OPM1 Assignment 运营管理.docx

OS201 (2014-15): O&PM Assignment 1Task SheetIssue DateWed 5th Nov. Submission Deadline Mon 8th Dec.FormatThis is an individual assignment. Submission is via Studentcentral, only.The TaskSelect ONE of the three operations listed below and use your own initiative and imagination to develop a process map of the main activities, which you think would be directly involved in the provision of the service to customers. The ordering, re-supply and merchandising/display of fresh fruit and vegetables, by a supermarket or other sizeable greengrocer. The routine servicing and/or repair of vehicles, by an independent garage or main car dealership. The collection and delivery of letters and packages, by a document and parcel delivery/logistics company.Then, choose one of the sub-processes or activities within the process and develop a lower level (i.e. more detailed) map of that stage.Finally, position your chosen operation on a 4Vs diagram, and use terms suggested by Slack and others to classify its type and likely layout characteristics. Provide a concise, written rationale for this analysis (max. 400 words).NotesUse the drawing facilities in Powerpoint or Word to prepare your process map(s).Do not use Visio, SmartDraw or any other diagramming software.You should identify all of the main inputs, outputs, guides and enablers (IOGEs) involved in the process, and you should also make appropriate use of some of the main BPMN symbols in your detailed map.You are not required to provide a written description of your process, although you may annotate your diagrams (very briefly) in a few places if you think this will help the reader to understand how the process works.ReferencesAll sources should be referenced using the Harvard system.WeightingThis assignment represents one half of the assessment within the O&PM strand of the module. It therefore counts towards 25% of the overall mark for the module.CriteriaYou will be assessed primarily on your ability to apply the process mappingtechniques and operations typology analysis, that were covered during the first fewweeks of the module. However, some marks will be reserved for the plausibility ofthe work-flow (and any other flows) depicted in the process diagram(s), and for thequality of presentation.GuidanceThe learning materials relating to the first block of teaching sessions (i.e. up toReading Week) cover most of the learning required to undertake this assignment,although you may find that some background research could prove useful. Youshould contact your seminar tutor for clarification of any specific queries about thetask. Please note, however, that tutors will be less forthcoming in their guidancein the final week or so before the hand-in deadline.OS201 (2014-15): O&PM Assignment 1Assessment Criteria ChecklistProcess Mapping (67% of marks) Core process mapped? Recognised mapping approach used? Process broken down into appropriate transformation stages? Unambiguous, value-adding workflow / transformation steps? Clearly defined primary flows (inputs/outputs)? Clearly defined branching and merging points/logic (where appropriate)? Appropriate inclusion of supporting information/document flows? Main enablers (transforming resources) & guides (business rules) identified? Appropriate use of swim lanes? Correct use of BPMN symbols? Process appropriately mapped at more than one level of detail? Plausible process structure and workflow sequencing?(n.b. Detailed knowledge of a real process is neither expected, nor required.) Inclusion of other elements?(e.g. Process control points; Feedback loops; Linkages with other processes)4Vs Diagram, Operations Typology & Layout Characteristics (33% of marks) Process / sub-processes properly categorised? Credible 4Vs plot / diagram? Likely layout characteristics described? Coherent rationale / justification for the operations and layout analyses and conclusions?OS201 (2014-15): O&PM Assignment 1Learning Outcomes Being AssessedSubject Specific: Demonstrate the ability to recognise and map business processes, and to understand the role of operations management and IS/IT in the ongoing challenge of achieving customer satisfaction, competitive advantage and profitability.Cognitive: Apply a range of qualitative and quantitative techniques in the analysis and evaluation of common problems within the core, value adding functions of a business. Demonstrate the ability to think critically about a subject, and the ability to interpret quantitative data and qualitative information in context, in or