人力资源管理专业英语ppt课件

,南开大学人力资源管理课程人力资源管理专业英语HumanResourceManagement袁庆宏教授南开大学商学院人力资源系2007-9-18星期二,.,ManagerforHRMactivities,Manager(top/middle/first-line)executive-administrator-supervisorHRgeneralistsvs.HRspecialistsHRgeneralists-devotesamajorityofhisworkingtimetoHRissues,butdoesnotspecializeinanyspecificareasofHRM.HRspecialists-betrainedinoneormorespecificareasofHRM,.,WhatchallengesfacedbyHRmanagers?,Diversityintheworkforceethnicity,race,gender,religiousbelief,age,orphysicaldisabilityRegulatorychangeslaborcontractlaw,EmploymentPromotionlaw,etc.Structuralchangestoorganizations,.,第三讲工作分析JobAnalysis,Why?WhatInformation?Howtocollect?Howtorecord?Someproblem,.,Jobdescription工作描述/工作说明书,Functionorduty职能或职责Task任务Workbehavior工作行为Criticalincidents关键事件Reportingrelationships报告关系Supervisionreceived所受监督Authority职权Personalcontacts个人接触Workingconditions工作条件*,.,Typeofinformation,Jobcontent工作内容Functionorduty职能或职责Task任务Workbehavior工作行为subtasks子任务Criticalincidents关键事件jobcontext工作关系Reportingrelationships报告关系Supervisionreceived所受监督Authority职权Personalcontacts个人接触Workingconditions工作条件workerrequirements/specifications工作要求/规范Knowledge知识Skill技能Ability能力Personalcharacteristics个体特质Credentials证书,.,Howtocollecttheinformation?,Interview面谈frequently,butself-reportbiases,misunderstandingsObservation观察routine/repetitivejobs,butsomeunobservablebehaviorQuestionnaires问卷morequickly,groupjobs,.,Howtorecordinformation,JobDescription&Specification工作说明与工作规范FunctionalJobAnalysis功能性工作分析AbilityRequirementsApproach能力需求法CriticalIncidentTechnique关键事件技术,.,Jobspecifications工作规范,KSAOs:Knowledge知识为成功完成某项工作任务而必须掌握的事实性或程序性信息。Skills技能一个人在完成某项特定的工作任务方面所具备的熟练水平。Ability能力一个人所拥有的比较通用的且具有持久性的才能。OthersPersonalcharacteristics其他个体特质一个人完成目标的动力或持久力等一些人格特征。Credentials证书,.,举例（视频资料）:Skill&Ability,（1）PhysicalStrength（2）Flexibility,Balance,Coordination（3）IdeaGeneration&ReasoningAbilities,.,（1）PhysicalStrengthstaticstrength-beingabletoexertmaximummuscleforcetomoveheavyobjects-suchasnursingaides,orderlies,attendants,etc.dynamicstrength-involvesapplyingmuscleforcerepeatedlyovertimewithouttiring.-suchascutting,stretching,nailingcarpentinginsideanoffice-raking,weeding,plantingthegroundsoutside-productionlaborersandhelpersexplosivestrength-showsupinshortburstsofmuscleforce.-suchasdancerleapsacrossthestage,lifeguarddivesintoaction,.,（2）Flexibility,Balance,CoordinationFlexibilityisdefinedastheabilitytomoveyourbodyindifferentways.Coordinationmeansonehandknowswhattheotheroneisdoing.DancerEmergencyserviceworkersFirefightersPaperhangeronastepladderConstructionworkerNauticalandfishingcareersGlazierInstallersandrepairersMachineryfeeders,.,（3）IdeaGeneration&ReasoningAbilitiesCombinationofcreativityandpracticalthink.Highlyvaluedskillsinallkindsofenterprise.Informationordering(信息整理)-librarians,financialmanager,engineersProblemsensitivity(问题敏感性)-inspectorsInductivereasoning(归纳推理)-occupationalhealthandsafetyspecialistsDeductivereasoning(演绎推理)-relyingonlogicandprovenprinciples.Originality(独创性),.,Casestudy:SelectingPatientEscorts,Reading&discussing:industrybackground?characteristicofHospital?characteristicofpatientescorts?（Scope,composition,mobilityofthepatientescortsstandardprocedurewhenhiringpatientescortsorientationprograminthefirstdayWhatproblemwithpatientescorts?hospitaladministratorsmeeting-tofindnewprocedurePersonnelManagerChiefSupervisorofPatientEscortsheadoftheStaffingSectionwithinthePersonnelDepartmentassistantPersonnelDirectorwhatsuggestionsweremadeonthemeeting？suchasattitudetest,.,AboutCaseStudy-3dimensionofdifficulty(案例研究的困难度立方体),AnalyticaldimensionConceptualdimensionPresentationdimension,.,AboutCaseStudy-困难度立方体,Analytical,.,.,.,.,Case:某医院招聘护理工（selectionpatientescorts）,Questions:1.Critiqueeachofthealternativeapproachessuggestedforsolvingtheproblemofselectingpatientescorts.试评价解决护理工问题的各项建议2.Recommendaprocedureforrecruitingandhiringpatientescorts.请推荐一个招聘护理工的流程3.Besidesimprovingitsselectionprocedures,whatotheractionscouldthehospitalpotentiallytaketoimprovethebehaviorofthepatientescorts?除了改进招聘流程，你认为还可以采取哪些其他措施改善护理工的行为？,.,Casestudy:SelectingPatientEscorts,Reading&discussing:industrybackground?characteristicofHospital?characteristicofpatientescorts?（Scope,composition,mobilityofthepatientescortsstandardprocedurewhenhiringpatientescortsorientationprograminthefirstdayWhatproblemwithpatientescorts?hospitaladministratorsmeeting-tofindnewprocedurePersonnelManagerChiefSupervisorofPatientEscortsheadoftheStaffingSectionwithinthePersonnelDepartmentassistantPersonnelDirectorwhatsuggestionsweremadeonthemeeting？suchasattitudetest,.,课下分组解读：仔细阅读案例时请思考,本案例涉及的行业有哪些特征？该企业（医院）情况如何？护理工岗位的特点护理工人员构成与变动情况目前招聘护理工的工作流程和入职培训目前护理