新职业英语1酒店英语--Unit-10.ppt

酒店英语 ENGLISHFORCAREERS 新职业英语 中国劳动关系学院高等职业技术学院 Unit10OtherServicesinHousekeepingDepartment 酒店英语 新职业英语 Warming Up Reading Listening Speaking 4 1 2 3 Writing 5 Project 6 VocabularyandStructure 7 ListeningScript 8 Unit10OtherServicesinHousekeepingDepartment Warming up Task1Completeeachsentencewiththewordorphraseinthebox Unit10OtherServicesinHousekeepingDepartment valuablesemergencyshininglostandfound Ifthefirealarmrings theroomattendantsshouldbeabletodealwith effectively 2 Guestscanputtheirshoesoutsidetheirdoorforshoe service 3 Anotherpartofthehousekeepingjobishandling articlessinceguestsoccasionallyleavetheirpersonalbelongingsbehind 4 Thehotelcanhelpguestsdeposittheir iftheywanttheminasafeplace emergency shining lostandfound valuables Warming up Task2Writeeachofthewordsunderitscorrespondingpicture Unit10OtherServicesinHousekeepingDepartment Depositingvaluables Shoeshiningservice Dealingwithemergency Baby sittingservice Handlinglostandfoundarticles Warming up Task3Workinpairs ThinkoftwomoreservicesprovidedintheHousekeepingDepartmentapartfromthoseinTask1andthoseinUnits8and9 Unit10OtherServicesinHousekeepingDepartment Forexample arrangingfreshflowersforVIPs roomservice decoratingguestrooms Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage Whatqualitiesshouldababy sitterpossess 2 Howdoesahotelusuallyprovidebaby sittingservice Reading Unit10OtherServicesinHousekeepingDepartment Reading Ababy sittershouldbereliable patient fondofchildrenandresponsible SuggestedAnswers 2 Whatqualitiesshouldababy sitterpossess Unit10OtherServicesinHousekeepingDepartment Reading Ahotelusuallyaskssomeroomattendantstodobaby sittingforguests Andsomehotelsmayhirebaby sittersthroughnanny baby sitteragencies SuggestedAnswers 2 Howdoesahotelusuallyprovidebaby sittingservice Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 1 WelcometoChicagoNanniesInternational WespecializeinfindingnanniesandaupairsfromaroundtheworldforfamiliesinChicagoandforfamiliesworldwide Ourserviceisunique wedoallthehardworkforyou Wethoroughlyscreenallaupairsandnannies Wedon tjustsaywedothesechecks weproveeverysingleone Recordsofthesechecksareavailableforfamiliestoread Allyouneedtodoischoosetheapplicantsyouwouldliketomeetonline meetthemandmakeyourdecision Theprocessisquickandsimple Wemakefindingananny aupairassimpleandaseasyaspossibletoavoidthestressandworryithasbecomeformanyparentsandfamilies Reading Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 Reading Unit10OtherServicesinHousekeepingDepartment 2 Theservicesweprovideare Nannies permanentandtemporary Aupairs Baby sitters Hotelbaby sitters ChicagoNanniesInternational 翻译 声音 Reading Unit10OtherServicesinHousekeepingDepartment 3 ChicagoNanniesInternationalprovidesahotelbaby sittingserviceofexcellencetoUStophotels SomeofourclientsincludetheCrownePlazaChicagoMetroHotel ChicagoMarriotMidwayHotelandHiltonHotels Ourhotelbaby sittingserviceisaquickandeasyprocess whichsavesyoutimeandstress ChicagoNanniesInternational 翻译 声音 4 Highqualitybabysitters Allofournanniesaretrainedandqualifiedinchildcarewithyearsofchildcareexperience Theyaremature responsibleandprofessional Reading Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 5 Onlinebookingsystem It ssimpleandeasytobookanannywithus justfillintheformbelowandconfirmationofababysitterwillbeemailedtoyou Reading Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 6 Anavailablebaby sitterguaranteed Wehavealargenumberofhighlyskilledbaby sittersavailable Theycheckthewebsiteonadailybasistopickupanyhotelbookings Reading Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 7 PleaseNote Allourbookingsarenowtakenthroughouronlineserviceusingourwebsite andtheformbelow ratherthanphoningthroughtous Werequireaminimumof24hoursnoticeinadvancetoensurewecanprovideababy sitterforyourguest Reading Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 8 Agencyfeesperday evening 20 paidatthetimeofregistration Baby sitterrate 18 hrtillmidnight then 20 hraftermidnight Reading Unit10OtherServicesinHousekeepingDepartment ChicagoNanniesInternational 翻译 声音 9 Tobookababy sitter pleaseclickHotelBaby sittingBookingForm Reading Unit10OtherServicesinHousekeepingDepartment specialize v 专门从事 专攻 e g Tomspecializedininternationallaw Tom专攻国际法 e g Thatshopspecializesinhand madechocolates 那家商店专门制作手工巧克力 Reading Unit10OtherServicesinHousekeepingDepartment screen v 审查 甄选 e g Ithinkit sridiculousthatthecompanyscreenstheapplicants 我认为那家公司对应聘人员进行审查太可笑了 e g Recentlyanumberofworkershavebeenscreenedforlungcancer 最近一批工人接受了肺癌的检查 Reading Unit10OtherServicesinHousekeepingDepartment prove v 证明 e g Theyhopethenewevidencewillproveherinnocence 他们希望这份新的证据会证明她是无罪的 e g Shetriedhardtoprovetoeveryonethatshewascapableofdoingthat 她努力向大家证明她有努力做那件事情 Reading Unit10OtherServicesinHousekeepingDepartment applicant n 申请人 求职者 e g Therewereover500applicantsforthejob 有500多人应聘这份工作 e g 50 oftheapplicantstothisuniversitywerefromAsia 申请这所大学的人50 都来自亚洲 Reading Unit10OtherServicesinHousekeepingDepartment avoid n 避免 e g Everyonetriedtoavoidmentioningherex boyfriend snamebeforeJenney 大家都避免在Jenney面前提到她前男友的名字 Itseemedthatthedisastercouldn tbeavoided 看来这场灾难在所难免 Reading Unit10OtherServicesinHousekeepingDepartment stress n 压力 e g Thingscaneasilygowrongwhenpeopleareunderstress 人们在压力之下 办事容易出差错 e g Youhavetotakeeffectivemeasurestocopewithstress 你得采取有效措施应对压力 Reading Unit10OtherServicesinHousekeepingDepartment permanent adj 永久性的 e g Theaccidenthasnotdoneanypermanentdamagetohislife 这次事故还没有对他的生活造成永久性的损失 e g Couldyougivemeyourpermanentaddress 您能告诉我您的永久居住地址吗 Reading Unit10OtherServicesinHousekeepingDepartment temporary adj 临时的 e g Workingasawaitressisjustatemporaryjobforme MygoalistoworkintheMicrosoftcompany 作服务员只是我的临时工作 我的目标是进微软公司 e g Workingasasecretaryisjustatemporaryarrangementforyou 作秘书是对你的临时安排 Reading Unit10OtherServicesinHousekeepingDepartment mature adj 成熟的 e g Janeisonlytenyearsold butsheisverymatureforherage Jane只有10岁 可是很成熟 e g Pleasetakeamatureattitudetothismatter 请在这件事情上采取成熟一点的态度 Reading Unit10OtherServicesinHousekeepingDepartment inadvance 提前 事先 e g It scheaperifyoubooktheticketsonemonthinadvance 提前一个月订票会便宜点 e g Thevillagershadbeenmovedtoasaferplaceinadvanceofthestorm 在暴雨到来之前村民们已经被转移到安全的地方了 Reading Unit10OtherServicesinHousekeepingDepartment agency n 代理处 e g Weneedtodesignyouradvertisementinanadvertisementagency 我们需要到广告公司设计你们的广告 e g IprefertoworkinatravelagencybecauseIenjoytravelling 我想到旅行社工作因为我喜欢旅游 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 1 欢迎来到芝加哥国际保姆公司 我们致力于为芝加哥以及其他国家的家庭提供来自世界各地的专职兼职保姆 我们的服务独树一帜 我们为您做好了一切辛苦的工作 我们仔细全面地对所有的兼职和专职保姆进行筛查 我们不止口头上声称我们做过这些筛查 我们可以证明每一个检查 我们保存每次检查的记录 以供有意向的家庭查阅 您需要做的就是在网上选出您满意的申请人 然后与之见面 最后作出决定 这个过程简单快捷 我们尽可能简化这一过程 以避免很多父母和家庭曾经为找到一个合适保姆而遭遇的烦恼和焦虑 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 2 我们提供的服务项目有 保姆 长期和短期 换工女留学生 临时保姆 酒店临时保姆 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 3 芝加哥国际保姆公司为美国多家高级酒店提供优质的托婴服务 我们的顾客包括皇冠假日芝加哥都市酒店 芝加哥万豪中途酒店 希尔顿酒店等 我们为酒店提供的托婴服务快捷方便 为您节省时间 帮您减轻顾虑 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 4 优秀的临时保姆 我们所有的保姆都经过专业培训 有资质 有多年的婴儿护理经验 他们成熟 有责任心 专业 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 5 网上预约系统 预约我们的保姆非常快捷方便 您只需填写下面的表格 我们会把确认信息及时发邮件给您 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 6 人员保证 我们拥有大量高技能的保姆 他们每天查看我们的网站查找酒店的预约信息 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 7 请注意 所有的预约需通过我们的网上预约系统 以及下面的表格 我们不接受电话预约 为保证能够找到合适的保姆 请提前至少24小时预约 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 8 每天 每晚中介费 登记时缴纳20美元 保姆价格 午夜前每小时18美元 午夜后每小时20美元 Reading Unit10OtherServicesinHousekeepingDepartment 芝加哥国际保姆公司 9 要预约保姆 请点击酒店保姆预订表 Reading Unit10OtherServicesinHousekeepingDepartment Task2Matcheachoftheparagraphswithitscorrespondingmainideas Reading Unit10OtherServicesinHousekeepingDepartment Task3Decideifthefollowingstatementsaretrue T orfalse F accordingtothepassage Reading Unit10OtherServicesinHousekeepingDepartment 1 Thepassagemightbepartofanadvertisement 2 ThecompanymainlyprovidesnanniesfromChicago 3 Clientscanhireanannyorbaby sitterthroughtheironlinesystem overthephoneorthroughaface to faceinterviewinthecompany 4 ForguestsstayingatHiltonHotels theycanfindababy sitterthroughtheonlinesystemanytimetheywant T F F F Task4Answerthequestionsaboutthewords Reading Unit10OtherServicesinHousekeepingDepartment 1 Isanannylikelytobe a ababy sitter or b agrandmother 2 Ifyouscreensomethingtofindoutifitiscorrectortrue doyou a protectit or b checkit 3 Ifyoutrytoavoidthestress doyoutrytoavoidthe a pressure or b importance 4 Doesratemean a speed or b priceintheexpressionofbaby sitterrate Task1Listentofiveshortdialogsanddecidewhatserviceeachdialogisaboutandmark whereappropriate Listening Unit10OtherServicesinHousekeepingDepartment 声音 Task2ListentoaconversationbetweenaguestandaclerkintheGuestServiceCenter Answerthefollowingquestionsaccordingtowhatyouhear Listening Unit10OtherServicesinHousekeepingDepartment Whattypesofdepositboxesdoesthehotelprovide 2 WhatitemdoesMs Williamswanttostore 3 WhowillMs Williamscontactinordertousethesafedepositbox Thehotelprovidestwokindsofsafetydepositbox Oneisforsuitcases andtheotherisforbriefcasesandsmallitems Shewantstostorealaptopcomputer ShewillcontacttheFrontDeskclerks 声音 Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox availablebriefcasesreservationsuitcasereturnRoom704Inthatcasepickitupstoring Listening Unit10OtherServicesinHousekeepingDepartment 声音 availablebriefcasesreservationsuitcasereturnRoom704Inthatcasepickitupstoring Listening Unit10OtherServicesinHousekeepingDepartment Key Key Room704 2 available 3 suitcases 4 briefcases 5 storing 6 pickitup 7 return 8 reservation 9 Inthatcase Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Listening Unit10OtherServicesinHousekeepingDepartment Task4AguestcallstheRoomCenterforhelp Listentotheconversationanddecideifthefollowingstatementsaretrue T orfalse F Listening Unit10OtherServicesinHousekeepingDepartment 1 Thehotelcanhelptheguestfindgoodbaby sittersfromsomeagencies 2 Theguestmusthireababy sitterfor30yuananhourforatleastfourhours 3 Theguestthinksthechargesareacceptable 4 Theguestdoesn thavetopaythebaby sittingserviceincash F F T T 声音 Task5Completethefollowingsentencesaccordingtowhatyouhear Listening Unit10OtherServicesinHousekeepingDepartment 1 TheguestcallsfromRoom 2 Baby sittersshouldbe and 3 Tohireababy sittertheguestneedstosign 4 Normallythehotelwilladdthechargesforbaby sittingserviceto 803 experienced professional aconfirmationform theguest shotelaccount 声音 Speaking Task1Readandpracticetheconversationinpairs Unit10OtherServicesinHousekeepingDepartment Speaking Task1Readandpracticetheconversationinpairs Unit10OtherServicesinHousekeepingDepartment Speaking Task2Thefollowingsentencesareusedintheprocedureofdealingwithemergency Puttheminthecorrectorder Unit10OtherServicesinHousekeepingDepartment A What sthematter sir madam B I llcallthedoctor getanambulanceimmediately C I msorrytohearthat D Letmegivefirstaidtoyou E Don tworry I llseetoit Correctorder ACEDB Speaking Task3Mrs Perrydoesn tfeelwelltoday Sheasksthefloorattendantforhelp Role playthesituationaccordingtotheinstructionsbelow usingtheexpressionsinTask2 SuggestedSample Unit10OtherServicesinHousekeepingDepartment SuggestedSample Attendant A Floorattendant MayIcomein Mrs Perry P Yes please A WhatcanIdoforyou madam P Idon tfeelverywelltoday A I mverysorrytohearthat What sthematter P I vegotaheadacheandIfeedizzy A Oh that stoobad Perhapsyou vehadacold P Idon tknowforsure Doyouhaveaclinicinyourhotel Speaking Unit10OtherServicesinHousekeepingDepartment SuggestedSample A Yes wedo Theclinicstaysopen24hours Thedoctorsandnursesthereareprofessionalones Mostofthestaffandguestsgototheclinicforcommonillnessessuchasacoldorabruise P That sgood Canyoutellmewhereitis A It sonthefirstfloor Don tworry madam I lltakeyouthere P You resokind Thankyouverymuch Let sgothen Speaking Unit10OtherServicesinHousekeepingDepartment Speaking Task4Mrs Williamshasinvitedsomefriendsovertoherroom Sheaskstheroomattendanttobringsomethingforher Workinpairs Role playthefollowingsituation usingtheexpressionsinthebox Unit10OtherServicesinHousekeepingDepartment Speaking Task4Mrs Williamshasinvitedsomefriendsovertoherroom Sheaskstheroomattendanttobringsomethingforher Workinpairs Role playthefollowingsituation usingtheexpressionsinthebox Unit10OtherServicesinHousekeepingDepartment SuggestedSample SuggestedSample Mrs Williams W Excuseme miss Canyoudomeafavor Attendant A Yes What sit W Ihaveinvitedfourfriendsoverthisevening Canyoubringmetwomorechairstomyroom A I llhavesomeonebringthechairsrightaway W AndIneedamobilephonechargerformymobile DoyouhaveauniversalchargerthatIcanuse A Yes Butaccordingtothehotel spolicy youneedtofillintheArticlesRentForm W OK I llfillintheform Speaking Unit10OtherServicesinHousekeepingDepartment SuggestedSample A AnythingelseIcandoforyou W Yes Canyoupossiblybuyabunchofflowersandsomefruitforme A I mafraidIcan tdothat It sagainstthehotelregulations Weroomattendantsarenotallowedtobuythingsforguests W Oh that stoobad ButI mastrangerhereyousee A Don tworry madam Theconciergeisresponsibleforthat I lltellhimtodothatforyou W That llbegreat Thankyouforyourhelp A You rewelcome madam Pleasewaitamomentforthechairsandthemobilecharger andI llhavetheconciergecometoyourroomimmediately Speaking Unit10OtherServicesinHousekeepingDepartment Writing Task1JeanWilliamshaslostherpurse Sheisnowwritinganotice hopingtogiveittotheFrontOfficetomorrow Pleasereadhernotice Unit10OtherServicesinHousekeepingDepartment Writing Task2BeforeJeanWilliamsgiveshernoticetotheFrontOffice shereadsanoticeofLostandFounddownstairs SheishappytofindthatherpursehasbeenfoundandturnedintotheHousekeepingDepartment Pleasecompletethefollowingnoticewiththewordsorphrasesinthebox Changetheformwherenecessary Unit10OtherServicesinHousekeepingDepartment Writing Unit10OtherServicesinHousekeepingDepartment Key Writing Key Unit10OtherServicesinHousekeepingDepartment found 2 otherthings 3 owner 4 claim 5 opens Project ProjectGuidelinesThisprojectaimstogothroughtheprocessofotherservicesprovidedintheHousekeepingDepartment Thewholetaskisdividedintothreesteps StepOnecallsforaresearchoftheotherservicesprovidedintheHousekeepingDepartmentinalocalfour orfive starhotel StepTwoisaboutapresentationabouttheseservices StepThreeisacompleterole playofoneoftheseservices PleasefollowtheTaskDescriptiontocompletetheproject Unit10OtherServicesinHousekeepingDepartment Project TaskDescriptionStepOne Organizesmallgroupsof3or4studentsinyourclass Choosealocalfour orfive starhotel LookupinformationontheservicesprovidedintheHousekeepingDepartmentapartfromtheservicescoveredinUnits7and8 e g shoe shiningservice handlinglostandfoundarticles Focusononeoftheseservicesthatisrelativelyspecial e g baby sittingservice Unit10OtherServicesinHousekeepingDepartment Project TaskDescriptionStepTwo Workinthesamegroup ChooseonestudentineachgrouptogiveapresentationoftheservicethatyouworkedoninStepOne tryingtousemultimediaaid e g pictures music etc Focusonhowtheserviceyouchooseisdoneinthishotel Unit10OtherServicesinHousekeepingDepartment Project TaskDescriptionStepThree Workstillinthesamegroup Preparearole playoftheserviceintheHousekeepingDepartmentthatyouworkedoninStepsOneandTwo Oneortwostudentsplaytheroleofguest s theothertheclerkorattendantintheHousekeepingDepartment Theguest s ask s aboutoneserviceandthestaffoffersit Unit10OtherServicesinHousekeepingDepartment VocabularyandStructure Task1Matchthewordsintheboxwiththeirdefinitions nannyapplicantavoidexcellencetemporary Unit10OtherServicesinHousekeepingDepartment excellence nanny temporary avoid applicant VocabularyandStructure Task2DecidewhichserviceeachsentencemaybelongtointheHousekeepingDepartment thenputtheletterofeachsentenceintheboxaftereachservice Unit10OtherServicesinHousekeepingDepartment A J D H B I L C E G K F VocabularyandStructure Task2DecidewhichserviceeachsentencemaybelongtointheHousekeepingDepartment thenputtheletterofeachsentenceintheboxaftereachservice Unit10OtherServicesinHousekeepingDepartment A I msorrytodisturbyou butmayIcleantheroomnow B Mysweatershrunkafteryoucleanedit C I moutoftoiletpaper D Mycurtainsarestuck Ican topenthem E I dliketohavemoreSpritesandCokesinmyminibar F MayIsuggestthebaby sittingserviceinourdepartment G I llgethelpimmediately Pleasedon tmove H There saterriblesmellcomingfromtheair conditioner I Canyoupossiblyremovethestainsonmyshirt J I llpressthe DND buttonforyou Haveagoodrest ma am K MayIhaveyourattention please Thisisanemergency Thehotelisonfire Pleaseleaveyourroomimmediatelyandgetoutfromtheemergencyexitdoor L We lldeliveritwithinfourhoursata50 extracharge Key VocabularyandStructure Task3Completeeachsentencewiththecorrectformofthewordinthebox faintminimumprofessionalavoidinadvance Unit10OtherServicesinHousekeepingDepartment Ialmost whenshetoldmethenewsthatshehadbeenrobbed 2 Employersallliketohave andhard workingemployees 3 Youneedtopaya n of 500forourVIPservice 4 Guestsneedtofillinaformwithwhattheywanttobuyandpay100yuan 5 He meetingmeeversincetheaccident What sthematterwithhim orme fainted professional minimum inadvance hasavoided VocabularyandStructure Task4Completethefollowingsentenceswiththewordsgivenbelow payingattentiontotheexpression ona basis regularmonthlypermanentpart timeindividual Unit10OtherServicesinHousekeepingDepartment Youdon thavetoworryaboutthesecurityofthisarea Thepolicecometoinspectthesecurityona n basis probablyeveryotherweek 2 Thestaffinourdepartmentmeetona n basistodiscusstheproblemsthathaveoccurredinthepastmonth 3 Consideringtheincreasingnumberofwomenguestseveryyear thehoteldecidedtoaddawomanconciergeona n basisfortheirspecialneed regular monthly permanent VocabularyandStructure Task4Completethefollowingsentenceswiththewordsgivenbelow payingattentiontotheexpression ona basis reg