B1.3_诊断技师职位描述样本.doc

Job DescriptionDiagnosis Technician ASCAObjective of Job Systematically carrying out complex fault diagnosis, monitoring of the repair process, carrying out final checks. Support of colleagues in the workshop in systematic fault diagnosis. Documentation of the results of the diagnosis. Informing of colleagues in the workshop on technical innovations and communication of important information regarding fault diagnosis.Support Workshop Manager to optimize diagnosis procedures to increase productivity and ability to solve even difficult diagnosis cases. Communicative Relationships With whom?Objective?System Technicians In difficult, non successful diagnosis cases provide support, advise, indicate alternative solutions Qualification on the jobService Advisors In cases of recurring complaints, provide active support to the Service Advisor in clarifying the order and in the vehicle handoverCustomers Direct order clarification and vehicle return discussions in special cases, such as repeat complaintsDiagnosis Experts In difficult, non successful diagnosis cases, qualified contact and case clarification with second level support Qualification o BasicsTrained, certified Diagnosis Technician according MB standards.Annual participation in the manufacturers product training in connection with the market launches of new vehicles.o Experience (type of)Minimum two years experience as system technician in two fields of competence.o Specialized KnowledgeSee next pageCommunication Skills and Conduct Appears genuine, credible and communicates with internal and external partners with mutual respect. Understands himself as a representative of the profession, the brand and the company. Thinks and acts in a service-oriented way. Remains objective even in stressful situations and does not feel personally offended. Shows inner independence, forms his own opinion and is capable of making and willing to make decisions. Can analyze complex problems well and comprehensively and develop independently individual strategies. Can guide, support and manage problem-solving groups even in difficult situations. Shows basic leadership potential, takes the initiative and can advise teams. Shows great willingness to learn and has the potential to learn. Is able to act as a coach. Has a command of English as a second language.Vehicle and Product Technology Excellent and detailed system knowledge of automotive vehicles, vehicle service, vehicle repair and vehicle diagnosis. Knowledge of the structure, function and networking of systems, components, major assemblies, etc. in combination with other systems. Very good background in vehicle electronics and data bus systems. Good knowledge of telecommunications, software handling, IT networks and menu structures. Can operate all current equipment and systems or he must adopt it. Knows all maintenance test and adjustment operations or can quickly acquaint himself with them.Diagnostic Competence Can create and document complex diagnosis, particularly with networked systems, and can provide this information with professional commentary to second level support. Can independently develop alternative diagnosis pathways when standard procedures and techniques do not achieve their goal, and implement these alternatives on the basis of existing complaints using competently and precisely selected testing and diagnosis equipment. Can use new diagnosis approaches and equipment and can assess their efficiency. Can instruct and support maintenance and systems technicians and, in the individual case, the Service Advisor on diagnosis and troubleshooting operations. Recognizes when further diagnosis steps will be inefficient and is qualified to clarify difficult cases with diagnosis experts.Method and Process Competence Can organize internal knowledge transfer. Very good knowledge of the procedures and key persons in the operation, contact persons, contacts for relevant customer support areas / external service providers. Basic knowledge of DC service structure and processes. Self-reliant planning and organization of diagnosis and work steps in workshop procedure using the current workshop information and management systems. Good background in MS Office and Intranet/Internet applications. Act with good commercial sense. Basic knowledge of quality control loops and processes.Job Designation/Field of Work:Task DescriptionMain Tasks1Diagnosis Systematic, professional and complex diagnosis of the vehicle using corresponding diagnostic tools, methods and facilities. Arranged by the service advisor, communicate with the customer to obtain additional information on complaints. If required, carry out trouble diagnosis under dynamic test conditions on the stand and/or road. Determine the cause of the fault and rectify it. Compare the actual condition of a vehicle with the current production configuration and assess its technical condition. Document the diagnosis procedure in a suitable diagnosis database. In case of complex technical problems and repeated cases, contact second level support. Support the System Technician in diagnosis and repair on demand.2Final Check and Vehicle Hand-Over (in special cases) Assist the Service Advisor to perform a final check of the repaired vehicles regarding the scope of the repairs, roadworthiness and operational reliability, using testing and measuring equipment. Assist the Service Advisor, personally handing over the repaired vehicles and, if required, explaining the results of the diagnosis as well as the work that has been performed. If necessary to conduct a final test run. If necessary, giving the customer additional instructions on handling.3Other Specialist Tasks Give colleagues in the workshop technical advice and information regarding product-specific problems. Establish and foster contact with persons in central service units in order to c