verbal communication.doc

Importance of verbal communication1. When it comes to business, verbal communication is very important for the reason being that you are dealing with a variety of people. In some cases you may deal with the people who have different culture, ages and different level of experiences.2. Imagined that you express yourself the same way with custom with different culture, is much older than you and have many years of experience in his field. Most likely your thought may have difficulty to express, Thus, it is necessary to have a proper skill when using verbal communication while dealing with different people.How to improve it?1. use positive words2. tell or narrate a story3. ask the right question4. think and prepare before you speak5. reduce your usage of verbal pause6. avoid careless languageChineseEnglishFormal relationshipSurname + titleTitle + surnameNeutral relationshipSurname + titleTitle +surnameGiven nameClose relationshipGiven nameGiven name中国名字：百家姓，纪念日：孙国庆，时期：刘解放，目的：领弟，招第称呼人：同志。美国人把恋人称“蜜”；阿拉伯人用“我的黄瓜”；波兰人把自己的情人比喻为“饼干” 法国人把自己心爱的人称为“小卷心菜绰号： nickname 豹子头林冲，花和尚鲁智深，白眉大侠徐良古代兄弟称呼兄弟排行称谓：古代以伯、仲、叔、季来表示兄弟间的排行顺序；伯为老大，仲为老二，叔为老三，季排行最小。父之兄称“父”，父之次弟称为“仲父”，仲父之弟称为“叔父”，最小的叔叔称“季父”，后来父之弟都统称为“叔父”。称赞：We all know that human beings are social animals. As grease for a social wheel, compliment plays more and more important role in our daily communication.Many people nowadays, especially westerners, nothing works better than a sincere compliment if you are to establish a better relationship. Take Americans for example, they are very open and straight forward, ready to pay a compliment frankly. However this is not the case with the Japanese. Some of them are so reserved and chary about praising that we must be very careful when praising them. Mika is a Japanese girl and Alice is an American student studying in Japan. One Sunday morning, Alice decided to pay a visit to Mikas house as she has never been to a Japanese house before.Mika write:My friends seems to lack a sense of modesty. Obviously she doesnt know that in Japan people are expected to shrug off others compliment to avoid showing off. When she praised my house, I feel very happy, but I try to show modesty by denying. This behavior seemed to make my friend unhappy. Whats going wrong? I am confused.Alice write: Im so embarrassed by my friends over-politeness. When I give a compliment to her house and dinner, she just said no to me. Her repeated refusal made me tired. Is it she too shame? Or she doesnt like my compliment? I am really puzzled. This is a typical example showing how a simple compliment can result in great misunderstanding in our daily life.The fact is that people felt it hard to accept a compliment with grace, let alone to give one. She is so upset by the flattery that she kept shrugging