定稿Writing A Letter of Complaint

Unit23CommunicationWorkshop Writing ALetterofComplaint Learningaims Tolearnabouttheformatandcontentsofcomplaintletters Towritealetterofcomplaint Aletterofcomplaint ALetterofComplaintisaletterinwhichyoucomplainaboutthegoodsyouboughtandtheserviceyoureceived Itisabusinessletter A Iwouldlikethemtogivebackmymoneyandcompensatemefortheinjuries Iwouldliketoreceiveapositivereplywithinthenextthreeweeks Iintendtotakefurtheraction B IamwritingtoyouabouttheimportedexercisebikewhichIboughtfromMegastoreson29thSeptemberfor 499 C Themanagerrefusedtogivebackmymoneyorrepairthebike Hewasalsoextremelyrude D Thebikewasnotstableandwasbadlymade Thespeedcontrolstoppedworking Themachinethatmeasuresheartbeatsalsobroken AwheelbrokeasIwascyclingatfullspeed Ipulledamuscle Readandputtheletterintotherightorder Layoutofancomplaintletter Introduction Reasonsforthecomplaint Yourdemands B Iamwritingtoyouabout Iboughtfrom on for D Thebikewasnotstableandwasbadlymade Thespeedcontrol andthemachine Awheel Ipulledamuscle C WhenItookthebikeback themanagerrefusedto Hewasextremelyrude A Iwouldlikeyouto andsuggestthat Unless Iintendtotakefurtheraction Reactiontoyourcomplaint Part1 Introduction IamsorrytotroubleyoubutIamafraidthatIhaveto 对你们公司给予的服务提出投诉 Iamwritingtoyouto 投诉我上周你们店里买的手机 includetheimportantfactsaboutyourpurchasewriteitinamoreformalstyle makeacomplaintabouttheserviceIreceivedfromyourcompany complainaboutthecellphoneIboughtfromyourshoplastweek bebrief简洁 Part2 Reasonsforthecomplaint Yourfeeling IamsorrytosayIamunhappy unsatisfied disappointedabouttheproduct Yourcomplaints First SecondThird Firstofall tobeginwith Besides inaddition What sworse evenworsethanthat bereasonable合理 notonly butalso asaresult thebikewasnotstableandwasbadlymade thespeedcontrolstoppedworking themachinethatmeasuresheartbeatsalsobroke awheelbrokeasIwascyclingatfullspeed Ipulledamuscle Reorganizethereasonsforcomplaintsbyusinglinkingwordsandexpressions First Second What sworse so Asaresult Besides Suitabledetails Naturaltransitions WhenItookthebikeback themanagerrefusedtogivebackmymoneyorrepairthebike hewasextremelyrude notonlydid refuse butalso Part3 Reactiontothecomplaint WhenItooktheproductbacktotheshop theassistantsaid andrefusedto 不是我们的问题这货不能退 itwasnottheirfault givebackmymoney berealistic真实 optional Part4 Yourdemands Polite Serious Firm Iwouldbegratefulifyouwouldlookintothemattercarefully IwillwritetotheConsumerAssociationunlessIreceiveasatisfactoryreply Iwouldlikeyoutogivebackmymoneyassoonaspossible bespecific具体 付赔偿金退钱更换商品采取法律行动给当地报刊写信 paycompensation refundmoney replacetheproduct takelegalaction writetothelocalnewspaper DearSir Madam Iamlookingforwardtoyourreply Yoursfaithfully Summary Iamwritingtoyoutocomplainabout IamsorrytosaythatIamunhappyabout Firstofall Inaddition Evenworsethanthat Iwouldlikeyouto Iintendto unlessyougivemeasatisfactoryreply theshoesIboughtinyourstorelastweek thepoorquality theywerenotmadeofleather theyhurtmyfeetalot theheelfelloffwhileIwaswalking givebackmymoney takefurtheraction DearSir Madam Iamlookingforwardtoyourreply Yoursfaithfully Summary Iamwritingtoyoutocomplainabout IamsorrytosaythatIamunhappyabout Firstofall Inaddition Evenworsethanthat Iwouldlikeyouto Iintendto unlessyougivemeasatisfactoryreply Writing 父亲节要到了 你上周在光明商场给父亲买了一块电子手表 使用中发现手表出现了很多问题 1 质量差2 手表不防水3 售货员拒绝退款4 就此问题请写一封投诉信并提出你的要求 Introduction Reasonsforcomplains Reactiontothecomplaint Demands poorqualitynotwaterproof loseaboutfiveminuteseveryhourthealarm notworkbattery dieafterafewhoursbutton notwork refusetogivebackmymoneyberude givebackmoneyrepair replacethewatchtakefurtheraction adigitalwatch lastweek GuangMingshoppingcenter Evaluation Homework Option1 product 假设你是李华 你购买了一台冰箱 因有质量问题 不制冷 噪音大 无法维修等 要求该公司更换 请根据下列要点用英文写一封电子邮件 参考词汇 制冷 coldcontrol Option2 service 假设你是李华 请你就本校图书馆的状况给校长写一封投诉信 内容包括图书馆的藏书数量少 更新速度慢 环境有待改善 照明 空调 服务有待提高等 并提出自己的希望 Classifythe