商务英语课件TopicTenBusinessetiqu

Topic10Businessetiquette Basicrulesofbusinessetiquette 1 Listentothewordsofothersinsteadofconcentratingonyourownwords 2 Rememberandusepeople snames Spellandpronouncethemcorrectly 3 Makeintroductionspromptlyandcorrectly Traditionally amanisintroducedtoawoman sayingthewomen snamefirst ayoungerpersonisintroducedtoanolderperson sayingtheguest snamefirst Introduceapeerinyourowncompanytopeerinanothercompany alower rankingpersontohigherrankingperson apersoninyourcompanytoacustomerorclient 4 Becarefulaboutusingnewacquaintance sfirstname especiallyiftheyareolderthanyouorinhigherpositions 5 Keepyourpromises 6 Givesincerecompliments 7 Donotcriticizeothers Ifyouareasupervisorandmustreprimand 谴责 anemployee dosoinprivateonly andthenwithfairnessandcourtesy 8 Apologizewhenanapologyisdue butdonotapologizeunnecessarilyorprofusely 大量地 9 Beespeciallyconsiderateofnewcomersorpeoplealone eitherinanofficeenvironmentorataparty 10 Donotsmokewithoutobtainingpermissionofthosearoundyou eventheroom 11 Usecareanddiscretion 慎重 判断力 whengivinggifts Donotembarrassaco workerunexpectingagiftandmayfeelobligedtoreciprocate 互换 交换 Makesurethatthegiftisnotofanypersonalandnotextravagant 12 Dressappropriatelyforalloccasions 13 Bepunctualatmeetings atsocialgathering andwork Donotkeepotherwaiting 14 Returntelephonecallswithin24hours 15 Answerimportantletterswithinthreedays andanswerallletterswithintwoweeksorsooner IntheHome 1 TheRightTimetoArriveWheninvitedtoluncheon dinner orsupper itisveryimpolitetoarrivelate asitisusuallyplannedtohavethemealattheexacthourgivenintheinvitation 2 InarrivalWhenyouarrive thehostessorsomememberofthefamilywillprobablymeetyouatthedoorandtakeyourcoatandhat Inthewintertimeyoushoulddressmorelightlythanusually asyoumayexpecttheroomstobewarmerthaninmostChinesehomes 3 Inafewminutesthehostesswillaskhergueststocomeintodinner Shemayormaynotaskeachgentlemantotakealadyin Ifshedoes theladywilltakethegentleman sarmastheywalkintothedinningroom Ifshedoesnot theladieswillgoinfirst followedbythegentlemen Thehostesswilleitherpointouttheirseatstotheguestsastheycomeinorhaveaplacecardateachplacewiththeguestsnameonit 4 HowLongtoStayAfterthemealisover itisnotpolitetoleaveforatleasthalfanhour lestyouseemtohavecomeonlyforthemeal Aneveningdinnerinvitationusuallyimpliesthatyoustayforthewholeevening Thehostessoftenplanssomeafter dinnerentertainment5 WhattoSayonLeavingWhenleavinganykindofaparty aguestalwaysexpresseshisappreciationtothehostess Somesuchwordsastheseareappropriate Thankyousomuch I vehadadelightevening SomePointsforMen 1 WithaLadyAlwaysallowtheladytoprecedeyouinplaceswhereonehastogobeforetheotherexceptinthefollowingcase whengettingoffastreetcar train bus oroutofanautomobile whengoingupstair whenopeningaheavydoor Whenyouarewalkingalongthestreetwithalady alwayswalkontheoutside 2 AtaDanceIfyouwishtodancewithacertainlady gotoher bow andsay MayIhavethepleasureofadance PersonalHabitsandAppearance 1 Peoplejudgeyouatfirstbywhattheysee soparticularattentionshouldbepaidtoyourpersonalappearance 2 UsingaHandkerchiefAlwayscarryacleanhandkerchief Donotuseitwhileitisfolded anddonotfolditafteryouuseit 3 SpittingIntheWestitisconsideredveryimpolitetospit evenuponthestreet 4 SmokingSmokingisveryprevalent 普遍 bothbymenandbywomen Ifyouareaguestinahomewherenoothersaresmoking itisbettertorefrain 忍住 fromsmoking youmaysay WouldyoumindifIsmoked WithStrangersandFriends 1 LendingandborrowingaremoremattersofprincipleintheWestthanintheEast ThingsborrowedintheWestaredefinitelyexpectedtobereturned whetheritisfiftydollarsormerelyafriend spencil 2 Don tBeCurious Itisimpolitetobecuriousabouttheprivateaffairsofothers suchasage salary religionandmarriage 3 ThanksforGifts Whensomeonegivesyouapresent itisveryimpolitetoneglectthankhimforit 4 OneHandOnly Inchinaweusetwohandswhengivingsomethingtoaperson orwhenreceivingit ifwewanttobeverypolite IntheWestthiswouldseemawkwardandimpolite TableManners 1 1 Assoonasthehostesspicksuphernapkin 餐巾 pickyoursupandlayitonyourlap Sometimesarollofbreadiswrappedinit ifso tokeitoutandputitonyoursideplate 2 TheSoupCourseDinnerusuallybeginswithsoup Thelargestspoonatyourplaceisthesoupspoon Itwillbebesideyourplateattheright handside 3 TheFishCourseIfthereisafishcourse itwillprobablyfollowthesoup Theremaybeaspecialforkforthefish oritmaybesimilartothemeatfork Oftenitissmaller 餐桌礼仪 餐桌上有许多应注意的礼仪 而这些礼仪常被忽视 一 就座和离席1 应等长者坐定后 方可入座 2 席上有女士 应等女士坐定后 方可入座 3 用餐后 须等男 女主人离席后 其他宾客方可离席 4 到饭店用餐 应由服务生引导入座 二 餐巾的使用1 餐巾主要防止弄脏衣服 兼做擦嘴及手上的油渍 2 必须等到大家坐定后 才可使用餐巾 3 餐巾应摊开后 放在双膝上端的大腿上 切勿系入腰带 或挂在西装领口 4 切忌用餐巾擦拭餐具 餐桌上的一般礼仪1 入座后姿势端正 脚蹋在本人座位下 不可任意伸直 手肘不得靠桌缘 或将手放在邻座椅背上 2 用餐时须温文尔雅 从容安静 不能急躁 3 在餐桌上不能只顾自己 同时要关心别人 尤其要照顾好女宾 4 口内有食物 应避免说话 5 自用餐具不可伸入公共餐盘夹取菜肴 6 取菜舀汤 应使用公筷公匙 7 吃进口的东西 不能吐出来 如系滚烫的食物 可喝水或果汁冲凉 8 好的吃相是食物就口 不可将口就食物 9 喝酒宜随意 敬酒以礼到为止 切忌劝酒 猜拳 吆喝 10 如发现不洁食物或异味食物或仍在盘中的菜肴有昆虫和碎石 不要大惊小怪 宜候侍者走近 轻声告知侍者更换 DoSomeExercises 1 Oneofthemostill manneredthingstodoatabusinessmealis orderalotoffoodsmokewhiletheothersareeatingsetupbusinesspapersonthetableuseacellphone Answer useacellphoneorderalotoffood 虽然点过多的菜不礼貌 但是这还不是最大的禁忌 smokewhiletheothersareeating 虽然在饭桌上吸烟很不礼貌 再加上现在英国所有的公共场所都是禁烟的 但是这还不是最大的禁忌 2 WhenyouhaveabusinessmeetingintheUK youshould getdowntobusinessstraightawayspendanhourintroducingyourselvesavoidtalkingbusinessimmediatelyspendtimeeatinganddrinkingandgettingtoknoweachother Answer getdowntobusinessstraightawayspendanhourintroducingyourselves 一个小时来介绍彼此好像太长了吧 avoidtalkingbusinessimmediately 在英国 如果是一个商务会谈 那么在很简单的介绍之后就切入正题了 spendtimeeatinganddrinkingandgettingtoknoweachother 如果是商务会谈 那么就应该谈正事儿 3 Youhaveameetingwithaclientbutareexpectingacall Youshould makesureyourcellphoneischargedupandturnedonsetyourcellphoneringvolumetohightoensureyouhearanycallsturnyourcellphoneofftellyourclientyouareexpectingaphonecall Answer turnyourcellphoneoffsetyourcellphoneringvolumetohightoensureyouhearanycalls 你和客户谈话的时候把电话铃声放到最大好吗 tellyourclientyouareexpectingaphonecall 就算你提前告诉了客户你需要接一个电话 还是显得很不礼貌 同时也会让这位客户觉得自己不重要 4 Whenyoureceivesomeoneelse sbusinesscardyoushould immediatelyputitintoyourbackpocketimmediatelypassthemyourbusinesscardlookatthecardbutsaynothingaboutitlookatthecardandacknowledgeit Answer lookatthec