新职业英语1酒店英语--Unit-6.ppt

酒店英语 ENGLISHFORCAREERS 新职业英语 中国劳动关系学院高等职业技术学院 Unit6Cashier Listening Speaking 4 Warming Up 1 Reading 2 3 Writing 5 Project 6 VocabularyandStructure 7 ListeningScript 8 Unit6Cashier Warming up payingincash Bpayingbydebitcard Dpayingbycreditcard Apayingwithtraveler scheck C SuggestedAnswers Task1Matchthemethodsofpaymentontheleftwiththepicturesontheright Unit6Cashier Warming up A AirportExchangeOfficeB foreigncurrencyC invoiceD businesscardE POS Point of Sales F cashier SuggestedAnswers Task2Writeeachofthewordsorexpressionsunderitscorrespondingpicture Unit6Cashier Warming up SuggestedAnswers Task3Howmanymethodsofpaymentdoyouknownow Whatarethey ArethereanyothermethodsofpaymentnotmentionedinTask1butacceptableathotels Discusswithyourpartner BylearningTask1 Iknowfourmethodsofpaymentnow Theyarepayingthebillincash bydebitcard bycreditcardandwithtraveler scheck Iknowsomehotelsmayalsoacceptsomeothermethodsofpayment Forexample payingthebillonthecompanyaccountbysigningthebill Unit6Cashier Warming up MoreaboutCashier sWork 1 RESTR restaurant餐厅消费SERV servicecharge服务费L DIST longdistancecall长话费LNDRY laundry洗衣费MISC miscellaneous杂费TR CH transfercharge转出TR CR transfercredit转入ADJ adjustment调整PD OUT paidout代付PAID paid付现 CommonAbbreviationsonBill Unit6Cashier Warming up MoreaboutCashier sWork 2 CommonForeignCurrencies Unit6Cashier Warming up MoreaboutCashier sWork 3 USdollar Unit6Cashier Warming up MoreaboutCashier sWork 4 Unit6Cashier Euro Warming up MoreaboutCashier sWork 5 UK Japan Unit6Cashier Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage Doyouknowhowacashierdoesthecheck outservice 2 Whenisthecheck outtime Reading Unit6Cashier Reading Thecashierusuallyasksguestsiftheyhaveanylast minutecharges Iftheansweris yes thecashiermustaskthedepartmentsconcernedhowmuchtheguesthastobechargedforthatbeforepresentingthefinalbill Thecashiersareoftenrequiredtoasktheguesttoturninhiskey Aftertheguestfinishespayinghisbill thecashierfinishesthecheck outservice SuggestedAnswers 1 Doyouknowhowacashierdoesthecheck outservice Unit6Cashier Reading Thecheck outtimeisusuallysetatnoon SuggestedAnswers 2 Whenisthecheck outtime Unit6Cashier Check outService 翻译 声音 1 Thedutiesofcashiersarealot suchassettlingguests accounts makingchanges cashingtraveler schecks exchangingforeigncurrencies balancingaccountsatthecloseofeachshift andsoon Check outservicemeanssettlingtheaccountfortheguests Likethecheck inprocedure check outproceduretakesonlyafewminuteswhenthesystemworksefficiently Thecashierusuallyasksdepartingguestsiftheyhaveanylast minutechargesfortheminibarorforfoodandbeverageserviceinthehotelrestaurants If Reading Unit6Cashier Check outService 翻译 声音 theansweris yes thecashiermustaskthedepartmentsconcernedhowmuchtheguesthastobechargedforthatbeforepresentingthefinalbill Thecashiersareoftenrequiredtoaskiftheguesthasturnedinhiskey Lostkeysareanexpenseforthehotel moreseriously theymightbeathreattosecurityiftheyfallintothewronghands Reading Unit6Cashier Check outService 翻译 声音 2 Usuallythehotelhasanaccountingsystemtomaintainguests consumptionitemswithinthehotelandkeepthemup to date Allchargesmustbeenteredorpostedontheiraccountsassoonaspossible Inadditiontothechargesfortheguests rooms theremayalsobechargesresultingfromtheuseoftelephones thelaundryservice therestaurants androomservice Allthefinancialtransactionsnotonlymustbeposted butalsobecheckedforaccuracy Thisisusuallythejobofanightauditor whogoesthroughthismassoffiguresonthenightshift whenthereislittleactivityinthehotel Reading Unit6Cashier Check outService 翻译 声音 3 Manyhotelshaveacheck outtime Thecheck outtimeisusuallysetatnoon Guestswhocheckoutafter12 00atnoonnormallywillbechargedtopayhalfoftherate Thosewhocheckoutafter6 00pmwillbechargedthefullrate Manycommercialhotelsreceivealargenumberofguestsinthelateafternoonorearlyevening between4 00and8 00pm Thisisoftenaresultofaheavyconcentrationofarrivingairlineflightsduringthosehours Reading Unit6Cashier change e g Excuseme canyoumakechangefor 20 对不起 你能给我换20美元零钱吗 Heemptiedhispocketsofloosechange 他把口袋里的零钱全掏出来了 n 零钱 Reading Unit6Cashier e g Thebankwillcashyoufive dollarcheck 银行会将你的五美元支票兑付现金 Haven tyouafriendwhowouldcashyouacheck 你没有一位可以帮你把支票兑成现金的朋友吗 cash v 将 支票 汇票 兑换成现金 兑现 Reading Unit6Cashier shift e g Thedayshiftarrivesateighto clock 白班工人八点钟来换班 Weworkinthreeshiftsofeighthours我们实行每班八小时的三班工作制 UsefulExpressions day nightshift白 夜班early lateshift早 晚班 n 工作 轮班 Reading Unit6Cashier check out e g Check outtimeisatnoon 退房时间是中午12点 Hotelcashier sworkincludesprovidingcheck outserviceforguests cashingguests checks andexchangingforeigncurrencies 酒店收银员的工作包括为客人提供结帐服务 兑现支票服务和外币兑换服务 n 付账离开处 结账 退房 Reading Unit6Cashier last minute e g Ihavemadeafewlast minutechangestothedraft 我对草图做了最后一些修改 Well alast minuteplaneticketisexpensive 嗯 关键时刻的飞机票总是很昂贵的嘛 adj 最后的 Reading Unit6Cashier expense e g Wehadorderedsuitsatgreatexpense 我们花大笔钱订购了套装 Thecommitteedonotexpectmemberstobeputtoanyexpense 委员会不想让委员们负担任何费用 n 费用 花费 Reading Unit6Cashier threat e g Membersofherfamilyhavereceiveddeaththreat 她的家人收到了死亡威胁 Hurricanedamageposesamajorthreattomanycoastalcommunities 飓风灾害对许多沿岸的社区构成主要威胁 n 威胁 Reading Unit6Cashier security e g Thismancouldgivetheemotionalsecuritysheneeded 这个男人能够给予她所需要的情感安全 AmidtightsecuritythepresidentsmetintheColombianresort 在严密的安全措施下 总统们聚集到了这个哥伦比亚胜地 n 安全 Reading Unit6Cashier consumption e g Liquorissoldforconsumptionoffthepremises 酒类是外卖的 Industrializedcountriesshouldreducetheirenergyconsumption 工业化国家应该减少能源消耗 n 消费 消耗 Reading Unit6Cashier up to date e g Heboughtanup to datetextbook 他买了一本最新的教科书 Allmycorrespondenceisup to date 我所有的通信手段都是跟上时代的 adj 现代的 最新的 Reading Unit6Cashier transaction n 交易 业务 e g Thebankchargesafixedrateforeachtransaction 银行对每一笔交易都收取一定比例的费用 Inanordinarycommercialtransactionadeliverydateisessential 在普通商业交易中 交货期至关重要 Reading Unit6Cashier figure e g Theabovefiguredidnotincludeworkers 上面的数字没有包括工人 Heofferedtobuytheteamforthefigureof 140million 他愿意出1亿4千万美元买下这支队伍 n 数字 Reading Unit6Cashier concentration e g Largeconcentrationsofcapitalwereinthehandsofmerchants 大量资本集中在商人手里 Theislandhasthegreatestconcentrationofseabirdsinthenorth west 此岛集中了西北部最多的海鸟 n 聚集 集中 Reading Unit6Cashier 结账离店服务 1 收银员的工作职责有很多 例如为客人结账 找零 兑换旅行支票 兑换外币 在每次轮班结束时清算账目等等 结账离店服务意味着为客人结算账单 和办理登记入住手续一样 如果系统运作效率高的话 办理结账离店手续也只需要几分钟的时间就可以完成 收银员通常会问离店客人是否有最后几分钟的消费 比如使用了迷你吧 或者在餐厅享用了餐饮服务 Reading Unit6Cashier 结账离店服务 如果有的话 收银员必须询问有关部门该客人消费的费用 然后再准备最终的账单 收银员还需要询问客人是否已经归还房间钥匙 遗失房间钥匙对酒店是一种损失 而更严重的是 如果钥匙落入不法分子的手中 就会对酒店的安全造成威胁 Reading Unit6Cashier 结账离店服务 2 通常酒店有自己的会计计算系统 记录和更新客人在酒店的消费明细 客人所有的消费都会在最快的时间内计入他们的账户 除了房费 还有电话费 洗衣费 餐费和送餐费 所有的交易不但需要计入客人的账户 还需要仔细核对以确保准确 这通常是夜班审计员的工作 在夜班时酒店的交易活动比较少 审计员可以浏览账目 进行审计核对 Reading Unit6Cashier 电话服务 3 很多酒店都有一个结账离店的时间 通常这个时间设在中午12点 客人如果在中午12点以后结账离店 通常会被多收半天的房费 而在晚上6点以后结账离店 则需要多交一天的房费 很多商务酒店会在傍晚前后 即下午4点到晚上8点之间 接待大量的来客 这通常是因为很多航班都集中在那个时段抵港到达 Reading Unit6Cashier Task2Readthepassageandtickoffthedutiesofthecashiermentionedinthepassage Reading SuggestedAnswers Unit6Cashier Reading SuggestedAnswers Unit6Cashier Task2Readthepassageandtickoffthedutiesofthecashiermentionedinthepassage Task3Thefollowingisachartshowingthecomponentsofahotelbill Pleasecompletethechart Reading SuggestedAnswers Unit6Cashier Reading SuggestedAnswers Unit6Cashier Task3Thefollowingisachartshowingthecomponentsofahotelbill Pleasecompletethechart 1 Thecashierneedstoconfirmwhethertheguesthasreturnedhisroomkeyornot 2 Last minutechargesrefertominibarandrestaurantcharges 3 Thenightauditorgoesthroughthefiguresofguests consumptionaccounts 4 Commercialhotelsareoftenverybusyreceivingguestsbetween4 00pmand8 00pm Task4Decideifthefollowingstatementsaretrue T orfalse F Reading SuggestedAnswers Unit6Cashier Reading SuggestedAnswers 1 T2 F3 T4 T Task4Decideifthefollowingstatementsaretrue T orfalse F Unit6Cashier Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate Listening SuggestedAnswers Unit6Cashier 声音 SuggestedAnswers Listening Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate Unit6Cashier Task2Mr Smithwantstochangesomeforeigncurrencyatthecashier s Listentotheconversationandfillintheblanksintheinformationcard Listening SuggestedAnswers Unit6Cashier 声音 Listening Unit6Cashier SuggestedAnswers Guest G CanIchangesomedollarsintoRMB Cashier C Sure Accordingtotoday s 1 everyUSdollarincashcomesto6 82yuanRMB Howmuchwouldyouliketochange sir G Fivehundred Here sthemoney C FivehundredUSdollars 2 3 410yuanRMB MayIhaveyourpassport please G Hereyouare Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Listening Unit6Cashier 声音 C Thankyou sir Wouldyoupleasefillinthisform Putdownyourname 3 passportnumberandroomnumber G OK Hereyouare C Thankyou Mr Smith Howwouldyoulikeyourmoney G 4 please Andcouldyougivemesomefifty yuanandten yuannotes Ineedsome 5 C Onemoment please Mr Smith hereisyourmoney 3 000yuaninhundreds 8 6 andaten yuannote Pleasecheckit Thisisthe 7 Listening Unit6Cashier 声音 G Thanks Bytheway canIchangemyRMBbackintoUSdollarshere C I mafraidweonlyofferone waychange Youcangoto 8 ortheAirportExchangeOfficetochangeitbackintoUSdollars Andthereyouwillbeaskedtoshowthememo Sopleasekeepit G Isee Listening SuggestedAnswers Unit6Cashier 声音 SuggestedAnswers 1 exchangerate 2 equalto 3 nationality 4 Inhundreds 5 smallchange 6 fifty yuannotes 7 exchangememo 8 BankofChina Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Listening Unit6Cashier Task4ListentoaconversationbetweenaguestandacashierattheFrontDesk andfillinthehotelbillwiththeinformationyouhear Listening Unit6Cashier SuggestedAnswers 声音 Listening Unit6Cashier SuggestedAnswers 1 Theguesthaspooreyesightsoheasksthecashiertoexplainit 2 TheguestarrivedatthehotelonSeptember17th 3 Thecashierexplainedtotheguestalltheitemsinthebill 4 Thetotaloftheguest sbillis1 660yuanwithoutservicecharge Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F Listening SuggestedAnswers Unit6Cashier 声音 SuggestedAnswers 1 F2 F3 F4 T Listening Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F Unit6Cashier Speaking Task1Readandpracticetheconversationinpairs Guest G I mAdamClarkeinRoom1209 I dliketocheckout Cashier C Certainly Mr Clarke MayIhaveyourroomkey please G Sure Hereitis C Thankyou Mr Clarke Haveyouusedanyhotelserviceorhadbreakfastatthehotelthismorning G No C Justamoment please I lldrawupyourbillforyou Mr Clarke yourbilltotals1 160yuan Here sthebill Pleasehaveacheck G Excuseme what sthischargefor C That sfortheoverseascallyou vemadeinyourroom G Oh yes Thebillisright Unit6Cashier Speaking Task1Readandpracticetheconversationinpairs C Howwouldyouliketopayforyourbill Mr Clarke G Bycreditcard C Whatcardwouldyouliketouse G MasterCard HowmuchismybillinUSdollars C Waitamoment please I llcalculatethatforyou Itcomesto 170attoday srate MayIhaveyourcreditcard G Hereyouare C Couldyousignyournamehere please G Sure C Thankyou Mr Clarke Hereisyourcreditcard yourreceipt andyourcreditcardvoucher Unit6Cashier Speaking Task2Discusswithyourpartnerthejobprocedureofcheck outwiththehelpoftheconversationinTask1 andputthefollowingstepsinthecorrectorder A Greetingtheguest B Askingguest smethodofpayment C Presentingbilltoguestandexplainingitemsquestionedbyguest D Checkingifthetotaldueiscorrect E Collectingpaymentfromguest F Askingforguest snameandroomnumber G Givingreceiptorinvoicetoguestandsayinggoodbye H Informingrelateddepartmentsofthechecking outandchangingroomstatus I Askingwhethertherewereanychargesmadein30minutes Correctorder SuggestedAnswers Unit6Cashier SuggestedAnswers Correctorder AFIHCDBEG Speaking Unit6Cashier Task2Discusswithyourpartnerthejobprocedureofcheck outwiththehelpoftheconversationinTask1 andputthefollowingstepsinthecorrectorder Speaking Task3MichaelFordcallstheReservationDepartment Hewantstoreserveadoubleroom MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox andthenactitoutinpairs SuggestedSample Unit6Cashier SuggestedSample 1 Cashier C Goodmorning sir HowmayIhelpyou Guest G I mleaving soI dliketosettlemyaccountnow C Certainly sir I llgetyourbillreadyforyourightaway MayIhaveyourroomkey please G Sure Hereitis C Waitamoment please I lldrawupyourbillforyou Mr Ford yourbilltotals920yuan Howwouldyouliketomakethepayment G Hereisthereceiptofmyadvancedeposit Speaking Unit6Cashier SuggestedSample 2 C Thanks Mr Ford Youradvancedepositwas1 000yuan We llrefundyou80yuan Hereisyourchangeandyourinvoice Pleasecheckit G Thanks Onemorething I dliketogetmyvaluablesbackfromyoursafe depositbox Thisisthereceipt C Waitamoment please Hereyouare Pleasecheckiftheyareallright G Right Thankyou C You rewelcome Welookforwardtoseeingandservingyouagain Speaking Unit6Cashier Speaking Task4Mrs Bakerischeckingoutatthecashier s Shechecksherbillcarefullyandwantstopaywithhertraveler scheck Pleaserole playthesituation followingthestepsintheboxesandwiththehelpoftheexpressionsprovidedbelow SeeNextPage Unit6Cashier Speaking Unit6Cashier Speaking SuggestedSample Unit6Cashier SuggestedSample 1 Cashier C Goodmorning madam HowmayIhelpyou Guest G I mMrs BakerinRoom1006 andI dliketocheckout Here stheroomkey C Thanks Mrs Baker Waitaminute please Sorrytohavekeptyouwaiting Mrs Baker here syourbill Pleasehaveacheck G Thatmuch Theremustbesomethingwrongwithmybill C I msorry Mrs Baker Whatseemstobetheproblem G Letmesee Excuseme what sthischargefor Speaking Unit6Cashier SuggestedSample 2 C That sfortheoverseascallyou vemadeinyourroom G ButIdidn tmakeanyoverseascallsatall C I msorry Justamoment letmehaveacheck Yes Mrs Baker youareright Youdidn tmakeanyoverseascalls I mawfullysorryforthat Idoapologizeformymischecking Nowletmegiveyouanotherbill Pleasecheckit G Thistimeit squitecorrect C Howareyougoingtopay Mrs Baker G CanIpaywithtraveler schecks Speaking Unit6Cashier SuggestedSample 3 C Sure G Hereyouare C Couldyoupleasesignyournamehere Mrs Baker G Ididsignit C Yes buttraveler scheckshouldbecountersigned ortheyarenotvalid G Isee C Thankyou Hereisyourreceiptandyourcreditcardvoucher Ihopeyouhaveenjoyedyourstaywithusandhopetoseeyouagain Speaking Unit6Cashier Writing Task1ThefollowingisSylviaZhang sdiaryinwhichsherecordedherfirstdayworkingexperienceasacashier Pleasereadthisdiary Friday February20th 2009SunnyThiswasmyfirstdayworkingatHiltonHotelasaFrontDeskcashier Ifeltproudandalsoalittleexcited IstoodtherebytheFrontDesk expectingmyfirstdistinguishedguest ItwasAndrewHarrisinRoom718 HewasaCanadianandcouldn tspeakanyChinese Hewantedtochange400CanadiandollarsintoRMB Iaskedhimtoshowmehispassport andthenIhandedhimtheexchangememowithmytwohands Seeingthememo hewasconfused Itold Unit6Cashier Writing himjusttofillinitwithhisname nationalityandpassportnumberandIwouldtakecareoftherestpart Soonhefinished Icheckedtheinformationhewrote especiallythepassportnumber ThepassportnumberisJF410389 ThenIfillouttherestpart Theratewas1 6 25 SoIgavehim2 500yuan IremindedhimthatthememomustbekeptwellbecauseifhewantedtochangethemoneybacktoCanadiandollars hewouldbeaskedtoshowthememo FinallyIwishedhimaniceday Ordinaryexperience wasn tit Buttome itwasveryspecial Unit6Cashier Writing Task2Thefollowingisanexchangememo PleasecompletethememowiththeinformationgiveninthediaryinTask1 Unit6Cashier SeeNextPage Writing Unit6Cashier SeeNextPage Writing SuggestedAnswers Unit6Cashier Writing Unit6Cashier SuggestedAnswers 1 Writing Unit6Cashier SuggestedAnswers 2 Project ProjectGuidelinesThisprojectaimstogothroughtheprocessofcheck out Thewholetaskisdividedintothreesteps StepOnefocusesonaresearchofalocalfive starhotel scheck outprocedure StepTwoisapresentationaboutthehotel scheckoutprocedure StepThreecallsforacompleterole playoftheprocessofcheckingoutguestspayingbycreditcard PleasefollowtheTaskDescriptiontocompletetheproject Unit6Cashier Project TaskDescriptionStepOne Organizesmallgroupsof3or4studentsinyourclass Lookupinformationonalocalfive starhotel scheck outprocedure includingthestaffanddepartmentinvolvedinthecheck outprocess themethodsofpaymentacceptableatcheck out thetimetheguestneedstowaitatcheck out andthestepsofcheck outprocedure Focusontheprocedureofcheckingoutguestspayingbycreditcard incashandwithtraveler scheck Unit6Cashier Project TaskDescriptionStepTwo Workinthesamegroup Prepareapresentationtointroducetotheclassthehotel scheck outprocedure UsetheinformationyouhavegotinStepOne Chooseonestudentineachgrouptogiveapresentation usemultimediaaidifpossible Unit6Cashier Project TaskDescriptionStepThree Workstillinthesamegroup Preparearole playofthewholeprocessofcheckingoutguestspayingbycreditcard UsetheinformationyouobtainedinStepOneandpresentedinStepTwo Followthecorrectstepsthatyouhavelearnedinthisunitincheckingoutguests Unit6Cashier VocabularyandStructure Task1Matchthewordsintheboxwiththeirdefinitions cashierexchangeratecheckvaluablesreceipt SuggestedAnswers Unit6Cashier SuggestedAnswers 1 valuables2 check3 cashier4 receipt5 exchangerate Task1Matchthewordsintheboxwiththeirdefinitions VocabularyandStructure Unit6Cashier VocabularyandStructure Task2PleasewritetheChinesetranslationsofthefollowingcards SuggestedAnswers Unit6Cashier SuggestedAnswers A 美国运通卡B 万事达卡C 国际大来俱乐部卡D 维萨卡E 日本信用局卡 VocabularyandStructure Unit6Cashier Task2PleasewritetheChinesetranslationsofthefollowingcards VocabularyandStructure Task3Fillineachblankwiththeappropriateformofthewordgiveninbrackets 1 Haveyou use theminibarthismorning sir 2 Sorry butwedon taccept person checksaccordingtothehotelpolicy 3 Wouldyouliketosettlethe different incash 4 Welookforwardto serve youagain 5 Givetheguesthischange andaskfora sign onthebill SuggestedAnswers Unit6Cashier SuggestedAnswers 1 used2 personal3 difference4 serving5 signature Task3Fillineachblankwiththeappropriateformofthewordgiveninbrackets VocabularyandStructure Unit6Cashier VocabularyandStructure Task4Choosethebestanswerforeachsentence 1 Doyouhavetoleavetomorrow Mrs Roberts Can tyoustay longer A alittleB afewC littleD few2 Idoapologize mymischecking A ofB onC forD in3 Theguestwantedtocheckout A forawhileB justamomentC w