesignwasforthem Orguestshadthosebellsonthedeskandtheyrangthemandthebellmancame andthebellmancarriedtheirluggage sothat sstillanimportantjob Bellman Abellman alsobellboyorbellhop isahotelporter whohelpspatronswiththeirluggagewhilecheckinginorout Bellhopsoftenwearauniform likecertainotherpageboysordoormen Thejob snameisderivedfromthefactthatthehotel sfrontdeskclerkrangabelltosummonanemployee whowould hop jump toattentionatthedesktoreceiveinstructions ThetermporterisusedintheUnitedKingdom Bellboy hop isanAmericanEnglishterm 6 2020 4 6 Teachingandlearningaims 1 Get thestudents yourselffamiliarwithconcierge2 Masterandusetheexpressionsused 3 Practiceyourself students listening reading speakingandtranslatingability Teachingprocedures DialogstudyTextstudyListening Task DialoguesListentoDialogue1 BellServicePre listeningquestions 1 Howmanypiecesofbaggagedoestheguesthave 2 Onwhichflooristheguest sroomassigned 9 2020 4 6 Languagepoints 1 Doyouhaveanybaggage baggage是一般意义上的名词 不特指数目 所以不加s 2 checkthebaggagetags 检查行李标签 3 soyouhavegotfourpiecesaltogether inall Fourpieces 4piecesofbagsetc 4 Thiswaytothereceptiondesk Wouldyoupleasefollowme Followme please Wouldyoucomethisway please 5 stepin please 请您进电梯 6 Heknocksatthedoorfirst opensit precedestheguestintotheroom turnsonthelightsanddrawsthecurtainsaside 他先敲了门 然后开门 让客人先进房间 他打开灯 把窗帘拉开 precedevt goinfrontof 让 走在某人前面 为了避免房内有人的尴尬 服务员常常在打开门之前敲门并等一会儿 ListentoDialogue2 InformationServicePre listeningquestions 1 wherecantheguesthaveherhairdone 2 Afterthat whatelsewillshedo 12 2020 4 6 Languagepoints 1 Youmaygotoourbeautyparloronthe5thfloor 美容厅2 Stepoutofthehotel turnleft gostraightforwardforoneblock youwon tmissthemetrostation 走出宾馆左拐 走过一个街区 就能看到地铁站了 3 Couldyougivemesomepillstokillthepain 你能给我几片止痛片吗 Killtime 消磨时光4 Pay100yuaninadvance 预付100元 Inadvance 事先 提前 预先Ioughttohavetoldyouinadvance 我应该事先告诉你 5 webuythismedicineontheguest srequest 我们系根据客人要求购买上述药品 Keysentences a greetingtheguestattheentrance Goodmorning sir madam Welcometoourhotel MayIhelpyou IsthereanythingIcandoforyou MayItakeyourhandbagforyou MayIhelpyouwithyoursuitcase Allowme sir Leaveittome Letmecarryitforyou Howmanypiecesofluggagedoyouhave I llshowyoutotheFrontDesk b Showingthegueststotheroom Isthereanythingbreakableorvaluableinyourbag Thisway please Let staketheelevatoruptothesecondfloor TheroomisattheendofthecorridorHereweare MayIhaveyourroomcard c Arrivingattheroom knockatthedoorfirst unlockthedoorandswitchonlight Hereisyourbaggage Pleasecheckandseeifit sallright MayIputyourbagshere Isthisthecorrectnumberofyourbags ShallIopen drawthecurtainsforyou Wouldyoulikemetocallataxiforyou AnythingelseIcandoforyou Enjoyyourstaywithus 19 2020 4 6 Task textstudy TheConcierge P51 Readthetextsilently thenanswerthequestionsinEx 3A p48 DutiesoftheBellman GreetingCarryingbaggage Guidinggueststoaroom Demonstratetheoperationsandfeaturesoftheroomfacilities Introducethefacilitiesandservicesprovidedbythehotel Deliveritemssuchasflowers sundries 杂物 messagestoguestroomsuponrequest Provideotherinformation currentknowledgeoflocalarea attractionsandevents LoadingtheluggagewhenaguestwantstoleaveWell wishing 客人委托酒店代办 万能博士 其佩戴的两把交叉的金钥匙 意味着尽善尽美的服务 也象征着为客人解决一切难题 我国于 年加入该协会 是国际饭店金钥匙组织的第31个成员国团体会员 Bellman sworkingpeocedures GreetingUnloadingguest sbaggageandcheckthenumberofthebaggageLeadtheguesttothereceptiondeskandwaitingforhis herregistrationTaketheguesttohis herroomKnockatthedoor thenstepinIntroducethefacilitiesFarewelltoguestFillintheformatreceptiondesk 23 2020 4 6 Languagepoints 1 attendtoguest sneedattendto 注意 致力于 关心 照料Youshouldattendtoyourstudy 你应该专心于学习 2 Theyareinapositiontocarrythehotel smessagetotheguestandtheguest sreactiontothemanagement 3 runerrands 跑腿runerrandforsb替人办事 为人跑腿4 homeandabroad 海内外5 pointout 指出Hepointedoutthemistaketome 他向我指出错误 Exercise4 B DB GECHADFB 26 2020 4 6 Task ListeningListentothetapeanddotheexe A thenchecktheanswers Listentothetapeanddotheexe B thenchecktheanswers Listentothetapeanddotheexe C thenchecktheanswers 27 2020 4 6 Exercise2 C E C Isuggestyoutakeataxithereforit stoofarawayfromhere I msorrytohearthat ShallIsendforadoctorforyou Forcolddrinkingwater youmayusethetap Andforhotwater youmighttrytheminijaroverthere That sverykindofyou butwedon ttaketips Thankyouanyway E I mawfullysorrytohearthat Couldyougivemeyournameandroomnumber couldyougivemesomefeaturesofyourbaggage Isyournametagattachedtoit It spossiblethatyoursuitcasehasbeenputinthewrongplace I llinformthebellmantofindit Homework 1 Translation p592 Role play P543 FindswordsofRoomAccommodation Bedsidecontrolpanel 床边遥控按钮 bedsidelamp 床头灯 walllamp 壁灯 lampshade 灯罩 pendantlamp 吊灯 bulbholder 灯头 floorlamp 落地灯 desklamp 台灯 fluorescentlamp 日光灯 carpet 地毯 bedsiderug 床前踏脚地毯 bedspread 床罩 linensheet 床单 bedclothes 被单 quiltcover 被面 blanket 毯子 cottonterryblanket 毛巾被 pillowcase 枕套 tick 枕心套 nightstand nighttable bedsidetable 床头柜 dressingtable 化妆台 toiletglass 梳妆镜 toilettable 梳妆台 wardrobe 衣柜 wardrobemirror 穿衣镜 incensecoil 蚊香 hairdryer 电吹风 electriciron 电烫斗 minibar 小冰箱 lavatory 马桶盖 lavatoryseat 马桶座