罗兰贝格_Project Management

MUC-95802-251-01-01-E.ppt,1,SpeechanddiscussiononProjectManagementRolandBergerStrategyConsultantsRotterdam,March2003,MUC-95802-251-01-01-E.ppt,2,TechnicallytheProjectManagerhasfivetaskstofulfillinanyproject,Clientresponsibility,Budgetresponsibility,Projectresponsibility,Responsibilityforemployees,Acquisitionresponsibility,TheProjectManagerstasks,Team-Management,Client-Management,Projectpreparation,Projectexecution,Projectclosure,1,3,5,2,4,MUC-95802-251-01-01-E.ppt,3,AsuccessfulprojectleadstohighclientsatisfactionandabusinessprofitforRolandBergerStrategyConsultants,Innovation,Motivationofrbteam,Quality,Adherencetobudgetandschedule,Professionalconduct,Successfulfollow-upacquisition,Managementofexpectations,Clientretention,Businesssuccess,Clientsatisfaction,Successcriteriaofprojectmanagement,Externalsuccesscriteria,Internalsuccesscriteria,MUC-95802-251-01-01-E.ppt,4,Team-Management,Client-Management,Projectpreparation,Projectexecution,Projectclosure,Fortheefficientpreparationofaprojectanumberofissuesconcerningtheteamandtheclienthavetobecoveredsystematically,Checklist:,Checklist:,Commonunderstandingofconsulting,Motivationforproject,Informationaboutproject,Staffingtheproject,Structuringofproject,Technicalpreparation,Re-briefingwith(Associate)Partner,Travelandlodgings,Timeschedule,Confirmationofprojectstructuring,Information/requests,Infrastructureforteam,Introductionofteam,Timeschedule,Confirmationofproposal,Timeschedule,Theprocessofprojectmanagement,MUC-95802-251-01-01-E.ppt,5,Preparationoftheproject:Structuringofproject,1.,2.,3.,4.,5.,6.,7.,8.,9.,10.,11.,12.,Projectstrategyandvision,P&L/balancesheet,Coreprocesses,Products,Locations,Potentials,Revenues,Personalcost,Othercost,Performancecomponents,Contract,Communication,Furtherimplementation,Stop-or-godecision,Finalpresentation31.08.03,Module,Level,Presentations,EXAMPLE,Projectplanning,Jan03,Feb03,Mar03,Apr03,May03,Jun03,Jul03,Aug03,ff.,I,II,III,IV,V,MUC-95802-251-01-01-E.ppt,6,Internalkick-off,Projectpreparation:Checklistforinternalandexternalprojectkick-off,ProjectstaffingwithcentralstaffingPartner,AssociatePartnerPM,ConsultantsEditingInfo-Center,1,ProjectregistrationFill-outprojectregistrationformObtainPnumber,2,PrestructuringofprojectDefineobjectivesandhypothesisDefineprojectmodulesandinterrelationshipsAssignresponsibilitiestomodulesDefineprojecttimetable(estones),3,Internalkick-offCommunicateacquisitionprocessandintroducecompanykeyplayersCommunicateprojectobjectiveandexpectationsofclientDiscusshypothesis,projectorganization,responsibilitiesandtimetableCommunicaterulesofgameDefineinformationrequestlistFill-outcapacityplanningtoolanddiscussseminars,vacation,DefineInfo-ManagerCommunicatekeyprojectinformation(e.g.boardmembers)tosecretaries,4,OrganizationoftechnicalinfrastructureTeamrooms,cupboards,PC,printer,telephoneandfaxlines,E-MailOfficesupplies,flipchart,overhead,metaplan,pinboard,brownpaper,5,ControllingofincidentalsDefinetravellingproceduresCoordinatetravelbookingsSelectaccommodation,6,Externalkick-off,Preparationofexternalkick-offMatchprojectorganizationandtimeframewithboardsexpectationsIntroducerbteamandtheindividualresponsibilitiesDiscussagendaforexternalkick-off,1,Externalkick-offShortintroductionofprojectmotivationandrbteambyboardIntroductionofrbteamPresentationofobjectives,projectorganizationandtimetableDefineprojectresponsibilitiesandcapacitiesatclientssideCollectindividualexpectationsofprojectresultsDefinemilestonemeetings(e.g.steeringcommittee)Checkon-sitetechnicalinfrastructure,2,BeforegettingtoworkWritelistofrbandclientteammembers(incl.phone,faxetc.)DefineclearfilingsystemCommunicateaddress,phonesandfaxestorbsecretaries,3,Checklistforprojectkick-offs,MUC-95802-251-01-01-E.ppt,7,Team-Management,Client-Management,Projectpreparation,Projectexecution,Projectclosure,Checklist:,Checklist:,Fortheefficientexecutionofaprojectanumberofissuesconcer-ningtheteamandtheclienthavetobecoveredsystematically,Storyboarding,Internalinformationflow,Conflictmanagement,Interfacestaff,Know-howmanagement,Motivation,RB-CI,Budgetcontrolling,Conflictmanagement,Communi-cationflow,Motivation,Preparationforpresentation,Billing,Interview/workshopstandards,Theprocessofprojectmanagement,MUC-95802-251-01-01-E.ppt,8,Executionofaproject:Budgetcontrolling,Costdrivingfactors,SecretarialandVisualAidscosts,Reducenumberofcharts(onedocumenthandling)Handinfinalversion,Feecosts,Efficientallocationofteammembers,Teammembersoftenworkforlongperiodswithoutbeingmonitored,GoodprojectpreparationstartRegularteammeetings,Reinventingthewheel,Utilizeinternalknow-how,Unnecessaryanalyses,Structuredapproach,Non-standardizedchartdesign,Adherencetographicsstandards,Travelexpenses/one-daytrips,CombineseveralmeetingsinonetripWorkattheclientssite,Costdrivingfactors,MUC-95802-251-01-01-E.ppt,9,Teammanagement,Developstoryline/storyboardDefinehypothesisDeveloplogicaltreeorlogicalgroupDevelopdraftofstoryboardDefineroughstructureforpresentationBookgraphics,CollectingofinformationCoordinationbyinformationmanager(RB)andHeadofEDPSummarizeinformationrequestsofallmodulesDefinetimetableforcollectingdataAssignbudgetforinformationresources,Analysis/projectworkDefineRolandBergerteamMondaymorningmeeting(informationexchange,nextsteps),Checklistforprojectexecution,1,2,3,Clientmanagement,Developstoryline/storyboardDiscussstoryboardwithclientsPMCommunicatestoryboardtoprojectteamsInstallfeedbackcycle,CollectingofinformationDiscussandprioritizeinformationrequestwithclientDiscusstimetableforcollectingofdata,Analysis/projectworkDefinejoursfixeforjointprotectteam(projectcoordination)Defineworkshops,interviews,progresscheckpointsDefineallToDosinathoroughactionplan(e.g.MaMatool)Weeklycontrolofprogressineveryteam,1,2,3,MUC-95802-251-01-01-E.ppt,10,Projectdocumentation,Know-howdevelopment/transfer,Administrativeprojectclosure,Feedback&assessment,Continuedclientcontact,Technicalcheck-out,Follow-up-acquisition/clientretention,FeedbackbyProCLIENT,Farewell,1,000mileinspection,Team-Management,Client-Management,Checklist:,Checklist:,Fortheefficientprojectclosureanumberofissuesconcerningtheteamandtheclienthavetobecoveredsystematically,Theprocessofprojectmanagement,Projectpreparation,Projectexecution,Projectclosure,MUC-95802-251-01-01-E.ppt,11,ProjectdocumentationFilloutBRAINinventorysheetClearprojectfilesofuselessbaggageCentralstoringofallprojectfilesbyoneconsultantIdentifyinterestinginformationforInfo-CenterSummarizekeyratiosanddefineimportantinformationtobemultipliedwithinCC,ProjectassessmentBottom-upassessmentTop-downassessmentJointfeedbackwithinteamServicesfeedback(Graphics,Editing,Info-Center)Analysisofusedbudget(fees,incidentals)Funeventifbudgettargetismet,FinancialclosingCheck/sendfindinvoicesCloseprojectnumberandtravelexpensesClaritybonusagreement/successfees,Checklistforprojectclosure,1,2,3,ClientsatisfactionAskclienttofill-outProCLIENTformInformalfeedbackinterviewwithclientsPMand/orboardIdentify/discusspotentialareasforfutureRolandBergerStrategyConsultantsprojects(e.g.1,000mileinspection),FarewellofclientteamOrganizefarewelleventWritethank-youlettertokeyplayersInformalfeedbackinterviewwithkeyplayers,HandingoverofprojectresponsibilityDefineprojecttimetableandimplementationschedule/responsibilityThoroughhanding-overofdocuments,data+filesReturnallborroweditems!,1,2,3,CultivationofclientrelationshipD