投诉信及回复范文

假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：1 不能拍照，不能收发信息，等等。2 希望对方可以允许你退货或者是换部新手机。3 写信日期是2008年12月21日。注意书信格式。No.7 Jiang Nan Road,Chongqing City, ChinaDec. 21st, 2008Dear Manager,My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from the First Super Store on Dec. the 18th.First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second, I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible. Thank you! Yours Customer,Wang Hua.假如你是第一百货公司的经理吴刚，针对上文给予回复。Dec. 30th, 2008Dear Mr. Wang,My name is Wu Gang, the General Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems. As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!Sincerel