物料的收货, 标识及退货程序

1.0 Purpose:1.1 控制采购物料的收货,检查已收物料状态,将收货信息记入库存,在必要情况下取样送质检部测试。To control the entry of procured materials at Receiving, inspect received materials, record receipts into inventory, and to provide samples to Quality Assurance for testing under necessary situation.1.2 定义生成质检放行标签的方法并确保所有原材料的标签都能正确的张贴。To define a method for generating Quality Assurance Acceptance Labels and ensuring proper labeling for all incoming raw materials.1.3 定义易燃品的收货程序。To define the procedure for incoming flammable material handling.1.4 定义仓库使用的物料退货流程。To define the process utilized by the Warehouse to Return materials to the originating Supplier.2.0 Scope:2.1 本程序适用于控制所有采购物料的仓库收货。This process applies to control all procured materials received at the warehouse.2.2 本程序使用于控制所有客户退货的仓库收货。This process applies to control all finished goods materials returned from customers received at the warehouse.2.3 本程序适用于控制所有生产使用的易燃品的仓库收货。This procedure applies to control all incoming flammable material for use in Production.2.4 本程序适用于物料退货并返还供应商,以下是几种退货的来源:This procedure applies to the return of materials and supplies to the Supplier. There are three different sources of returned materials:物料在收货检查时发现损坏。Material Found Damaged Upon Receipt Inspection物料在进货检验时质检未能通过。Material Fails Incoming Quality Inspection物料在生产过程中发现不适用。Material Fails in Production3.0 Responsibilities:3.1 仓库人员负责对本程序进行维护并培训仓库操作员。The Warehouse personnel shall have overall responsibility to maintain this procedure and to provide training to the warehouse operator.3.2 仓库操作员负责按本程序进行操作。Warehouse operators are responsible for following this procedure.3.3 客户服务负责在客户退货前向客户提供退货单号并在SAP系统中生成一份客户投诉给相应部门。Customer Service is responsible for the creation of an RCA in SAP to related Department and providing a RMA number to the customer prior to material returns. 3.4 采购部负责在物料退货前从供应商处获取退货单号并随完整的发货申请单一同提供给仓库人员。Purchasing Department is responsible for obtaining a return material authorization from the Supplier and provide this number to the Warehouse personnel along with a completed Shipping Request form prior to the material return.4.0 Equipment:4.1 SAP质量控制模块 SAP QM Module.4.2 手推车 Carts and hand trucks4.3 平板液压车 Pallet Jack4.4 条形码扫描枪 Barcoding scanning gun5.0 Safety Precautions:5.1 仓库人员须遵守Ablestik SHE 部门制定的安全规定。Warehouse personnel must adhere to the safety guidelines set forth by the Ablestik SHE department.5.2 在指定区域须佩带个人防护用具。PPE must be worn if required in the area5.3 发运化学品时须佩带安全眼镜和防酸碱手套。(在操作化学品前佩带手套,不要在开门时仍旧带手套)When delivering chemicals, safety glasses and chemical resistant gloves must be worn. (Do not wear gloves when opening doors. Put them on before handling chemicals).5.4 搬运时始终使用正确的提升方法。Use proper lifting technique at all times.5.5 当搬运玻璃容器时需使用搬运工具。Use bottle carriers when transporting glass bottles.5.6 易燃物料需存放在易燃品柜中。Flammable materials are stored in a flammable storage cabinet.5.7 腐蚀性物料需存放在腐蚀品柜中。 Corrodible materials are stored in a corrosive storage cabinet.6.0 Definitions:6.1 危险物料信息表 HMIS: Hazardous Material Information Sheet6.2 进货质量检验IQA: Incoming Quality Assurance6.3 不合格品报告NCMR: Nonconforming Material Report6.4 采购定单P.O.:Purchase Order6.5 质量放行QA: Quality Assurance6.6 客户投诉RCA: Request for Corrective Action6.7 客户服务代表CSR: Customer Service Representative6.8 物料评审委员会MRB: Material Review Board6.9 发货申请表SRF: The Shipping Request Form.6.10 分析报告C of A: Certificate of Analysis。 6.11 符合性报告C of C: Certificate of Conformance。6.12 闪点,可燃性液体或固体所挥发的气体同空气相混合形成可燃混合物时的最低温度。闪点越低,物料的可燃性越高。Flash Point: Lowest temperature at which a liquid or solid gives off vapour in such a concentration that, when the vapour combines with air near the surface of the liquid or solid, a flammable mixture if formed. Hence, the lower the flash point, the more flammable the material.6.13可燃性级数达到3级的物料闪点在37.8摄氏度以下。Materials with a Flammability rating of 3 (Serious) has a flash point of below 100 degrees F.6.14 可燃性级数达到5级的物料闪点在22.8摄氏度以下。Materials with a Flammability rating of 4 (Severe) has a flash point of below 73 degrees F.7.0 Instructions:7.1.1 卸货安全准备Unloading Security preparation.7.1.1.1 送货车辆到达仓库卸货前必须关闭引擎并将车辆钥匙交由仓库人员保管。The delivery truck must switch off the engine and make the truck key under warehouse personnel s control.7.1.1.2 车辆停稳后须用枕木固定。The delivery truck always chocked or secured with a dock lock after parking.7.1.1.3 卸货前如卸货操作高度超过1.8米则装卸人员需佩带安全带或采取其他防护措施。Its need to put on the safety belt or adopt other preservation method If operator stand higher than 1.8m for cargo unloading.7.1.1.4 仓库对紧急事件,泄露,燃烧和污染有足够的防护措施。Warehouse should preserve adequate measures to deal with emergencies, leaks and emissions and effective spill containment7.1.2 物料送到仓库后收货人员须在待收货区检查破损情况并根据送货单或装箱单清点货物数量。All procured materials arriving at the receiving department are inspected for damage and counted for conformance to the deliverers manifest/packing list in Staging area.7.1.2.1 如果货物有明显破损, 货物种类有误,送货数量有差异则联系采购部门以确定是否收货。If the material delivered is visibly damaged or the wrong material, IF the local vendors Delivery Note without any PO No .the material handler shall refuse to accept. If there is a variance in the amount, purchasing is contacted for instruction.7.1.2.2 如本地供应商送货,送货单上无采购定单号则仓库人员拒绝收货。 If the local vendors Delivery Note without any PO No .the material handler refuse to do the goods receipts.7.1.2.3 国际进口货物,实际收货后仓库人员拆除包装根据货物装箱单核对产品名称。If its international import shipment, The material handler unpacks the material and checks the description on the packing list against the material.7.1.2.4 如果货物完好可接受,仓库人员在送货单上签字收货并在SOP-0034-01仓库收货记录表上记录收货信息,包括收货日期、收货时间、供应商名称、提运单号、物料类型、物料温控类型并签字确认。If the material is acceptable for delivery the material handler signs for and accepts the shipment and complete the related blank ofSOP-0034-01Warehouse Receiving Record which include Receiving Date,Time, Supplier Name, AWB No, Material Type, Temperature Control Type then sign on the sheet to confirm.7.1.3 仓库人员从装箱单或包装上查找采购定单。The material handler checks the packing list or the container for the Purchase Order number.7.1.4 如果货物无任何采购定单仓库人员单独分区存放该货物并通知物流主管联系采购部门做出决定。If there is no P.O. the material handler segregates the material on the dock and notifies Logistics supervisor contact with procurement Department for disposition.7.1.5原材料收货 Receiving Raw Materials. (ZRAWs or ZFINs for Repackaged Products or Re-sale Products)7.1.5.1 仓库人员拆除物料外包装后连同盛装物料容器一起称重核对数量,同时核对物料标识包括产品名称、SAP编号、净重、供应商批号、有效期及检查容器是否有明显破损,如果发现存在质量差异或破损应通知采购并生成SOP-0017-03不合格品报告,如果发现实际收货数量同订单数量存在差异应填写SOP-0034-02仓库收货差异报告并交物流主管批准后通知采购修改订单数量。The material handler unpacks material, verifies the quantity by weighting each container, verifies the material description,material system number,netweight,vendor batch,expiration date and visually inspects for damage. If there is a discrepancy, purchasing is notified and an NCMR is generated,If find quantity variance between actual received shipment and PO should generate an SOP-0034-02Ablestik PO GR Variance Reportand inform the buyer to adjust the PO quantity after provide it to Logistics Supervisor for approval.7.1.5.2 对于温度控制物料,按照下列指导收货。 For Temperature control material,following below instruction for GR.7.1.5.2.1 干冰包装物料 Material in Dry ice. 仓库人员穿戴隔热手套打开外包装后检查温度监测体状态,如温度监测体仍呈立方体形状(图1),视为检验合格,可正常收货;如温度监测体融化(图2)或未发现温度监测体,则视为检验不合格,应通知物流主管并生成SOP-0017-03不合格品报告并将所有物料状态记录在SOP-0034-01仓库收货记录表备注栏。所有干冰包装物料的分类及存储要求参见SOP-0034-03物料收货温度控制及存储要求指导 Warehouse Personnel wear thermal gloves and open outer packaging to visual check Ablecubes status,if the figure of Ablecube is still cube,the material can be treated as qualified for Incoming inspection. Warehouse do GR as usual;If Ablecube has already melt away or cant be sorted out when shipment was received and checked timely,should be treated as disqualified for Incoming inspection Warehouse personnel should inform logistics supervisor and submit SOP-0017-03 NCMR report to quality department immediately and record the material status into Remark blank of Warehouse Receiving Record.All dry ice filled materials details refer to SOP-0034-03Material Receiving Temperature Control and Storage Condition Instruction. 图 1 图27.1.5.2.2 蓝冰包装物料 Material in Blue ice 仓库人员穿戴隔热手套打开外包装后检查蓝冰状态,如蓝冰袋未完全软化,视为检验合格,可正常收货;如蓝冰袋已完全软化,则视为检验不合格,应通知物流主管并生成SOP-0017-03不合格品报告并将所有物料状态记录在SOP-0034-01仓库收货记录表备注栏。所有蓝冰包装物料的分类及存储要求参见SOP-0034-03物料收货温度控制及存储要求指导。 Warehouse Personnel wear thermal gloves and open outer packaging to visual check Blue ices status, if the bag of blue ice is not completely melted,the material can be treated as qualified for Incoming inspection. Warehouse do GR as usual; If the Blue ice bag has completely melt away when shipment was received and checked timely, it should be treated as disqualified for Incoming inspection. Warehouse personnel should inform logistics supervisor and submit SOP-0017-03 NCMR report to quality department immediately and record the material status into Remark blank of SOP-0034-01Warehouse Receiving Record.All dry ice filled materials details refer to SOP-0034-03Material Receiving Temperature Control and Storage Condition Instruction.7.1.5.3仓库人员经核对无误后在SAP收货,并在SOP-0034-01仓库收货记录表上记录收货单号后存档。The material handler performs a Goods Receipt in SAP and record the GR number on the Warehouse Receving Record Sheet for backup.7.1.5.4 如适用, 仓库人员将随货商业发票送交财务部,物料如需进货检验则将随货C of A 及打印的收货单质检联连同SOP-0034-01仓库收货记录表一起送交质量检验部,如果是新材料则需将MSDS送交SHE部门备案。If available, the Commercial Invoice go to Accounting and , the C of A and a copy of the Receiving Slip accompany with SOP-0034-01Warehouse Receiving Recordgo to QA, If its new chemicals the MSDS for chemicals is sent to SHE for back up.7.1.5.5 仓库人员需制作物料称量卡并根据需要在每桶物料上面张贴HMIS标签。The material handler generates a material weight record label and HMIS label then applies it to each container, when necessary.7.1.5.6 对于针管、包装盒及其他包装材料的收货,仓库人员应在仓库收货记录表上记录定单号、收货单号及SAP物料号并填写包装材料检查记录单后一同送交质量检验部。For Syringe, syringe box ,shipping box and other packing materials goods receiving, warehouse personnel should record the PO number, GR number and the materials SAP number on the SOP-0034-01Warehouse Receiving Recordthen fill thePacking material Inspection Record Sheet and send all above documents to QC.7.1.5.7 当需要质量检验时,遵照下列指示:When quality testing is required, follow below instructions7.1.5.7.1需质检物料由仓库人员取一罐经由原材料专用通道送入洁净间,质检员收货后取样并在物料称量卡上记录取样重量并签字后将物料送回仓库。 The material handler delivers (1) container to the Clean room through the raw material transfer cabinet ,The QC technician received the material and take the sample then record the sample quantity on the material weight record label and sign on the label.7.1.5.7.2 质检员将物料经原材料专用通道送回仓库,仓库人员收货后重新称重并在物料称量卡上记录实际重量。所有物料在质检放行前需存储在待检验区,如有特殊存储要求(如冰柜或易燃品柜)可放置在特定存储区域直到质检放行。The QC technician transfer the material back to warehouse through the raw material transfer cabinet, Warehouse personnel receive the material and re-weight it ,the actual weight need to be record on the material weight record label. All material is stored in the Waiting for inspection Area until disposition by IQA. If material requires special storage as indicated on the Receiving Slip, (i.e freezer, or flammable storage), it is placed there until disposition by IQA.7.1.5.7.3 如果物料已经质检放行,仓库人员会接到系统的放行通知,物料在SAP中会自动转入可用库存。If the material is accepted by IQA, the material handler is electronically notified. The material is automatically moved to unrestricted inventory in SAP.7.1.5.7.4 仓库人员按照物料包装数量打印条形码放行标签并张贴在每个直接盛放物料的包装上,并由另一名仓库人员复核物料同放行标签相符后将物料存储在仓库指定区域并在SOP-0034-01仓库收货记录表上记录上货架时间后签字确认,仓库人员在货物上货架后需用射频终端扫描物料包装上条形码并扫描转入库位条形码以完成系统系统上架操作。The material handler prints the barcode acceptance label, applies it to each final container and another warehouse operator verify the material compliance with acceptance label then stores the material in the appropriate area in the warehouse and record the put away time on the SOP-0034-01Warehouse Receiving Record and sign off,warehouse personnel put away the material and scan the material container barcode label with RF terminal,then scan the rack storage location barcode label to finish system transaction.7.1.5.7.5 如果物料未通过检验,仓库人员接到系统通知后将物料转入不合格品区并将“BLOCKED”标签张贴在物料包装上等待MRB处理。系统会自动将物料转入“BLOCKED”状态。等待MRB处理。详见SOP-0017不合格品控制程序If the material is rejected the material handler receives notification electronically and physically segregates and tags material as BLOCKED stock,then transfer the material to NCMR area and wait for MRBs disposition. The electronic notification from QA automatically moves inventory to BLOCKED stock in SAP. 7.1.5.8 当分销货物收货时无须质量检验,遵照下列程序:When quality testing is not required such as Resale products, follow below instructions: 7.1.5.8.1 对于非分销货物,仓库人员打印放行标签并张贴于每桶物料包装上,之后由另一名仓库人员核实标签同物料相符后将物料放入相应存储区域并在SOP-0034-01仓库收货记录表上记录入库时间并签字确认。For non-Resale product,the material handler prints the acceptance label, applies it to each final container and another warehouse operator verify the material compliance with acceptance label then stores the material in the appropriate area in the warehouse and record the put away time on the SOP-0034-01Warehouse Receiving Record and sign off, record the bin number and input the location information into the raw material inventory report。Please refer to SOP-0030-1ZRAW inventory report7.1.5.8.2 对于分销货物,将货物连同外箱一起存储于分销产品存储区,在非周末时间(星期一至星期五含节假日)需每日检查货物状态并将每日检查结果记录在SOP-0035-08产品防护核查单上。祥见SOP-0035产品包装及发货程序。For Re-sale product, put each box in Re-sale product area. The status of each box should be checked every working day and recorded on the Form Preservation Checklist SOP-0035-08. See SOP-0035 for more details.7.1.5.8.3 对于分销货物,进货检验时仓库人员需核对产品盒标签信息包括产品名称、SAP编号、净重、供应商批号、有效期及检查内外包装是否有明显破损,如果发现存在标签差异或包装破损应通知采购并生成SOP-0017-03不合格品报告供物料评审小组审议。For Re-sale products Incoming quality assurance, warehouse personnel need to check production boxs label information include product description, SAP number, Net weight, Vendor batch, Expiration and verify if any obvious damage on inner and outer packaging. If any difference on production box label or packaging damage warehouse personnel should inform purchase and create SOP-0017-03 NCMR for MRB review.7.1.6 生产辅料收货 Receiving Operating Supplies. (ZSUPs)7.1.6.1仓库人员拆除物料包装,根据标签核对物料名称和数量同时检查是否有破损情况。The material handler unpacks the material, verifies the quantity by container label, verifies the material description, and visually inspects for damage.7.1.6.2如果物料完好无误仓库人员在SAP系统中做收货,如有随货商业发票则送交财务。If correct the material handler performs a Goods Receipt into unrestricted inventory in SAP. A Receiving Slip is created. If commercial invoice is consolidated with shipment ,sent it to Accounting. 7.1.6.3在辅料包装上标明SAP编号后将物料放置在合适的库位并记录库位号。The SAP number is applied to the container and the material is put into its appropriate storage location in the warehouse.7.1.7 非库存物料收货 Receiving non-stocked items. (ZOPSs) and Text items7.1.7.1仓库人员凭借装箱清单核对物料名称和数量。The material handler verifies the quantity and description of the material against the Packing List.7.1.7.2仓库人员在物料包装上标明采购定单号用于和装箱清单相对应。The material handler writes the P.O on the container to keep track of which Packing List it matches.7.1.7.3仓库人员在SAP做系统收货,通过系统查询相关发货信息并在装箱单上做相应记录,然后将装箱单存档。The material handler performs a Goods Receipt in SAP, checks SAP for Delivery Text, writes the information on the Packing List, and file the delivery document. 7.1.7.4 仓库人员将物料发给使用人,如不便发货则通知使用人处理。The material handler delivers the material or notifies the consignee for disposition.7.1.8 客户退货收货 Customer return7.1.8.1客户退货送到Ablestik 仓库收货。Customer finished goods material returns are delivered to the Ablestik Receiving area. 7.1.8.2仓库人员开箱检查所退货物并在装箱单上记录退货状态(干冰充足、无干冰、状态良好等)。The material handler will open the return and make note of the shipping condition of the material (dry ice, no ice, good condition, etc.) on the packing list. 7.1.8.3仓库人员利用随货装箱单来对应QSI系统中相应的RCA编号。如果仓库人员无法对应RCA编号,则通知物流主管解决问题。The material handler will utilize the packing list obtained from the shipping container to locate the appropriate RCA number in QSI. If the material handler is unable to locate the RCA number, the Logistics Supervisor is notified for further resolution.7.1.8.4仓库人员按照QSI系统中的RCA和随货装箱单来核对RCA编号、物料号、物料名称、物料批号和退货数量。如果在核对过程中发现实物和装箱单不符,仓库人员将按照实际退货在QSI系统 确认收货并在装箱单空白处记录相应差异,后仓库人员将通知质量工程师或相应客户服务代表进一步解决问题。The material handler verifies the RCA number, the material number, the material description, the batch number and quantity of the return shipment against the packing list and the RCA in QSI. If a discrepancy is found on the packing list during the verification process, the Material Handler will receive in QSI what was physically delivered and will note any discrepancy on the packing list and initial. If there is a discrepancy found in QSI during the verification process, the Material Handler will notify the Quality Engineer or appropriate CSR for further resolution.7.1.8.5 所有RCA退货都应贴上冻结标签储存于冰柜里的不合格品区域,冰柜里的冻结库位为WFA1. All RCA return product should storage in NCMR freezer location WFA1 and with yellow color block label identified by WHSE operator7.1.9 在工作时间收取私人物品有违公司制度,当有私人物品从供应商、客户或其他渠道发送来时,相关员工会被通知取货,物流主管也会被通知。这些物品对于正常收货来说重要程度最低。It is against Ablestik policy to receive personal items at work. In the event a personal item is delivered from a supplier, customer, or other source, the employee is notified to come to receiving to pick it up and the Logistics Supervisor is notified. These items are handled as the lowest priority for receiving.7.2 危险性物料的收货和控制 Dangerous material receiving and handling7.2.1