酒店西餐厅 英语培训材料ppt课件VIP

.,WesternRestaurant,.,中英文互译西餐餐具用品主菜刀dinnerdinknife主菜叉dinnerfork汤勺soupsu:pspoonspu:n咖啡杯coffeecup咖啡勺coffeespoon酒杯wineglass香槟酒杯champagnempeinglass冰夹icetongt,t:筷子chopstick,.,中英文互译西餐餐具用品牙签toothpick茶碟，茶托saucerss盘子Plate碟dish碗bowl烟灰缸ashtraytre餐巾napkinnpkn,.,中英文互译西餐餐具用品醋vinegarvng酱油soy番茄酱ketchupketp盐salt糖sugar胡椒pepper芥末罐mustardmstd黄油butter,.,鸡尾洋葱cocktailkkteilonionnjn粗胡椒coarsek:spepper卜卜米ricecrispykrispi提子干raisinreizn核桃干walnutw:lnt番茄酱ketchupketp辣椒仔Tabascotbsku蛋黄酱mayonnaisemeineiz奇异果kiwifruitki:wi:fru:t,.,蒜泥黄瓜cucumberkju:kmbwithsauce什锦冻肉盘assorteds:tidcoldcutplatterplt鲜果沙律freshfruitssalad原味牛角croissantkrw:s英式水果糕Englishfruitcake蔓越莓包cranberrykrnberibread红枣酸奶reddatesyoghurt糖水黄桃peachinsyrupsirp,.,fermentedtofuf:menttufu:porridgealmond:mndwholewheattoastblackfungusandmushroomfriedpotatoandoniongrilltomatobakedbeanintomatosaucenoodlesinchickensoupwithcondiments,.,中英文互译早上（下午、晚上）好。欢迎光临。我能为您做些什么？Goodmorning/afternoon/evening.Welcometoourrestaurant.MayIhelpyou?您喜欢坐哪里呢，吸烟区或非吸烟区？Wouldyouliketositinsmokingornon-smoking?请这边走。Thisway，please.你的菜谱,请慢慢看。Yourmenu，pleasetakeyourtime.请问可以为您点菜了吗？MayItakeyourordernow?,.,中英文互译我可以重复一下您的点餐吗？MayIrepeatyourorder，please.Whatwouldyousaytoconfirmtheguestsorder?您的牛排要几成熟的，生的，三成，五成，七成还是全熟？Howwouldyoulikeyoursteak?Rarere,mediumrare,medium,mediumwellorwelldone?请问您的鸡蛋是单面煎/半熟/全熟/炒蛋/蛋卷吗？Wouldyoulikeyoureggssunnysideup/easyover/hardover/scrambleskrmbl/omeletmlit?Whentheguestordersthebeefsteak,whatdoyouhavetopayattentionto?Howwouldtheguestlikeitdone:welldoneorrare.,.,中英文互译很抱歉让你久等了。Excuseme，Imsorrytokeepyouwaiting.对不起，我能把这个盘子撤走吗？Excuseme,CouldItakethisplateaway?请您慢慢享用吧。Takeyourtimeandenjoyit.这是您的账单，先生/女士。Excuseme,sir/madam.Hereisyourbill.,.,你们的特色菜有哪些？Whatareyourspecialties？我向您推荐蒜蓉碧绿菜心,味道好极了。MayIrecommendsautedvegetablewithgarlic?Itsverynice.您的牛排要几成熟的，生的，三成，五成，七成还是全熟？Howwouldyoulikeyoursteak?Rare,mediumrare,medium,mediumwellorwelldone?请问您的鸡蛋是单面煎/半熟/全熟/炒蛋/蛋卷吗？Wouldyoulikeyoureggssunnysideup/easyover/hardover/scrambleskrmbl/omelet？对不起，我能把这个盘子撤走吗？Imsorry,CouldItakethisplateaway?请问您是付现金还是用信用卡？Wouldyouliketopayincashorbycreditcard?你们的营业时间是怎么样的？Whatsyourbusinesshour?,.,W:Doyouhaveareservation,sir?G:No,Iamafraidwedont.W:Imsorry.Therestaurantisfullnow.Youhavetowaitforabouthalfanhour.Wouldyoucaretohaveadrinkatthelobbybaruntilatableisavailable?G:No，thanks.Wellcomebacklater.MayIreserveatablefortwo?W:Yes,ofcourse.MayIhaveyourname,sir?G:Bruce.Bytheway.Canwehaveatablebythewindow?W:WelltrytoarrangeitbutIcantguarantee,sir.G:Thatsfine.,.,电话点餐Goodmorning/afternoon/evening.Roomservice,mayIhelpyou?MayIknowyourroomnumber?您能告诉我您的房号吗？MayIrepeatyourorder，please.Yourroomnumberisxxx,youorderedxxx我可以重复一下您的点餐吗？Thankyouforcalling.Wewilldeliverdilivyourfoodinabout20minutes.Bye-bye.感谢您的来电，大概20分钟后，我们会把食物送到你房间。谢谢。,.,送餐Goodmorning/afternoon/evening.Roomservice.MayIcomein?MayIputthetrayoverthere?我可以把托盘放在这里吗？Theseareyourfood,aretheycorrect?这是您的食物，您看对吗？Hereisyourbill,wouldyoumindtosignitnow?Itstotalxxx.这是您的账单，麻烦您签一下字。总共是.Wouldyouliketopayincashorchargethistoyourroom?请问您是付现金还是将餐费记入房费。Heresthereceiptandchange,keepit,please.这是发票和找头，请收好。IsthereanythingIcandoforyou?请问您还有什么需要帮忙的吗？Whenyoufinishyourmeal,pleasedial“2”tocallustoremovethetray.请您在用完餐后拨打电话2，我们将为您提供收拾餐具服务。Thankyou.Enjoyyourmeal,Bye-bye.请慢用，再见。,.,W:Goodmorning.Westernrestaurant.MayIhelpyou?早上好！西餐厅，我能为您做些什么？G:Yes,Idliketoreserveatablefortonight.是的，我想订今晚的位。W:Certainlysir.Forhowmanypersons?当然可以，先生。请问有几位呢？G:Six.6位。W:Atwhattimewouldyoulikeit?什么时间？G:7:30tonight.今晚7:30。W:Wouldyouliketohavebuffetoralal:cartek:t?您喜欢自助餐呢还是点菜？G:Buffet.自助餐。,.,W:Yes,sir.MayIhaveyournameandtelephonenumber?好的，先生。请问我能知道您的名字和电话号码吗？G:ItisSmithandmynumberis1234.史密斯，我的号码是1234。W:Thankyouverymuch,Mr.Smith.Atableforsixat7:30tonight.Andyoudliketohavebuffet.Isthatright?非常感谢，史密斯先生。您订了今晚7点30分，6人位的自助餐，对吗？G:Yes.Thankyou.是的，谢谢！W:Wewillholdthetableforfifteenminutes.Andwelookforwardtoseeingyou.您的订位超过15分钟将会被取消，我们期待您的到来。G:Iseeyou,bye明白，再见。,.,1、Youarethewaiter/waitress,andyouwanttheguesttosignthebill,whatshouldyousay?Wouldyoupleasesignthebill,sir/madam?2、Whatwouldyousaytoconfirmtheguestsorder?MayIrepeatyourordernow?3、Iftheguestmadeacomplaintaboutthedish,howwouldyoudo?Iwouldapologizetotheguest,findoutthereason,andchangethedishorgivehimdiscountaccordingtothesituation.4、Whentheguestfinisheshisdinner,andyouwanttoknowhissuggestion,whatwouldyousay?Iwouldasktheguestwhetherhehasenjoyedthedinnerorwhetherthereisanythingthehotelcandotoimprove.5、Aftertheguestpaysthebill,andyouwanttoexpressyourgoodwishes,whatwouldyousay?Thankyouforyourhavingchosenourrestaurantandhaveagoodtime.,.,6、Iftheguestwantstoknowthebusinesshoursforbreakfast,whatwouldyousay?Thebreakfastisservedfrom6:00amto10:00am.7、Whentheguestordersthebeefsteak,whatdoyouhavetopayattentionto?Howwouldtheguestlikeitdone:welldoneorrare.8、Whatdoes“Dry”mean?AsforWine,“Dry”means“notcontainanysugar”.9、Howwouldyouintroduceyourrestauranttotheguest?Iwouldtellhimaboutthebusinesshours,thespecialties,andthespecialprogramsandsoon.10、Iftheguestwantstohavesomethingwhichyourrestaurantdoesnthave,whatwouldyousaytohim?Sorrysir.Thisisnotavailableinourrestaurant.ButcanIsuggestsomeotherdish?,.,12、Whenaguestcallstoreserveatablefordinner,whatinformationdoyouhavetoknow?Ihavetoknowthedateandtimeforthereservation,howmanypersons,andifthereisanyspecialrequirement.13、Whileyouareonduty.Whatwouldyousayiftheguestinvitesyoutoadrink?IwouldtellhimthatIamworking.SoImnotsupposedtoaccepttheguestsinvitation.ButIwouldthankhimallthesame.14、Whatdoes“V.S.O.P”mean?V.S.O.P”meansVverySsuperiorsuprOoldPpale.15、IftheguestcomestotheWesternRestaurantforChinesefood,whatwouldyoudo?IwouldsaysorrytohimandtellhimwheretogotohaveChinesefood.16、Whatdoes“ontherocks”mean?“ontherocks”meansputtingtheicecubesintotheglass.,.,需要我帮忙吗?WhatcanIdoforyou?收据recipetrisi:t,还需要些什么?WhatelsecanIdoforyou?,.,请稍等一会儿。Justwaitamoment,please.,很高兴为您服务。Imgladtobeatyourservice.,服务Serve动词Service名词,.,希望您在这儿住的愉快！Ihopeyouwillenjoystayinghere!,对不起，给您添麻烦了。Iamverysorrytotroubleyou.,.,如果您需要什么帮助，请及时告诉我。JustletmeknowifthereisanythingIcandoforyou.,.,这边请。This