商务秘书实务Chapter 2 - Fundamentals of business etiquette

Chapter2FundamentalsofBusinessEtiquette,Contents,IntroductionEmployerReceptionsandCocktailPartiesFormalBanquetsOtherTableMannerTipsCellPhoneEtiquetteEmailEtiquetteUseofMakeup,Introduction,Question1Question2,Question1:,Whatis“etiquette”?,“goodmanners”,Question2:,Whyisitnecessarytoknowthefundamentalsofbusinessetiquette?,EmployerReceptionsandCocktailParties,Whatyoushoulddoatemployerreceptionsorcocktailparties?,Asocialfunction,especiallyoneintendedtoprovideawelcomeorgreeting.,Aparty,usuallyintheearlyevening,atwhichcocktailsareserved.,1Generaltips2.Self-introduction3Foodanddrink,1.GeneralTips,ReadingnewspaperA30-second“informercial”BusinesscardA-few-minute-earlierarrivalSelectionofpeopletotalkto,Currentevents,2.Self-introduction,GoodeyecontactSmileRaiseyoureyebrowsExtendyourrighthand,AlsoNote,Openbodylanguage,Mentionthemostimportantpersonsnamefirst.,JohnGreen,GeorgeBush,TonyBlair,Whofirst,Ifyou,whatshouldyoudo?,Whatishisname?,Askthepersontorepeathisname.,Avoidcontroversialtopics:politics,religion,etcChoose:weather,positiveworldnews,food,hobbies,etc,personApersonB45-60cm,Allow4560centimetersofcomfortspace.,3.FoodandDrink,HolddrinksinyourlefthandEatsomethingbeforeyougoAvoidalcoholEatonlynon-messy,easy-to-eathorsdoeuvres,FormalBanquets,NapkinusageOrderingUseofutensilsPassingfooditemsEating,1.NapkinUsage,Putyournapkinonyourlap,1.NapkinUsage,Leaveyournapkinonyourortotherightofyour,chair,plate,1.NapkinUsage,NevertuckyournapkinintoyourcollarDonotre-foldyourusednapkinDonotuseyournapkintowipeyourfaceornose,2.Ordering,Whoorders?,host,guests,Orderbeforehand,Ifnot,Thehostaskstheguesttoorder,Theguestorders,Theguestwaitsforthehosttoorder,Notorderthemostexpensivefood,Awayfrommessyfood,Notorderalcoholunlessthehostdoes,3.UseofUtensils,Forksandknives:before&afteryoufinishthemealCutsteakUsedutensilsshouldnevertouchthetable,ForksandKnives,BeforeyoufinishAfteryoufinishmealmeal,CutSteak,Knife(righthand)&fork(lefthand)PlaceprongsofforkdownintothesteakCutwiththeblade,4.PassingFoodItems,PassthesaltandpeppertogetherDontuseitortakesomefirstbeforepassingCounter-clockwisedirection,5.Eating,Quietlysipsoupfromthesideofthespoon,Todrink,takingonlyalittleatatimeintothefrontofthemouth,Ifthesoupistoohot,whatshouldwedo?,BlowonthesoupWaittillitcoolsdown,Answer:B,Eatapieceatatime,Breakoffbreadorrolls,butterandeatonepieceatatime,Donttalkwithyourmouthfull,Keepyourelbowsoffthetablewheneating,Bringfoodtomouthratherthanmouthtofood,food,OtherTableMannerTips,Dontapplymakeupatthetable.,Dontuseatoothpicktocleanyourteeth.,Dontblowyournoseatthetable.,Toclearoutormakefreeofobstructionbyforcingairthrough,Ifsomeoneelsesneezes,say:,“blessyou!”,Dontleaveyourpersonalbelongingsonthetable.,CellPhoneEtiquette,Youshouldlimittheuseofyourcellphonetoonlyemergencycallswhenyouarewithothers.,Setittothe“vibrate”mode.,Avoidaskingtouseanotherpersonscellphone.,EmailEtiquette,Beawareofandrespectpeoplestime.,Minimizee-mail-specificlanguagee.g.BTWbytheway:=)Imhappylollaughoutlouduyourare,Alwaysincludeasubjectline.,Includeanappropriateamountoftheoriginalmessageinyourreply.,Minimizechainletters,jokesandotherpersonale-mails.,Praisesshouldbegivenpublicly.,UseofMakeup,Donttouchupyourmakeupinabusinesssetting.Gototherestroomtore-applymake