Business Communication(new)商务英语学习ppt课件

.,Chapter-2BusinessCommunication,商务交际,.,UNITOneReception,LearningObjectives：MakereservationsMakeintroductionsStartandencouragesmalltalksMake,receiveanddeclineinvitationsEntertainvisitorsHavecross-culturalawarenessinreceivingvisitors,.,Snapshot,YouworkinHelioCo.Mr.SkeltonwillcometoyourcompanyfromSydneyforabusinessmeetingnextTuesday.Yourlinemanagercallsyouandasksyoutoresponsiblefortheentirereceptionjob.,.,Snapshot,Return,Whatarethetypicalstagesofthereception?ArrangingaccommodationsWelcomingvisitors(1)_(2)_Arrangingbusinessactivities(3)_Biddingfarewells,.,ArrangingaccommodationsWelcomingvisitors(1)Greetingandmakingintroductions(2)StartingandencouragingsmalltalksArrangingbusinessactivities(3)EntertainingvisitorsBiddingfarewells,.,：MakingReservations,CommunicationKnowledgeThefirststageofanentirereceptionjobistoarrangeaccommodationsforthevisitors.Whatdoyouneedtotakeintoyourconsiderationwhilemakingareservationinahotel?,Return,.,Task,Return,YouworkinAPDLtd.Yourcompanywillhave15guests(12arefemaleand3male)comingfromUSAnextTuesdayforatradefair.TheywillbearrivinginyourcityonSaturday,21stMay.Andwillbestayingforoneweek.Theywillhaveasix-daymeetinginthehotelandacitytouronthelastday.Pleasemakeapreparationlistformakingreservations.PreparationChecklistfortheUSAGroup,.,ChecklistforMakingaReservation,Numberofguests:_Name:_(mynameandthenameoftheguests)TelephoneNo:_(mineforconfirmation)Durationofstay:_Typeandnumberofrooms:_Service:_(restaurant,entertainingactivities)Facilitities:_(conferencerooms,shuttleforcitytour)Thewaytopay:_(creditcard,cash,etc.),Return,ListeningPracticeandActingout:P.4-5,.,ListeningandRole-Play,Receptionist:Goodafternoon!HolidayInn.HowcanIhelpyou?Louisa:Hello!1)_.Ineedtworoomsformyguestsinmyname.R:OK.MayIhaveyournameplease?L:Ofcourse.MynameisLouisaKailerfromKADCouputerSystem.2)_.R:NaomiSinghandANdreaKossRight,noproblem.3)_?L:4)_.R:Sundayafternoon,5)_.L:Exactly.R:OK.AnythingelseIcandoforyou?L:6)_.R:Sure,onwhichdaydotheyneedit?L:UmImnotsureaboutthatfornow,butIwillcallyouassoonasImakesure.R:OK.Isee.L:Thankyouverymuch.Bye-bye.R:Bye.,.,TheKeys,Receptionist:Goodafternoon!HolidayInn.HowcanIhelpyou?Louisa:Hello!1)_Idliketomakesomereservations_.Ineedtworoomsformyguestsinmyname.R:OK.MayIhaveyournameplease?L:Ofcourse.MynameisLouisaKailerfromKADCouputerSystem.2)MyguestsnamesareNaomiSinghandAndreaKass.R:NaomiSinghandANdreaKossRight,noproblem.3)_Whenwilltheybearriving_?L:4)NextSundayafternoon,andwillstayfortwoweeks.R:Sundayafternoon,5)willbeSeptember5,andleavingonSeptember19.L:Exactly.R:OK.AnythingelseIcandoforyou?L:6)Iwonderifyoucanarrangeoneconferenceroomforthemfortwodays.R:Sure,onwhichdaydotheyneedit?L:UmImnotsureaboutthatfornow,butIwillcallyouassoonasImakesure.R:OK.Isee.L:Thankyouverymuch.Bye-bye.R:Bye.,.,Actingout,Pairwork.OneisKimwilson,callingtoPlazaHoteltomakeareservation.Theotheristhereceptionist,finishthefollowingconversationwiththehintsinthebrackets.(P.4-5),.,Cross-culturalFocusNumber13,.,左边一组是由巴多罗米奥、安德烈、小雅各三人组成。巴多罗米奥好象怀疑自己的耳朵听错了，从座位上跳起来，手按在桌上，面对耶稣，情绪激动；安德烈双手张开，手指向上。夹在中间的小雅各紧张地由背后伸手到第四个人的肩上，形成两组间的联系。这三个人都面向耶稣。右边一组由马太、达太和西门组成。三个人听了这骇人听闻的消息后，自发地谈论起什么来，三人的手都伸向画面的中心。中右一组是多马、老雅各、腓力。多马伸出一个指头，好象在问老师：“有一个人要出卖你？”和他并坐的老雅各张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师有背叛行为吗？”中左一组的彼得、约翰和犹大三人最富有表情，也是画上的主要角色。坐在耶稣旁边的约翰歪着身子眼睛向下，两手手指交叉，有气无力地放在桌上，作出忧愁状。火性的彼得，则情绪激昂，他从座位上跳起，似乎在问约翰，叛徒是谁？他手中已握着一把刚切了面包的刀，无意地靠近了犹大的肋部。而犹大，听了耶稣的话后，情绪紧张，身子稍向后仰，右臂支在桌上，右手紧握钱袋，露出一种抑制不住的惊恐。这十三个人中，只有犹大的脸色是灰,.,Cross-CulturalFocus-Number13,unluckyinmanycountries:westernEurope,NorthAmerica,andAustralia.the13thdayofthemonth,Friday.Floorsbuildings12-14.Asuperstitionfor13Egyptians12stepsontheladdertoeternallifeGoodluckcharmBelgium,Belgianwomen,.,：MakingIntroduction,CommunicationKnowledge:Afteryougetreservationsready,youmaymeetyourvisitorsattheairportorattheofficeforthefirsttime.Itisneccessaryforyoutointroduceyourselfandintroducetheothers.Whattointroduce?Whatisthepriority?Howtorespond?,.,Whattointroduce?names,positions,sthmoreWhatisthepriority?lesserauthorityhigherone.,Howtorespond?Nicetomeetyou!Nicemeetingyou!,.,Cross-CulturalFocus-appellation,Howtoaddresssomeone?Westerncountries：customaryfirstnamesBarackHusseinObamaJr.Barry,Indoubtformalnamewithtitle,.,C:StartingandEncouragingSmalltalkCommunacationKnowledge*1.WHYdopeoplemakesmalltalks?*2.WHENdopeoplemakesmalltalks?*3.WHATdopeoplemakesmalltalksabout?,Return,.,*1.WHYdopeoplemakesmalltalks?TobreakanuncomfortablesilenceTofilltimeTobepolite,Task:p.11-12Listening:P.12-13Actingout:P.13-14,.,Donot,*2.WHENdopeoplemakesmalltalks?Firsttimeonagivendaye.g.aco-workerintheloungesportsorweatherAbreakinameetingorpresentationInterrupttalkingReadingorwritingatofficeRecognaizethecuetostop,.,*3.WHATdopeoplemakesmalltalksabout?Persionalinformation(salary,divorce);Somethinggoodorbadaboutonesbody,butcomplimentsoncothingandhairareacceptable;Societydeemscontroversial(religion,politics);Anissuenotseemcomfortableorinterestedin.,weather,Currentevents,Sportsnews,news,Entertainmentnews,Donot,.,D:Inviting,CommunicationKnowledge-Afterpeoplegettoknoweachother,theyofteninviteeachothertohavevarousentertainments.-SomeinformationaboutprinciplesinMaking,acceptingandrejectinginvitions.-How?,Return,Listening:P.16,.,Dialog-1InvitingandAccepting,Mr.Jones:Mary!IhaventseenyousinceourdinnerwithMr.Leelastweek.1)_?MissLewis:Oh,hi,Mike.Ivebeenoutoftownthelastfewdays.Whatdidyouneed?Mr.Jones:Really,nothingbig.IjustheardaboutyourideasonemployeemotivationandIwantedtochatwithyouaboutafewthingsgoingoninmydepartment.MissLewis:Well,2)_.Thedoorsalwaysopen.Mr.Jones:Actually,3)_.Wouldyoubeinterestedinjoiningmefordinnersometimesthisweek?4)_everyonesbeentalkingabout.MissLewis:Sure,Mike.Idloveto.MrJones:Isthiseveningtoosoon?MissLewis:No,thatsperfect.5)_.,.,Dialog-2InvitingandDeclining,Mr.Jones:Leo!6)_onthebudget.Werehavingaget-togetherafterworkatCarlsKaraokeClubtocelebtatehavingfinishedit.Wedlovetoseeyouthere.Mr.Lee:Whatfun!NormallyIdloveto,butImafraidIhavetoworklatetonight.7)_.Mr.Jones:Oh,right.Yourebusywiththatcontract.8)_?Mr.Lee:Unfortunately,Ijustcantmakeitthistime.Ihavetogostaighthome.Itsmysecondweddinganniversary,and9)_.SusanwouldkillmeifImissedit.Mr.Jpnes:Happyanniversary!Sorryyouwontbethere.10)_?Mr.Lee:Yeah,maybe.Thanks,anyway.Hopeyouguyshaveagreattime!,.,E:EntertainingVisitors,CommunicationKnowledge*Itisquitecommonforyoutoentertainyourguestsinthesparetime.*Waysofentertainments:,Return,Example:ListeningPracticeonPage18,.,*Variouswaysofentertainments:,Therearemanywaystoprovideacceptablelocalentertainmentforvisitors.Typicalideasareartsandculturaleventssuchastheatre,cinema,concerts,exhitions,famousmonumentsandbuildings,orsportsevents,suchasgolf,touristtrips,excursions,restaurantsandbars,etc.,aswellasmoreprivatenospitalitysuchasparties,receptions,andpossoblyinvitationstosomeoneshome-thoughthisishighlyculture-dependentandmaybemorecommonintheUSA,theUKandsomepartsofContinentalEuropethanelsewhere.,.,Task,Pleasegivesomeexamplesforeachofthefollowingwaysofentertainmentsinyourcity.WaysofentertainmentExamplesTheaterRestaurantHotelGymnasiumFamousmonumentFamoussight,Return,.,Cross-CulturalFocus,Gift-GivingTaboos(禁忌).Peopleusuallypreparegiftsshowingcourtesy(礼貌)orappreciation（感谢）.However,differentcountrieshavedifferentgift-givingtaboosWillyoupleaseshowsomeexamples?,Return,.,SummaryandAssessment,Assessment:*Workingroupstogiveaperformanceofanentirereception.,WhatdoyouknowafterlearningabouttheUnit?,Return,.,UNITTwoEmploymentCommunication,LearningObjectives-Afterstudyingthisunit,youshouldbeableto:*analyzewhatyouhaveandwhatyouwantinjob-huntingprocess*eliminateandunderstandrecruitmentadvertisements*actproperlyinjobinterviews*bearareofculturaldifferencesinjob-huntingprocess,.,Snapshot,-Youarequiteconcernedthesedays.Whatisbotheringyoumostisthatyouwillgraduatefromcollegeandyouarealittleconfusedwithyourjob-hunting.Soyouhaveadiscussionwithoneofyourfathersfriends,Mr.Mike,personnelmanagerofDTCorporation.,.,A:AnalyzingYourself,Thefirststageofjob-huntingistoanalyzeyourself.Youneedtomakeclearwhatyouhaveandwhatyouwantbeforeyoumakedecisionsintheprocessoffindingjobs.,.,Howtoanalyzeyourself,Thefirststageofjob-huntingprocessisself-assessment.Itmayincludeidentifyingwhatyouwant,likeyourinterests,valuesandcareergoalsaswellaswhatyouhave,likeyourskills,accomplishments,experience,personalityandeducationalbackground.,.,Task,Pleasecompileyourpersonalinformationwhichincludewhatyouwantandwhatyouhave.Thefollowingpersonaldatawillhelpyouorganizeyourinformation.,.,WhatdoIwant?,WhichtypeoforganizationswouldIchoose?WhichsizeofcompanywouldIliketoworkfor?WhichonedoIthinkisthemostimportant?WhatworkingenvironmentdoIprefer?WhomdoIliketoworkwith?WhatkindofworkdoIprefer?WhatkindofpositiondoIprefer?WhatdoIthinkoftheworkinghours?Whataremygeneralcareergoals?Whatismygeographicpreference?,.,WhatdoIhave?,Whataremytoptenskills?Whatismyeducationalandtrainingbackground?WhatworkexperiencesdoIhaveandwhataccomplishmentsdoIgainfromthreseexperiences?WhatkindofpersonamI?,.,B:AnalyzingJobAdvertisements,Afteryouaredonewithanalyzingyourself,thenextstepofyourjob-huntingprocessistosearchinformationfromjobadvertisementswhichyoucanlearnaboutdifferentjobvacancies.,.,Learningthestructureofjobads,CompanyIntroductionPositionandJobDescriptionQualificationforApplicationMethodsofApplication,.,Task,P.147-148Listening:P.149Actingout:P.150-152,.,C:Interviews,Handlingjobinterviewsisprobablythemostcriticalpartofthewholejobsearchprocess.Howtoprepareforaninterview,actproperlyduringandafteraninterview?(SeeP.153-155),.,Howtoprepare?,*PreparationsfortheinterviewCollectionofRelevantInformationAnticipationofInterviewContentsPlanforAppearancePreparationforNeededMaterials*EtiquettesDuringtheInterviewPunctualityCourtesy*EtiquettesaftertheInterviewAppreciationbyTelephoneAppreciationbyMail,.,Tasks,Task1P.155-156Task2P.156-157ListeningandActingout:P.158-161,.,SummaryandAssessment,.,UNITThereNonverbalCommunication,LearningObjectives-Afterstudyingthisunit,youshouldbeableto:*useappropriatefacialexpressionsinresolvingbusinessconflicts*useappropriategesturesinbusinesssituations*useappropriateposturesinbusinesssituations*keepproperspacewithothersinbusinesssituations*controlyourvoicequalityinbusinesssituations*beawareofculturaldifferncesinnonverbalcommunication,.,Snapshot,Businesspeoplearepayingmoreandmoreattentiontononverbalwaysintheircommunications.Nonverbalcommunicationreferstoalltheresourcesbeyondwhatyousaythatcontributetothemeaningofamessage.,.,Whatdoesnonverbalcommunicationinclude?,Facialexpressions:Gestures:Postures:Space:Voicequality:Others,.,A:FacialExpressions,Peoplecanrevealtheirfeelingthroughvariousfacialexpresstionswhichmainlycoverthosemovementsrelatingtooneseyesandmouth.Threecommonlyusedfacialexpressions:EyebrowsEyecontactSmile(moresee“Cross-CulturalFocus”P.168-169),