体验商务英语综合教程 Uni 11 Culturesppt课件.ppt

Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6,Doesthispictureoffendyou?,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6Cultures,Weallhaveculturalbiases,Everyonehaspersonalbiasesaboutdiverseculturesthatarereflectionsofideasothersworkfrom10a.m.to6p.m.,shiftwork,flexiblehours,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Timeoff(childcare/annualleave/publicholiday),5.IamsobusyatthemomentthatIworkedonNewYearsDay,whichisa(n)_.6.Howmanydays_doyougetinyourcompany?,publicholiday,annualleave,Reportingprocedures(writtenreport/face-to-face/e-mail),7.Weoftenspeakonthephonebutnever_.8.Hesendsusa(n)_intheposteachmonth.,face-to-face,writtenreport,Vocabulary,Differentcompanieshavedifferentculturesandwaysofworking.Completethesesentenceswiththewordsinbrackets.,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6Cultures,A,Typesofmeeting(informal/formal/social),9.Ourdepartmentstartseverydaywitha(n)_meeting.Itisveryrelaxed.10.CompanieshaveanAnnualGeneralMeeting(AGM)onceayear.Itisavery_meeting,withalotofpeople.,informal,formal,Names(jobtitle/firstname/familynames),11.Insomecountries,thecompanycultureisformal.Staffuse_whentheyspeaktoeachother.12.Whatsyour_now?AreyouChiefExecutive?,familynames,jobtitle,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6Cultures,Differentcompanieshavedifferentculturesandwaysofworking.Completethesesentenceswiththewordsinbrackets.,Vocabulary,A,B,Wouldyouliketoworkforanorganizationwhichhas:,Uniforms?CasualFridays?Alotofformalmeetings?Flexiblehours?Why?Whynot?,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6Cultures,AThreepeopletalkaboutculturalmistakes.,11.1listentoJohnsstory&answerthequestions.,1.Whatmealwasheinvitedto?2.WhatdidJohnlookat?3.Whatwashismistake?a)Johntalkedduringanimportantsilence.b)Johntalkedabouthishoststable.c)Johndidntwantagift.,listening,dinner,table,b,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6Cultures,11.2listentoCameronsstoryandanswerthequestions.,4.WherewasPetersnewjob?5.Whatwashismistake?a)hedidntusethefirstnames.b)HedidnotspeakFrench.c)Hedidnotusefamilynames.6.HowdidthestafffeelwhenPeterusedfirstnames?,InFrance,c,Theywerenothappy.,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,11.3listentoSusansstoryandanswerthequestions.,7.WheredidSusanmakehermistake?8.Whodidshegooutforamealwith?9.Whatwashermistake?a)Susanpouredherowndrink.b)Susandidnotlaugh.c)Susanpouredtoomanydrinks.10.Whatdidsheforgettodo?,Japan,Japanesesalesstaff.,a,Topourdrinksfortheothers.,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,A,Reading,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,franchisev.Hissandwichbarissosuccessfulthathedecidedtofranchiseit.给以特许权n.Hehasboughtaprintingfranchiseorahotdogfranchise.特许经销权franchisee特许经营人Whatarethebenefits&drawbacksofbeingafranchisee?adapt改变以适合Manycityvehicleshavebeenadaptedforuseasschoolbuses.outlet专营店，大卖场HehasgotrichexperienceinmanagingF&Boutlet.chain连锁店Henowownsachainof970foodstores.,Franchiseisthefranchisewillhavehisowntrademark,tradenames,products,patents&technology,businessmodel,etc.toawardthefranchise.Franchiseesareundercontract,wereunifiedinthefranchisemodelinbusinessactivities,&tothosewhopaytheappropriatelicensefees.特许经营是指特许者将自己所拥有的商标、商号、产品、专利和专有技术、经营模式等授予被特许者使用，被特许者按合同规定，在特许者统一业务模式下从事经营活动，并向特许者支付相应的费用。,Reading,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,B,Whichofthesecompaniesdoyouthinkhavefranchises?,Marks&Spencer,BodyShop,IBM,McDonalds,Benetton,Reading,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,HowmanySubwaysfranchisestoresweresetupinJapan?Howwasthebusinesslikeinthosestores?Whatwerethereasonsfortheirfailures?HowisSubwayJapanliketodayaccordingtoYoshimasaKawabata?,195,112ofthemfailed.,TheirsandwichesweretoobigforJapaneseconsumersanddidnthaveenoughmayonnaiseandsugar.Theirmanagementwaspoorandtheydidntprovideenoughsupportforthefranchisestores.Theydidntdoenoughpromotionandadvertising.,ItisstillthebiggestsandwichchaininJapan.,Reading,Questions:,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,A,11.4Ahumanresourcesmanageristalkingtothegeneralmanagerofacompanyaboutanemployee,JaneWilkinson.Janejoinedthecompanythreemonthsago.Listentothedialogue.Ticktheproblemswhicharementionedinthedialogue.,Janedoesntenjoythework.Shehasntgotenoughwork.Shehasgottoomuchwork.Sheisbored.Shehasverychallengingwork.Shedoesntlikethegeneraloffice.Shedoesntlikeherboss.,Skills,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,WhatdoyouthinkJanesproblemis?,Ithinkshesunhappy.Shedoesnotenjoytheworkhere.Sometimesshehasntgotenoughworktodoandshefeelsbored.,Inherlastjobitwasmorerelaxed.Peopleusedfirstnamesandtherewasnodresscode.Itsadifferentculturehere.Thatstherealproblem.,Ithinkweshouldtalktoher.Thebestthingtodoistotransferhertoanotherdepartment.,Startthediscussion,Describetheproblem,Givereasons,Offersolutions,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,A,Roleplaythissituation.Anemployeegoestothehumanresourcesmanagerwithaproblem.,D,Employee:turntopage141.Humanresourcesmanager:turntopage146,Usefullanguage,IdentifyingtheproblemAgreeingactionTheresaproblemwithSoweregoingtoTheproblemisIagree.WellSuggestingactionWecould/should/shouldntIthink/dontthinkweshould,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,-Goodmorning,Mr.Benson.CanItalktoyou?Yes,ofcourse.HowcanIhelpyou?-Ivegotproblemswithmywork.IcantgetalongwithMs.Thompson,mylinemanager.Shedoesntgivemeenoughworktodo.Sometimesitseemsthatmytopdutyistositthereandanswerthetelephone.-Imsorrytohearthat&itsreallyaproblem.Whatdoyouwanttodothen?-IwonderifitispossibleformetoworkfromhomeorIwouldrathermovetoanotherdepartment.-Well,Imafraidworkingfromhomeisoutofthequestion.Thecompanyhasjustreceivedseverallargeorders&everyonewillgetverybusyinamonthstime.ShallIjustcheckifthereisanysuitablepositionsforyouinotherdepartments?Iwillkeepyouinformedaboutit.Itsverykindofyou,Mr.Benson.Thankyouverymuch.-Youarewelcome.ThatswhatImherefor.Thankyouforcoming.,Yemi.HElementaryBusinessEnglishMay2010WZVTC,Task6Cultures,Achangeofculture,BackgroundAliceBaumannisthenewgeneralmanagerinanoverseasbranchofKellys,aninternationalbank.Shewantstobringthebestnewideasfromheadofficetothebranch.,Alicewants:allstafftousefirstnames.allstafftodresscasuallyonFridays.tointroduceasystemofflexibleworkinghours.smaller,moreinformalmeetingsmoreface-to-facereports.anopen-doorpolicysostaffcanseeheratanytime,Casestudy,Task6Cultures,Yemi.HElementaryBusinessEnglishMay2010WZVTC,11.5ListentoAliceasshetalkstoJeremyOwen,hermanageratheadoffice,aboutth