2013年献血服务部满意度调查结果分析.doc

浙江省血液中心献血服务一科争创国家级青年文明号 2013年献血服务部满意度调查结果分析（一）月份项目编号12345678910满意度权重0.050.10.050.150.10.10.150.150.10.051月项目总数24624624624624624624624624624698.9 100数量23724324324124024324424324323450数量822442122100数量1111211112单项目满意度98.0 99.2 99.2 98.8 98.4 99.2 99.4 99.2 99.2 97.2 2月项目总数36936936936936936936936936936999.5 100数量36336536336736436536636736735950数量64625432280数量0000000002单项目满意度99.2 99.5 99.2 99.7 99.3 99.5 99.6 99.7 99.7 98.4 3月项目总数44344344344344344344344344344399.4 100数量43243944043843943944243644142450数量1143443171180数量0001010011单项目满意度98.8 99.5 99.7 99.3 99.5 99.4 99.9 99.2 99.7 97.7 4月项目总数44944944944944944944944944944999.1 100数量43544344243844544244344344742950数量14671134562180数量0000131002单项目满意度98.4 99.3 99.2 98.8 99.4 98.9 99.2 99.3 99.8 97.6 5月项目总数51651651651651651651651651651699.0 100数量50250650950950451150550751249350数量131077124794180数量1000014005单项目满意度98.5 99.0 99.3 99.3 98.8 99.4 98.5 99.1 99.6 96.9 2013年献血服务部满意度调查结果分析（二）月份项目编号12345678910满意度权重0.050.10.050.150.10.10.150.150.10.056月项目总数43443443443443443443443443443499.4 100数量42743242942942742843043043442850数量72556334030数量0000131003单项目满意度99.2 99.8 99.4 99.4 99.1 99.0 99.4 99.5 100.0 99.0 7月项目总数35835835835835835835835835835899.3 100数量35035535635335435635735435332950数量832432145250数量0001100004单项目满意度98.9 99.6 99.7 99.2 99.3 99.7 99.9 99.4 99.3 95.4 8月项目总数35435435435435435435435435435499.3 100数量34434934634935435234935135232750数量1058502532260数量0000000001单项目满意度98.6 99.3 98.9 99.3 100.0 99.7 99.3 99.6 99.7 96.0 9月项目总数46246246246246246246246246246299.1 100数量45146146143645645745745746045450数量1111245245270数量0002131001单项目满意度98.8 99.9 99.9 97.0 99.2 99.1 99.4 99.5 99.8 99.0 10月项目总数51651651651651651651651651651699.2 100数量51351051650950750550551251350750数量36066584270数量0001363012单项目满意度99.7 99.4 100.0 99.2 98.8 98.4 98.6 99.6 99.6 98.9 2013年献血服务部满意度调查结果分析（三）月份项目编号12345678910满意度权重0.050.10.050.150.10.10.150.150.10.0511月项目总数55655655655655655655655655655698.9 100数量54054855154754454753355255353350数量16759742243230数量0100551000单项目满意度98.6 99.2 99.6 99.2 98.5 98.7 97.8 99.6 99.7 97.9 12月项目总数55555555555555555555555555555599.0 100数量54054954954554254953954954852850数量1566101151565260数量0000211021单项目满意度98.6 99.5 99.5 99.1 98.6 99.4 98.5 99.5 99.2 97.5 合计项目总数525852585258525852585258525852585258525899.2 100数量513452005205516151765194517052015223504550数量12256529166407556301890数量22161624131524单项目满意度98.8 99.4 99.5 99.0 99.1 99.2 99.0 99.4 99.6 97.7 备注：一.项目编号中献血环境是否整洁舒适2工作人员接待您时是否文明用语、微笑服务3工作人员的仪表是否整洁4医生是否认真指导您填写健康征询表5医生是否告诉您献全血可以选择献200ml或400ml6采血人