酒店英语完整Chapter+1-29(1)ppt课件

.,HotelEnglish,.,telephonereservationrevisingthereservationcancelthereservation,BasicProcedures,Chapter1ReservationService,.,NowadaysHoteladvancereservationbusinessistheintroductionofacomputerizedreservationNetworklinkingdifferenthotelsinahotelchainwitheachother,withairlineseatreservationsystemandwiththecomputerterminalsintheofficesoftravelagencies.Thustheguestsreservationisveryconvenience.GuestscangosimplytoeitheragencyoranairlineofficeortohavetheirreservationintheHoteltheylike.,.,.,O:Goodevening.Shangri-laGrandHotel.MayIhelpyou?G:Idliketoreservearoom.O:Holdon,please.Iwillputyouthroughtothereservationdepartment.R:Goodmorning.RoomReservations.MayIhelpyou?G:Idliketoreservearoomfor2nights.R:Whatkindofroomwouldyoulike,sir?G:Iwouldliketohaveadoubleroom.R:MayIhaveyournameandphonenumber,please?G:JohnBlack.J-O-H-NB-L-A-C-K.Andmytelephonenumberis008528382268.R:J-O-H-NB-L-A-C-K.Mr.Black.Yourtelephonenumberis008528382268.Whenareyougoingtoarrivehere?G:NextMonday.February28th,Ithink.R:Verywell.Iwouldliketoconfirmyourreservation.Adoubleroomfor2nightsfromFebruary28thtoMarch1st.AmIallright?G:Absolutely.Thankyou.R:Itsmyhonortoserveyou.WearelookingforwardtoservingyouG:Thatsfine.Good-bye.R:Good-bye.,ReceivingaReservation,(R=ReceptionistO=OperatorG=Guest),.,(R=ReceptionistGL=GroupLeader)R:Goodevening,sir.Shangri-laGrandHotel.MayIhelpyou?GL:Yes.Idliketomakeagroupreservationinyourhotel.R:Wehavedifferentkindsofrooms,suchassinglerooms,doublerooms,twinrooms,differentdeluxesuitesinChinese,Japanese,RomanandPresidentialstyles.Whichkindofroomwouldyoulike?GL:Ithinkwewouldliketohave16doubleroomsandonedeluxesuiteinChinesestyle.R:Forwhichdate?GL:FromJanuary6thtoJanuary10th.R:Waitamoment,please.Iamgoingtochecktheroomavailabilitiesforthosedays.(Afterashortwhile)Thankyouforyourwaiting,maam.Theroomsyouwantareavailableatthattime.MayIknowthenameofthegroup?,TourGroupReservation,.,(R=ReceptionistGL=GroupLeader)GL:BritishBusinessDelegation.R:BritishBusinessDelegation.MayIhaveyournameandtelephonenumber?GL:JohnWhite.Andthenumberis88666067.R:Mr.White.Idliketoconfirmyourreservation.16doubleroomsandonedeluxesuiteinChinesestylefromJanuary6thtoJanuary10thfor4nightsforBritishBusinessDelegationGroup.Andyourphonenumberis88666067.Isthatallright?GL:Exactly.Thankyouverymuch.Good-bye.R:Itsmyhonortobeatyourservice.Iamlookingforwardtoservingyou.Good-bye.,TourGroupReservation,.,(R=ReceptionistG=Guest)R:Goodevening,sir.WelcometoGreatWallHotel.MayIhelpyou?G:Yes.Idliketoreservearoomfor3days,please.R:Whatsthetypeofroomthatyoulike?G:Idliketohaveasingleroom.AndIwanttostayatyourhotelfromOctober5thtoOctober7th.R:Waitamoment,please.Iamgoingtochecktheroomavailabilitiesforthosedays.(Afterashortwhile)Thankyouforyourwaiting,sir.Wehavenosingleroomatthattime.Wouldyouliketohaveadoubleroominsteadofasingleroom?G:Whatsthedifference?,FacetoFacetheReservation,.,(R=ReceptionistG=Guest)R:Themaindifferenceisthebedinthedoubleroomisnearlyas2timesbigastheoneinthesingleroom,soyouwillfeelmorecomfortableinthedoubleroom.Furthermore,thepriceofadoubleroompernightis880RMB,atthemeantime,thesingleroomis580RMBpernight.G:Soundsnotbad.Okay,Illhaveit.R:MayIhaveyournameandphonenumber,please?G:SimonSmith.S-I-M-O-NS-M-I-T-H.Andthenumberis88668008.R:Mr.Smith.Idliketoconfirmyourreservation.AdoubleroomfromOctober5thtoOctober7thfor2nights.Andyourphonenumberis88668008.Isthatallright?G:Exactly.Good-bye.R:Okay.Mr.Smith.Iamlookingforwardtoservingyou.Good-bye.,FacetoFacetheReservation,.,(R=ReceptionistG=Guest)R:Goodevening,sir.WelcometoHuaTianHotel.MayIhelpyou?G:Yes.Idliketorevisemyroomreservation.R:Couldyoutellmeunderwhosenamewasthereservationmade?G:Undermyname.Smith.S-M-I-T-H.R:Forwhichdate?G:FromDecember12thto23rd.R:Okay.Ivefoundtherecordofthereservation.Howwouldyouwanttoreviseyourreservation?G:Iwouldliketopostponethereservation3dayslater,becausemyschedulehasbeenchangedalittlebit.R:So,Mr.Smith,yourreservationwouldberevisedfromDecember15thto26th.G:Yes.Thatsallright.Thankyou.R:Itsmypleasure.Onemorething,Mr.Smith.Isyourtelephonenumberstilltheformeronewehave?G:Yes,absolutely.R:Okay.Mr.Smith.Thankyouforyourcallingus.Wearelookingforwardtoseeingyou.,RevisingtheReservation,.,(R=ReceptionistG=Guest)R:Goodmorning.ChangchengGrandHotel.RoomReservations.MayIhelpyou?G:Idliketocancelareservationsincemyscheduleforthefollowingdayshasbeenchanged.R:Thatsok.Couldyoutellmeunderwhosemanewasthereservationmade?G:Black.B-L-A-C-K.R:Andwhatwasthedateofthereservation?G:FromJune20thtoJune23rdfor3nights.R:Excuseme,butisthereservationforyourselforforanotherparty?G:ItsfortheGeneralManagerinmycompany.R:Well.MayIhaveyournameandphonenumber,please?G:Yes,itsJenniferGreen,andmynumberis83863829.R:Thankyou,maam.IwillcancelMr.BlacksreservationforJune20thfor3nights.MynameisRachelWuandwelookforwardtoanotherchancetoserveyou.G:Thankyouallthesame,MissWu.R:Itsmypleasure.Good-bye.,CanceltheReservation,Dialogue5,.,(R=ReceptionistG=Guest)R:RoomReservations.Goodevening.MayIhelpyou?G:Yes.IdliketoreserveasingleroomforAugust5th.R:Justamoment,please.Imsorry,sir.Wearefullybookedonthatdate.G:Oh.Whatapity.R:Isitpossibleforyoutochangeyourreservationdate?G:No.Thatsnotpossible.R:Wouldyoulikeustoputyouonourwaitinglistandcallyouincasewehaveacancellation?G:Thatsverykindofyou.Butcouldyourecommendmeanotherhotelwhichwontbefullup?R:Yes,ofcourse.Wherewouldyouratherliketobe,inthedowntownorinthesuburbs?G:Inthedowntown.Becausethemainpartofmyscheduleisinthedowntown.G:Inthatcase,IwouldsuggestthatyoutryInternationalhotel.G:Doyouknowwhattheratepernightforasingleroomisthere?R:Itwillbe380RMBpernight.G:Isee.Onelastthing,couldyougivemethetelephonenumber?R:Yes.Its8382666.ShallIcallthehotelforyounow?G:No.Illdoitmyself.Thankyouverymuchforyourhelp.Good-bye.R:Good-bye.Andthankyouforcallingus.,NoemptyRooms,.,SentencesforImitation:,1.Goodmorning.RoomReservations.MayIhelpyou?2.Itsmyhonortobeatyourservice.3.Couldyoutellmeunderwhosenamewasthereservationmade?4.Thankyouforyourwaiting,maam.5.Howmanyofyourpeople?6.Forwhichdate?7.Imsorry,sir.Wearefullybookedonthatdate.8.Ireallyappreciateyourhelp.,.,单间房一般是由一间面积为1620m2的房间，内有卫生间和其他附属设备组成。房内设一张单人床的叫单人间，这样的房间适合商务旅游的单人住用。双人间（标准）房内设两张单人床或一张双人床的叫，这样的房间适合住两位客人和夫妻同住，适合旅游团体住用。套间房是由两间或两间以上的房间（内有卫生间和其他附属设施）组成。双套间：一般是连通的两个房间。一间是会客室，一间是卧室。卧室内设两张单人床或一张双人床。这样的房间适合夫妻或旅游团住用。组合套间：这是一种根据需要专门设计的房间，每个房间都有卫生间。有的由两个对门的房组成；有的由中间有门有锁的隔壁两个房间组成；也有的由相邻的各有卫生间的三个房间组成。多套间：由三至五间或更多房间组成，有两个卧室各带卫生间还有会客室、餐厅、办公室及厨房等，卧室内设特大号双人床。高级套间：由七至八间房组成的套间，走廊有小酒吧。两个卧室分开，男女卫生间分开，设有客厅、书房、会议室、随员室、警卫室、餐厅厨房设施，有的还有室内花园。立体套间：由楼上、楼下两层组成，楼上为卧室，面积较小，设有两张单人床或一张双人床。楼下设有卫生间和会客室，室内有活动沙发，同时可以拉开当床。,酒店房间种类,KnowledgeTips,.,PracticalTraining,(R=ReceptionistG=Guest)R:Goodevening,sir.Shangri-laGrandHotel._G:Yes._R:Forwhichdate?G:FromthisFridaytoSunday.R:FromthisFridaytoSunday.ThatsfromJune6thto8th.Waitamoment,please.Iamgoingtocheckthelist.Sorry,sir._Howaboutadoubleroom?G:Idliketostayinyourhotel.Okay.Adoubleroomisnotbad.R:_G:JohnSmith.Myphonenumberis83885538.R:Mr.Smith.Yourphonenumberis83885538.AmIcorrect?G:Yes,absolutely.Thankyou.Goodbye.R:Itsmypleasure.Mr.Smith._,Roomreservations.MayIhelpyou?,Idliketoreserveasingleroominyourhotel.,Thesingleroomsarenotavailableonthesedays.,MayIhaveyournameandphonenumber,please?,Wearelookingforwardtoservingyou.,.,SituationAMr.BlackwantstobookadoubleroomwithabathinthehotelforOctober16thto18th.Thereceptionistanswershisphoneandhelpshimtoreserve.SituationBMr.SmithwantstoreservearoominthehotelforJanuary5thto8th.However,alltheroomsarefullybooked.Thereceptionisthelpshimtogetaroominanotherhotel.,PracticalTraining,.,PracticalTraining,(R=ReceptionistG=Guest)R:Goodevening,sir.（欢迎来到香格里拉大酒店。）MayIhelpyou?G:Yes.（我想要取消一项预订。）R:?（请问，是以谁的名字预订的？）G:JohnSmith.R:?（请问预订人日期是什么时候？）G:.（从1月5日起3个晚上。）R:Wasthereservationmadeforyourselforsomeoneelse?G:Itsmadeforme.,（因为我的行程安排有所改变，）Ihavenoenoughtimetostayinyourtownatthattime.R:IllcancelMr.JohnSmithsreservationfromJanuary5thfor3nights.Wearelookingforwardtoanotherchancetoserveyou.?（请问还有什么需要我做的吗？）G:No.Thatsall.Goodbye.R:Goodbye.Mr.Smith.,WelcometoShangri-laGrandHotel,Idliketocancelareservation,Inwhosenamewasthereservationmade,Whatwasthedateofthereservation,FromJanuary5th,for3nights,Becausemyitineraryhasbeenchanged,IsthereanythingelseIcandoforyou,.,DearSir,1.Myfamilyandsomeofmyfriendswishtospendaboutaweekatyourhotel.Werequiretwodoubleroomswithaprivatebath,andonetwinroomwithashower.2.FromonelocaltravelserviceIhavelearntthatWesternLakeistherightplaceforholiday.OnalistofrecommendedhotelsIfoundthenameofyourhotel.3.Iamlookingforwardtoyourearlyreply.4.WoulditbepossibletoletushavetheseroomsfortheperiodfromJanuary15thto21st?Kindlyletusknowyourterms.Yourssincerely,PeterCooper,PracticalTraining,2-1-4-3,.,1.我想在你们饭店预订一间单人间。2.可以问一下到时会有多少客人吗？3.可以帮我们安排一下吗？4.您想要哪种房间，单人间还是双人间？5.预订日期是什么时候？6.我来看看那几天的房间可用情况中。7.我想确认一下您的预订。8.一间朝阳面的双人房每晚500元人民币。,PracticalTraining,.,PracticalTraining,1.Iwouldliketoreserveasingleroominyourhotel.2.Howmanyguestsaretheregoingtobe?3.Couldyoupleasearrangethatforus?4.Whichtypeofroomwouldyouprefer,singleroomordoubleroom?5.Whatsthedateofthereservation?6.Iamgoingtochecktheroomabilitiesonthesedays.7.Idliketoconfirmyourreservation.8.Adoubleroomwithafrontviewis500RMBpernight.,.,registrationreceivingtheadvancereservationextendingstay,BasicProcedures,Chapter2ReceptionDesk,.,ReceptionistReceptionistsoftenworkforbusinesseslikespas,doctorsoffices,andsalonswhichprovideservicestothepublic.Inthesepositions,areceptionistmakesappointments,keepstrackoftheschedule,keepsstaffmembersupdatedabouttheirbookingsfortheday,andhandlesclientrecords.Areceptionistwillalsoanswerquestionsforpeopleabouttheservicesthatthebusinessoffers,andheorshetypicallycheckspeopleinforappointmentsanddealswithanypaperwork,whichclientsmayhavetofillout.Receptionistsarealsoexpectedtohandleclientpaymentsinmanycases.,.,Content,.,Reservation,(R=ReceptionistB=BellmanG=Guest),B:Goodevening,sir.WelcometoShangri-laGrandHotel.MayIhelpyou?G:Thankyou.B:Howmanypiecesofluggagedoyouhave?G:Justthistwo.B:Tworedbags.Isthatallright?G:Yes.B:IllshowyoutotheFrontDesk.Thisway,please.G:Okay.Thankyou.R:Goodevening,sir.WelcometoShangri-laGrandHotel.MayIhelpyou?G:Yes.Idliketohavearoominyourhotel.R:Doyouhaveareservation,sir?G:Imafraidnot.Imjustawalk-in.R:Okay.Whatkindofroomwouldyouliketohave?G:Astandardroomwithonebigbedforthreenights.R:Howmanyofyou?G:Onlymyself.R:Justamoment,please.Letmecheckthelist.MayIhaveyourname,please?,.,Reservation,(R=ReceptionistB=BellmanG=Guest),G:JohnSmith.R:Okay.Mr.Smith.Wehaveonestandardroomwithonebigbed.Couldyougivemeyourpassportandfillinthisregistrationform?(Afterashortwhile)R:Mr.Smith.Youarerequestedtopayadepositof1200RMB.Howareyougoingtopay,incashorbycreditcard?G:Incash.Hereyouare.R:Okay.Mr.Smith.Hereareyourpassportandroomcard.Andyourroomnumberis8618onthe16thfloor.Thebellmanwillsendyourluggagetoyourroom.Wishyouhaveagoodstayinourhotel.Goodbye.G:Thankyou.Goodbye.B:Mr.Smith.Pleaseletmeshowyoutoyourroom.Thisway,please.G:Ok.,.,(R=ReceptionistG=Guest),ReceivingtheIndividual,R:Goodevening.WelcometoShangri-laGrandHotel.MayIhelpyou?G:Yes.Idliketohavearoominyourhotel.R:Haveyoumadeareservationwithus,sir?G:Imafraidnot.R:Whatkindofroomwouldyouliketohave?G:Asingleroom.Imalone.R:Iwouldliketoknowyourdeparturetime.G:Iwillstayinyourhotelfor2nights.IwillleaveforShanghaithedayaftertomorrow.R:Justamoment,please.Yes,thereisoneonthe6thfloorfacingthestreet.G:Couldyouchangeanotheroneforme.IliketohaveasleepsinceIfeelkindoftired.Imafraidtheroomfacingthestreetisnoisy.,.,(R=ReceptionistG=Guest),ReceivingtheIndividual,R:Okay.Theresoneonthesamefloor.G:Howmuchisit?R:380RMBpernight.G:Soundsgood.Illtakeit.R:MayIhaveyourpassport,please?Andcouldyoufillintheregistrationform?G:Okay.(Thereceptionistchecksthepassportandtheform)R:Heresyourpassport.Howareyougoingtopay,incashorbycreditcard?G:Incash.R:Hereistheroomcard.Wishyouhaveagoodstayinourhotel.G:Thankyou.,.,(R=ReceptionistG=Guest),ReceivingtheAdvanceReservation,R:Goodevening,sir.WelcometoShangri-laGrandHotel.MayIhelpyou?G:Yes.Iwanttohavearoominyourhotelhere.R:Haveyoumadeareservation,sir?G:Yes.Ivebookedaroominyourhotel.R:MayIhaveyourname,please?G:AllanScott.R:Waitamoment,please.(Aftercheckingthelist)Sorrytohavekeptyouwaiting,Mr.Scott.Yes.Wedohaveyourreservation.YouhavebookedasingleroomfromtodaytoDecember15thfor3nights.Therateoftheroomis380RMBpernight.AmIcorrect?G:Yes.Thatsallright.R:Couldyouletmehavealookatyourpassport?Andwouldyoupleasefillinthisregistrationform?G:Noproblem.Hereyouare.R:Thankyou.,.,(R=ReceptionistG=Guest),ReceivingtheAdvanceReservation,(Afterashortwhile)R:Thankyou.Mr.Scott.Hereisyourpassport.Andyoushouldpaya800RMBdeposit.Howwouldyouliketopay,incashorbycreditcard?G:Incash.Hereyouare.R:Thankyou.Mr.Scott.Hereisyourroomcard.Wishyouhaveagoodstayinourhotel.G:Goodbye.,.,(R=ReceptionistG=Guest),Receivingatravelgroup,R:Goodevening.WelcometoShangri-laGrandHotel.MayIhelpyou?G:Yes.ImJohnWhite,thetourleaderofAmericanHappinessTravelService.Wehaveareservationwithyourhotel.R:Justaminute,please.Letmecheckthelist.(Aftercheckingthelist)Yes.Mr.White.Wedohaveyourreservation.Youhavereserved18doubleroomsfor3nights.Isthatallright?G:Yes.R:Haveyougotagroupvisa,Mr.White?G:Yes,hereyouare.R:Thankyou.Andcouldyoufillintheregistrationform,please?G:Okay.,.,(R=ReceptionistG=Guest),Receivingatravelgroup,(Afterashortwhile)R:Heresyourgroupvisa,Mr.White.Andyouhave12roomsonthe12thfloorfromRoom8212toRoom8223andtheothersareonthe15thfloorfromRoom8506toRoom8511.Andherearetheroomkeys.Pleasehaveacheck.G:Thatsverywell.Thankyouverymuch.R:Itsmypleasure.Mr.White.Thebellmenwillsendthebaggagetoyourrooms.Wishyouhaveagoodstayinourhotel.G:Iwill.Goodbye.R:Goodbye.,.,(R=ReceptionistG=Guest),ExtendingtheStay,R:Goodafternoon,sir.MayIhelpyou?G:Yes.IwouldliketoextendmystayinyourhotelasIhavemoremeetingsinBeijing.ImRobertCooper,thetourleaderofAmericanHappinessTravelService.Wehaveareservationinyourhotel.R:MayIknowyournameandroomnumber?G:RobertCooper,inRoom8606.R:Howlongwouldyouliketoextendyourstay?G:2morenights.R:Soyoudliketoextendyourstayhereforanother2nights.Letmecheckthelist,please.,.,(R=ReceptionistG=Guest),ExtendingtheStay,(Afterashortwhile)Mr.Cooper.Room8606hasbeenreservedtomorrowafternoon.SocouldyoumovetoRoom8608tomorrowmorning?G:Okay,noproblem.R:Thankyouforyourunderstanding,Mr.Cooper.Andtheresonly80Yuaninyouraccount.Becauseofthehotelpolicyandyourextension,youarerequestedtopaya1000RMB.Howwouldyouliketopay,incashorbycreditcard?G:Incash.Hereyouare.R:Thankyou.Hereisthereceipt.Andwewillcontactyoutomorrowmorningat10am.G:Forchangingtheroom.Okay.Goodbye.R:Goodbye.Mr.Cooper.Ihopeyouareenjoyingyourstaywithus.,.,Dialogues,1.operator5preitn.接线员,操作员2.internationalint(:)nnla.国际的；跨国的3.ratereitn.价格；价钱4.minimumminimma.最小的,最低的5.prefixpri:fiksn.字首n.地区号码,前缀6.codekudn.代号；代码7.urgent:dnta.紧急的8.transfertrnsf:v.转拨；转接9.standardstndda.标准的10.enquiryinkwairin.询问,调查,打听11.directlydirektliad.直接地,.,Dialogues,12.responserispnsn.回答；答复13.dialdialv.拨，拨打（电话等）14.consultknsltv.查阅；问询15.directorydirektrin.姓名地址录，电话号码簿16.scheduleskeduln.时间表,一览表,计划表,议事日程vt.预定,编制目录,制表,安排17.accommodatekmdeitvt.供应,供给,使适应,调节18.mediummi:djmn.中间,中庸,平均数,介质,媒介;媒体,（事物如牛排等）半熟的，中号（服装）19.colleaguekli:gn.同事,同僚20.person-to-personcall叫人电话（人与人电话）21.IDD(internationaldirectdialing)国际直拨电话,.,SentencesforImitation:,Inquiring1.Howmanypiecesofluggagedoyouhave?2.Justamoment,please.Letmecheckthelist.3.Couldyougivemeyourpassportandfillinthisregistrationform?4.Haveyougotagroupvisa,Mr.White?5.Haveyoumadeareservationwithus,sir?6.Howlongwouldyouliketoextendyourstay?,.,SentencesforImitation:,Offeringhelp1.Thebellmenwillsendthebaggagetoyourrooms.2.Youarerequestedtopayadepositof1200RMB.3.Hereareyourpassportandroomcard.4.Heresyourgroupvisa,Mr.White.5.Thankyou.Hereisthereceipt.,.,AccordingtoHaroldMarcuse,receptionhistoryis“thehistoryofthemeaningsthathavebeenimputedtohistoricalevents.Ittracesthedifferentwaysinwhichparticipants,observers,historiansandotherretrospectiveinterpretershaveattemptedtomakesenseofeventsbothastheyunfoldedandovertimesincethen,tomakethoseeventsmeaningfulforthepresentinwhichtheylivedandlive.”,KnowledgeTips,.,PracticalTraining,(R=ReceptionistG=Guest),R:Goodevening.MayIhelpyou?G:Yes.Ihaveareservationforasingleroominyourhotel.R:MayIhaveyourname,please?G:JohnSmith.R:Waitamoment,please._Yes.Mr.Smith.Wedohaveyourreservation.MayIhavealookatyourpassport?G.Yes,hereyouareR:?G:Okay.Doyouhaveapen?R:Sure.Hereyouare.G:Thankyou.Herestheform._R:Yes,ofcourse.Pleasepay900RMBinadvance.Howwouldyouliketopay,incashorbycreditcard?G:Incash.Hereyouare.R:Thankyou.Ihopeyouenjoyyourstayinourhotel.G:Thankyou.,Shangri-laGrandHotel.,registrationform,hasabath.,yourpassport,keptyouwaiting.,.,PracticalTraining,Situation1Mr.Blackhasjustarrivedatthehotel.Hehasmadeandwantstocheckin.Thereceptionisthelpshimtodothat.Situation2Mr.Whitewantstoextendhisstayinthehotelbecauseofhisbusiness.Thereceptionisthelpshimtoachievethat.,.,PracticalTraining,Situation2:Reservationist=RGuest=GR:Goodmorningsir,Whatcandiforyou?G:Goodmorning,Imgoingtocheckouttodayaccordingtomytravelschedule,buthavetooextendmystayinShanghaiforbusinessforthreemoredays.R:MayIknowyourroomnumber?G:1125.R:Justamoment,I;llchecktherecord,well,Igottherecord.Youllcheckoutthismorning,October23nd,isthatright?G:Yes,nowImgoingforanother3days.,.,PracticalTraining,Situation2:Reservationist=RGuest=GR:Imsorry,Mr.Green.Thisroomhasbeenreservedbyotherguest.Wellarrangeanothersingleroomforyou,room2106.G:Thatwilldo,Thankyou.R:Wouldyourewritethedeparturedatewiththe25th?Thankyou.Hopeyouenjoyingyourstayinnourhotel.,.,(R=ReceptionistG=Guest),R:Goodafternoon,sir.MayIhelpyou?G:Yes.Iwouldliketohavearoominyourhotel.R:Doyouhaveareservation?G:Yes.Ihavemadeareservationaboutastand