客房服务Room-ServicePPT课件

-,1,Unit8RoomService,2,客房服务,明确客人要求如有最低消费或服务费，应事先说明,3,词汇,FriedEgg煎荷包蛋Sunny-sideUp单面煎（蛋黄在上）Sunny-sideDown单面煎（蛋黄在下）Over-easy双面煎（不熟）Over-hard双面煎（熟）BoiledEgg水煮蛋SoftBoiledEgg水煮蛋（嫩）HardBoiledEgg水煮蛋（老）ScrambledEgg炒鸡蛋Omelet蛋卷（香港等地又叫“腌烈”）,-,4,听力对话客房送餐,1分钟,5,重点句型,Roomserviceisavailable24hours.Howwouldyoulikeyoursteak?Mediumrare三分熟Medium五分熟Mediumwell七分熟well-done全熟,-,6,重点句型听力客房送餐,2分钟,7,情境对话,MissLiuwantstohavebreakfastinherroom1878.Herorderisacupofcoffeewithsugar,onefriedegg,onesandwichesandaglassofchilledapplejuice.About10minuteslater,thewaitersendsthebreakfast.,-,8,重点句型听力其他客房服务,8分钟,9,情境对话,Mr.Whitewantstoknowifitispossibletohaveanextrabedforhis9yearsoldson.TheroomattendantaskshimtofilloutaformandcontractswiththeFrontDesk.Itis$20forextrabedpernight.,-,10,听力对话突发事件,1分钟,-,11,重点句型听力突发事件,4分钟,12,情境对话,ThetoiletiscloggedinRoom3120.Theguestcomplainsandisveryangry.Hedoesntacceptrepair.Thehotelarrangedanotherroomforhim.,-,13,阅读理解,TextA,14,Questions,Whatbenefitscanhotelgetfromroomservice?Whatisthedifferencebetweenroomserviceandfooddelivery?Whatisthedifferencebetweenlimitedfeaturehotelandluxuryhotelinroomservice?,-,15,阅读理解,TextB,16,Questions-TorF,Allhotelsmustdisplaythenumberofstars.Theroomrateneedntbemadepublic.Roomserviceshouldbeavailable24hoursinhotels.Thereareen-suitebathroomsinallhotelrooms.Linenmustbechangeddailyinluxuryhotels.Ac