Western-Client-Management-Training-西方大客户关系管理培训PPT课件

1 老外外运股份有限公司LaowaiShippingCompany西方大客户关系管理培训 会议管理WesternClientManagementTraining MeetingManagement培训人 郭泰乐 2 Tableofcontents目录 MeetingManagement会议管理 Beforethemeeting会议准备Openingthemeeting宣布会议开始Settingthescene会议目标Invitingpeopletospeak邀请他人讲话Makingyourpoint阐述自己的观点Levelsofagreement同意程度Strong完全同意Mildagreement同意Milddisagreement不同意Strongdisagreement绝对不可能Discussiontechniques谈话技巧Hedging对冲Interrupting打断别人的讲话Referencing重复确认Concluding结束语Afterthemeeting会议跟进Today sDiscussionPoints今天的讨论要点 3 BeforetheMeeting会议准备 Agenda议程 Send outanagendatoallattendeesoutlining Peopleattending参加人Startandendtime开始时间 结束时间Objectiveofmeeting会议目标Discussionpoints讨论要点 Sendoutagendaatleastonebusinessdayinadvance 4 SampleAgenda PhoneorFace to FaceMeeting MEETINGAGENDAProjectName AfricaMiningProjectPurpose ObjectivesandElementsoftheMeeting RiskIdentificationWorkshopDateandTime Tuesday April12 2011 3 00p m 4 00p m HARDSTOP ExpectedAttendees J Smith Chair J WilderJ LyonR LakeyJ GrimesG JacksonP LabelleJ HughsonPlace TowerC Room701AgendaItem ListofAttachments Copyofriskmanagementstandardsandprocedures 5 OpeningtheMeeting宣布会议开始 Let sgetdowntobusiness Let sbegin shallwe It sabouttimewegotstarted Ok let sgetstarted 奥巴马 6 SettingtheScene会议目标 Themainobjectiveis Asyouareaware Asyouknow I vecalledthismeetingto I vearrangedthismeetingto 巴菲特 7 InvitingPeopletoSpeak邀请人他讲话 Wouldyouliketoopenthediscussion Bob Whataboutyou Bob Perhapsyouwouldliketogettheballrolling Bob Whatareyourfeelingsonthis Bob 洪博培美国驻中国大使 8 MakingyourPoint阐述自己的观点 Ibelieve AsIseeit It scleartome Personally Ithinkthat Inmyopinion Itlookstomeasif 9 LevelsofAgreement同意程度 Strong完全同意 You reperfectlyright Exactly Icouldn tagreemore Absolutely 10 LevelsofAgreement同意程度 MildAgreement同意 Youmayberightthere Isuppose That strue Isuppose Alright Iguess 11 LevelsofAgreement同意程度 MildDisagreement不同意 That snotreallyhowIseeit Ican treallyagreewithyouthere Idon treallyagree Ithinkyou remistaken 12 LevelsofAgreement同意程度 StrongDisagreement绝对不可能 I msorry butthat soutofthequestion Ofcoursenot Ithinkyou rewrong That sabsurd That sridiculous 13 DiscussionTechnique谈话技巧 Hedging对冲 Itakeyourpointabout but Ihearwhereyou recomingfromonthis but Iunderstandwhatyouaresayingaboutthe but Iknowwhatyoumean but Iseewhatyoumean but 14 DiscussionTechnique谈话技巧 Interrupting打断别人的讲话 CanIcomeinhereforasecond Idon tmeantoberude butmayIinterruptyouforasecond CanIjuststopyouforamoment Iknowwhatyoumean but Sorrytointerruptyou but 15 DiscussionTechnique谈谈技巧 Referencing重复确认 Asweweresayingearlier IfIunderstandyoucorrectly TogobacktowhatIwasjustsaying Areyousuggestingthat Areyousayingthat 16 DiscussionTechnique谈谈技巧 Concluding结束语 We rerunningoutoftime Ithinkwearegoingtohavetoagreetodisagree We regoingtohavetostophere Tosumup Togooverwhat sbeensaid 17 Afterthemeeting FollowupEmail跟进的电子邮件 ActionableItems行动计划 DearRichard Hopethise mailfindsyouwell IamwritingyouonbehalfoftheProjectLogisticsdivisiontosaythank youfortakingthetimetomeetwithusatourBeijingheadquarters ItwaspleasuremeetingyouandyourcolleaguesandIenjoyedyourpresentationonCOMPANYNAME shistory operationsandfuturedevelopmentplans Iamimpressedbyyouandyourteamandamlookingforwardtoexploringfutureopportunitieswithyou Perourconversation pleasesendusthenecessarydocumentsinorderforustobidforyourupcomingproject Aspromised myteamwillbecompletingthefollowing ACTIONABLEITEMACTIONABLEITEMACTIONABLEITEMAgain thankyouforyourtimethisafternoon andIlookforwardtostayingintouch Bestregards Bob 18 DiscussionPoints DoyouthinkwesternmeetingmanagementstyledifferalotfromChinesemeetingmanagementstyle 你认为中西方的开会方式有很多不同的地方吗 Whatdoyoulikemostaboutwesternstylemeetings 你最喜欢西方会议模式的哪一方面Whatdoyoulikeleastaboutwesternstylemeetings 你最不喜欢西方会议模式的