2 staying in the hotel.ppt

1,unit2stayinginthehotel,2,learningobjective,tomakeahotelreservationtocheckinandcheckoutatahoteltomakepoliterequests,3,chinahotel,4,whatkindsofroomsarethereinahotel?,5,singleroom,sil,单人房,6,doubleroom,双人房,aroomwithonebigbedfortwopeople,7,twinroom,双人房,aroomwithtwosinglebedsfortwopeople,8,tripleroom,tripl,三人房,9,standardroom,标准间,stndd,10,deluxeroom,豪华间,dlks,11,suite,swi:t,套间,12,juniorsuite,du:nj,普通套间,13,deluxesuite,豪华套间,14,presidentialsuite,总统套间,15,businesssuite,商务套间,16,double/twinroom,singleroom,tripleroom,whatkindsofroomsarethereinahotel?,juniorsuite,deluxesuite,standardroom,deluxeroom,businesssuite,presidentsuite,conclusion,17,whatfacilities(设备)doyouthinkahotelshouldoffer？page22,18,usefulexpressions,19,keywordsandphrases,reservation预订房间bookaroom订房reception服务台signature签名porter行李员cancellation取消,20,fillout/in,21,surname,firstname,nationality,sex,dateofbirth,roomno.,passportno,homeaddress,occupation,arrivaldate,departuredate,22,passport,护照,23,payment,makepayment,24,payincash,paybycreditcard,支票,paybycheques,信用卡,25,预订房间,填写,登记表,离店日期,makeareservation,fillinout,registrationform,departuredate,护照,passport,26,再确认,支付,现金支付,信用卡支付,reconfirm,makepayment,incash,bycreditcard,27,modeldialogues,mr.andmrs.rumfieldsstayinholidayinn,28,dialogue1bookingahotel,readthedialogueandthenanswerthefollowingquestions.whoisgoingtoliveinthehotel?whatkindofroomdoesmr.rumfieldlike?canthereservationbecancelled?how?,29,languagepointsindialogue1,receptionist接待员howlong?对时间长短的提问howmuch?howmany?howoften?howfar?,30,makesure确信确保证实bytheway顺便说/问一下localtime当地时间priorto在之前居先besubjectto按处理受支配,31,makeahotelreservation,32,1.早上好，请问有什么能为您效劳吗？,goodmorning,whatcanidoforyou?,2.我想要订一间标准房。,idliketoreserve/bookastandardroom.,3.请问要订哪一天的房间呢？,forwhichdate?/whichdatewouldyouliketoreserve?,fromnov,26thtonov,28th.,4.从11月26日至11月28日。,33,whatistheprice,please?,5.请问房价是多少？,its400yuanonenightplustax.,6.400元一晚，含税,7.好吧，我就订这间。,ok,illtake/book/reservethisone,please.,8.可以告诉我您的姓名吗？,mayihave/knowyourname,please?,billsmith.,9.比尔史密斯,34,whatsyourtelephonenumber,please?,10.请问您的电话号码是多少？,12.先生，您那天的房间已经确定了。我们希望为您服务。,sir,yourroomisconfirmedforthatday.welookforwardtoservingyou.,11.我的电话号码mytelephonenumberi,35,rumfieldscheckingin,check-indateroomnumber:payment:,may4th5050creditcard,36,checkingin,37,请问您在我们酒店有预订吗?,doyouhaveareservationwithus?,您可以填写一下登记表吗?,couldyoufillouttheregistrationform?,我可以再次确认一下您的离店日期吗?,mayireconfirmyourdeparturedate?,您喜欢以什么样的方式付款?,howwouldyouliketopay?,我可以看一下您的护照吗?,mayiseeyourpassport?,38,greeting(问候客人),guestsname(询问客人姓名),reservation(询问客人是否预订),checkingandfilling(查询信息及填写登记表),departuredateandpayment询问客人离店日期及付款方式,proceduresofcheck-in,passportandroomno.(查看证件及安排入住),parting(与客人道别),39,dialogue5,checkingoutofthehotelpage28,40,checkout,iwouldliketocheckout.mynameisiminroom123.mayihavemybill,please?yourbillcomestoatotalofheresyourchange.,41,makingpoliterequests,please.canyou?wouldyouplease?iwonderifyoucould?,42,sayingyesorno?,sure.ofcourse.certainly.idli