旅游英语-学生手册2.doc

旅游英语学生实训手册余 音 段慧君Part One: Finding a Job in the Travel IndustryUnit 1.1 Understanding Recruitment Advertisement1.1 理解英文招聘广告Questions: Do you want to work for an international company? Have you ever looked for any job on the internet? Did you see any job advertisement ONLY written in English?Try to read the following recruitment advertisements and mark the words and sentences that you dont understand.Text 1Multi Skilled Corporate Travel ConsultantAre you looking for a fresh and exciting newCorporate Travel challenge for the New Year? Do you want to work for a motivated teamthat promises an excellent work environment in theCorporate Travel Industry? This could be just what you are looking forThis is a fantastic opportunity for a suitably experienced Corporate Travel Consultant to join thisSydney basedtravel management company in their friendly office.JOB DETAILS You will be booking all aspects ofCorporate Travel for over a range of portfolio s within this corporate travel company. Working in aprofessional yet relaxed office environment,you will be sourcing the best and most cost effective worldwide itineraries, booking all flights, cars, hotel and ground products.SKILLS REQUIREDTo be considered for this great opportunity:l You must have a customer focused approachl Good attention to detaill Previous corporate travel experience is a must min 2 yearsl Experience of using a CRS (computer reservation system)To apply please callMarissa Burnsat C&M Travel Recruitment on 0287055428 or email your resume to .auand quote vacancy reference MB29858.Email: Please click the Apply Now button below. Location: ACTSalary: $40,000 - $55,000 depending on experienceWork type: Full-timeText 2 Hotel Reception - Full TimeAssured Ascot Quays Apartment Hotel is an award-winning4 star apartment style hotel located in the Ascot/Belmont area. We boast 69 self containedapartments, a 25m swimming pool, gymnasium, function centreand a modern Australian a la carte restaurant.We are looking for an energetic, self motivatedGuest Services Agentto join ourteam for an immediate start.As the first point of contact for our guests your key objectives are:l Providing our guests with friendly and efficient service on arrival and departurel Processing of guest accounts anddaily balancing of your transactionsl Assisting guests with all enquiriesThe ideal candidate should have the following:l Experience in a similar rolel Excellent verbal and written communication skillsl Excellent grooming and presentationl Experience with effective communication between reception and hotel operationsl Knowledge of Portfolio is preferred but not essentiall Sound knowledge of the areal Able to work evenings, weekends and public holidaysl Available to work5 days per week with additional shifts as requiredApplications Closeon 5th January 2012. Only shortlisted applicants will be contacted.Pleaseforward your application including cover letter andresume to:Rachel HoweFront Office Manager08 9479 0000.au Ask Yourself: 一般英文招聘广告由哪几部分组成？1. 2. 3. 4. 5. Text 3Front Office Receptionist (Casual) - Quality Hotel Sandsl Variety of hours & days available! l Work close to home on Sydneys beautiful Northern Beaches! l FREE parking! Choice Hotels is a global chain with over 6,000 hotels in more than 35 countries and territories covering the Americas, Asia Pacific, Europe and the Middle East to suit every travellers needs Quality Hotel Sands is a 4 star hotel with 46 rooms, located in Sydneys beautiful Northern Beaches. An exciting opportunity has arisen for an enthusiastic, customer focused and career minded individual to join the Quality Hotel Sands Team, as a Front Office Receptionist (Casual). The Role of a Front Office Receptionist at Quality Hotel Sands is to be a Host for each guest and ensure that all their needs are delivered throughout their stay. You will be responsible for a number of key performance areas, including, but not limited to: Providing friendly personalized and exceptional customer service to every guest Promoting and selling accommodation services and facilities Guest satisfaction, including check in and check out Cash and credit handling, including shift balance Answering internal and external telephone calls Handling reservation via telephone, email, GDS and via 3rd party websites Maintaining guest profiles and accurate guest preferences Liaising closely with our Housekeeping Department What were looking for: Previous Front Office experience or qualifications within the hospitality, travel or tourism industries will be highly regarded Personality and an enthusiastic team player Flexibility to work a 7 day rotating roster, including a variety of hours/days, weekends and public holidays Excellent verbal and written communication skills Good time management and the ability to multi-task and work under pressure Excellent attention to detail Enjoy working autonomously and in a team environment Prior experience in customer service Excellent presentation Full working rights in Australia The role is a casual position, which involves shift work including weekends and public holidays. Previous hotel experience would be an advantage, however full training will be provided to the successful applicant.If you believe that you are suited to this position, please apply as we would love to hear from you. Please note, only short listed candidates will be contacted!词 汇 总 结Introduction to the company 公司介绍1. professional 专业的2. leading 领先的3. award-winning 获奖的4. prospective 有发展前景的5. fantastic 棒的6. excellent 优秀的7. energetic 精力旺盛的8. innovative 创新的9. dynamic 有活力的10. worldwide 世界范围地11. multinational 跨国的12. specializing in 专于从事.13. Headquarter 总部14. Subsidiary 子公司15. Corporation 公司16. Enterprise 企业17. Department 部门18. Division 部（分支）19. Group 集团20. “We offer an attractive (competitive) salary package, fringe benefits and opportunities for career development.”Job title/ Position Description/ Responsibilities 职位职责1. administration行政2. admin assistant 行政助理3. PA （personal assistant）私人助理4. Consultant/ advisor 顾问5. Agent 代理人6. entry level 入门级7. junior level 初级8. senior level 高级9. coordinator 协调员10. shift leader 领班11. supervisor 管理员12. executive .主管13. manager 经理14. GM (general manager) 总经理15. Assistant to the GM 总经理助理16. Director 总监，总裁17. vice director 副总裁18. CEO 执行总裁19. board member 董事会成员20. Sales/marketing executive 销售主管/专员21. receptionist 接待员，前台22. bartender 酒保23. banquet server 宴会侍者24. meeting/event coordinator 会议/活动协调员 25. tour leader 旅游团领队26. tour operator 旅游计调27. customer service officer 客户服务28. PR officer (public relations officer) 公关专员29. Intern 实习生30. Trainee 实习生，培训生31. Human Resources Department 人力资源部门32. Personnel Department 人事部门33. Casual 不定期的，兼职的34. Part-time 兼职的35. Full-time 全职的36. Temporary 临时的37. Night shift 夜班Selection Criteria/ Requirements1. Previous experience in the tourism industry is a must2. Bachelor degree or above3. Qualifications in Marketing, or Hospitality4. Sound knowledge on the domestic tourism products5. Proficient in English and Mandarin6. Excellent communication skills7. Able to work independently, mature and resourceful8. Initiative and flexible 9. Able to work on night shifts and weekends10. Able to prioritize tasks11. report to 翻译练习：1. 芒果服饰(中国)有限公司Come and be part of our team!We are a European multinational company specializing in womens fashion with stores in over 110 countries around the world. We believe in a team that is dynamic, motivated and continually developing.If you like sharing responsibility and know-how, and developing both professionally and personally, then you are one of us. Join the MANGO team and help us to achieve our common objective: to be present in every city in the world.2. KUONIDESTINATIONMANAGEMENT (BEIJING) LTD.ENGLISH SPEAKING TRAVEL CONSULTANTKuoni Travel was established in 1906 by Alfred Kuoni and it is one of Europes leading tourism companies。We have more than 8000 employee around the world. In 2007, Kuoni was named the Worlds Leading Tour Operator for the eight time in the World Travel Awards. Kuoni Destination Management (KDM) is generating more than 20% of the total turnover of Kuoni Group. KDM is focus on organizing and advising on land arrangements for ： Leisure Travel and Special Interest Tours (Group Travelling) FIT (individual traveler; online distribution) M.I.C.E. (meetings, incentives, conventions, events plus sports) Kuoni starts its operation in China since March, 2006. Position SummarySales and operations with Clients overseas (Tour operators and Travel agencies) ResponsibilitiesPrepare itineraries and quotations in English (French, Spanish and German are a plus) To develop and maintain smooth working relationship with overseas customers and business partners in ChinaAssist the Department Manager in achieving his/her objectives.Work closely with colleagues from other departments and officesOperate and execute itineraries as per contract and agreed customer service levelsSupervises team workInput and Update of bookings in Kuoni software RequirementsKnowledge of English is compulsory, both written and spoken. French, Spanish and German are a plus.Experience with Word and Excel softwaresMinimum of 3 to 5 years experience in the tourism industry Other tasks might be assigned to the staff within the department Please kindly send your CV in English to this email address: , salary expectation must be included. Please kindly send your CV in English to this email address: , salary expectation must be included. 3. 中旅途易旅游有限公司- Marketing SpecialistWe are currently looking for two Marketing Specialists, who hold considerable experience in multi-channel marketing to join our marketing team in Beijing and in concert with our product and sales forces to deliver exceptional creative solutions to our branding and business development through integrated marketing communications. KEY JOB TASKS：1.Work as a team with the rest of our marketing personnel to deliver sound results according to the marketing strategy of the company2.Cooperate with the product and sales teams to support branding and business development via adequate communication mix techniques3. Supervise and coordinate with external agencies and suppliers in executing marketing/PR campaigns 4.Maintain positive working relationship with travel trade partners, tourism authorities and third parties in joint-marketing activities5.Develop cost estimates, manage project budgets and delivery results on time.6.Mentoring, coaching, and training staff as necessary.QUALIFICATIONS:1.Applicants with a BA degree/certificate in marketing2.3 4 years practice in professional marketing works; experience in tourism will be a plus3.Proficient in all communication mix techniques4.Must be responsible, self-motivated and able to work independently as well as in a team.5.Highly organized with ability to juggle multiple tasks simultaneously to meet deadlines.6.A desire to learn, be challenged and be an instrumental part of a growing and changing company. 7.Flexible, open-minded, enthusiastic and work well with others.8.Mandarin speaker and fluency in English.4. 五星级酒店市场传讯总监Director of Communication MAJOR FUNCTION:Gain positive exposure and awareness of the hotel by working with local and overseas media on press coverage, advertising and all sorts of promotions.MAJOR RESPONSIBILIES :Responsible for the positive exposure and awareness of the hotelMinimum 3 years work experience in public relations from a sizeable international organization.Knowledge of local market and business practise.Be proactive in identifying leads and covert them into promotional opportunities. Ability to comply reports as required using appropriate computer software.Good interpersonal skillsAbility to analysis different business situations and come up with suggestions on handling the issues.Ability to communicate effectively with various departments. High proficiency in written and spoken English and Mandarin.Good general education, preferably University graduates.课 后 作 业请把1.1讲义“翻译练习”中的的第4篇招聘广告翻译成中文。1.2 Setting up your own English Resume1.2 建立英文简历Questions:1. After learning about job advertisement, what do you think the employer wants to read on your Resume?2. How can you make the reading of your Resume a pleasant job for the HR?英文简历基本模板1. Personal Information:Name:Age:Gender:Phone number:Email:Address:2. Objective: (Salary or position Requirement) 3. Education Background (Certificates; Awards; Language and Computer skills) 2010 2013: 2006 2010:4. Work experiences (Social activities)5. Personal Summery (Strengths and Weakness)6. Referrences Name / Title/Place of work/Contact information.一、首先，自己的姓名，地址，联系方式。比如电话或者电子邮箱等等。一般采用居中的方式，其他的则居左就可以了。二、接着，要写objective（求职意向）。这一栏是最重要的一项了。很多公司主要看这一项的内容是否跟他们所要求的一致或者接近。比如： 简历下载 OBJECTIVE: A sales management or business development position where my strategic and consultative selling, cross-cultural relationship building, team facilitation, business management, organizational insight, and advanced technical skills will be continually challenged. I aspire to senior management responsibility and seek a company that embraces growth and change, where compensation is performance-based and increased levels of responsibility offered those with demonstrated potential. （销售经理职位或者和企业发展有关的职位，可以使我的战略头脑、销售能力、建立跨文化关系的能力、团队能力、商务管理能力、组织能力和先进的技术能力都能够进一步的发挥和进步。） 上面这个例子是老外的简历中的原句，当然对中国人来说比较复杂，如果对英语要求不高的话，其实也不需写这么多。一般来说可以直接翻译中文简历中的句子，但是也有很多比较好大家普遍接受的表达方法，由于各行各业不同，而应聘职位也不同，要根据情况而不同，具体请点击查看英文简历中各行各业应聘职位用语。但是如果你想要应聘外企或者所应聘的公司对英语要求比较高的话就可以把使用的句子修饰一下，当然要在自己的能力范围内哦。三、再接着要写education（教育背景）。一般从大学开始写起，时间，学校，专业，所获得的学位，还有awards也就是所获的奖项，尤其是特殊奖项等。（注意：如果教育经历不多的话一般教育和背景写在一起，但是如果教育背景或者奖项很突出的话，则可以另列一栏。）Computer background（计算机能力）和Language skills. 还有一些可以有选择性的写，比如：Associations（参加的社团组织），四、Experience 工作经验。这一点，别人可帮不了你，得自己写。不过以什么样的形式写，我可以给大家一个建议，比如： 2005 - PresentCompany Sales Executive - Financial Services Just started an exciting new position selling data integration solutions to the insurance and financial services vertical for Pervasive. Will try to update soon. 简历模板 上面这个例子中体现的方式是外国人普遍采用的方式。因为外国人从很小的时候就开始独立，那么他们可能从事过很多工作，这种方式即使是罗列很多条也比较清晰，而且还把时间和当时的职位用一种比较明显的方式标注，也能突出重点。职位下面的那句话就是对你所担任的那个职位简单描述了。另外要注意的是，如果工作经验很多，也没有必要完全列举出来，可以挑几项自己感觉最得意的或者对自己提升最大的来写。五、最后要写summary了，也就是（个人简介）。这可是展现自己能力的一个好机会，既要赞美自己，又不能使对方觉得自己在自夸。有很多自我赞美的句子，具体请点击查看个人简历中如何用英语自我赞美。比如： A dynamic, articulate, talented leader, manager and sales professional who inspires confidence and respect, grasps ideas and concepts quickly, is adept at organizing complex projects, recognizes or creates solutions to problems, believes in setting and achieving goals, and possesses the integrity and commitment to high quality performance that produces outstanding results of lasting value. 除此之外，还可以加上一些个人情况，象婚姻情况，身体状况，业余爱好等等。 Please compare the following two Resumes. Which one is better? Why?Resume 1ResumeName: David WangAge: 22Gender: MalePhone number:mail: Address: 34-2-301 Qinghua Yuan, City of Hangzhou, Zhejiang Province.Objective:To obtain a challenging position as a software engineer with an emphasis in software design and development. Personal Brief:l Scholarship winner every year at collegel Award winner in “2011 National Young Web-designer Competition”l Excellent communication skillsl Creative and enthusiasticl Fluent in spoken English and familiar with international business culture.Education Background:1997.9-2000.6 Dept.of Automation,Graduate School of Tsinghua University, M.E. 1993.9-1997.7 Dept.of Automation,Beijing Insititute of Technology,B.E.Main Academic courses: .Computer Skills:Skilled in use of MS Frontpage, Win 95/NT, Sun, Javabeans, HTML, CGI, JavaScriptLanguage Skills Have a good command of both spoken and written English .CET-6TOEFL:623Scholarships and Awards1999.3 Guanghua First-class Scholarship for graduate 1998.11 Metal Machining Practice Award 1997.4 Academic Progress Award Work Experiences:2002： Administrative Assistant in Sales Department of Xi#39 in Nokia Factory. Responsible for public relations, correspondence, expense reports, record keeping, inventory catalog.2003： Provisional employee of Sales Department of Xi#39 in Lijun Medical Instruments & Equipment (Holdings) Company. Responsible for sorting orders, shipping arrangemeents, deliveries.Social Activities:2000-2005 Secretary of the Class League Branch.1994-2000 Class monitor.Referrence:Mr. WangliGeneral MangerNokia Hangzhou FactoryEmail: Mobile: 133335555Resume 2: Name: Zhang Ting English Name :AngelaPersonal Data:Sex: Female Age:20 Height: 166 cm Weight: 50kg Blood Type: I dont knowMarital Status :Single Native Place: Xian city of Shannxi province , Ch