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构建防损企业文化,讲师:剧烈2009年6月13日,防损培训课程之,什么是防损?,抓小偷?,降低商品损耗?,保护门店资产?,防损的目的?,三者之间的关系,抓小偷,核心角色,主要角色,保护资产,控制损耗,辅助角色,防损的角色定位,防损的最终目的,保护门店资产!,门店资产包括:有形资产和无形资产。有形资产:商品、财产、建筑物无形资产:利润、员工和顾客、公司的声誉、 信息安全,我们靠什么?,管理!,什么是管理?,方法,效果,损耗管理能产生效果的方法在那里? 请看长沙爱家超市防损的变化!,这算什么?,这不算什么?但我们在努力去做!,“做”的含义,做的含义,进入到防损角色,采取防范措施,我们面临的问题1、不知道如何去做。缺乏的是方法 学习2、不想去做。欠缺的是意识 培养,防损不是什么高科技!,我该怎么做呢?,商品管理分类化,现金管理安全化,人员管理的动线化,信息管理的权限化,营运流程的制度化,企业文化,损耗管理的方法,商品管理分类化,普通商品,高损耗商品,易混淆物品,借用商品,报损商品,采取不同的管理措施,人员管理动线化,不诚实顾客,职业团伙,卖场员工,管理人员,收银员,依行走路线设计管理流程,信息管理权限化,总部信息系统,门店信息系统,财务信息菜单,收银机操作,部门信息菜单,查询权限与录入权限分离,现金管理安全化,收银钱屉,收银兑零,银行兑零,金库,备用金,采取不同的安全措施,防损管理制度的三个步骤,制度,是非,标准,营运流程的制度化,商品管理,人员管理,现金管理,设备管理,信息管理,形成完整的营运防损体系,烦死了!,制度也会老化!,构建防损企业文化,防损物质,防损行为,防损制度,防损精神,防损文化的四个层次,谢谢!,Friendship, the difference in China and the West,Chinese except friendships to be more lasting.Different foundations for friendships.Westerns expect friends to be independent. Chinese usually expect more from their friends.,Chinese except friendships to be more lasting.,For Chinese a true friendship endures throughout life changes. Chinese are friends even if they havent spoken for 20 years. If you shared something at one time, then all your life you are friends. This is the best of guanxi(关系), the Wide Web that connects Chinese through time and space. So, we can say Chinese invented the Internet long before Bill Gates was born.,In North America, even the relationship in which people feel close and tell each other personal problems may not survive life changes such as moving to another city, graduation from a university or marriage. If the people do not see each other regularly, the relationship is likely to die.,Different foundations for friendships.,Chinese friends share “ things in common”: a task, a class, the hometown. Friendships are formed by people who work or go to school together. You may or may not like the person, but if he or she can do something for you because of his position or job, you can be friends. But in North America, business and friendship are kept separate. The friendships are usually tied to specific activities. A person may have work friends and leisure (休闲时) activity friends. Also friends tend to have similar financial circumstances, because friendship in the West is based on equality.,Westerns expect friends to be independent.,Why? Its because their friendship is mostly a matter of providing emotional support and spending time together, so they do not feel comfortable in a relationship in which one person is giving more and the other is dependent on what is giving. A westerner will respond to a friends trouble by asking “What do you want to do?” The idea is to help the friend to think out the problem and discover the solution he or she really wants and then to support the solution. Chinese friends give each other more concrete help. A Chinese will use personal connections to help a friend get something hard to obtain. They give each other money and might help each other out financially over a long time.,Chinese usually expect more from their friends.,In the West, you can certainly ask a friend to do something with you, but you recognize that your friend may say no, if he or she gives you as reason. You would not expect a friend to drop everything to respond to a non-urgent need such as shopping. Nor would you expect a friend to recognize and respond to your wishes without stating them. A friend in China is someone who offers help without waiting to be asked. There are few limits to what you can expect from a friend.
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