酒店基本服务用语中英文

酒店基本服务用语 一、欢迎和问候语：1) good morning(afternoon, evening),sir(madam).早上 (下午、晚上 ) 好，先生 (夫人 ) 。2) how do you do ?您好！(初次见面 )how do you do ?您好！glad to meet you .很高兴见到您。3) how are you ?您好吗？fine , thanks. and you ?好的，谢谢。您呢？4) welcome to our hotel (restaurant, shop).欢迎您到我们宾馆( 餐厅、商店 ) 来。5) wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6) i hope you will enjoy your stay with us .希望您在我们宾馆过得愉快。(客人刚入店时)i hope you are enjoying your stay with us .希望您在我们宾馆过得愉快。(客人在饭店逗留精品资料期间 )i hope you have enjoyed your stay with us .希望您在我们宾馆过得愉快。 (客人离店时 )7) have a goodtime !祝您过得愉快！二、电话用语8) i m shangshui hotel, front desk. can i help you ?山水大酒店，前厅。需要帮助吗？9) sorry , i ve dialed the wrongnumber.对不起，我拨错号了。10) may i speak to your generalmanager?能和你们总经理说话吗？speaking.我就是。11) sorry. he is not in at themoment .对不起，他现在不在。would you like to leave amessage ?您要留口信吗？12)pardon ?对不起，请再说一遍好吗？i beg yourpardon ?对不起，请再说一遍好吗？三、祝贺语13)congratulations!祝贺您！14) happybirthday!生日快乐！15) happy newyear!新年快乐！16) merrychristmas!圣诞快乐！17) have a nice holiday!节日快乐！18) wish you every success!祝您成功！四、答谢和答应语19) thank you (very much).谢谢您 ( 非常感谢) 。20) thank you for your advice (information, help).感谢您的忠告(信息、帮助 ) 。21) it s very kind of you .谢谢，您真客气。22) you arewelcome.不用谢。23) not atall .不用谢。don t mentionit .不用谢。24) it s my pleasure .很高兴为您服务。with pleasure .my pleasure .25) i am at your service.乐意为您效劳。26) thank you for staying in our hotel.感谢您在我们饭店下榻。五、道歉语27) i msorry .很抱歉。28) excuseme .对不起。29) oh, it is my faults.对不起，那是我的过错。30) sorry to have kept you waiting .对不起，让您久等了。31) sorry to interrupt you .对不起，打扰您了。32) i m sorry about this.对此表示歉意。33) i apologize for this.我为此道歉。34) that s all right .没关系。35) let s forget it .算了吧。六、征询语36) can (may ) i help you ?我能帮您什么吗？yes ,please .好的。37) what can i do for you ?我能为您干点什么吗？38) is there anything i can do for you ?有什么我能为您效劳的？39) just a moment , please .请稍等一下。40) may i use your phone ?我能借用您的电话吗？yes ,ofcourse .当然可以。certainly .当然可以。七、指路用语41) go upstairs/downstairs上楼/下楼42) it s on the second(third) floor.在二(三) 楼43) excuse me. where is the washroom (elevator) ?在哪儿？对不起，请问盥洗室(电梯)thisway ,please.请这边走。44) turnleft/right.往左 (右)转。45) it s in the lobby near the main entrance.在大厅近大门处。46) it s in the basement at the end of the corridor.在地下室走廊尽头。八、提醒用语47) mind (watch) yourstep.请走好。48) please becareful.请当心。49) please dont leave anything behind.请别遗忘您的东西 .50) don t worry.别担心。51) take iteasy.放心好了。52) please dont smokehere.请不要在这里抽烟。九、告别语53)goodbye.再见 .54) see youlater.等会见。55) goodnight.晚安。56) see youtomorrow.明天见。57) goodbye and thank you for coming.再见，谢谢您的光临。58) goodbye and hope to see you again.再见，希望再见到您。59) have a nicetrip!一路平安！60) wish you a pleasant journey! good luck!祝您旅途愉快！十、销售公关用语61) whatkindofrooms(food)样的房间 (菜) ？wouldyouliketohave ?您需要什么62) here is a brochure of our hotel.们酒店的小册子。这是介绍我63) we ll give you a 10% (ten percent) discount.我们给您九折优惠。64) we ll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。66) we accept yourterms.我们接受您的条件。67) may i introducemyself?让我介绍我自己。68) may i present you a little souvenir?小纪念品。