绩效评估内部培训.ppt

page0,guidanceonperformancefeedbackformjune2009,content,purposeofperformancefeedbackform(“pff”)guidancecriteriaforagoodpffguidanceonhowtowriteaqualitypffsomeexamples,content,purposeofperformancefeedbackformguidancecriteriaforagoodpffguidanceonhowtowriteaqualitypffsomeexamples,purposeofpffguidance,todrivecoachingcultureinpwcencourageon-jobcoachingencouragepromptfeedbackencouragemorecoachingmomentstomeasureperformanceobjectivelyandfairlyencourageevidence-basedassessmentapplysamecriteriaforeveryonereflectintoannualperformanceatyear-end,content,purposeofperformancefeedbackform(“pff”)criteriaforagoodpffguidanceonhowtowriteaqualitypffsomeexamples,criteriaforagoodpff,abletomakea3rdpartywhodoesnothaveanyknowledgeoftheprojectandthecoacheeconvincedoftheratings/judgmentsgivenbythecoachwiththeinformation/evidenceprovidedinthepfform.,content,purposeofperformancefeedbackform(“pff”)criteriaforagoodpffguidanceonhowtowriteaqualitypffsomeexamples,guidanceonhowtowriteaqualitypff,roleandresponsibilitycomplexity(oftheroleandresponsibility)feedbackon4pwcexperiencesagainstresponsibilityframeworklanguagepffrating,guidanceonhowtowriteaqualitypff,roleandresponsibilitycomplexity(oftheroleandresponsibility)feedbackon4pwcexperienceslanguagepffrating,thepffform,roleandresponsibility,abletoletpeopleknowwhatthecoacheewasrequestedtodoandthechallengesthecoacheefacedoutlineoftheproject(e.g.,type,industry,size,location)outlineoftheclient(e.g.,mncorsoe,tier1client)briefintroductionoftheclientrequest(e.g.,request,timeline)briefintroductionoftheprojectteam(e.g.,teammix,experiencelevel)briefintroductionofcoacheesbackground(e.g.,level,experiences,newjoiner)tasksassignedtothecoachee(e.g.,roleontheprojectteam,whattodo,whentodeliver,challengestocoachee,coachsexpectations),guidanceonhowtowriteaqualitypff,roleandresponsibilitycomplexity(oftheroleandresponsibility)feedbackon4pwcexperienceslanguagepffrating,complexity(oftheroleandresponsibility),referstothechallengestothecoacheeontheprojectnotthechallengesoftheprojectitselftakeintoaccountthefollowing:considerwhatthenormalexpectationsforthepeergroupofthecoacheewouldbeconsidertowhatextentthecoacheewaschallengedconsidertherolethecoacheeperformed(againstresponsibilityframeworkinpcdguidance)otherhelpfulresourcestouse:checkwithyourprojectcoachorengagementpartnercheckwithpcdchampion,complexity(oftheroleandresponsibility)-contd,somescenariosthatmayaffectthecomplexityleveloftheprojectthetargetwasalarge,complexandbadlyrunorganisationbutthescopeandbudgetsetbytheclientdidnotproperlyreflectthis.theclientrequestedthereporttobedeliveredaheadoftheagreeddeadline.someprojectteammemberswerere-assignedtootherurgentassignmentswhichresultedinthecoacheetakingonamoreseniorrolethanwasfirstplanned.thecoacheehadtotakeamoreseniorroleontheprojectthanwouldbenormalforhis/herpeergroupduetolackofavailableresourcesorbecausehe/shehadrequestedanadditionalchallengeinordertodevelop.theclientaskedformoreinformation/servicescomparedtoanormalassignmentorwithwhatwasoriginallyagreedtobutthereportstillhadtobedeliveredwithintheoriginaltimeline.theclientprojectteamwasverydemandingand/orinexperienced.,guidanceonhowtowriteaqualitypff,roleandresponsibilitycomplexity(oftheroleandresponsibility)feedbackon4pwcexperienceslanguagepffrating,thepurposeofpffthepffform,whatswrongwiththisfeedback?,hedidagreatjobonthisproject.welldone!hewasontrack.therewerealotofissuesfoundinthisproject.heisagoodteamplayerandanicepersontoworkwith.heneedstodevelophispeoplemanagementskills.,guidelinesforwrittenfeedback,providecontextdescribethebehaviourprovideaspecificexampleexplaintheimpactofthebehaviouronyou,theteamand/ortheclientofferanalternativebehaviourdescribethedesiredresult,writtenfeedback,writtenfeedback-contd,task,thinkofacoacheewhomyouwanttogivefeedbacktocompareandcontrasthis/herperformanceagainsttherfthenwriteyourcommentsaboutyourcoacheesperformanceononeofthepwcbehaviours(toincludethesixguidelines)usingthepfformcontextindividually,10minutessharingbepreparedtoshareyourcommentwiththerestofus,whatdoeseachperformanceratingmean?,accomplished,developing,needsimprovement,inconsistentlydemonstratescompetenciesforcurrentlevelofexperience,consistentlydemonstratescompetenciesforcurrentlevelandmaybegintodemonstratecompetenciesatthenextlevel,demonstratescompetenciesasexpectedforcurrentlevelofexperience,guidanceonhowtowriteaqualitypff,roleandresponsibilitycomplexity(oftheroleandresponsibility)feedbackon4pwcexperienceslanguagepffrating,languageinpff,simpleenglish(easytounderstand)orchinese(formscanbewrittenineitherlanguageaslongasyourcoachcanreadthem!)simplewordssimplesentencessimplegrammargoalsisitaimedathelpingthepersondevelop?isitfactualandspecificanddoesitprovideconvincingevidencetosupportyourviews?doesitpromoteaction?,guidanceonhowtowriteaqualitypff,roleandresponsibilitycomplexity(oftheroleandresponsibility)feedbackon4pwcexperienceslanguagepffrating,ratingcriteria,1-outstanding,2-highperformer,3-performer,consistentlydemonstratesperformanceatthehighestlevelproducingextraordinarycontributionsunderthepwcexperiencebehaviours,exceedsperformancegoalsandconsistentlydemonstratesadistinguishedlevelofperformancethatresultsinaddedvalueunderthepwcexperiencebehaviours,4-improvementneeded/inconsistentperformance,meetsmostperformancegoalsandconsistentlydemonstratesperformancethatpositivelycontributestothepwcexperiencebehavioursbuthassomedevelopmentneeds,meetssomeperformancegoalsbutdoesnotalwaysconsistentlydemonstrateperformancethatpositivelycontributestothepwcexperiencebehavioursandhassomesignificantdevelopmentneeds.improvementrequiredtomeetacceptableperformancelevelsandgoals,pffratingaguide,bearinmindoftargetingratingdistribution:,content,purposeofperformancefeedbackform(“pff”)criteriaofagoodpffguidanceonhowtowriteaqualitypffsomeexamples,rolesandresponsibilities:examples/evidenceinpffthisengagementinvolvedthecriticalneedsfromxxxgroup,oneoftheleadinginternationalbankinggroups,toestablishitsfullbankingservicesinchinabyincorporatingawhollyforeign-ownedbusinessentityentirelywithforeigncapital.thesuccessofthisprojectwouldestablishakeycredentialforpwctoobtainmoreprojectsofthesamenatureinthefuture.pwcconductedareviewandrecommendedimprovementstothebankonthepreparationworkfortheincorporationapplicationprocess,specificallyinmeetingcbrccompliancerequirementsonapplicationpackreadiness,localizedpolicyandprocedures,inspectionpresentationmaterials,andadviceonissuesraisedbycbrc.simonwasbroughtintoactastheprojectteammemberfortheselectedpolicyandprocedurereview.thisengagementgavesimontheopportunitytodemonstratehisprojectmanagementandclientmanagementskills.,.,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,4pwcexperience:1.weinvestinrelationships,examples/evidenceinpffsimonwasanactivememberofprojectabc.followingthisprojecthecontinuestoinvesttimeinexpandinghisnetworkinthebusinesscommunityandsocially.thisissothathecanidentifymoreopportunitiesforthefirm.simonpayseffortinmaintainingclientrelationship,heseizedtheopportunitytocontactfrequentlywithseniormanagementofclienttounderstandbusinessprocess,identifyissuesandproposesolution.hewasabletopractisehissoftskills(munication,faciliation,negotiationskills)inmanyoccassions.attheendofthisassignment,hewasabletowinthetrustfrommostoftheseniormanagers.simonalsoturnedabusinessrelationshiptoapersonalrelationshipbyorganizingsocialeventwithclientssuchasbadmintonorhiking.simonisnodoubtatactfulconsultantwhounderstandtheclients.,.,employsnetworkofinternalandexternalcontactstoenhancefirmconnectivitymanagerlevelcapability,i.e.exceedsexpectationsbeginstoidentifyneedsclientmaynotrecognize.-salevelcapability,i.e.meetsexpectations,meetorexceedexpectationofcurrentgrade(sa)inresp.framework?,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,rating:accomplished,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,4pwcexperience:2.weshareandcollaborate,examples/evidenceinpffsimonsharedhisskillsandknowledgethroughouttheprojectandpro-activelytookituponhimselftocoachthepeersadjustsandredistributesassignmentsastopromoteworkquality.sa/amlevelcapability,i.e.meetsexpectations,meetorexceedexpectationofcurrentgrade(sa)inresp.framework?,rating:accomplished,4pwcexperience:3.weputourselvesineachothersshoes,examples/evidenceinpffsimonisopen-minded,andalwaysthinksfromothersperspective(forexample,fromamanagersperspectiveorfromthetargetmanagementsstandpoint)sothatwearebetterabletounderstandtheclientsneedsandhavemorefruitfulandefficientcommunications.heputshimselfinclientsshoeasheisawareofeachstakeholdersinterestandconcerns.forexample,hewillstudyacorporatepolicyanddiscusswithclienttooffloadabusysm.also,hesummarizedaissuesummarybeforecorporateauditvisit,soclientisawareofthepotentialresponse.alltheseareliveexamplesthatshowssimonsproactiveness.,.,modifiescontentanddeliveryofcommunicationdependingonaudiencemanagerlevelcapability,i.e.exceedsexpectations,meetorexceedexpectationofcurrentgrade(sa)inresp.framework?,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,rating:accomplished,4pwcexperience:4.wefocusonenhancingvalue,examples/evidenceinpffsimonwastrainedtobeanauditorbyeducation.however,hehassuccessfullydemonstratedhisabilityasaconsultantwhoprovideadvisetoanissue(ratherthanfollowinstruction).hehasstrongbusinesssenseandhehasgoodbdability.anexampleisthathehasidentified2projectopportunitiesinxxx(itsecuritycomplianceandcostreduction).simonalsohelpedmeinweeklyreportpreparation,budgetanalysisanddailyclientmanagement.hewasabletoworkefficientlyandwithoutexceedingoriginalbudget.healsocreatedusefulprojectmanagementtoolslikeexceltofacilitatecommunicationwithclientlocallyorremotelysituatedinoverseas.,identifies,anticipatesandresolvestechnicalissueswithinthecontentofclientsbusinessmanagerlevelcapability,i.e.exceedsexpectationsmakespecificsuggestiontohelpthecoacheeimproveinthefuture,meetorexceedexpectationofcurrentgrade(sa)inresp.framework?,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,rating:accomplished,areasofstrengthsimonwasveryenergeticandenthusiasticonthisproject.hewasabletosetupandleadateamtoimplementtheinitiativeandmakeuseoffirmresourcesintheresearchandconsultingmeregularlyonparticularmattersonly.efficientuseoftimeandexpenses(e.g.abletofollowbudgetbutalsoflexibletoworkovertimeifneeded).effectivecommunicationskills(activekeepmeupdated),providedadditionalevidencetosupporttheratinggiventothecoachee,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,areasofgrowth&developmentsimonshouldseekoutmoreopportunitiestocommunicatewithpartnersdirectlybutifeelthatthisisnotthemostcriticalareaofdevelopmentatthispoint.togetthere,iwouldrecommendtryingtostartdevelopingcomprehensivecommunicationwiththeseniormanagementandimpressinguponthemwhatheisthinking,howheseesmanagingthework/seniorsandthekeyissues.thisshouldinstiltheconfidenceoftheseniormanagementthatheisalwaysthinkingandwhatheusedtobe,alwaysbeflexibleinhisapproachtotheworkandincontrolofthesituation.,providedconstructivefeedbacktothecoachee,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,areasofneedingimmediateimprovementoneareawhichisrelativelyminorinthisassignmentbutmaybeimportantinotherassignmentsisthetendencytogetconfusedwithchinesetranslationofenglishnumbers（e.g.hk$100million=1億元）andvice-versa.onewaytoovercomeistopauseandthinkifthenumbersarereasonableforacompanyofparticularsizeornot.,clearlypointedoutareasofgrowthandprovidedconstructivesuggestiononhowtoaddresstheissues.,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,coachcommentssimoniscurrentlydemonstratingcapabilitiesandskillsofamanagerinthevastmajorityofareas,andisperformingwellabovethesagrade.simonhasgoodknowledgeofmarketmovementsandintelligenceandthereforeisgoodatspottingdistressedcompaniesandopportunitiesforxxservices.thisallowsustosellonmoreworktoclients.heisstronginrelationshipbuildingwithbothxlosclientsandexternalclients.ifhecouldpolishhistechnicalknowledgemore,hehasthepotentialtodoalsodoextremelywellinbusinessdevelopment.,providedadditionalinformationtohelpa3rdpartyreadertounderstandtheratinggivenisfairandwithadequateevidence.constructivefeedbacktothecoacheeonhispotentialswhichishelpfultothecoachtofuturedevelopment.,example:evidencetosupportratingstaffgradeseniorassociate2ndyearprojectcomplexity-medium,example:evidencetosupportratingstaffgra