酒店英语面试案例——中英对照.doc

酒店英语面试案例中英对照Dialogue A(I = Interviewer 主试人 A = Applicant 申请人)A: Excuse me. May I see Mr. John Watt, the manager?I: Its me. What can I do for you?A: I have come at your invitation for an interview. Nice to meet you, Mr. Watt.I: Nice to meet you, too. Please sit down.A: Thank you, sir.I: Ive invited several candidates to come today. You are the first one to have arrived. I hope that the early bird will catch the worm.A: I hope so.I: May l have your name?A: I am Beijiang Zhang.I: How do you spell your surname?A: Zhang- Z. H. A. N. G.I: Now tell me what university you were graduated from.A: I was graduated from Nanjing University.I: What was your major in the university?A: My major is English.I: No wonder you speak English so fluently.A: Thank you for your compliment, Sir.I: Where are you working now?A: Im working at Baodao Hotel.I: I would like you to tell me some of what you have been doing recently.A: OK. Every day I go to work on time to guarantee the proper operation of the front desk. We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out. When some guests want tohave cancellations, change rooms or extend a reservation, we should always offer our help with courtesy.I: In what way do most clients check out?A: Most clients check out by credit card, travellers cheques or Master Card. Our hotel doesnt accept personal cheques.I: How do you deal with a reservation mix-up?A: If we are booked solid, I would first of all apologize to the clients for this mistake. Then Ill ask them to rest on the chairs while I contact another hotel for them.I: What would you do if the guests total bil1 exceeds the credit limit?A: I would ask if the guest is willing to pay the difference by cash. If no, Ill try to get permission from the office which set the limit to extend credit over that amount.I: You seem to have done a good job. Why would you come here to apply for the job?A: Ours is a small hotel. There are not many foreign guests every year. As an English major, Id like to take a more challenging job. Thats the reason why I want to come and work in your hotel.I: How long have you been working there?A: Ive been working there since 1996,I: Could you tell me your expectation in salary?A: The average salary for department managers is OK.I: Have you got any other extra requirements?A: No.I: Well grant you a commencing salary of 3,500 Yuan a month. Is that acceptable to you?A: I think so.I: How can we contact you about our final decision?A: You can call me at this number during the work hours.I: Well get in touch with you by next Monday. Thank you, Mr. Zhang for your interest in our hotel.A: Thank you, Mr. Watt. I hope to see you again.I: I hope so.对不起。我可以看一下先生经理吗?我:“嗨,约翰。是我。我能为您做些什么?我是应你之邀来参加面试的。很高兴认识你,先生瓦特。我:我也很高兴认识你。请坐。谢谢你,先生。我邀了几位面试者今天来。你是第一个到的。我希望早起的鸟儿会赶上虫。但愿如此。我:我能有你的名字吗?我北江张。我:你怎么拼写你的姓氏呢?答:张苏昭瑾h答:名词G。我:现在请告诉我,你是哪所大学毕业。我从南京大学毕业的。你的专业是什么在这所学校呢?我的专业是英语。我:怪不得你英语讲得这么流利。谢谢你的夸奖,先生。我:你现在在哪里工作?答:我在Baodao酒店。我:我希望你能告诉我一些你一直在做的事情了。好的。我每天按时上班,以保证前台工作的顺利进行。我们接受订房、解释房价、看的议案将会得到支付,帮助客人住及结账。如果有顾客想要这样吗、换房间或延长预订,我们应该总是为您提供帮助服务。在多数顾客如何检查?大多数客户检查用信用卡、旅行的支票或万事达卡。我们酒店不接受个人支票。你是如何处理订房出现的差错?如果我们都已订完,我先向顾客道歉,这个错误。然后我再问他们坐下休息,我为他们另外联系一个宾馆。我:你会怎么做,如果客人的总bil1超过信用卡限额怎么办?答:我想问如果客人是愿意用现金支付差价。如果没有,我要努力发卡机关联系,看能不能扩大限额度金额。我:你似乎把工作做得很好。你为什么来这里申请这份工作吗?答:我们是一家小旅馆里。没有外国客人很多,每年都有。作为英语专业的学生,我想接受一个更具有挑战性的工作。这是为什么我想回来和工作在你住的旅馆。我:你在那儿干多长时间了?我一直在那里工作自1996年起,我:你能告诉我你的期望的薪水吗?答:部门经理的平均工资就可以了。我:你们还有其他的额外的要求吗?答:没有。我们会给你自3500元一个月的工资。你能接受吗?我也这样想。我:我们怎么通知你我们的最终决定吗?答:你可以用这个号码打电话给我在工作的时间。我们将会与你联络在下个星期一。谢谢你,先生张为了您的兴趣在为我们的旅馆。谢谢你,先生瓦特。希望能再见到你。我:希望如此。我:“嗨,约翰。是我。我能为您做些什么?我是应你之邀来参加面试的。很高兴认识你,先生瓦特。我:我也很高兴认识你。请坐。谢谢你,先生。我邀了几位面试者今天来。你是第一个到的。我希望早起的鸟儿会赶上虫。但愿如此。我:我能有你的名字吗?我北江张。我:你怎么拼写你的姓氏呢?答:张苏昭瑾h答:名词G。我:现在请告诉我,你是哪所大学毕业。我从南京大学毕业的。你的专业是什么在这所学校呢?我的专业是英语。我:怪不得你英语讲得这么流利。谢谢你的夸奖,先生。我:你现在在哪里工作?答:我在Baodao酒店。我:我希望你能告诉我一些你一直在做的事情了。好的。我每天按时上班,以保证前台工作的顺利进行。我们接受订房、解释房价、看的议案将会得到支付,帮助客人住及结账。如果有顾客想要这样吗、换房间或延长预订,我们应该总是为您提供帮助服务。在多数顾客如何检查?大多数客户检查用信用卡、旅行的支票或万事达卡。我们酒店不接受个人支票。你是如何处理订房出现的差错?如果我们都已订完,我先向顾客道歉,这个错误。然后我再问他们坐下休息,我为他们另外联系一个宾馆。我:你会怎么做,如果客人的总bil1超过信用卡限额怎么办?答:我想问如果客人是愿意用现金支付差价。如果没有,我要努力发卡机关联系,看能不能扩大限额度金额。我:你似乎把工作做得很好。你为什么来这里申请这份工作吗?答:我们是一家小旅馆里。没有外国客人很多,每年都有。作为英语专业的学生,我想接受一个更具有挑战性的工作。这是为什么我想回