Contaminated Meal SOP

ContaminatedMealSOP,Facehealth容貌卫生,Neatlycombedhair头发梳理整齐Nobeardwaiter男服务员不得留胡须Waitressiflonghairshouldbesetup女服务员如有长发，应将头发盘起Cannotwearjewelry不得佩戴首饰Donotstaylongfingernails,nailpolishcolorisnotpainted不留长指甲，不涂有色指甲油,Dress,Wearcleanclothes穿干净工装Buttonallbuttons扣齐纽扣Wearatie,cravat戴好领带，领花,Personalhygiene个人卫生,Frequenthand-washing常洗手Oftentakeabath常洗澡OftenLaundry常洗衣Oftenhaircut常理发,Tray托盘,Washanddry洗净擦干Specialmattressintray专用垫布Mattressbewet,wringdry,pavedthebottomoftheplate垫布需打湿，拧干，铺平盘底,Drinks酒水,Wipecleanwinebottle擦拭干净酒水瓶Checkthequalityofwine检查酒水质量Foundtohavebrokenbottleorothertimelyexchangeofsediment发现瓶子有破裂或有沉淀物等及时调换,Servingorder上菜顺序,Colddish凉菜-Soup例汤-Hotfood热菜-Soup汤-Pasta面点-Fruit水果,Beforeserving上菜前,Observationoffoodcolor，freshness观察菜肴色泽，新鲜程度Notewhethertheodor注意有无异味Checkwhetherthedishdirt,insectsandotherunclean检查菜肴有无灰尘，飞虫等不洁之物Examinationisstrictlyprohibitedbyhandormouthblownflip检查时严禁用手翻动或用嘴吹Disinfectionequipmentmustbeusedwhenturning必须翻动时要用消毒器具Healthandqualityofthefoodreachthekitchenintimetoreturn卫生达不到质量的菜及时退回厨房,Tableware餐具,Wash,brush,wash,disinfect,closed洗,刷,冲,消毒,封闭Nogreasyutensils,nostains,watertracks,nobacterial餐具无油腻，无污渍，无水迹，无细菌,Backmenu退菜,Disheswithdebris,insectflies,netofrawmaterialsisnotneworchoose菜肴中有杂物，虫蝇，原料不新鲜或未择净Dishessaltyortooshort,toooldorunfamiliarcooking,tastegood,temperatureisnotenough,thenumberisnotenough,overaspecifiedtimenotonthemenu菜肴过咸或过淡，烹饪过老或不熟，口味不好，温度不够，数量不够，超过规定的时间未上的菜,Backfoodhandler退菜的处理程序,2pointsbackdish,thewaitertoaccept1、2点退菜，服务员接受Backofthefoodputinthepositionofvisibleguests菜放在客人看得见的位置Toreflectthecharge,managementpersonnelrushedtothescene,apologizedtotheguests,andhandlethematter向主管反映，管理人员及时赶到现场，向客人表示道歉，并对此事进行处理,Correctlydealwithcustomercomplaints投诉,Trytoavoidpublicplaces尽量避免公共场所Sincere,listencarefully态度诚恳，认真倾听Thecustomersposition,understandtheirgrievances,apologizedtotheguests在顾客的立场，体会他们的不满，向客人致歉Takemeasurestoquellcustomercomplaints采取措施，平息顾客的投诉,Concreteexamples具体事例,Complaintsanyinsectsinthefood,howtodo?ImmediatelyapologizedtotheguestsImmediatelywithdrawfoodReportanddealwitht