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策略性地提升员工敬业度 MaggieHuangLearning DevelopmentManagerCAAsiaNorthDec 22 2005 2 Introductions IceBreaker 3 TimeSchedule 13 30 14 00Arrival14 10 14 20Warm Up14 10 14 20Warm Up14 20 15 20Presentation15 20 15 35TeaBreak15 35 16 20Presentation16 20 16 55Q A16 55 17 00SessionEvaluation 4 TheConceptofENGAGEMENT 5 WhatIsEngagement It snottheagreementtomarryEmployeeEngagementistheextenttowhichemployeescommittosomethingorsomeoneintheirorganizationandhowhardtheyworkandhowlongtheystayasaresultofthatcommitment 6 EMPLOYEEENGAGEMENT EMPLOYEEENGAGEMENT Hewitt sdefines Engagement asastateofemotionalandintellectualcommitmenttoanorganisationorgroup theextenttowhichemployeesarepassionateaboutworkingforCA Engagedemployeesareproductive innovativeandtakeownershipofresults therebycreatingandsustainingacompetitiveadvantagefortheorganisationandhelpingimprovebusinessresults 7 AboutEngagement ThreekeybehavioursindicatestrongEngagement WeseeEngagementwhenpeople SAYConsistentlyspeakpositivelyabouttheorganisationtoco workers potentialemployeesandmostcritically customers currentandpotential STAYHaveanintensedesiretobeamemberoftheorganisationSTRIVEExertextraeffortandengageinworkthatcontributestobusinesssuccess 8 Whywecare Engagedworkforcesproduceaboveaverage Customerloyalty 56 aboveaverage Employeeretention 44 Safetyrecords 50 Productivity 50 Profitability 33 Source 1999Gallupresearchresults 9 THEBUSINESSCASEFORENGAGEMENT 10 ENGAGEMENT TOTALSHAREHOLDERRETURN TSR 11 But HowtoimproveENGAGEMENT 12 Canwestateclearlywhatisourcompany sBusinessStrategy Takingtimetothinkandreflectmaybemoreimportantthanmanybusinessesallowtimefor Copyright Intuitives http www sxc hu 13 ThebestwaytounderstandBiz Strategyis 15 HowtoFacilitateyourBusinessStrategy AsiaNorthBuzplan Visual ConnectInitialPresentation ppt 16 17 OurBusinessPlanis BusinessGoal Outcomes Measures Milestone Actions 18 Goals Outcomes Measures Milestone Actions OurStr
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