The_New_World_of_Work_at_eircom

Microsoft BreakfastSeminar6thMarch2009 JohnMcIntyreHeadofBusinessSolutionseircomITjmcintyre eircom ie IntroductionandAgenda MajorchangeinworkingenvironmentforDublinOfficeStaffReductionofavailabledeskandstoragespacesOpenplan nooffices pressureonavailablemeetingroomspaceWirelessNetwork Wi Fi availableinnewbuildingPresentsauniqueandunprecedentedopportunitytoredefinehowweworkImplementtheNewWorldofWorkProgramImproveproductivitybymakingstaffmoreeffectiveGainbackworkingtime useforhighervalueactivitiesUsethetechnologiesweselltoourcustomers Drinkourownchampagne Dowhatwedo butinacompletelynewway Benefitsnotrestrictedto1HSQStaffAllknowledgeworkersinthecompanycanbenefitSomeofthebestbenefitsarefordistributedteams 1500DublinStaffmovingto1HeustonSouthQuarter DriversandContext OpportunitytoexploitUnifiedCommunications WhatisUnifiedCommunications Toolsandsystemsaretheenablers e g SharePoint OfficeCommunicator Office2007 Processes orUsageScenarios andTrainingbringthetoolsintocommonusage e g Setupameeting PlaceacallfromyourPC TrainedpeoplebringitalltogetherandusetheToolsandProcessestobecomemoreproductive e g BrownBaglunchpresentations intranetvideos etc Acollectionoftools systems processesandtrainingmaterialsintendedtobringabouthigherlevelsofpersonalandgroupproductivityineircom NewWorldofWorkProgram Employees Visitors Printing CashlessCanteen RemoteWorking Integrated PervasiveCollaborationEnvironment UnifiedPresence Communicationenvironment InstantConferencing Web Video Voice ConnectedSmartphone Portable WirelessConnectedDevice Entry CashlessCanteen Printing RemoteAccess IPTelephony CompletelyNew Enhanced AlreadyAvailable InformalMeetingSpaces HighQualityMeetingRoomsandAVFacilities EnterpriseSearch PaintingtheVision BuildingtheBusinessCase WeneededtoinvestmoneyforextrainfrastructureeircomhasverystrictcapitalapprovalrequirementsWehadtobaseourBusinessCaseonProductivityImprovementsProductivitycasesarenotoriouslydifficultSo wetookthefollowingapproach DesktopTools MicrosoftEnterpriseAgreement OfficeCommunicationServerandSharePointInfrastructure Microsoft PCRefreshNewLaptops Desktops Dell BuildingtheBusinessCase OutlinetheInfrastructure LAN WANInfrastructure Cisco FileandPrint HP IPTelephony Nortel ActiveDirectory Microsoft ExchangeMail Microsoft FutureIntranetPlatform ReplacewithSharePoint FutureLOBAppsonSharePoint eIT Partners KeyEnablerforNWOW BuildingtheBusinessCase Makethebenefitoftoolsconcrete eircomTrial 30 40 IncreaseinEffectiveCommunicationwithotherCommunicatorUsers allowsyoutoconsultwith3rdpartiesnotdirectlyinvolved withoutleavingtheconfcallandwithouttyinguptoomuchoftheiroryourtimeintheprocess Thisfeedbackwasfromour100UsertrialTheseresultsaremagnifiedaswerollout Lessemail Lessfixedvoicemail Lesssms Lessmobilevoicemail morequickanswerstoquickquestions makeshomeworkingseemless wishingmorepeopleweresetup soeasytoseeifpeopleareavailableornot verypleasedwith communicator offersthechancetoconductbusinessefficientlyanytimeanywhere estimate 10 20 timesavings 0 5 1dayperweek highersuccessrateincontactingpeoplewhoareindicatedasavailable estimatethatmysuccessratewas 90 comparedwithanormalrateof40 instantmessaginghasallowedmetogetquickanswerstourgentquestionswhilepeoplewereonconferencecalls Eachsuccessfulresponsesavedme upto24hrswaitingonane mailresponse Each video conferencecallhasthepotentialtosavemeupto8hourstravel Presencefunctionality isaninvaluabletool minimisestheamountoftimewastedthroughincompletecallsandinefficientvoicemail Theabilityto tag acontact tobealertedwhetherhe sheisavailableisparticularlyuseful Iestimatethatthisfunctionalonesavesme1houraweek OCS2007hasimprovedalotthecommunicationinourteam weusedalotIMandsimilarsystemsinmypreviouscompany andnowI mreallyhappytobeabletouseitineircom usingSharepointtosharedocumentsbetweendepartments wealwayshaveaccesstothedocumentsandalsoithelpsmanagethechangecontrolandsecurityofimportantdocuments projectplans Per dayonworkingoffthecorrectversionofadocumentthatissharedwithateam 10mins BenefitsofTools Irishworkersarewastingapproximately73minsperweekplayingphonetag DamovoReport January2008 73minutesperweekfor4 000eircomknowledgeworkersisover 6mannuallyinlostproductivity 29perhour 44WorkingWeeks Ifwegetback30minutesperweekforjust1 500ofthe4 000people HSQPopulation webenefitbyapprox 950kinproductivitygain OtherBenefitsReductioninneedfortravelImprovedInternalCommsCapability LiveBroadcast EnhancedIntranetPlatform furtherprojectrequired BusinessCaselookback Implementation IncreasedResilienceEnhancedStorageFullBackupExternalConnectivity NoResilienceLimited