服务员的英文自我评价.docx

服务员的英文自我评价服务员的英文自我评价篇一服务员的英文自我评价篇二服务员的英文自我评价篇三Through their own efforts, naturally get good results, but still inadequate, in the future work will continue to learn, and constantly strengthen and strive for better performanceI July 20, 20* - October 31, 2010 to Guangzhou City Phoeni* hotel internship, this time I have a great harvest. Hotel service is a mi*ture of tangible products and intangible services, the hotel service quality evaluation criteria is the guests satisfaction. Guests in the buyers market should take the customer demand as the starting point of the marketing work, the lobby on behalf of the hotel and guests to meet the needs of the guests of the hotel serviplaints from customers to solve customer problems, is the hotels nerve center. It is based on these, the status and role of the lobby is particularly important.Although the front lobby is not the hotels main business sector, but the hotels market image, service quality and even management level and operating efficiency has a crucial impact. The Front Office is the crowning touch to hotel management. Through this in the Phoeni* hotel close to four months of internship, I benefit greatly. The hotel is tantamount to a microcosm of society. The internship is undoubtedly for the near future into the community I provide an important opportunity.1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotels overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues or even superior, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of self.2, emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some guests will not be polite, and even the receptionist will be outrageous. Faced with this situati