剑桥商务英语中级unit_8ppt课件

.,Module8,.,8.1Training,4,Reading:Trainingcourses,1,2,3,5,Listening:Assessingtrainingneeds,Speaking:Givingreasonsforandagainst,Grammar:-ingformandinfinitive,Speaking:Discussingtrainingneeds,.,Vocabularypreparation,Facilities设施，设备Approach方法，途径Extras额外的好处（特色）Comfort使舒适的物品Distancelearning远程教育Onlinecourse网络课程Unit下属单位VATValue-addedtax增值税Argument理由，论据，论点Excursion远足Hustle忙碌Bustle喧闹,Prospervi&vt成功，繁荣Relaxation放松，休息Self-disciplineda.有自制力的，自律的Self-motivateda.自身有动力Differentiatev.区分，鉴别Presentation演示，报告Cross-culturalawareness跨文化意识Spreadsheet表格，空白表格程序,.,Reading,1.Whatkindofcoursehaveyoudone?Whatdoyouthinkmakesaneffectivecourse?,TheteacherThefacilitiesTheapproach/methodsHowmuchitrespondstoyourneedsTheextras(lunch,comfort,etc.),.,2.Imagineyouareatrainingmanagerandyoureceiveinformationonthetwocoursesbelow.Readthesestatementsfrompeopleatyourcompanyanddecidewhichcoursewouldsuitthem.,THEEFFECTIVELEADER,TEAMBUILDING,.,trainingcourses,THEEFFECTIVELEADERThisonlinecoursewillmakeyouamoreeffectiveleaderwhetheryoureresponsibleforleadingaproject,ateam,aunit,adepartmentorevenacompany!Whateveryourrole,wereassumingyoumustleadpeopleinordertoachieveresults.ThiscoursefocusesonACTIONyoucantaketoensurepeoplefollowyousoyougetresults.Duration:Approx.2hours.Thisisanonlineproductandforasingleuser.Courseprice:50.00+8.75(VAT)=58.75,BUYNOW,TEAMBUILDINGOrganisationshavealwaysreliedonteamsinsomeform.Butnowthereismoreemphasisongroupsofpeopleworkinginteams,takingjointresponsibilityforachievingstandardsandmeetingobjectives.Thiscourseexploresthekeyfactorsthatmaketeamseffectiveandtheskillsrequiredtobuild,strengthenandmaintaintheteam.Duration:Approx.2hours.Thisisanonlineproductandforasingleuser.Courseprice:50.00+8.75(VAT)=58.75,BUYNOW,.,ImresponsibleforthenpeoplebutIfindithardtogetthebestfromthem.,Theproblemwithourcompanyisthatdepartmentsneverseemtoknowwhattheotherisdoing.,WhydontmystaffdowhatIaskthem?,Imreallypreferworkingonmyown.Igetsomuchmoredone.,.,Grammar:-ingformandinfinitive,1.CompletethesesentencesfromtheconversationbetweenSergioandhistrainingmanager.Writetheverbinbracketsasaningformorinfinitive.,Iminterestedin_(do)bothofthem.Itinvolves_(tell)peoplewhattodo.Sowouldyoulike_(enroll)forbothofthem?Yes,butIcantafford_(take)anymoretimeoffthismonth.Onlinemeansyoutrainby_(use)theInternet.Oh,Isee.Iremember_(do)somethingsimilarbypost.TheproblemisthatIdprefer_(have)acoursewithotherpeopleinaroomIfIdoitonline,Iwonthavetheopportunityfor_(network)withpeople.IfImworkingatmydeskIalwaysstop_(answer)thephoneTheotherthingisthatifyouwant_(do)bothcourses,itscheap.,.,2.Readthisconversation.Underlinethecorrectword.,Manager:Hi,Sergio.Takeaseat.(1)Would/Doyouliketohaveacoffee?Sergio:Thatwouldbenice.Twosugars,please.Manager:OhImsorry.Ididntremember(2)toask/askingforanythisweek.Ionlyhavemilk,Imafraid.Sergio:Noproblem.Illhaveitblack,please.Manager:Really?I(3)cantstand/hatetodrinkitwithoutmilk.Anyway,aboutyourcourse.Weve(4)arranged/recommendedsendingyouawayforafewdaysratherthandoingitonline.IsthatOKwithyou?Sergio:Sure.Ialways(5)prefer/enjoytoworkwithagroupofpeopleratherthanonmyown.,.,语法小结要点解释：1)在动词+介词后使用-ing形式：eg.Shesworkingonfixingtheproblem.Haveyouthoughtofmovingintosales?Iminterestedinseeingyourplanforthis.2)在一些固定动词后使用-ing形式，这些动词包括consider,delay,dislike,enjoy,mind,postpone,practise,recommend,suggest等。eg.Haveyouconsideredchangingthecolor?Wouldyoumindwaiting?Letspostponetrainingeveryoneuntilnextmonth.3)一些动词只跟不定时，这些动词包括afford,arrange,decide,manage,want等。eg.Wecantaffordtodothis.Shallwearrangetomeetagaininanhour?Doyouwanttotakethiscourse?,.,4)一些动词既可跟-ing也可跟不定式，这些动词包括advise,propose,begin,continue,like,prefer等。eg.Weadviseyoutotaketwoweeksoff./Weadvisetakingtwoweeksoff.5)一些动词跟-ing和跟不定式意思会有很大不同。eg.Istoppedworkingthereyearsago.Istoppedtoworkonthisnewproject.另外一些动词则没有什么区别。eg.Weprefertostayathomeduringtheweek./Wepreferstayingathomeduringtheweek.,.,StudentB:Readthismemofromyourtrainingmanageranddiscusswhichcoursesmightbesuitable.Trytousesomeofthesephrase:Idlike/IwouldntlikeIm(not)interestedinImquitegoodatIcantaffordMyjobinvolves,.,Pleasenotethatwestillhaveplacesavailableonthefollowingone-daycourses.Alltrainingtakeslaceinourtrainingrooms.Pleasearrangetomeetwithmeassoonaspossibletodiscussyourneedsandrequirementsinordertoenrollyou.Thecoursesareasfollows:effectivesellingpresentationskillsnegotiatingbyphonecross-culturalawarenessteambuildingleadingaprojectspreadsheetsanddatabasescomputerskills1&2(buildingandmaintainingawebsite),To:AllstaffFrom:ThetrainingmanagerSubject:Availabletrainingcoursesthisautumn,Whichcourseswouldyoulike?Wouldyouprefer?Doyouwant?Areyouinterestedin?Howgoodareyouat?Howmuchofyourjobinvolves?,Idlike/IwouldntlikeIm(not)interestedinImquitegoodatIcantaffordMyjobinvolves,.,Respondingtoaletterofcomplaint,Theimportanceoflistening,Goodandbadlistener,Showingyourelistening,Aletterofcomplaint,8.2Showingyourelistening,Linkingphrases,.,Vocabularypreparation,Distraction分心，注意力分散Conflictn.冲突Compromisen.妥协，让步Coachv.指导Reservevt推迟做出Feedbackn.反馈Formulatevt.系统的阐述Coffeemaker咖啡机Purchasen.购买的东西Halvevt.把减半Restructurev.结构重组Atmosphere气氛Linemanager部门经理,Followingprep在之后，由于Legalaction法律诉讼Discoveryapproach“发现法”教学模式Roomservice酒店客房送餐服务Swap交换Doubled-book重复预订Sentimentn.情感色彩Vouchern.优惠奖券,.,Reading,1.Howdoyouknowwhensomeoneislisteningtoyou?(agoodlistener),Looklikehe/shecaresaboutmyremarksShowinterestAskrelevantquestionsWithdirecteye-contactandanattentiveexpressionWithoutanylookofdistractionNotdoingotherwork,likeansweringemailsorlookingatthescreenofhis/hercomputer,.,2.Readthisarticleaboutlistening.Insomelinesthereisoneextraword.Writeitattheendoftheline.WriteCORRECTifthereisnoextraword.,Theimportanceoflistening0.Womentendtobeverygoodatit.Menareusuallytheworse.Notdoing1.itmightleadtoconflictbutusingitsucheffectivelycanleadbothsidesto2.Compriseandagreement.Listeningandmoreimportantly,thatshowing3.Yourelisteningisoneofthemostusefulskillsasinbusiness.Firstly,you4.canuseittocoachanddevelopyourstaffbyaskingthemquestions5.andforreservingyourcommentsorfeedbackforlater.Secondly,effective6.listeningmeanstoavoidinginterruptionorformulatingaresponseeven7.Beforetheotherspeakerhasbeenfinished.Thiscanpreventdisagreement8.Takeonangrycustomersonthephone,forexample.Afewsimplephrase9.Toshowyouseetheirfewpointofviewwillcalmthemdownandmake10.Themreadytobehelpedby.Sonexttimeyourepreparingtospeak,pause11.andaskyourself:HaveIlistenedtothem?DotheyknowIvelistened?,THE,SUCH,THAT,AS,CORRECT,FOR,TO,BEEN,ON,FEW,BY,CORRECT,.,Speaking:Showingyouarelistening,1.Workinpairsandpractiseusingtheexpressionstoshowyourelistening.Taketurnstotalkaboutthefollowingtopicsforoneminutes.Theotherpersonusesthephrasestoshowtheyarelistening.,1)Describewhatyoudidafterworklast.2)Explainadifficultyorproblemyouarecurrentlyhavingwithyourwork.3)Complainaboutsomethingyouhaverecentlybought.,.,Vocabulary:linkingphrases,1.Readtheletterandthenanswerthefollowingquestions.,1stMayDearMrLeFeverFollowingtherecentexperiencesoftwoofmystaffwithyourtrainingcompany,Ihavedecidedtosendyousomefeedbackbasedontheircomments.Onthe25thApril,theyattendedatwo-daycomputercourseincreatingPowerPointpresentations.However,onthefirstdaythetrainerarrived30minuteslate,whichwasfollowedbyafurtherdelayduetoaroomchange.Asaresultofthisnearly90minuteswasmissed.Inadditiontothis,mystaffinformmethattheapproachofthetrainerwastoletparticipantsdiscoversolutionstoproblemsratherthanbeingtoldwhattodo.DespitehavingbeenverysatisfiedwithyourservicesinthepastImayhavetoreconsidersendingstaffinthefuture.Iwouldbegratefultohearanycommentsyouhavetomakeeitherbyphoneorinwriting.Ilookforwardtohearingfromyou.YourssincerelyMrsAHeneageHumanResources,.,Thepurposeoftheletter?2)Whathappened?3)Whatactionthesenderrequires?,Thepurposeoftheletterisalwaysinthefirstparagraphoftheletter.Inthiscasethepurposeistocomplain.,Theexplanationofwhathappenedisinthesecondparagraphwheremoredetailisgiventosupportthefirstparagraph.,Thefinalparagraphshouldexplaintheactionthesenderrequires.Thesenderwantstoreceiveanexplanation.,.,2.Lookatthewordsinboldintheletter:writethemintothistable.,3.Completesentences1-6withasuitablewordorphrasesfromthetable.,1)Iamwriting_aproblemwithaproductIrecentlyboughtfromyou.2)Theadvertcontainsmisleadinginformation._,itisunsuitableforchildren.3)Ihavecomplainedaboutthistwicebefore._,youhavecontinuallytakennoactiontoresolvetheissue.4)_havingwrittentothem,shehasreceivednoreply.5)Wewillnolongeruseyourservicesinthefuture._wewillbecontactingourlawyerstodiscusspossiblelegalaction.6)_furtherincreasesinyourprices,wearechangingsupplier.,.,Writing:Aletterofcomplaint,Workinpairs.Youwillwritealettertoeachotherandthenwritethereply.,Yourecentlystayedatahotel.Yourpartneristhemanager.Readthenotesontheproblems.,TherewasnorecordofthebookingatreceptionIwaited45minutes.Themeetingroomwasdouble-bookedhadtomeetclientsinsmallerroom.Thetowelswerenotchangedinthebathroomovernightroomservicesaidthiswashotelpolicybasedonenvironmentalreasons.,.,Writealettertothehotelmanager.Write120-140wordsusingappropriatelinkingwordsorexpressions.Swapletterswithyourpartner.Nowyouarethemanager.Writeareplytotheletter.Respondtoeachcomplaint,againusingappropriatelinkingwordsorphrases.,.,Possibleanswers,DearSirorMadam,Followingmyrecentexperienceofyourhotel,Ihavedecidedtosendyousomefeedbackinthehopethatyoucanimproveyourservice.Iarrivedatreceptionat6amon7thNovembertofindtherewasnorecordofmybooking.AsaresultofthisIwaited45minutes.Thefollowingday,mytwoclientsandIweredelayedduetothemeetingroombeingdoubled-booked.Eventuallyweweregivenanothersmallerroom.Finally,towelswerenotchangedovernight.Roomserviceexplainedthatthiswasbecauseofthehotels“environmentallyfriendly”policy.WhileIagreewiththesentimentofthispolicy,Idontthinkthatchangingatleastonetowelis