预订服务2.doc

Part-预订服务Reservation问好：Good afternoon! (This is) Chinese restaurant.Lily speaking. May I help you?您好，中餐厅。有什么为您服务？人数：How many persons in your party, sir? / How many of you,please? / For how many persons,please?时间：For what time,sir? / When would you like to take the table? / what time will you be arriving? Which day would you like to make the reservation?餐位：would you like a table by the window(in the hall) or a private room?姓名：May I have your name? / Could you spell your name(it)? / your name,please房号（电话）：May I have your room number? / Your room number,please没听清：Could you repeat it?/ Could you speak slower,please?确认：A table for two(人数)at 7:30(时间)this evening(日期)for GiGi(名字)保留时间：We only can keep your table for half an hour/Please be aware that the reservation will be kept for 30 minutes after the reserved time结束语：Thank you for calling,Miss.GiGi. Wo look forward to welcoming you./ we are expecting you./seeing you soon营业时间：(Our restaurant opens)from 11:30 to 14:30,and from 17:30 to 22:00 in the evening送餐：Im sorry,sir.would you mind calling(dialing) the number 5.It offer room servicing不能满足预订：Im afraid the tables are fully reserved at that time.Would you mind changing your time?Part-迎送服务Greeting & Farewell 问候：Good morning,welcome to our(the Chinese)restaurant.Do you have a reservation?(In what name) 有预订：Oh yes.Miss GiGi,your table is ready.We having been holding it for you. 常客：Good afternoon,Ms Susan.Im glad to see you again!(The same table?) 客满：Im afraid there are no other places free at the moment.(The restaurant is full now) would you like(mind) Thai or western food? 引客：Would you please come with me?/Please step this way./could you follow me,please? 问人数：How many,please?/Are you execpting anyone?/(May I ask)if anyone is jioning you? 选座：Would you like to sit near the window or by the sofa?/Would you prefer to dine in the hall or a private room?/Where would you like to sit?/Will this table be all right? 已预订的桌：Im sorry,that table is already reserved.You can sit where you like. 递菜单：Please be seated.Here is the menu,would you like Chinese tea, chrysanthemumjasminegreenoolong?please take your time.The waitress(waiter)will be with you soon(shortlyright awayat oncequickly) 加位置：Would you mind adding one more chair to the table(for you)?/Another cover(plate)? 客人意见：I think this table is too close to the doorway./I want a table ata the corner. 送客：Thank you for dining with us.Please come again./Have a nice evening.sir/Hope to see you again./I hope you enjoyed your dinner.Please come again. 最低消费：The minimum charge for a private room is RMB130/personPart-点菜服务Taking Orders1 上毛巾、小菜、茶：Here is your towel and appetizers;Here is your chrysanthemum/jasmine tea Please take your time,I will be back to take your order.2 询问是否可以开始点菜：Excuse me,sir.May I take(have) your order now?/ Are you ready toorder,sir?/ would you like to order now?/ Are you ready to order or you need another minute?/ what would you like to order?3 关心客人的饮食禁忌、喜好及特殊需要： Are you allergic to any particular food,sir?/ Are you on a special diet?/ Is there anything you cant eat? How do you like your fish? Steamed,steamed with black bean sauce,sweet and sour,fried? We offer special menus for different diets. Which flavor would you prefer,sweet or chilli?4 解释菜品： Its looks good,smells good and tastes good Its crip/tasty/tender/clear/spicy Its one of the four famous dishes in Hainan province./ Its very popular among our guests. Its for 4 persons./ Im afraid it is not enough for four persons.It would be better to add two dishes./ This course is for a menimum of 5 to 6 persons.I think the portions will be too large for two. May I suggest the x x ?/ How about x x ?(It is also tasty) Im afraid it will take some time to prepare,would you mind it? Why not trying our soup of the day.Its x x.5 没有客人需要的菜： Its out of season.How about x x ?/ Im afraid it is sold out.would you like to try something else Im sorry,we havent got any x x./ there is no x x today Im afraid it is not on our menu.But Ill ask our chef if it is available.6 点酒水： Would you care for a drink before dinner? Here is the wine list,sir.What would you like to drink?/Any wine or soft drinks for the ladies? which brand of beer would you like?We have some local brand such as TsingTao,Anchor,and Tiger,and some foreign(imported) brand such as Heineken,Budweiser and Guiness Stout Why not try our house wine With or without ice,sir? Please taste it,Mr.Smith.Is it all right? Its sold by the bottle. x x is inexpensive and tastes excellent also.It is very popular with our guests. We have fresh orange juice,watermelon juice,mango juice,papaya juice, and coconut juice,.Each glass costs 32 yuan.7 重复菜单：Your orders are x x .Do you want anything else?Part-席间服务Serving at the Dinner1 基本程序： 询问可否上菜：Excuse me,sir.May I serve the dishes now? 报菜名及配料：This is the roast suckling pig.The castor sugar and chutney are for it.Please enjoy it. 是否需要分菜：May I separate the dish for everyone? / Would you like to separate(bone) the fish? 撤换餐具：May I change the plate for you? / May I take the glass away? 询问客人感受：Are you enjoying your meal? / How do you like the fish? / Did you enjoy your meal?(用完餐) 告知菜上齐：Please enjoy! / this is your lasr order x x .2 常用语：. This is very hot.Please be careful. This food is best eaten while hot.The dish loses its flavor when it gets cold. Your meal will be ready soon. May I bring you a knife and a fork?. Would you like your rice/dessert/now or later?.