宾馆英语试题.doc

前厅接待英语考试试卷 姓名： 总分： 口 语 部 分（65分）一、 单词、短语。（25分）（一） 英译中（12分）。Lobby Emergency exit Room charge Bell Service Credit card Foreign Exchange Single room Standard room Delay Check-out Luggage Storage Identification Department time （二） 中译英（13分）。直走 向左/右拐 坐电梯上楼 五楼 在第一个拐弯处向左转 大堂副理 贵宾楼餐厅 商务中心 客房 钥匙卡 到达时间 请出示您的护照 请您签名 三、翻译。（40分）（一）英译中（12分）1. Id like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. Id like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. Id like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I cant find the exact spot on the map.11. Id like to change some US dollars and Id like to know todays exchange rate.12. Can you change the room for me? Its too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。5.谢谢您打电话来，我们期待为您服务，再见。6.我们应该把帐单寄给谁？7.那天晚上各种类型的房间都预约额满了。8.能出示一下您的护照吗？9.别着急，先生。我传呼大堂副理来帮您。10.我们的行李员会帮您拿行李，并领您去房间。11.很抱歉，这违反酒店的规章制度。12.中午12：00前未离店的客人需加收50%的房费。13.您包里有贵重或易碎物品吗？14.您可以去收银处兑换钱。15.对不起，先生，这里有些错，请您稍候，让我更正一下。16.请把这张字条交给出租车司机，他会送您到那里的。17.这儿用说明酒店的服务手册。18.总台有存放贵物品的保险箱。19.根据酒店规定，对于没有预订的客人，我们要收一天的费用作为押金。20.请问您要地图或是酒店名片吗？21.先生，您可将房间保留至下午6时，但根据宾馆规定，恐怕我们要收半天房租。22.对不起，国内电话是没有对方付费的，您得自己付款。23.打外线请先按9，听到声响后再按您的要的号码。24.您最好要求叫醒服务。25.请问需要帮您叫车吗？26.我们发出传真后，会把您的原文送到您房间去的。27.您包里有贵重或易碎物品吗？28.请去那边帐台付款。笔 试 部 分（35分）一、 选词填空（10分）。kind check arriving bill stay reservation booked pay deposit check-out check-in see receipt1、Do you have a ? Have you ever a room?请问你有预定吗？ 请问你订过房吗？2、What of room would you like (or prefer)?您希望要什么样的房间？3、What time will you be ?您将何时到达？4、How many days/nights will you plan to here?你打算住几天(晚)呢？5、How would you like to your bill? By cash or credit card?你打算怎样付款呢？ 现金还是信用卡？6、Please pay 600 RMB as for one night stay according to our hotel regulations/policy!根据本酒店的规定(制度)住一夜需要预付600元人民币。7、Here is your . Would you please check it?这是您的帐单，请您过目。8、Do you want to ?你想要退房吗？9、Please wait a moment while the room attendant you room.麻烦你等一下服务员正在查房。二、 句子、情景对话。（25分） Reservations R Mr. Bellow B R: . May I help you, sir? B:I booked a twin-bed room with bath three weeks ago. Im Henry Bellow R: , Mr.Bellow. Ill check the Arrival List. Sorry to have kept you waiting, Mr.Bllow. Yes, you have reserved a Standard Double Room start today to the 29th. B:Yes, exactly. R: , please? B:Here you are. Is it all right? R:Yes, thanks. ? B:Could I pay with travelers checks? R:Certainly. Heres the key to room 908. Please keep it.And the bellman will show you up. , sir. And enjoy you stay. B:Thank you.Good night!A:Welcome to our hotel.B:Good morning.C: How many days/nights will you plan to stay here?D:Hello!E: Can I help youF: What kind of room would you likeG: How long do you intend to stay in this hotelH: May I have your name pleaseI: May I have your credit card for a whileJ: Have a nice eveningK: Just a moment, pleaseL: Could I see your passportM: What would you like to pay, in cash or by credit card酒店客房服务英语考试试卷（口试） 姓名： 总分： 一、 单词、短语。（25分）（一）英译汉（12分）。elevator / lift telephone table desk TV set night table tea pot telephone bath room laundry bag toilet paper slippers 汉译英（13分）。直走 向左/右拐 坐电梯上楼 五楼 在第一个拐弯处向左转 贵宾楼餐厅 商务中心 客房 钥匙卡 大堂 清扫 夜床服务 二、句子、对话译英：(由服务员用英语回答)1.先生，我可以领您到房间吗？May I show you to your room, sir?2.希望您在我们饭店生活得愉快。We hope you have a pleasant stay in our hotel.1.题：我非常高兴为您服务。Im glad to serve you.2.我是楼层服务员，我能为您做事吗？Im an attendant on this floor, what can I do for you ?3.对不起，让您久等了。Sorry to have kept you waiting so long.4.如果您有衣服要洗，请放在洗衣袋里，每天上午09：00钟收取。If you have laundry, leave it iv the laundry bag, itll be collected at 09:00 every morning.5.对不起，打扰您了，我现在可以打扫房间吗？Im sorry to disturb you, May I clean your room now?6.您需要热开水和冷水吗？Do you need hot water and cold water now?7.先生，这是电灯开关，那是温度调节器。This is the light switch and that is the temperature adjuster, sir.8.每天晚上8点钟至次日凌晨2点，饭店播放闭路电视。There are closedcircuit television (inhouse TV ) programs from 8:00P.M.2:00A.M.every day.9.请您把您的名字和房间号码签在帐单上。Please sign your name and room number on the bill.10.您有事情唤服务员，请按电铃。If you need help, please push the bellbutton.11.当您离开房间时，请把房间钥匙放在服务台。Please leave your key at the service desk when you leave your room.12.请告诉我您的姓名和房号。May I have your name and room number, please.13.我是服务员，请让我看一下您的住房卡好吗？Im the attendant, would you please show me you room card?14.您的房号是731，我领您去。Your room number is 731, let me show you up there.15.您要新开水吗？Would you like fresh hot water in the thermos now?16.我可以做夜床吗？May I make your bed now?17.您看房间是现在清扫还是等会儿？Shall I clean the room now or later?18.这是您的房间钥匙。Here is your room key.19.我可以来收长途电话费吗？May I collect the bill for the long distance call?20.如果您希望我们帮您擦皮鞋，请将鞋放在门外。If you want to have your shoes polished, please put them outside the door.21.您有衣服要洗吗？Do you have any clothes to be cleaned?22.对不起，这件衬衫口熨坏了，我们赔您20元钱可以吗？Im very sorry, the cuff of your shirt was damaged when we pressed it ,We have arranged to pay 20 yuan for compensation, is it OK?23.您的衣服织补好了，您看是否满意？Your coat has been mended, is it all right?24.我可以补充您的小酒吧吗？May I refill your mini bar?25.您需要叫早服务吗？Do you want morning call?26.请您与楼层服务台联系。Please contact the floor service counter.27.您的行李都在这里，共七件。All your luggage are here, seven piece in all.28. (恭桶)不能冲水了，我去找人来修理。Sir, the flush is not working, Ill send someone to fix it.29.先生，我可以领您到房间吗？May I show you to your room, sir?30.希望您在我们饭店生活得愉快。We hope you have a pleasant stay in our hotel.二、英译中(请服务员准确地将听到的英语译成中文)1.Can I have my breakfast brought to the room?我可以在房间用早餐吗？2.Im looking for the room 1208.请问1208号房间在哪？3.How about getting me an extra blanket and two pillows?答：我想多要一个毛毯和二个枕头可以吗？4.I cant fall asleep because the tap is dripping.答：水龙头漏水，吵得我无法入睡。5.There is a hole in this coat, please mend it for me.答：衣服上有一个洞，请代为织补一下。6.There is a button missing on my coat, can you sew on a button for me?答：我衣服上掉了一个扣子，你能帮我配一个吗？7.Is there a dance hall here?答：这里是舞厅吗？8.Please clean it when Im out.答：请等我出去之后再打扫房间。9.Some of my friends will come and see me this afternoon. Would you please bring me some more tea cups and chairs?答：今天下午有一些朋友将来看我，你能给我一些茶杯和椅子吗？10.Can this room be kept for me?答：这间房间可以为我保留吗？11.Ill leave a note for him. Please give it to him.答：我留下一张纸条，请转交给他。12.If someone calls me, please tell him that Ill be back after ten oclock.答：如果有人来找我，请告诉他我在10点钟以后回来。13.Ill be checking out around noon. Where can I pay my bill?我要在中午结帐，请问在哪付款？14.Can you tell me something a bout the climate here?你能给我介绍一下此地的气候吗？15.Excuse me, but something is wrong with this socket.答：对不起，这个插座坏了。16.Its my wifes birthday today, I would like to order cake.答：今天是我夫人的生日，我想订个蛋糕。17.The light of this room is dim, please get me a brighte one.答：房间灯光太暗，可否调一个亮点的灯泡？18.What will the weather be like tomorrow?答：明天天气如何？酒店餐厅服务英语考试试卷（口试） 姓名： 总分： 一、 单词、短语。（25分）（一）英译汉（12分）。bowl banquet hall table Spoon Steak Soup Winecup Coffee cup Wine Buffet Sugar fork 汉译英（13分）。贵宾楼/云霄阁餐厅 中/西餐 坐电梯上楼 五楼 在第一个拐弯处向左转 餐巾 牛奶 果子汁 牛肉 面包 主菜 冰淇淋 二、句子、对话译英：(由服务员用英语回答)1. Sit down , please. Here is the menu. May I take your order?/Are you ready to order, sir?请坐，给您菜单，先生，您要点菜吗？2. What would you like to have, coffee or tea?您要喝咖啡还是茶？3. Would you like to have some wine with your dinner?您用餐时要喝点酒吗？4. service hours are:6:00 a.m. to 10:00 a.m. for lunch,5:30 p.m. to 9:30 p.m. for dimmer.餐厅供应时间是：早餐是6点到10点，午餐是11点半到2点，晚餐是5点半到9点半。5. Here is the bill. Please sing it.这是您的帐单。请签字。6. Will this table be all right?这个座位好吗？7. Would you like to start with a glass of beer?先喝一杯啤酒好吗？8. What vefetable would you like with your fish?吃鱼时您想配点什么蔬菜呢？9. How do you like Chinese food?您喜欢中国菜吗？10. What do you think of our service?您对我们的服务有什么意见？11. How would you like your steak cooked? Raer, Medium, or well done?牛排怎么做？三分熟，半熟还是熟透？12. In your hotel we dont accept tips. Its our pleasure to serve our guests well. Thank you all the same.我们饭店是不收小费的。我们为客人服务好感到高兴，还是要谢谢您。13. Well give you a 10%(ten percent) discount after 8 p.m. oclock.晚上8点以后，我们给您九折优惠。14. Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。15. Id like to reserve a table for four for this evening at 8.我想预定一张今晚8点四人的餐位。16. Im afraid youll have to pay for the damage.您必须赔偿。17. I cant guarantee anything, but Ill try my best.我不能保证，但我会尽力而为。18. Have you made a reservation? / Do you have a reservation?您预定过了吗？19. How many people are there in your party? / For how many people?你们一共有几位？20. Id like to reserve a table by the window.我想定一个靠窗的餐位。21. How about a table in the corner of the restaurant?餐厅角落的餐位好吗？22. We are open until 12:00 p.m., but our last order for dinner is at 11:00 p.m.我们一直营业到晚上12点，但晚餐点菜的截止时间是11点。23. Im sorry, sir, the restaurant is full now/today.对不起，先生，现在/今天我们餐厅预定已满。24. Please sit at the same table for each meal.请你们每顿饭坐在同一个餐位上。25. Since you are group guests, weve arranged a set menu for you. If you want to have extra food, you should also pay extra for it .因为你们是团队客人，我们已经替你们安排了套菜。假如你们想另外加菜的话。你们得另付费用。26. Im sorry, were filled up right now, but do you mind waiting for a while?对不起，这会儿都挤满了，可是您能不能等一会儿？27. We will have you seated as soon as possible.一有空，我们马上给您安排座位。28. Would you like smoking area or no-smoking area?您喜欢吸烟区还是非吸烟区？29. Im sorry, sir. The table has been reserved. These is a sign on it.对不起，先生。这张桌已经有人预定了，上面有个标签。30. Your dining coupons only include soft drinks. Im afraid you have to pay extra for it.您的餐券只包括软饮料，我想如果您要这个的话得额外付费。31. What would you like to follow?您下一道点什么呢？（这也是请客点菜的套话）32. What kind of food (drink , juice, dessert)would you like?请问您要哪种食品/饮料/果汁/甜品？33. Everything is a la carte.所有的东西都是可以零点的（自己点的）。34. Tha