策略性人力资源管理

Chapter 2,Human Resource Planning,Why plan?A road map lead you to your goal.Where are we now?Where we wanna go?When we need to be there?How to get there?How do we know when we are there?,OperationsEquipmentsMenu itemsDcorFacilities,BehaviorJob contentSkill levelPerformance standardPay level,Strategic Human Resources Management策略性人力資源管理特質SHRM 視人力資源是公司總體發展策略之一SHRM 會充分反映出公司內外部環境變化SHRM 重視人力的長期規劃 (3-5 years),Operational Goals & HR Plans,Internal Challenges,External Challenges,OrganizationalStrategies,OrganizationalCharacteristics,OrganizationalCapabilities,Environment,HR Strategies,Consistency,Consistency,Consistency,Consistency,ImprovedFirmPerformance,Fit,Fit,Fit,Fit,Effective HR Strategy,Mission vs. Action Plan,公司經營願景(Mission; Vision)決定人力資源方向及計畫願景要項清楚說明公司所欲達成的目標量化並可測量有一定期限逐一列出並與有公開管道與員工溝通,From Mission to Action plan,ARAMARK ExampleMission statement: A company where the best people want to workHR plan: To create a work place which attracts the best peopleHR practices: Identify job characteristicsIdentify and select people who fits the jobUnderstand employees needsCreate a work place where meets the best peoples needs.,Starbucks 經營願景,五年內發展100家連鎖店，成為全台最大咖啡連鎖店全面提升台灣精緻咖啡文化提供最高品質的咖啡給顧客達成100%顧客滿意創造一個快樂的工作環境給員工,What will be Starbucks HR action plan?,HR Forecasting,HR Forecasting 人力預測,預測 (forecasting)量化資料: historical data, projected growth, 質化資料: 觀察，報章雜誌報導，經驗，個人直覺判斷人力需求預測通常利用歷史資料(historical data)來進行預測,33%,人力供需預測,Exercise,Chichi restaurant 2005員工人數需求預測預計25%成長率,人力供需預測考慮因素,市場競爭 (product & man power)顧客及勞工市場結構改變大環境經濟因素政府相關政策或規定科技演進趨勢分析社會及文化背景改變消費者對產品及服務需求改變財務資源員工離職率公司經營文化失業率,當 labor supply labor demand (人浮於事)解雇減薪減時數提早退休,HRIS-Human Resource Information System人力資源資訊系統,P