激励技巧 (NXPowerLite)

Facilitationskills ASkillsDevelopmentProgram DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent Facilitate tofreefromdifficultiesorobstacles makeeasier aid assist Theroleofthefacilitator todesignandcoordinateaprocessthathelpsagroupaccomplish whileoptimizinggroupfunctioningThefacilitatorisaneutralguidewhotakesanactiveroleinguidingtheprocesswhileadheringtoprinciplesofeffectivefacilitation Facilitate Theroleofthefacilitatoristocoordinatetheexchangebyprescribingproceduralsteps initiatingandguidingdiscussionandbyadjustingproceduresduringaworkshoptofitthepersonal culturalandprofessionalcharacteristicsofparticipants DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent Facilitationisaboutchange Facilitationisaboutchange DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent ApplicationsofFacilitation AnalysisandactionresearchStructureddecisionmakingPlanninginallitsformsProblemsolvingConflictresolution mediation negotiationLearning traininganddevelopment Teamdevelopment BenefitsofFacilitation ImprovingdecisionmakingImprovinggroupdynamicsAssistingdecisionmakersthroughchangeprocessCreativeproblemsolvingAchievingcommonfocusandprioritiesforgroupswithdivergentviewsChallengingexistingparadigmsImprovedplanning Higherlevelsofbuyinandownershipforplanningandchange DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent 1 Enjoyworkingwith andhelpingpeopletofeelgoodaboutthemselvesandachievetheirdesiredresults 2 Abilitytoanalyzecomments understandhowtheyrelatetothetopic anddevelopappropriateresponses 3 Communicateclearlybymakingspecific concisepoints usingappropriatelevelsofenergytobuildexcitementandenthusiasm 4 Practiceactivelisteningbyengagingaspeaker listeningattentively andaskingprobingquestions 5 Conveywarmthtoothersbyusingsmiles praises andgesturesinone on oneandgroupinteractions 6 Demonstrateself confidenceandleadershipwhenworkingwithothers beingthepersonotherslooktofordirectionandcounsel 7 Haveabusiness orientationwithaninterestinfindingmethodstoimprovethewaythingsaredone lookingbeyondthenarrowfocusofajobtothegreaterscopeofthebusiness Characteristicsofagoodfacilitator WorkshopdesignCoordinatediscussiontologicalconclusionUsetoolsandtechniquestocreateaparticipativeenvironmente g icebreakers games activitiesusingdrawings diagrams roleplay discussionsinpairs smallgroupsetcCreatinganatmosphereoftrust confidenceandsupportPromotingempowermentofparticipants andbeingabletoletgoandtrustthegroupTransferringasenseofownershipandresponsibilitytotheparticipantsExerciseeffectivelisteningUsemicrofacilitationskillstomovediscussiontoadesiredconclusion example paraphrasing Usetoolsandtechniquesforanalysis problemsolving generatingcreativesolutions prioritizinganddecisionmakingCommunicatingverbally includingmakingpresentations andinwriting Competenciesofagoodfacilitator Habit 1 BeProactive Takeresponsibility Habit 2 BeginWithTheEndInMind Decidefirstwhattheoutcomeoftheworkshopshouldbe Habit 3 PutFirstThingsFirst Preparationandlogisticsareasimportantastheprocess Habit 4 ThinkWin Win Seeksolutionssoeveryonewins Habit 5 SeekFirsttoUnderstand Listenuntilyouunderstand Habit 6 Synergize Cooperatecreatively Createaclimatewherepeoplecan speakout Habit 7isRenewal Facilitationislikegolf youalwayshavesomethingtolearn stayhumble Habitsofagoodfacilitator DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent Truststheprocess Believingthatgroupscanmakegooddecisions Ensuringparticipation Beaneutralguide Fostergroupwork Usingeffectiveprocesses Harnessingdiversity Buildstrust Goalorientated andLearnfromexperience Keyprinciplesofqualityfacilitation DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent EmotionalIntelligence Thecapacitytohandleyourownemotionsandyourrelationshipswithothers U S News WorldReport TheSecretSkillofLeaders 1 14 2002 Emotionalhighjacking Heart10beatsperminuteaboverestingrate canjump30beatsperminutewithinsingleheartbeat Bodypumpingadrenalineandotherdisruptivehormones Swampedbytoxic angryfeelings Thinkingdistorted difficultyorganizingthoughtsandfeelingoverwhelmed DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent Ninetypercentofexecutivesratethemselvesaseffectivecommunicators Onlythirtypercentoftheirsubordinatesagree Factsaloneseldompersuadeandrarelyinspire Tocommunicateeffectivelyyouneedtohavetheskillsofastoryteller Letusrememberthosewho Howbigisanacreofland Thesizeofafootballfield Communication Whatwesellistheopportunityfora43year oldaccountanttodressupinblackleather ridethroughsmalltownsandhavepeoplebeafraidofhim Itisforbiddentostealhoteltowelsplease Ifyouarenotthepersontodosuchathingpleasedonotreadthisnotice HotelinTokyo Themanagerhaspersonallypassedthewaterservedhere HotelinAcapulco Youareinvitedtotakeadvantageofthechambermaid HotelinTokyo Dropyourtrousershereforbestresults DrycleanerinBangkok Ifthecatmeows again I llhavetoputhimoutside Itwasherfriendlysmilethatmademewalkupandsay Hey Ifonlyhehadcomehomeontime thepartywouldn thavegottenoutofcontrol PeoplehavealwaysgivenmemoretodothanIcanhandle P R peoplearealwayseasy going Stopwatchingsoclosely andlistentome Notonlyyoucanlearnthis EithershegoescrazyorIdo Firstthewindscamethentherain Operamakesmewanttocry Thelanguageofinfluence presuppositions MindReading Claimingtoknowthethoughtsorfeelingsofanotherwithoutspecifyingtheprocessbywhichyoucametoknowtheinfo Iknowthatyouarewondering Thelanguageofinfluence LostPerformative Valuejudgmentswheretheperformerofthevaluejudgmentisleftout Andit sagoodthingtowonder Thelanguageofinfluence ComplexEquivalence Wheretwothingsareequated asintheirmeaningsbeingequivalent Thatmeans Thelanguageofinfluence DefinitionoffacilitationFacilitationisaboutchangeApplicationsandbenefitsoffacilitationCharacteristicsandcompetenciesofthefacilitatorKeyprinciplesofqualityfacilitationBasicsofunderstandingpeopleBasicsofcommunicationTheanatomyofthefacilitationprocess ProgramContent Processonly purefacilitation Contentonly presentationskills Invitationsinclude LetterofinvitationPurposeofworkshopAgendaDateandtimesVenueArrangementsforsleepover sustenanceetcCoordinateandconfirmVenueDatesandtimesfortea mealsetcEquipmentrequiredBusinessrequiredTreatmentofVIP sPreworkshopinspectionsandmeetingstoconfirmalllogisticalarrangements Registeringofcandidates properdeskandadministrativeassistance Personalreception ensurethatalldelegatesaresettled Briefdelegatesre Meals teas times Sleep overarrangementsifapplicable Properintroductions Allowforritualswithoutbeingoffensivetocertainsectionsofthegroup Introductionsaccomplishmanythingsforthesessionparticipants theybreaktheice helpformrelationshipsandtrust andprovideinformationtohelptheteamformandnorm Forfacilitators introductionsalsoaddvaluebyprovidinginsightintoparticipantpersonality interestlevel andbiases Theyencouragebuy intotheprocessandassistinthereviewofconceptsandissues Introductionsarepowerfultoolsthateveryfacilitatorshouldexploit Doanintroductionatthestartofeachsession Pickpeoplefromvariouslocationsintheroomwhensolicitingvolunteers don t goaroundtheroom andletthepersonattheveryendofthelinegetnervouswaitingforhisorherturn Makeintroductionsfunandnon threatening Listentowhatissaid andUsetheinformationtoensuresessionsuccess Askparticipantstostatetheirnames areaofresponsibility yearswiththecompany expectationsforthesession andaone worddescriptionofthemselves Writetheexpectationsonaflipchart keeparunningtotaloftheofyearsofexperience Purpose alowriskintroductiontousewhenthegroupisfirstgettingtogether providesparticipantswithbasicinformation givesgroupasenseofthegroup stotalexperiencelevel givesthefacilitatorinsightintowhattoexpect WelcomeMat Createawelcomematusingapieceofflipchartpaper Tomwrote Welcome Relax and HaveFun ontheflipchartpaperanddrewagraphicofahappyperson Placeitonthefloorwherepeoplehavetosteponit Ifoundmyselfstoppingtoreadit smilingatitssillinessandthenwalkingonintotheroomwithamore atease feeling Pairuptheparticipants preferablywithpeopletheydon tknow Askparticipantstointervieweachotheronseveraltopics name title expectedcontributiontothesession family home hobbies interests Eachinterviewerintroduceshispartnertothegroup Purpose afun non threateningwaytogetparticipantstoopenupmoreandtogettoknoweachotheronmanylevels includingnon workareas especiallyusefulifthegroupisgoingtomeetoveralongperiodoftime encouragesindividualstoput skininthegame duringthesessionbyfocusingonwhattheybringtothetable Askparticipantstoshareanobservationaboutaprevioussession somethingtheylearned aquestion ametaphortodescribetheirfeelings orasymbolthatdescribestheprogressofthegroup Purpose awaytobuildonrelationships providecontinuitybetweensessions checkforunderstanding demonstrateexpertise provideinsightintohowparticipantsarefeelingandrelatingtoeachother Statepurpose Outlineagenda Allowadoptionoftheagenda Ensurethatinanyicebreaker game exerciseyouhavetheparticipantsengageinhasapurposeandthatyouemphasizethatpointwhentheexerciseiscomplete Mostpeopledon tfeeltheyhavetimeforgames Enablethegrouptoraiseissues inanon judgmentalfashion Atthispointonlyallowquestionsforclarification Useappropriatefacilitationtechniques brainstorming NominalGroupTechnique SWOTAnalysis ProjectiveTechniques Brainstorming NominalGroupTechnique Projectivetechniques DiscussionandQuestions Paraphrasing Restatingtoreflectmeaning andtestownunderstandingRephrasing PhrasinginownwordstomakeunderstandingclearerforallandidentifyingtheessenceofwhatisbeingsaidSummary Takingtheessenceattheendofadiscussionandusingitnotonlyforclarification butalsotogaincommitmentandapprovaltomovethediscussionforward Agenda 50 50 Preparation Logistics Knowledgeandunderstanding Gestalt Silences Nerves Language Processsuggestionsfromthegroup Whatisthegroupsayingtoyou Selfawareness Control timeetc Problempeople Conflict Acknowledge Theprocess Thepeople Allowissuestoberaised Allowdiscussionofissues Allowdecisionmaking Allownextsteps Allowclosure WhatknowledgedoIhave Whatismymindsetinpreparing Whatreferencematerialsaretobeconsulted LocalandNational Aretherepreviousworkshopagendas outputsorresearchfindings Whatliterature documentsshouldIresearch WhatvideosandotherresourcematerialsetcmightbeconsultedWhatmaterialsarealreadyavailablewithintheorganization Whichlocal experts mightbeusefullyconsulted Whatdothedelegates traineesknow Hasaneedsanalysisalreadybeendone Canyouvisitsomedelegates traineesintheirworkplacetogetabetterfeelfortheirmindsetsandneeds Whatabouttheircustomers clients Isresearchrequired Isthereaneedtoworkshopandagreetheagendaupfront Willingness Equalnumberofparticipantgroupings Ideally15to20 Projectsponsor Clientsand orpotentialclientsorsuppliers Potentialcustomers Knownadversariesofthesubject Officialscontrollingservicedeliveryandbudgets Employees members Thefacilitationwilltakeplaceinabuilding Somebuildingsaremoreappropriatethanothers Hereisachecklistofthingstothinkabout Heating doesitexistandwhoisresponsibleforturningiton Lighting isthisadequateandarethereblackoutfacilitiesifyouneedtoshowafilm Electricity wherearethesockets willyouneedanextensioncableandadapter Furniture are