职场英语.doc

Attachment 附件 Junk mail 垃圾邮件 CC- Carbon Copy 抄送 BCC- Blind Carbon Copy 暗抄送 I want to set up an e-mail account. 我想申请个电子邮件帐户。 Whats wrong with my e-mail? It cant get through.出什么问题了？我的邮件怎么发不出去了？ Could you please check the e-mail for me?能帮我查收一下邮件么？The e-mail you sent yesterday was returned as undeliverable. Maybe you should check the address. 你昨天发的邮件被退回来了。你是不是应当查查地址是否正确。迟到相关表达 如果上班迟到了，怎么办呢？首先要端正态度，向主管或者老板诚恳地道歉。之后再解释迟到的原因。 Im awfully sorry.我真的非常抱歉。May I offer my profoundest apologies?向您表达我最诚恳的歉意。I got stuck in traffic.我路上堵车了。 I was tied up with some urgent business.我刚才有点急事。闲谈有关表达闲谈（small talk），并不是漫无目的地聊天，而是为了正式会谈而打破僵局（break the ice）的一种谈话方式。 Hey, its such a lovely day isnt it?今天天气不错哦。 How do you like Beijing so far?你觉得北京怎么样？Lets get down to business, shall we?让我们开始谈正事吧。怎样和朋友寒暄 很多人可能认为最流行的是wats up man之类的，其实这种说法实际听到的并不多。如果有人这么说，恐怕倒是有点要耍酷的样子。我有几个黑人朋友，超级爱唱rap，他们就会这么说，可能是唱歌的后遗症，哈哈。基本上我听到wats up的几次都是从黑人嘴里听到的，还是很小的一部分黑人会这么讲最常见的说法是how are you doing?前面加上对方的名字，可以说hey Matt,how r u doing?一般来说hey显得比较亲近，而hi就比较生疏一些，不过也更加礼貌一些。这时候回答可以说：Im good或者更加省略地说good，说完之后可以反问how are u doing?如果想要和别人交朋友，一定要反问，不要只回答一下就算了。同样回答别人的问题的时候，也不要只说一个yes 或者 no否则别人会觉得你有不是很想要搭理的意思。 也有另外的说法，比如hows everthing 或者 hows the day goes?这些并不那么顺口，但是也时时可以听到。回答hows everthing可以说good 或者not bad。回答hows the day goes可以说smooth或者pretty good。比较随意。 有时候也可能会听到good day作为开门见山的问候。一般服务生说得很多。这时候可以不用回答，也可以说一声hi之后就告诉对方需要办什么事情。 如果对方介绍你和某人认识，可以在握手的时候说出自己的名字。比如Tim和James认识了，两个人握手的时候只要说Time和James就算介绍了。然后可以说how are u doing之类的来问候,也可以省略不说。当要道别的时候，可以说:James, i gotta go. nice meeting you或者nice talking to you。然后可以加上一些寒暄的话，比如have a niceday或者take care. have a nice day简直可以算得上北美最流行的道别寒暄了。几乎任何场合任何时 间都可以用。当然如果天很晚了，也可以改成have a good night，但是基本上没有必要区分的那么清楚。take care也很常用，大概相当于中文保重的意思。bye,have a nice day和take care甚至都可以叠加在一起用。 不过叠在一起女生用的明显比男生多，可能男生觉得说那么多话不够酷吧。如果在路上偶遇朋友，而对方正好要去餐厅之类的，可以说enjoy ur breakfast/lunch/dinner。一般来说如果对方告诉了你下一步他要去做什么，一定要说一些针对那个活动的寒暄。如果对方要去party或者玩乐的地方，可以先说cool，赞叹一下,然后分别的时候说have fun或者enjoy it。总结一下，和对方说话一定要多说两句，不要只回答对方的问题，除非当时时 间紧张比如急着要去上学，这种情况下说一下hi就匆匆走掉的情况也是很多的，大家心知肚明就可以了。另外如果对方告诉了你他要去做什么或者说了自己碰到的事情，一定要就这个事情发表一下意见，不要当作没有听见。记住这两点，是交朋友的起点。房间预订 很多时候为了保成工作，人们出差前都是要打电话预订宾馆房间的，本期节目就让大家了解一下如何进行房间预订（room reservation）。Id like to reserve a single room for three nights from March 5.我想在三月五日订一个单人房间，住三天。 I want to take the one with a front view.我想要一个朝阳的房间。 Id like a quiet room away from the street.我想要个不临街的安静房间。 Ok, Ill take it.好吧，我就订这个房间了。Hotel check in入住酒店当你做好Room reservation房间预订；就可以Hotel check in入住宾馆了；When you get to the hotel当你进了宾馆After filling some information填完表格The staff will give you the key card. 工作人员就会给你一张房卡Key card is not a real key. 这不是真的钥匙，而是可以做房门钥匙的一张卡。如果宾馆的服务够好，他们会告诉你:Breakfast included and thats the extra thing you get with the room.房费含早餐,这是附加于房间的额外服务。And this no need for you to pay for your breakfast.你就不需要再为早餐付费。Of cause I think that has already been included in you room price.当然我认为它已经包含在你的房费里了。交待完这些后，你可能会听到一句:The porter will take your bag up to room.服务生会把你的行李拿到房间去，But they are not only carrying things. 但他们不光是搬运行李.He also show you the room.他们还会向您介绍房间。You have to tip them after. 你要为他们提供的服务付小费。当然各国的情况不一样。In America is about 5$ I think.在美国小费标准约5美元。 身处职场的我们会议是肯定少不了的了。如果你可以主持一次会议呢，就一定要抓住这个机会，在老板面前好好秀一下自己的英语哦。那么今天为大家带来的主持会议可以用到的英语。 I would like to express my welcome to all of you. 欢迎大家的到来。 Get going, shall we?咱们开始吧。 Lets welcome Mr. Smith to say something about this issue.让我们欢迎史密斯先生就这个问题谈谈吧。 I think weve done the consensus. Thanks for your participation.我想我们已经达成共识了，感谢大家的参与。会议英语词汇assembly 大会 convention 会议 party 晚会，社交性宴会at-home party 家庭宴会 tea party 茶会 dinner party 晚餐会garden party 游园会 dance(party), ball, fandango 舞会 reading party 读书会fishing party 钓鱼会 sketching party 观剧会 birthday party 生日宴会Christmas party 圣诞晚会 luncheon party 午餐会 fancy ball 化妆舞会commemorative party 纪念宴会 wedding dinner, a wedding reception 结婚宴会banquet 酒宴 pajama party 睡衣派对 buffet party 立食宴会cocktail party 鸡尾酒会 welcome meeting 欢迎会 farewell party 惜别会pink tea 公式茶会 new yearss banquet 新年会 year-end dinner party 忘年餐会box supper 慈善餐会 fancy fair 义卖场 general meeting, general assembly会员大会congress 代表大会 board of directors董事会 executive council, executive board 执行委员会standing body常设机构 committee, commission委员会 subcommittee附属委员会，小组委员会general committee, general officers, general bureau 总务委员会secretariat 秘书处 budget committee 预算委员会 drafting committee 起草委员会committee of experts 专家委员会 advisory committee, consultative committee 顾问委员会，咨询委员会symposium 讨论会 study group 学习研讨会 seminar 讲习会，学习讨论会meeting in camera 秘密会议（美作：executive session） opening sitting 开幕会final sitting 闭幕会 formal sitting 隆重开会plenary meeting 全会sitting, meeting 开会（美作：session） session 会期，会议期间（美作：meeting）working party 工作小组 seat, headquarters 席位governing body 主管团体 round table 圆桌to sit a meeting, to meet a meeting, to hold a meeting 召开会议课程讲解有时候要辞职面对一起工作很久的同事或者老板，是很难说出口的。那么本期节目教大家如何表达我要辞职、我要离开。注意哦，辞职一定要提前打招呼，不要说走就走，要给别人留出时间找人补充你的空位。 Its really hard for me to say that Ive got a new position at another company. 这的确很难开口，但我在别的公司找到了新的职位了。 Ive been trying hard, but I dont think Im up to the job. So here is my resignation. 我已经很努力了，但我仍然觉得不能胜任这份工作，这是我的辞职信。 Sorry for quitting at this time, but Ive decided to study abroad. 很抱歉这个时候提出辞职，但我已经决定要出国留学了。 I think its about time for me to leave. Heres my resignation. 我认为是时候离开了，这是我的辞职信。辞职 表示感谢 每个人都可能会遇到辞职的情况，但是，离开原公司的时候，不要忘了向你的同事或者老板表达感谢，不要过河拆桥哦。当然也不要显得过于留恋，点到为止。 I really appreciate the opportunities you gave me and I learned a lot from that. 真的很感谢您为我提供的机会，我学到了很多东西。Thanks for your help. I do like the company and the people I worked with. 谢谢你对我的帮助，我真的很喜欢这家公司和我的同事们。 I was really happy here. Youre always been great to me. Thank you all. 我在这儿过得很愉快，你们一直都对我很好，谢谢大家。I gain a lot of experience here. 我在这儿得到了很多经验。职场英语送礼物A surprise for you. Hope youll like it.给你惊喜哦，希望你会喜欢。 Heres a souvenir for you. I bought from Beijing. 给你个纪念品，这可是我从北京带来的哦。 Wow, is it really for me? Its just what I want. 这真的是送给我的吗？我一直想要这个呢。 Thats so nice of you. Shall I open it? 你太好啦，我能打开看看吗？送礼收礼实用英文表达按英美的习俗，送礼物不但可以表示感激之情，也常用来作为联络感情的一种方法。无论是父子、夫妻、朋友、情侣，彼此都可以借互赠礼物来增进感情，且并不拘泥于任何形式。不少人甚至动手做上一份小小的礼物送给朋友或亲人。需要注意的是，这里送的都是表示情谊的小礼物，而不是有所图谋的贿赂。 接受礼物时，除了向对方道谢外，外国人，尤其是英美人士还习惯当场拆开礼物，并且礼貌地问一句May I open it? 礼物拆开后，再大大赞扬一番。 我们来看看送礼和收到礼物后常用的表达。 A Giving gifts送礼 1. This is a small present for your son. 这是送给你儿子的小礼物。 2. Heres a small souvenir from Beijing. 这是在北京买的小纪念品。 3. I have a surprise for you. 我要给你一个惊喜。 4. This is for you. I hope youll like it. 这是给你的，希望你会喜欢。 5. Happy Birthday! 祝你生日快乐！（同时双手奉上礼物。） B Receiving gifts接受礼物 1. Thank you. I like it very much. 谢谢。我很喜欢。 2. Thank you. May I open it? 谢谢。我可以拆开吗？ 3. Oh, a watch/xxxx! Is it really for me? 喔，一只表/xxxx！真的是给我的吗？ 4. This is just what I want to have. 这正是我想要的。 5. Its so nice of you. 你真好。职场上的交往，很多时候，认识就比不认识强，怎样才算是认识了呢？大家可能首先想到互通姓名，今天的节目就是告诉大家如何礼貌的询问他人的姓名。 What name shall I say? 您怎么称呼？ May I have your name please? 能告诉我您的名字吗？ Im sorry. I didnt catch your name. 不好意思，我没记住你您的名字。（言下之意，请把名字再告诉我一遍。） Are you Mr. White. Hi Im Kiele from ABC Company. Let me introduce a friend of mine. 您是怀特先生吗？我是ABC公司的kiele，请允许我为您介绍我的一个朋友。工作当中，很容易碰到需要打断别人的情形。比如向你的老板交代工作的时候刚好他在谈别的事情，那么如何做到既不耽误工作，又不会使被打断的人不高兴呢？Im sorry, but may I interrupt you a few seconds? （很抱歉，我能打断您一下么？） If you dont mind, may I say a word here? （如果您不介意的话，我想在这儿说上一句。） Excuse me for interrupting you. （对不起打断您说话了。） Just a moment please, I want to say something about the issue. （稍等下好吗？我想就这个问题说明一下。）职场中再见的说法.我们在生活中可以说see you /goodbye 表达再见的意思.在职场上的再见就不能像生活中那样随意,至少看上去要比较正式一点.(1)Well,I have an appointment now, I think Ive to go.我还有点事,先走一步.(2)I guess Id beeter go now,Its getting later.我想我现在应该走了.(3)Im quite hurry too,so see you later.我也有点事情,回头见.(4)We are so sorry you have to leave now.Well,take care for yourself.你要走了,真是太遗憾了.请多保重. 我们在工作当中很容易碰到需要打断别人的情景，比如说你在向老板交代工作的时候，正好了，他在谈别的事情，这时侯了你又很着急，那么如何做到既不耽误事情，又不会使被打断的人不高兴了。今天了，我们就要告诉大家几种礼貌打断别人的说法： I am sorry ,but may I interrupt you a few seconds?很抱歉我能打断您一下吗？首先要道歉，interrupt 在这里是打断的意思，a few seconds 说得非常客气，就是耽误您几秒钟的时间哦。OK，the next sentence ：If you dont mind, may I say a word here?如果您不介意的话了，我想说一句。if you dont mind 也是一个很客套的，如果您不介意的话，先征求别人的同意。Or we can say: Excuse me for interruptting you .对不起，打断您说话了。excuse me 在英文里是对不起、劳驾的意思，相当于是我们第一句说到的 I am sorry . OK? 看最后一种说法：Just moment please,I want to say something about the issue.稍等一下好吗？我想就这个问题说明一下，just moment please,I want to say something about the issue.how to interrupt the others in the polite way. All right ,I think its the end up the show and Ill see you tomorrow. This is kiele from office english. 职场上的交往，很多时候，认识就比不认识强，怎样才算是认识了呢？大家可能首先想到互通姓名，今天的节目就是告诉大家如何礼貌的询问他人的姓名。 What name shall I say? 您怎么称呼？ May I have your name please? 能告诉我您的名字吗？ Im sorry. I didnt catch your name. 不好意思，我没记住你您的名字。（言下之意，请把名字再告诉我一遍。） Are you Mr. White. Hi Im Kiele from ABC Company. Let me introduce a friend of mine. 您是怀特先生吗？我是ABC公司的kiele，请允许我为您介绍我的一个朋友。在办公室接电话，可能是大家每天都要做的事情。可是有些人打起电话来就喋喋不休、没完没了地说，这时候你就应当客气地跟他说，我要挂电话了。 Sorry, but Id better to hang up now. I have to get back to work. （不好意思，我想我要挂电话回去工作了。） Im quite busy at the moment, could you call back later? （能晚点打来吗？我现在有点忙。） Its getting late. Shall we talk about this tomorrow? （很晚啦已经，要不我们明天再说。） I wont keep you any longer. （我不耽误你时间了。）电话用语小结情况 (一) 打电话的人找的是你自己打电话来的人你 (接电话的人)Is Daisy there? (Daisy 在吗?) Speaking. 我就是。This is she. 我就是。 (注: 男的用 This is he.)Youre speaking/talking to her. 你正在跟她说话。 (注: 男的用 Youre speaking/talking to him.)This is Daisy. 我就是 Daisy。Thats me. 我就是。情况 (二) 打电话的人要找的人不在打电话来的人 你 (接电话的人) May I speak to Mr. Gates? (请问 Gates 先生在吗?) Hes not here right now. 他现在不在这里。Hes out. 他出去了。Hes in a meeting right now. 他现在正在开会。Youve just missed him. 你刚好错过他了。Hes just stepped out. 他刚好出去了。情况 (三) 打电话的人要找的人不在, 问对方是否要留言打电话来的人 你 (接电话的人) Can I talk to Mark? (我可以跟 Mark 讲话吗?) Hes out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?Hes not available right now. Can I take a message? 他不在, 我可以帮你传话吗?面试是求职过程中的一道门槛，可以说是相当重要的。面试中的问题常常会让人摸不清头脑，下面就介绍一些常见的面试问题。 Why are you interested in our company?你对我公司的哪方面感兴趣。 What kinds of positions do you want? 你想要一个什么样的职位。What interests you the most about this job? 这份工作最吸引你的是什么呢？ Why do you think you are qualified for this position? 你认为自己有何优势能争取到这份工作？六个经典的英语面试问题work experience is the type of work youve done in the past. If you havent started working yet you can say Right now Im still a student. or Im a recent grad and Ihavent started working yet. In the second sentence, recent grad is short for recent graduate and means that you have just finished school. 请告诉我你过去的工作经验，工作经验就是你过去所做的工作。如果尚未开始工作，就可以回答“Right now Im still a student.”（现在我还是个学生。）或者说“Im a recent grad and I havent started working yet.”（我刚刚毕业，还没有开始工作。）“recent grad”是“recent graduate”的缩写，意思是刚刚毕业。Second One: Whats your greatest weakness?This is a popular question that western employers like to ask to make candidates nervous! In fact, they ask this to know how you respond to a difficult question. You shouldnt answer by telling your greatest weakness since you might not get the job! Instead, you can tell them something that isnt directly related to the job position.你最大的缺点是什么？西方老板特别爱问这个问题，让面试者感到很紧张。事实上，他问这个问题是看你对棘手问题的反应。你没必要如实回答你的弱点，因为那有可能让你得不到这份工作。相反，你可以告诉他们一些与工作不直接相关的事情。Third One: Why do you feel you are qualified for this job?This question is a good opportunity to brag a little bit. You should talk about some extra skills you have that maybe wasnt included in your resume, or talk about your greatest strength in more detail.你为什么觉得自己胜任这份工作？这时候你要充分发挥你的“自夸”本领。你可以讲述一些简历资料里面没有包括的技能；或者是再详细强调一下你的特长。Fourth One: What kind of salary did you have in mind?Salary is how much money you earn, usually per year. When asked this, its best to answer with a salary range or approximation and not an exact figure. This shows that you are familiar with the industry if you know what the approximate salary should be.你期望的薪水是多少？“salary”就是你赚多少钱，通常是年收入。回答这个问题时，最好说出一个大致范围，而不是一个确切的数字。如果你能说出这个工资范围，那就说明你对此行业非常了解。Fifth One: If hired, when could you start work?When answering this its best not to say you can start right away. This might make you seem very desperate for a job. A safe answer would be I can start at the beginning of next month.如果雇佣的话，你什么时候开始工作？回答这个问题时。一定要注意！不要说我马上可以工作。那会让对方认为你非常迫切地需要这份工作。一个非常保险的回答可以是“I can start at the beginning of next month.”（我下月初可以开始上班。）Sixth One: What kind of work does the posi-tion involve?You can ask this to clarify exactly what kind of work youll be doing.这个职位包括哪些工作？通过问这句话，你可以清楚地了解到你的工作内容。常见面试问题（二）上期节目我们说到了面试的重要性，那么，我们仍旧继续这个话题，来说说常见的面试问题。 What kind of person do you like to work with? 你喜欢和什么样的人共事呢？ Would you mind working overtime? 你介意加班么？ Whats your salary requirement? 你能接受什么样的薪水？ Would you mind going out for business trips? 你愿意出差么？流利面试英语I：Interviewer（面试者）A：Applicant（求职者）教育背景：简明扼要，实话实说尽管你在简历中对自己的教育背景作了介绍，但在面试时，面试官还有可能就此方面提问。还是事先做点准备吧。 I:what is your major? A:My major is Business Administration. I am especially interested inMarketing.（不仅回答了问题，还顺带一句介绍了自己较为感兴趣的方面，简明扼要。）I:Which university are you attending?A:I am attendingUniversity.I:Have you received any degrees?A:Yes. First, I received my Bachelor degree in English Literature, and then an MBA degree.I:What course did you like best?A:Project Management. I was very interested in this course when I was a student. And I think its very useful for my present work.I:Do you feel that you have received a good general training?A:Yes, I have studied in an English train-ing program and a computer training program since I graduated from university. I am currently studying Finance at a training school. 工作经验：显露实力，避免炫耀I:Have you ever been employed?I:Your resume says you have had one-year experience working in a foreign representative office in Shanghai, may I ask why you left?A:I worked in a foreign rep.office for one year.However,I left there two years ago because the work they gave me was rather dull.I found another job that is more interesting.I:Have you done any work in this field?I:What qualifications do you have that make you feel you will be successful in your field?I:What have you learned from the jobs you have had?A:I have learned a lot about business know how and basic office skills. In addition, I learned at my previous job show to cooperate with my colleagues.I:Whats you major weak point?A:I havent been involved in international business, so I dont have any experience, but I have studied this course in the International Business Training Center of theCompany.I:What are your greatest strengths?（实话实说好了，不必客气，但应注意语气和表情，不要给人炫耀之感。）I:Please tell me about your working experience.I:Does your present employer know you are looking for another job?A:No, I havent discussed my career plans with my present employer, but I am sure he will understand. 性格爱好：表现积极、合作的一面I:How do you spend your spare time?I:Are you interested in sports?I:Do you think you are introverted or extroverted?I:What kind of personality do you think you have?A:I always approach things very enthusiastically. When I beg in something, I dont like to leave it halfdone. I cant concentrate on something new until the first thing is finished.I:What is the most important thing for you to be happy?A:Different people have different ideas. I think the most important thing for me is having a good relationship with my family members and my friends. My family has always been very closeknit, and my friend sand I spend a lot of time together. Without that I would be much less happy than I am.I:What makes you angry? A:Dishonesty. Its unacceptable.I:What are your personal weaknesses?A:Im afraid Im a poor talker. Im not comfortable talking with the people whom I have just met for the first time. That is not very good for business, so I have been studying public speaking.I:Are you more of a leader or a follower?A:I dont try to lead people. Id rather cooperate with everybody, and get the job done by working together. 工作要求：我能胜任I:Do you think you can make yourself easily understood in English?A:Yes, in most circumstances.I:Are you available for travel?A:Yes, I like traveling. I am young, and unmarried. Its no problem for me to travel frequently.I:How about overtime work?A:Overtime work is very common in companies. I can work overtime if its necessary, but I dont think we will work overtime everyday.I:How long do you think we can depend on your working here?I:Do you like regular work? A:No, I dont like regular work. I am interested in different projects with new opport unities and new challenge, but I can do regular work if the company needs me to do so.I:What salary do you expectA:Shall we discuss my responsibilities with your company first?I think salary is closely related to the responsibilities of the job.I:Do you work well under pressureA:Working under pressure is exciting and challenging. I dont mind working under pressure. I work well