浅谈知识管理的未来英文版).ppt

1,1,TransformingKnowledge:The21CenturyWealthDriver,Dr.CharlesM.SavageKnowledgeEraEnterprises,Inc.,“ShapingourFuture”Cable&WirelessOptusMelbourne,October28,1999,3,Knowledge,AMapPlease?,4,HistoricalEras,Agricultural,Industrial,Knowledge,5,SharingoflogsSuperstition:UnluckytogoouttwicewiththesamecrewKnownsplitofprofitsfromthetrip,WhalingIndustryPrototypeofKnowledgeIntenseIndustry,6,Knowledge&Energy,Aspirations,Capabilities,Aspirations,Capabilities,PersonA,PersonB,7,SourcesofWealth:AgriculturalEra,LaborHands,KnowledgeHeads,Capital:Money&Machines,Land&Resources,8,SourcesofWealth:IndustrialEra,LaborHands,KnowledgeHeads,Capital:Money&Machines,Land&Resources,9,SourcesofWealth:KnowledgeEra,LaborHands,KnowledgeHeads,Capital:Money&Machines,Land&Resources,10,SourcesofWealth:,LaborHands,KnowledgeHeads,Capital:Money&Machines,Land&Resources,11,SourcesofWealth:,LaborHands,KnowledgeHeads,Capital:Money&Machines,Land&Resources,EconomyofScarcity,EconomyofAbundance,12,NewVortexofUnderstandingaboutKnowledgeEra,Nolan&Norton,1988,BalancedScorecard,Customers,Finance,Learning&Development,Processes,Whatinvestmentsinourcustomersbringthemexcellentresults?,Howcanwebetterorganizeourknowledge?,Howdoweleveragethevalueofourcustomersknowledge?,Howcanweuseoursandourcustomersknowledgemoreeffectively?,Innovatingwithourcustomers!,15,KnowledgeTurns,16,0.10.51510,FindingFaultsFindingStrengths,TrustDistrust,=,=,Individuals:,Functions/Departments:,LinesofBusiness:,Suppliers/Partners:,Customers:,CustomersCustomers:,5,0.5,10,KnowledgeTurns(2),17,KnowledgeTurns:Results,18,KnowledgeTurns:Results,19,IndustrialEra:ConceptualConfinement,IfindlittletrustintheorganizationOthersarealwayslookingformyweaknessesMyintellect&emotionsarenotvaluedRelationshipsarenotimportant,20,KnowledgeEra:“Production”throughDialogue,Values(trust)arekeyImustdiscoverotherscapabilities&aspira-tionstobuilduponWeexcelinteamingourcompetenciestoseizeopportunitiesLearningenhancesearnings,21,TangibleAssets,VisibleFinance,CashARPPEExternalInternalPersonalCompetence,Short-termDebtLoansStockEquityInvisibleEquityObligation,Karl-ErikSveiby,CustomerCapitalStructuralCapitalHumanCapital,KeyElementsofKnowledgeCapital,22,FinancialFocus,ProcessFocus,CustomerFocus,HumanFocus,Renewal&DevelopmentFocus,ICFrameworkatSkandia,23,SkandiaNavigatorModel,Financial,Capital,Human,Capital,Structural,Capital,Intellectual,Capital,MarketValue,IndustrialEra,AgriculturalEra,AdamSmithJamesWatt,HenriFayolFrederickW.Taylor,IndustrialEra,AgriculturalEra,IndustrialEra,AgriculturalEra,A,B,C,CultureofMistrustCultureofDevaluing,MasterServantRelationship,WithOneAnother,Employer-EmployeeConcept,“+/”,“X”,IndustrialEra,KnowledgeEra,AgriculturalEra,29,SupplyChain,Supplier,Company,Customer,30,SupplyChain-extended,31,CustomersNeedsandAspirations,Problems&Needs,Aspirations&Opportunities,32,SupplyChain:Needs&Aspirations,Needs,Aspirations,Transactions,Opportunities,33,ValuingCluster:InteractiveView,Company,Customers,Suppliers/Partners,CustomersCustomers,34,SkandiaAFSWorkingtheWholeSystem,Skandia,EndUsers,FundsManagers,Brokers,WholesaleAnnuities,ManageFunds,SellAnnuities,InvestinFuture,Select,Events,UncertainFuture,Study,35,84,SkandiaAFSWorkingtheWholeSystem,Skandia,EndUsers,FundsManagers,Brokers,2400,85,000,1.5Million,Aspirations,Capabilities,CustomersCustomers,Customers,Company,KnowledgeEraEnterprisingandDynamicTeaming,Aspirations,Aspirations,Aspirations,Capabilities,Capabilities,Capabilities,Suppliers/Partners,“x”,37,Transactions,ProductSolutions,BusinessSolutionsMassCustomization,PartneringDynamicTeaming,VirtualEnterprising&KnowledgeNetworking,StructuralCapital,HumanCapital,Customer/SupplierCapital,EvolvingBusinessModel,PaceofChange,KnowledgeRequirements,Nolan&Norton,1988,YourCompanyin2001?,+/,“X“,Processes,Finance,Learning,Customers,Imaginative,Systemic(ContextGiving),Operational,InterpersonalInter-Organiza-tional,ValuesSubtractingValue,7,IndustrialEra,Division&SubdivsionofLabor,Distrust&Devaluing,FollowInstructions,SWOT,Processes,Finance,Learning,Customers,Imaginative,Systemic(ContextGiving),ValuesMultiplyingValue,7,KnowledgeEra,Operational,InterpersonalInter-Organiza-tional,Benchmarking&Benchbreaking,Dialoguing&InnovatingwithCustomers,Teaming&Alliancing,RedefingRules&SeizingOpportunities,43,CompetitivePowerofIntellectualCapital,IntelligenceandknowledgewithuniqueinsightsyourcompetitorcantenvisionInnovativeproductswithsuperlativevalueyourcompetitorcantcreateInnovativeprocesseswithextraordinaryspeedandefficiencyyourcompetitorcantmatchHighintegrityrelationshipswithsuperiorcollaborationandloyaltyyourcompetitorcantachieve,GlobalCreativity,44,Summary:5KeysforKnowledgeEraEnterprising,Builduponenergy&strengthsthroughacultureoftrust(ClearValuesandGuidingPrinciples)Seizeopportunitiesthroughstrategicdialoguewithsuppliers&customers(DynamicTeaming)Teamcapabilitiesa