测测你对商务礼仪知多少.doc

测测你对商务礼仪知多少Business and social etiquette can be tricky, and making the right moves can make a big difference. Take this quick quiz and see how you fare in the following business situations.商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。题目：测测你对商务礼仪知多少你对商务礼仪了解多少？在国内做生意，本国的礼数大家一般都不会错；可是和老外做生意，我们就得多了解了解西方的商务礼仪了。Social and business etiquette can be tricky, and making the right moves can make a big difference. Take this quiz and see how you fare in the following business situations. The answers are at the bottom of the page.1. Your boss, Ms. Alpha, enters the room when youre meeting with an important client, Mr. Beta. You rise and say Ms. Alpha, Id like you to meet Mr. Beta, our client from San Diego. Is this introduction correct? 当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗？2. At a social function, you meet the CEO of an important corporation. After a brief chat, you give him your business card. Is this correct? 在一次社交集会，你遇到了一家重要公司的总裁。在简短的交谈后，你给他一张你的名片，这种做法妥当吗？3. You answer the phone for a peer whos available, and ask Whos calling, please? Are you correct? 你帮朋友接听电话，并问是打电话的是哪位，而当时他也在场，你的做法恰当吗？4. Youre entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct? 你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗？5. Youre hosting a dinner at a restaurant. Youve pre-ordered for everyone and indicated where they should sit. Are you correct? 你在酒店请客吃晚饭，你为预先订好了菜单并指示客人该坐的位置，你的做法恰当吗？6. A toast has been proposed in your honor. You say thank you and take a sip of your drink. Are you correct? 人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗？7. Youre in a restaurant and a thin soup is served in a cup with no handles. To eat it you should: 在餐厅里，你的面前端上来一盅清汤，容器无柄。你将会怎么喝？A. pick it up and drink itB. use the spoon providedC. eat half of it with a spoon and drink the remainder8. Youre at a dinner and champagne is served with the dessert. You simply cant drink champagne yet know the host will be offering a toast. Do you:你参加晚宴，这时香槟和甜品被端上来了，你其实不能喝酒，然而你知道主人会向你敬酒。你该怎么办？A. tell the waiter no champagneB. turn over your glassC. ask the waiter to pour water into your champagne glass insteadD. say nothing and allow the champagne to be poured9. Youre at a table in a restaurant for a business dinner. Midway through the meal, youre called to the telephone. What do you do with your napkin? 你正在饭馆吃工作餐。吃饭的时候，有人叫你去听电话。你怎么处理你的餐巾？A. Take it with youB. Fold and place it to the left of your plateC. Loosely fold it and place it on the right sideD. Leave it on your chair10. Youre hosting a dinner party at a restaurant. Included are two other couples, and your most valuable client and his wife. You instruct the waiter to:你请客在饭店吃晚饭。客人中有两对夫妻，还有你最珍贵的客人及其妻子。你会让侍应生先为。服务？A. serve your spouse firstB. serve your clients spouse firstC. serve you and your spouse last11. Youre invited to a reception and the invitation states 7:00 to 9:00 PM. You should arrive: 宴会邀请函上注明时间“晚上79点”，你应该几点到？A. at 7:00 PMB. anytime between 7:00 PM and 9:00 PMC. between 7:00 PM and 7:30 PMD. go early and leave early12. Youre greeting or saying good-bye to someone. Whens the proper time to shake their hand? 跟他人见面打招呼或者道别的时候。握手的合适时机是什么时候？A. When youre introducedB. At their homeC. At their officeD. On the streetE. When you say good-bye13. Youre talking with a group of four people. Do you make eye contact with:你跟有四个人的一群人交谈，你应该跟哪些人保持目光交流？A. just the person to whom youre speaking at the moment?B. each of the four, moving your eye contact from one to another?C. no one particular person (not looking directly into anyones eyes)?14. The waiters coming toward you to serve wine. You dont want any. You turn your glass upside down. Are you correct? 侍应生走到你跟前要为你倒酒，你不想喝，所以讲杯子倒过来放，这种做法对吗？15. When you greet a visitor in your office, do you:当你在办公室接待来宾时，告诉她随意坐，还是指定位置。A. say nothing and let her sit where she wishes?B. tell her where to sit?C. say Just sit anywhere16. Youre invited to dinner in a private home. When do you take your napkin from the table and place it on your lap? 受邀到朋友的家里做客时，该何时将餐巾从桌上取来放置大腿上？A. Open it immediatelyB. Wait for the host to take his napkin before taking yours?C. Wait for the oldest person at the table to take his?D. Wait for the acknowledged head of the table to take hers before taking yours?17. Youre scheduled to meet a business associate for working lunch and you arrive a few minutes early to find a suitable table. 30 minutes later your associate still hasnt arrived. Do you: 你跟一商业伙伴约好共进工作午餐，你提前几分钟到达了餐厅并找了一个合适的座位，半个小时后，你的商业伙伴还没到，你应该怎么做？A. order your lunch and eat?B. continue waiting and fuming生气 that your associate isnt there?C. tell the head waiter youre not staying and give him our card with instructions to present it to your associate to prove you were there?D. after 15 minutes call your associate?18. Youve forgotten a lunch with a business associate. You feel terrible and know hes furious. Do you: 你忘了和一个生意上的伙伴去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做？A. write a letter of apology?B. send flowers?C. keep quiet and hope he forgets about it?D. call and set up another appointment?You will find the answers to the etiquette test here. Good luck.答案 Answers to Business Etiquette Quiz：Lets see how you did.1. No. Introduce the more important person first. You should address your client and say Mr. Beta, Id like you to meet our Vice President of Development, Ms. Alpha. (Alternative answerintroduce the client as the more important person!) 不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔这么做有助于让他们觉得他们举足轻重。2. No. 通常是职位高的或年长的先主动出示名片；而且也一般不主动向他人索取名片。交换名片一般应在私下进行；3. No. 4. Yes. When your client steps out of the car, (s)he will be on the curbside靠路边的座位therefore wont have to deal with getting out in traffic or sliding across the seat. 正确。当你的客户下车时，他她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。5. Yes. 预先点菜和指示客人的座位可以较好地防止来宾局促。6. No. If you do, then youre toasting yourself.变成自己给自己敬酒. 不对。如果你这么做，就是自己给自己敬酒。在座位上坐着，等每个人都给你敬完酒再站起来，对给你敬酒的人说一声简短的“谢谢”，然后开始致敬酒词。7. B. Its not a cup of coffee, for heavens sake. And dont slurp, either. 别忘了是汤而不是咖啡，应该使用所提供的汤匙来喝，也不可发出声音。高汤 thin soup; light soup; clear soup; consomme 清汤 thin soup; light soup; clear soup; consomme 浓汤 thick soup; pottage/potage 老汤 soup stock 肉汤 broth8. D. Its more polite not to call attention to the fact that you cant drink champagne. 礼节性地喝一点比郑重提出自己不喝香槟更礼貌9. D. Leave it on your chair. Definitely dont put it on the table-what if you have crumbs on it? 把它放在你的椅子上。千万别放在桌子上万一上面有食物残渣呢？10. B and C. Sort of a trick question, but this is important. 要么让侍应生最后招呼自己与自己的配偶，要么让他先为贵客夫妇服务。11. A, B, or C. Its terribly impolite to arrive early. 比邀请函上面的时间早到达是非常不礼貌的。12. A, B, C, D, and E. In other words, its rarely improper to shake someones hand. Make sure you have a firm (but not painful) handshake for both men and women. 当你在他们的家里、办公