银行服务英语口语.doc

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银行服务英语口语Bank Service EnglishPart I Daily Service 日常接待1. 1 Greetings招呼客户1. Hello! /Good morning! /Good afternoon! /Nice to meet you!您好!/早上好!/下午好! /认识您很高兴。2. Welcome to our Bank!3. Welcome to Agricultural Bank of China!欢迎光临!欢迎您来农行!4. Can I help you?5. How can I help you?6. What can I do for you?7. Is there anything I can do for you, Sir / Maam?有什么能帮您的吗？先生（小姐），请问有什么我们可以帮您的？8. What banking services are you looking for？请问您办理什么业务？9. Do you speak Chinese? 10. Can you speak Chinese?请问您讲中文吗？ 11. Its my pleasure./ My pleasure./Not at all./ You are welcome. 别客气。/不用谢12. Its my honor to serve you. /Its my pleasure to work for you.很高兴为您服务13. It is not the business time now, please have a seat and wait for a while.营业时间还没有到，请您坐下稍等。14. Our business hours are from 9 AM to 5 PM.我们的营业时间是从上午9点到下午5点。1.2 Information Desk/Guidance 信息咨询/引导15. Please take a seat. /Please be seated.您请坐。16. Please take this number!请拿号/请取号。17. There are several(three) customers waiting before your number. 您前面还有几(三)位客户.18. Just a minute please./ Please wait for a moment./ please wait for a while.请稍候19. Please go to the counter 6 to process the business.请您到6号柜台办理此项业务。20. Please take this number, go to the counter when your number is called请拿号，叫到号时请到相应柜台办理业务。21. Pleas keep this number and have a rest in the waiting area.请拿好这个号子，到休息区等待叫号办理。22. Its your turn, please go to counter number 1/2/3/4. 到您了，请到1/2/3/4柜台办理。23. Just here, Ill attend to it for you. /Let me help you. 就在这儿，我来帮您办理吧。24. This way, please./Please follow-me请随我来25. Are you the VIP customer of our bank?请问您是我行的贵宾客户吗？ 26. We have a special VIP service area for our VIP customers. 为了方便像您这样的贵宾客户，我们特意准备了单独的贵宾服务区。27. Sorry, Mr. Zhang is not available/in the office. Would you like to leave a message for him?对不起，张先生现在不在，有什么事情需要我代为转告吗？28. This is the enquiry center of our bank. My colleague will help you with application of credit card.这是我行的业务咨询台，他们会为您解答有关申请信用卡的相关问题。29. To deal this business, you need to fill in this application/form. 如需办理该业务，请您填写这张单子。30. Pls provide all the information as required and go to counter 3-7.请按照单子上的要求填写所有相关信息。然后到37号柜台办理。31. Please follow me. We will arrange a professional financial planning manager (or financial planner) for you.请随我来，我行有专门的理财顾问为您服务！1.3 Find help/information寻找帮助32. Sorry, I do not understand.33. I cant understand you. 对不起，我无法理解您的意思。34. Would you please repeat what you said?35. Pardon！/I beg your pardon?对不起，请再说一遍。36. Is there someone who can translate?请问您有认识的人可以帮助翻译吗？37. Let me find some help. 我去找人帮忙。38. Let me call a colleague, he can speaks English, he will help you to translate.我会打电话给我的同事，他会讲英文，能帮您翻译。39. Let me call our customer-service, they have English-Speaking services请让我帮您拨打我们的客服电话，他们提供双语服务。40. Please give me your telephone number, my colleague will contact you later, he speaks English请留下您的联系方式，我们同事会与您联系，他会讲英文。41. Ok. Mr. Zhang will answer your question soon later.好的，我马上请张先生回答您的问题。1.4 Customer Departure客户离开42. Is there anything else I can help?43. Do you need to do another transaction?还有什么需要我帮助吗？您还要办理其他业务吗？44. Do you have any more queries?您还有什么问题吗？45. Thank you for coming!谢谢您的光临！46. Be sure you did not forget anything.请不要忘记您的随身物品。47. See you next time!/Goodbye!再见！48. Hope to see you soon.希望早日再见到您49. Pleas feel free to call with any other questions!有什么问题请随时电话联系。1.5 Small talks 闲聊What Is Small Talk？ Small talk is conversation for its own sake; the ability to conduct small talk is a social skill. 50. How are you? 你好！51. How is your business?生意好吗52. Is everything going well?最近一切都好吗？53. Nice day, isnt it? / Beautiful day, isnt it? 天气不错，是吧？54. It looks like its going to snow/rain. 好像要下雨了！55. I love your dress/tie/shoes. It looks good on you. 我喜欢的你的裙子/领带/鞋子。你穿着很好看。56. Its a cold/hot day, take care.天很热(冷)，要注意防暑(保暖)。57. I am afraid you have to wait for a long time. 恐怕你要等久很久了。58. Would you like a cup of tea/coffee? 来杯水/咖啡吗？Practice : Role Play 1. Dialogue 1A: Good morning. Nice to meet you, sir. B: Nice to meet you, too.A: Is there anything I can do for you? B: Can I exchange some money here? A: Im sorry the service is not available at our bank now. Certainly, please.A: 早上好。很高兴见到您，先生。B: 很高兴见到你。A: 我能帮您什么忙吗？B: 我可以在这儿兑换钱吗？A: 很抱歉，本行现不提供这项服务。 当然可以，请兑换。 Part II Banking Services 银行服务2.1 Foreign Exchange货币兑换59. Do you want to change some money? 您需要换钱吗？60. Which currency do you have?61. Whats it you wish to change?您有哪一种外币？你有什么要换的?62. US Dollar / Euro / Australian Dollar/RMB美元/欧元/澳元/人民币63. How much do you want to change?您需要换多少金额？64. Please fill that form with your name, address, passport, etc.请您在这张表格上填写您的姓名、地址、护照等信息。65. Please fill in this draft in duplicate and sign it.请填上这份票据，一式两份，然后在上面签名。66. What kind of currency do you want to change?您想要兑换成何种货币？67. How do you want your money?68. How would you like to change the money?69. In what denominations?70. Please tell me what note you want您要哪种面额的现金？ 71. Will seven tens be all right?7张10元的可以吗?72. Here are the cash and the exchange memo. Please have a check.这是现金和兑换凭单，请检查一下。Exchange Rate / Restriction兑换汇率/法规73. Whats the rate of US dollar against RMB today?/ Whats the exchange rate today?今天美元兑人民币的汇率是多少？74. Todays rate is: RMB635.95 yuan per hundred dollars./Its 635.95 yuan for 100 dollars.75. Its 1 to 6.36. 今天的汇率是：是100美元兑换635.95元人民币。今天的汇率是1比6.36.76. You can check the exchange rate on the conversion table there您可以在那边的牌价台上核对兑换汇率。77. I am sorry, unfortunately we can not handle the exchange of this currency, you could go to Bank of China. 非常抱歉，我们这里不兑换这种货币，您可以去中国银行的分支机构办理。78. Due to restriction, we can only exchange a maximum of USD 5000.00 per day. 根据规定，您每天兑换的最大金额为5000美元。79. I am sorry, according to the regulations, this worn/broken note could only exchange for XXX, would you like to exchange it?对不起，根据规定，您这张残钞只能兑换，请问兑换吗？English Numbers 英语数字及读法阿拉伯数字英语汉语1one一10ten十100hundred百1,000thousand千10,000ten thousand万100,000One hundred thousand十万1,000,000One million百万10,000,000Ten million千万100,000,000one hundred million一亿1,000,000,000one billion十亿10,000,000,000ten billion一百亿100,000,000,000one hundred billion一千亿1,000,000,000,000one trillion一兆（万亿）How to read English numbers? 英语朗读法：1,234,567,891,234one trilliontwo hundred and thirty-four billionfive hundred and sixty-seven millioneight hundred and ninety-one thousandtwo hundred and thirty-four 2.2 Use ATM 使用ATM机（Automated Teller Machine）80. Where is the ATM?自动柜员机在哪？ 81. Its over there./ Its here. / Here it is! 在那里。/在这里！82. Please follow me, I will assist you to use our ATMs请跟我来，我会帮助您进行ATM操作。83. Insert your bank card here. 84. Key in your code. 85. Key in the amount you want to withdraw. 86. Press this button.把银行卡从这里插进去。输入你的密码，输入你要取的钱数，按这个键。 87. If you do not want to wait, you can use the ATM.如果您不想排队，您可以在我们的ATM机上操作。88. I suggest you to withdraw the cash on our self-service equipment. So you neednt to wait in the line.那么您可以使用我们的自助服务设备。这样您就不需要在柜台前排队了89. You can withdrawal money in our ATMs您可以在我们的ATM机上提取现金。90. You can use any bank card with a Union Pay Sign on our ATM.你可以在我们的ATM上使用任何有银联标志的银行卡。91. If you have an account here you can deposit money by using the ATM.如果您有我行的账户，您可以在我们的ATM机上存钱。92. If you want to know the fee when using our ATMs, you should contact the issuer of your card如果要了解用ATM的费用，您应该与您的发卡行联系。93. Sorry for the error of equipment telecommunication, pleas wait for a moment.对不起，机器通讯线路出现故障，请稍等。94. The ATM kept my card./ The ATM wont give my card back.ATM吞了我的卡。95. Please tell me which ATM took your card? 您能告诉我是哪台ATM机吞了您的卡吗？96. What is the issuer of your card? 97. Could you please tell me the name on the card or the card number?您的发卡行是哪家银行？能告诉我持卡人的姓名或卡号吗？98. Unfortunately we can not take the card now, could you give me your telephone number and we will call you to take it back.很抱歉我们现在不能立即将卡片交还给您，您能留下您的电话号码吗？我们会与您联系何时能拿到卡。99. Your card has been locked. As a security measure, if you input wrong password three times continually, your account will be frozen, then you cant withdraw money.您的卡被锁住了。作为一种安全措施，如果您连续三次输错您的取款密码，会导致您的账户密码锁定，卡上资金处于冻结状态，因此您取不了钱了。2.3 Opening Account &Applying for Card or E-banking开户/办卡/网银开户/开卡介绍100. What kind of bank accounts would you like to open, bank cards or bankbooks?开什么帐户，银行卡还是存折？ 101. Do you want a card?您需要办卡吗？102. What kind of account do you want to open? A current account or fixed-term account?您想开什么类型的账户？活期还是定期？103. We offer two kinds of banking cards for customers, the Debit Card and the Credit Card. Which one do you prefer?我们提供两种银行卡，分别是借记卡和信用卡。您需要哪一种？104. A Debit Card can not be overdrawn and your claim is available right now against your ID. 105. Credit Card can be overdrawn, but it requires some documents for guaranty.借记卡不能透支，您的申请能够根据您的身份证得到当