礼仪培训 Image and Deportment ppt格式礼仪培训 Image and Deportmentppt格式礼仪培训 Image and Deportment

ImageandDeportment,DesignedandconductedbySandraSanduCTCConsultantsAsiaPacific1AArdmorePark#05-01ArdmorePointSingapore259945Tel:67338185Fax:67331163Email:sandras.sgCopyrightcoursematerials1,SandraSandu:CertifiedManagementConsultant,CMC,nowFellowMastersdegreeinEducation(TrainingandDevelopment,UniversityofSheffield,UKCertifiedTrainer,AmericanManagementAssociation,USACertifiedTrainerinCreativityandMindmapping,fromTonyBuzanCentre,UK21yearscorporatetrainingexperienceforleadingcorporationsacrosstheAsiaPacificFrequentspeakeratregionalconferencesBusinessCoachtoexecutivesandleadersListedinInternationalDirectoryofProfessionalssince1997CTC,PowerEtiquette,Youhavearesponsibilitytosendthebestprofessionalmessageyoucantobesuccessful.Planyourbusinesswardrobenow.Beginbyalwayshavingtwogreatoutfitsorsuitsreadytowear.Keepallthecomponents-suit,shirt/blouse,socks/stockings,shoes,andaccessories-cleanedandreadytogoatamomentsnotice.Icallthesethe“no-brainer”outfits.Theyaresmart,sharp,fashionable,conservative,andaretailoredtofityouwell.Ofcourse,youshouldbewearingthemratherthansavingthemfortherightoccasion,butbemindfulthatwhenyouhangthemintheclosettheymustagainbereadytogoonamomentsnotice.Purchasecompleteoutfitsthatworktogether.Purchaseallthecomponentsforanoutfitatthesametime,includingaccessoriesandhosiery.Coordinatepiecesthatcanbemixedtogetherfordifferentlooks.Selecttheoutfitandhangitoutsidetheclosettheeveningbefore.TaketimeperiodicallytoexamineandrepairyourgarmentsMakeregulartripstothecleaners.,Womenneedtobeespeciallywaryofgarmentsthatmayrevealtoomuchbody,especiallylownecklines,baremidrifftops,shorterskirtlengths,andsleevelessblouses.Chooseblouseswithlongortotheelbowsleevesandselectskirtsofkneelengthorjustbelow.,WOMAN,Menneedtoavoidshowingtoomuchbodyaswell;wearingtoomanyshirtbuttonsopenmayrevealmorethanisappropriateinabusinesssetting.Mensclothingselectionsarealsoimportant.Amansnecktieshouldreachjusttothewaistline.Ifyourtieendsinthemiddleofyourchest,itstooshort.Bigandtallmenmaypurchasetiesmadeespeciallyfortheminlongerthanaveragelengths.Largepatternedprintshirtsmaynotlookwellonslimorsmallermen.,MAN,Checkyourappearanceinthemirror.Menssocksshouldmatchthecoloroftheirslacksorshoesforbusinessdress.Whiteorbrightsocksbreakthelinearlookofthelegandaredistracting.Purchasesocksthatextendabovethepantcuffwhenyouareseated.,BusinessCasualDosandDonts,Dowearhoseorsocks.Dowearcollaredshirts.Dowearbeltsinpantloops.Dontweardenimorshorts.Dontwearsleevelessblousesorshirts.Dontwearbarefeetsandals;open-toedshoesmaybewornwithhose.Dontwearsheerfabrics.Dontwearopen,unbuttonedshirtsorlownecklines.Dontwearmidriff-baringclothing.Dontwearexerciseclothing.,DOs,DONTs,DOs,DONTs,WhattoavoidatBusiness-RelatedSocialEvents,Drinkingmorethanonealcoholicdrink.Topreventbeingperceivedas“holierthanthou”bydecliningadrinkifyourguestordersone,askformineralwaterwithatwistoflemonorlime.Itwillcomefromthebaranditwilllooklikeanalcoholicdrinkwithoutbeingone.Juice,icetea,orvirgin(noalcohol)drinksalsoworkforthispurposeandhelpputyourdrinkingguestatease.Youcanalsomakearrangementswiththecocktailserverorbartenderinadvancetoserveyourdrinksvirgin.(Besuretotip!)Beingloud.Beingflirtatious.Tellingoffensivejokes.Revealingconfidentialinformationaboutthecompanyoremployees.Thiscanbedifficultinsettingsinwhichtheonlythingyoumayhaveincommonwiththeotherpersonisthatyoubothworkforthesamecompany.Becautiousaboutdiscussingcompanyorpersonnelissues.,NOs,NOs,NOs,NOs,SemiformalWardrobe,Semiformaleventscallforattirethatisdressierthanbusinessbutnotasformalasatuxedo.Holidayparties,dinnerparties,dinnersathotelsandrestaurants,cateredevents,theater,andmusicalsarealleventsthatmayrequiresemiformalclothing.Whenyouarethehostess,yousetthetoneoftheevening.However,ifyouknowthatyourout-of-townguestsdonothavesemiformalclothingwiththem,dressdownsoasnottoembarrassthembybeingmoreformallydressedthanthey.Semiformalorinformaldresscallsfordressy,shinyfabricswithsomesparkle.MenDarkSuitWhiteShirtDarkstripeordarkpatternedtieDarksocksandshoesWomenWomenSkirtofsoftfabrics,synthetic,ornaturalfibersRelaxed-fitslackswornwithabeltBlousewithsleevesSweaterSocksappropriatefortheshoesFlatshoes,Colorfulneckties,cummerbundsandvestsarefun,butnotalwaysappropriateforbusinessfunctions.Evaluatethesituation.Willtherebeforeignbusinessguests?Areyouthehost,themasterofceremonies,orgivingatoast?Rememberthatyourbusinessreputationisalwaysonview.,Longcocktaildressoreveninggowninmutedcolors,beading,lace,and/orchiffonSheerhoseFabricshoesmayhaveornamentationorhaveametallic,sparklyfinishSmallhandbagEveningwrapTuxedo(insomeregions,awhitedinnerjacketinsummer)Tuxedoshirt,cummerbund,bowtie,cufflinksandstudsOradarksuit,whiteshirt,darktie,cufflinks,andstuds(acceptableforsomesituation)Blackshoesandsocks,MeN,WoMeN,hefollowingquizondiningetiquetteatbusinessfunctionsmayservetoopenyoureyestosomelimitsinyourknowledgeofdiningetiquette.Thesequestions,andmore,arecoveredinthischapter.,MealManners,T,BusinessMealEtiquette:TestYourKnowledge,ShouldItakeabriefcaseand/orfolderstothediningtable?Takeyourbusinesspapers,butleavethemunderyourchairorunderthetableuntiltheentreplateshavebeenremoved.Whenitistimeto“talkbusiness”becarefulnottocoverthetablesurfacewithpapers.,Isitpropertoorderaglassofwine?Manycorporationshaveano-alcoholpolicy,andifso,theanswerispredetermined.Itsgenerallyagoodideatosavethewineuntilafterthebusinessisconcluded.Althoughtherearesomeexceptions,alcoholshouldnotbeservedatabusinessmeal.,Ieatmylargemealatmidday.Isitpropertoorderalargeentreatabusinesslunch?Payattentiontoyourhostssuggestions,andselectyourentreaccordingly.Ifnecessary,youmayneedtoalteryournormaleatingpattern.Ifyouarethehostess,byallmeanssuggesttoyourgueststhattheyorderafullmeal.,Whoordersfirst?Thehostdirectstheservertotheguestsfirst;thehostordersafterhisguests.,WhendoItalkbusiness?Theprimarybusinesstalkshouldwaituntilaftertheentreplateshavebeenremoved.,Wh