珠宝口语.doc

（一）询问顾客意愿S：（1）Whatkind/Whichwouldyoulike/prefer?您想买什么样的？（2）Whatprice/style/material/size/colordoyouprefer/like?您喜欢/想要什么价位/式样/材质/尺寸/颜色？（3）Whatsthemaximumpriceyouhaveinmind?您预算的最高价位是多少？C:（1）Imnotquitesure,canItrysomeon/canIhavealook?我不太确定，我可以先试一些吗？/我先看看可以吗？（2）Howaboutshowingmesomesamples?给我看些样品好吗？（3）Canyourecommendsometome?你能不能给我推荐一些？（4）Canyougivemesomesuggestion/idea?你能给我点建议吗？（5）Canyouadvisemewhatkindfitmebest?你能建议下哪种最适合我吗？（6）Canyoumatchmethis?Canyoupickmeonethatgoeswellwiththis?Canyouselectoneformethatissuitedforthis?你能帮我挑一件配这个吗？S:Yes,ofcourse.C:（1）Iprefer/like我喜欢（2）Thisoneisbetterforme.这个对我来说更好。（3）Ilikepearlbetterthandiamond.相比钻石物品更喜欢珍珠。（4）Mychoicewouldbe我会选择（5）AsfarasImconcerned/Forme,thebestcoloris对我而言，最好的颜色是（二）向顾客推荐S:（1）Whatabout?/Howabout/Doyoulike?/Whatdoyouthinkof?/Wouldyoulike?Itthisallright?您觉得这个怎么样？（2）Wouldyouliketotryiton?您想试试吗？（3）Thisisyoursize.这个是您的尺码。（4）ShallIshowyouasampleofeach?要不要我每种都拿给您看看？（5）Hereresomesamples.这些是样品。（6）Icouldrecommendsomethingforyou.我可以向您推荐一种货品。C:（1）Doyouhaveanycheaperones?你们有便宜点的吗？（2）Doyouhaveoneforaround1000yuan?你们有一千元左右的吗？（3）Itstoosmall/bigforme.Doyouhaveabigger/smallerone/size?这个太小/大了，你们有尺寸大/小一点的吗？（4）Doyouthinkitllfitme?你觉得它适合我吗？（5）Whatkindismostdurable?哪种最耐用？（6）Idontthinkthiskindofstyle/color/sizesuitsme.我想这种款式/颜色/尺寸不适合我。（7）Ilike/Ilove/Ifancy/Imverykeenonthisone/design/color.我喜欢这一个/这个图案/这个颜色。（三）推销货品S:（1）Itsofgoodprice/quality.这个价格/质量很不错。（2）Itsverydurable.这很耐久。（3）Itsthelatestfashion,verypopular.这是最新款，非常流行。（4）Thisishand-made.这是手工制的。（5）Itsuitsyouwell.Itlooksgoodonyou.这非常适合您。（6）Ithinkthisstyle/color/design/patterngoeswellwith/iswellsuitedforthat我认为这个款式/颜色/图案/花样很配那个（7）Wehavemanykindsof/agreatvarietyof/awideselectionof我们还有很多供你选择。（四）顾客询问存货情况C:（1）你们还有吗？Doyouhaveanymore?（2）那是你们这里所有的货品吗？Thatsallyouhavehere?（3）我要像这目录上一样的那个。Iwantthesameoneastheoneinthecataloguehere.（4）我要蓝色的，跟这个图案相同的。Iwantablueonewiththesamedesign.S：（1）我要去查看我们的货，您介意等一会儿吗？Illgoandcheckourstockrightnow.Wouldyoumindwaitingforasecond?（2）请等下，我去找找看。Justamoment,please.Illgoandcheckitout.Scene1：营业员表示还有，去取货S：（1）有，我们有。请等一下，我马上去拿来。Yes,wedo.Justamoment,please.Illgoandbringitrightaway.（2）抱歉让您久等，这就是（您要的）。Imsorrytohavekeptyouwaiting.Hereitis/Hereyouare.（3）谢谢久等。这是您要的商品。Thanksforthepatience.Hereiswhatyouwant.Scene2：营业员告诉顾客没有货了S：（1）抱歉，我们目前没有存货了。Imsorry,wedonthaveitnow.Imsorry,buttheyareoutofstocknow.Imsorry,butweareoutofthemnow.Imsorry,butwedonthaveanyinstocknow.（2）抱歉，我们不进这类货。Imsorrywedontstocksuchitems.（3）抱歉，金猪已卖完了，但您也许可以在我们其他分店买到。Imsorrywearesoldoutofgoldpig.Butyoumightbeluckyatourotherbranches.（4）抱歉，我们没有适合您的尺码，但我们可以为您订购，好吗？Weresorry.Wedonthaveyoursize.Butwecouldorderitforyou,shallwe?（5）我们有这个尺寸，但没有这颜色，很抱歉不能为您效劳。Ihavethesize,buthaventthecolor.Weresorrywecouldnthelpyou.（6）抱歉，这是目前我们存货中最后一个了，您觉得换另外这种如何？Imsorry,thisisthelastonewehaveatthemoment.Howwouldyoulikethatone,instead?（7）这是我们先有存货中最大的一个。Thisisthelargestonewehaveinstockrightnow.（8）抱歉，这是目前我们全部货品了。Imsorry,butthisisallwehaverightnow.（9）我们没有这个款的，但我们有些同样好的货品。Wedonthavethisstyle,butwehavesomethingjustasgood.Scene3：营业员告诉顾客何时进货S：（1）我们估计周五就会到货，您可以到时来看看。WeexpecthaveasupplythisFriday.Pleaselookin/comebackagainthen.（2）大概四五个星期到货，不过我不能保证哪一天。Weprobablyhaveasupplyinfourtofiveweeks,thoughIcantguaranteeanyparticulardate.（3）当我么有新货时，要我们打电话告诉您吗？Shallwegiveyouacallwhenwehavesomenewstock?（五）关于订购AboutorderScene1：营业员说明可以订购S：（1）它可以订购的。Itcanbeordered.（2）要我们为您订购吗？Shallweorderitforyou?（3）我们只剩两个了，要不要我们为您多订购一些。Weonlyhavetwoleft,soshallweordersomemore?（4）我们已经定了一批货，应该很快就会到货。我去问问制造商还要多久。Theyareonorder,sowellhaveasupplysoon.Illgoandask/inquireof/checkwiththeproducer.Scene2：顾客问订购时间C：我必须等多久？HowlongdoIhavetowait?S：要十五天。Itwilltakeabout15days.Weexpecttohaveitbackin15days.C：我何时回来拿？WhenshouldIcomeback?S：下周一会准备好。ItllbereadybynextMonday.WellgetitforyoubynextMonday.C：还要花多久时间？Howmuchlongerwillittake?S：我想还要好几天。Ithinkitwilltakeanothercoupleofdays.C：为何要那么久？Whysolong?S：很抱歉，但通常都要15天。Imsorry,butitalwaystakesabout15days.S：我们这段时间是旺季，很抱歉，实在是没办法。Wereinthebusyperiod.Imsorry,buttheresnothingwecandoaboutit.Scene3：营业员要求顾客付订金，签字确认S：（1）请您先交一些保证金好吗？Maywehaveadeposit（存款，押金，保证金，存放）?Wouldyoupleasedepositsomemoneywithus?（2）请先付订金好吗？Wouldyoupleasemakeadownpayment?（3）这是您的订货单，请确认上述订货内容，并在这儿签字。Hereisyourordersheet.Pleaseconfirmtheaboveorderandsignyournamehere.（六）营业员说明是非卖品unsaleablegoodsC：Howmuchisit?这个多少钱？S：抱歉，它是非卖品，只是装饰的一部分Imsorry,butitsnotonsale/forsale.Itspartofthedecoration.C：真的吗？我在哪里可以买到？Really?WherecanIgetit?S：我想在中国买不到.Idontthinkyoucangetit/theycanbepurchasedinChina.S：我想也许你可以在买到Ithinkyoumightbeluckyat(可能买到该商品的地方)C：我要一个和这个一样的Iwantthesameoneasthisone.S：对不起，它们专供外销，在中国是非卖品Imsorry,buttheyareforexport,andnotforsale/notsoldinChina.C：你卖这个吗？Areyousellingthis?S：很抱歉，它只是展示品Imsorry,butitsjustfordisplay/onexhibition.C：Oh,Isee.噢，我明白了C：每件多少钱？Howmuchisitperpiece?S：抱歉，我们不分开卖的Imsorry,butwedontsellthemseparately.（七）有关价格aboutthepriceScene1：顾客询问价钱(1)请问多少钱？Howmuchisit,please?(2)这个戒指怎么卖？Howmuch/Whatdoesthisringcost？/Whatsthepriceofthisring？/HowmuchshallIpayforthisring？/Howmuchdoyouask/charge/wantforthisring？/Howdoyousellthisring？/HowmuchdoIoweyouforthisring？(3)每件多少钱？Howmuchisitperpiece?(4)一共多少钱？Howmuchisitaltogether?Howmuch/Whatdoesitcometo?HowmuchdoIoweyouforeverything?Letsseewhatitllallcost.Scene2：营业员说明价格(1)这要5000元Itllbe5000yuan.Itcosts5000yuan.Itsellsat/for5000yuan.Itpricedat5000yuan.(2)一共是50000元Thetotalis50000yuan.Its50000yuanaltogether.Itcomesto50000yuan.(3)这卖200元一克ItsellsforIts200yuanpergram.(4)这是60元一个Its60yuanapiece.Theyre60yuaneach.(5)这是按克卖的Itssoldbythegram.(6)价格就在牌子上，先生Thepriceismarkedonthetag,sir.(7)六件一套是二万元Theyre20000yuanforasetofsix.(8)找您20元请点一下Heresyourchangeof20yuan.Pleasedouble-check（仔细检查）it.(9)20元，收您100元20yuanoutof100yuan.Scene3：营业员请顾客付款(1)你用现金还是信用卡支付？Wouldyoupayitbycashorcreditcard?(2)您和我一起去出纳员那儿好吗？Wouldyoumindcomingwithmetothecashier?(3)抱歉我们不收信用卡。Imsorrywedontacceptcreditcards.(4)您能否到那边收银台交款？然后请把收据给我，再来取戒指。Wouldyoupleasepayatthecashierdeskoverthere?Thenpleasegivemethereceiptandcollectyourringhere.(5)这是发票，这是您买的东西请再度光临Heresyourinvoice,andthisyourpurchase.Pleasecomeagain.Scene4：营业员请顾客汇兑C：你们收美金吗？要美金多少钱？Doyoutake/acceptdollars?/Howmuchisitindollars?S：很抱歉我们不收美金请先将您的钱兑换成人民币好吗？Imsorry,butwecantacceptdollarshere/butyoucantusedollarshere.WouldyoupleasechangeyourmoneyintoRenminbi(RMB),first?C：在哪里换？Where?S：换钱在一楼，大门处Themoneyexchangeis/Wecantakecareoftheexchangeonthefirstfloor,atthemainentrance.Scene5：大减价(1)C：它们比平常便宜吗？Aretheycheaperthanusual?S：是的，我们打五折Yes,wecangiveyou50%off./weareofferingthemathalfprice./wehaveadiscountof50%.是的，这些是特价销售降价销售.Yes,theyhaveaspecialprice/areducedprice.Theyareonsale./Theyarebargain-priced.很抱歉，它们不便宜但您可以得到优惠购货卷Imsorrytheyarenotcheaper.Butyoucangetsomevouchers/giftvouchers.(2)C：这是减价后的价格吗？Isthisthesaleprice?S：不，这是我们的标准价格No,itsourstandardprice.是的，这是特价Yes,thisisaspecialprice/discount.(3)C：为什么这么便宜？Whysocheap?S：因为我们现在正在清仓Becausewereclearingoutourstockrightnow.因为我们现在正参加商场优惠活动.Becauseweretakingpartin/participatinginthepreferentialactivityinthedepartmentstore.（八）讨价还价bargainingprice(1)C：你可以便宜/打折吗？Canyoumakeitcheaper?/Canyougivemeadiscount?/Canyoucomedownabit?S：很抱歉，我们不能打折.这是我们店里的规定Imsorry,butwecantgiveyouanydiscount/wecantmakeanyreduction(减少,缩影,变形).Itsourstorerule/policy(政策,方针)/regulation.很抱歉，我们是一口价Imsorry,wehaveonlyoneprice.(2)C：你能再减一点吗？/我相信你可以卖的更公道点.Canyoutakealittlemoreoff?/Imsureyoucandobetterthanthat.S：很抱歉，那是实价/最低价了我们不能再便宜了Imsorry,thatsnetprice/ourbottomprice/thebestprice.Wecantsellitanycheaperthanthat/Thatsthebestwecando.很抱歉，我们无法给你低于九折的折扣Wecantgiveyoumorethan10%off.(3)C：我希望以最低价买到它Iwantitascheapaspossible.S：我们今天最低价/最高限度是打八五折这可是千载难逢的机会呢Ourbestofferfortodayis15%off.Yougetachancelikethisonlyinabluemoon(bluemoon不可能或稀有的时期或事情).(4)C：如果我付现金，能便宜点吗？CanIgetitcheaperifIpayincash?S：能，现金付款，我们九折优惠Yes,wecangiveyou10%offforcash.(5)C：太贵了！Thatstooexpensive/Thatstoodear!/Itsdaylight/sheer(全然的,绝对的)robbery!/ThatsshockingS：这价钱您不会吃亏的，我们按质论价Youcantbewrongonthat.Andthepricedependsonthequality.(6)C：胸针卖这个价钱似乎很贵Thatseemshighpriceforthebrooch.S：这价格很合理，因为质量极好Thepriceisreasonablebecausethequalityissuper.我认为这很公道啊就品质而言，它真的不贵Ithinkitsagoodpurchasetomake.Itsreallyinexpensiveforthequality.(7)C：这比我想出的价钱高了点ThatsabitmorethanIwantedtopay/thanIwasthinkingofgiving.S：对不起，但我认为这真的很合算Imsorry,butIthinkitsreallyagooddeal.(8)C:很抱歉，你的价格太高了。这些红宝石如果以这个价，我很难推广。Imsorrytosaythepriceyouquoteistoohigh.Itwouldbeverydifficultforustopushanysalesifwebuytheserubiesatthisprice.S：你看看宝石的品质，就不会觉得贵了。Well,ifyoutakequalityintoconsideration,youwontthinkourpriceistoohigh.C：我们还是各让一步吧。Letsmeeteachotherhalfway.(9)C：零钱不用找了Keepthechange.S：您真好！但我们不收小费无论如何还是谢谢您！Itsverykindofyou,butwedonttaketips(尖端,轻击,小费,秘密消息n.在.顶端装附加物,轻击,泄露,给小费v.).Thankyouanyway!（九）接待顾客ReceivingthecustomerScene1：称赞顾客praisingthecustomer(1)非常合身.Itsaperfectfit.(2)您戴这个真好看.Itlooksgoodonyou.Youlooklovelywithit.(3)您眼力/品位真好.Youreallyhaveagoodeyesight/taste.Scene2：顾客表示满意，决定买下thecustomerdecidestotakeit(1)哦，这个好多了/这件很适合我/我喜欢这个，我买了.Oh,thisismuchbetter/Ilikethisone/Thisonesuitsmewell.Illtakeit.(2)很好，我要这件.Good/Thatsfine/Notbad,Illtakeit.(3)谢谢，我想我很喜欢它,买单.Thankyou,IthinkIllenjoywearingit.Check,please.Scene3：包装giftwrapping(1)是送人的吗？Isitapresent?(2)要不要放到盒子里？ShallIputitinabox?(3)盒子要加收费用的，这样可以吗？Thereisachargeforthebox.Willitbealright?(4)您想把它包装成礼品吗？ShallIgiftwrapit?Wouldyouliketohaveitgiftwrapped?Wouldyouliketowrapitforapresent?好的，可以用红色包装纸吗？Please,andcouldyouuseredwrappingpaper?(5)您要什么样子的包装？Howdoyouwantitwrapped?(6)您想分开包装吗？这由您决定。ShallIwrapthemseparately?Illleaveituptoyou/Itsuptoyou.(7)要不要系条缎带在上面？ShallItieitwitharibbon(缎带,丝带)onit?Witharibbononit?(8)我在上面加了识别标签Ihaveputidentifyingmarksonthem.(9)您想检查一下吗？Wouldyouliketocheckitout?Scene4：附加销售Additionalsale(1)还要买什么吗？Whatnext?CanIgetyouanythingelse?Willtherebeanythingelse?Isthereanythingelseyoudliketobuy/youmightneed/Imayshowyou?(2)我们另外来了些新货，您还想看看吗？Wehavesomeothernewstock/arrivals.Wouldyouliketohavealook?（十）修理及退换货repairing、returningorexchanginggoods(1)一般情况下，不能退换货品，所以请您在购买前仔细检查Generallyyoucantreturnorexchangethejewelryproducts.Soyoushoulddouble-checkitbeforeyoutakeit.(2)如果您在佩戴过程中发现任何质量问题，尽快与我们联系，我们将及时为您处理Ifyoufindanyqualityquestionwhenyouwearit,pleaseconnectwithusassoonaspossible.Welltreatwithitintime.(3)我们终身为您免费清洗，一年内免费保修一次，以后收取成本费全国任何一家分行都能为您提供上述服务Wewillcleanandwashitforyouforlife.Repairingwillbefreeofcharge