酒店英语培训教材.doc

ENGLISH TRAINNING酒店英语培训教材Greeting1、May I help you,sir/madam?2、Good morning Goodafternoon Goodevening,sir(madam).3、Have a good to see you again ,sir(madam)4、Nice to meet you ,sir.5、 Welcome to RUYIFANG restaurant.6、Theres the most delicious chafing dishes of QIN HangDao.THANKS&ANSWER THANKS1.Thank you very much.2.Thanks for the trouble .3. Its very kind of you.4. Youre welcome.5. Not at all.6. Thats all right.7. Its my pleasure.Apologiesn Im sorry,sir (madam).n Im sorry to trouble you.n Im sorry to have kept you waiting .n I hope youll forgive me.Answers to Apologyn It doesnt mater.n Its nothing.n Never mind.n Dont apologize, It was my fault.Restaurant Reservationn Id like to make a reservation for tonight.n A table for two,please.n For what time,sir?n About 6:00p.mn How many in your party?n We look forward to your visit.Seating the Guestsn Where would you like to sit?n Im sorry sir,The table have all been taken.n Would you follow me,please?n Would you come this way please?n Im sorry,the house is full now.Ordering Foodn Lightn Heavyn Spicyn Specialityn Roastn Hotn Chillin Featuren Oilyn Greasyn Sauten Mustardn sourOrdering Foodn Sweet and sour n Seafoodn Abalonen Ketchupn Jamn Shrimpn Complimentaryn napkinOrdering Foodn Spriten Coca colan Tean Juicen Beern Winen Grape wineOrdering Foodn Noodlen Dumplingn Steamed breadn Snackn Pearl soupn Sweet potaton Mushroomn Chafing dishPayingn Can I have my bill,please?n Yes,one moment please.n There is your bill.n Totally 56 yuan.n The change is for you.n This is invoice for you.Say Good byen See youn Go